Workforce Development and Training Resources

1. presents
Workforce Development
&
Training Resources
Business Services for SHRM Webinar, March 29, 2012

2. Technical Information for Today’s Webinar
• You will be connected to audio using your computer's
microphone and speakers (VoIP). A headset is recommended.
Or, you may select Use Telephone after joining the Webinar.
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Webinar ID: 210-988-425
• During the webinar, all callers will be muted. Please use the
question panel to send any questions for the Q&A times
provided throughout the webinar.
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3. Lehigh Valley Workforce Investment Board, Inc.
and PA CareerLink® Lehigh Valley
Workforce Development and
Training Resources
March 29, 2012
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4. Workforce Development and
Training Resources
Agenda
1. LVWIB Overview and Industry Partnerships
– Gina Kormanik, Lehigh Valley WIB
1. Business Services and On-the-Job Training
– Karen McAndrew-Bush, PA CareerLink®
Lehigh Valley
2. Youth Pipeline Development
– Cindy Evans, Lehigh Valley WIB
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5. Vision
Lehigh Valley has a world class competitive workforce
Mission
To ensure an employer demand-driven world class workforce system aligned with
economic development, education and the community focusing on targeted industry
clusters.
The goals are as follows:
Goal #1: Analyze and identify those clusters with sustainable growth industries in the region
as the primary workforce focus.
Goal #2: Develop data driven innovative and cost effective workforce strategies that meet
employer needs.
Goal #3: Build key partnerships to align education, economic development and workforce
development to meet employer needs.
Goal #4: Restructure CareerLink® Operations to enhance employer and job seeker
services to support family-sustaining employment opportunities.
Goal #5: Maximize resource effectiveness at the federal, state, regional and local levels.
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6. The Changing Economy
Landscape
30 Million Population Within 100 Miles
1 Day Drive to Reach 1/3 of U.S. and 1/2 of Canadian Consumers
11 Institutions of Higher Learning/more than 50,000 Students
2 Community Colleges  17 School Districts  3 Career and Technical Schools
650,000 Population 327,000 Workforce 297,000 Employed
269,000 Jobs 15,300 Companies 35,000 Commuters
Employment Range # of Employers % of Total
1,000+ Employees 18 0.1%
500 to 999 31 0.2%
250 to 499 77 0.5%
100 to 249 328 2.2%
50 to 99 595 4.1%
20 to 49 1,440 9.8%
10 to 19 1,882 12.9%
5 to 9 2,936 20.1%
Less Than 5 7,314 50.0%
79% of population has high school, AA, BA, Graduate Degree
$55,269 Median Household Income
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7. Where are Pennsylvanians Working
Source: PA Department of Labor, Center for Workforce Information Analysis
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8. Lehigh Valley Model
WORKFORCE
DEVELOPMENT
WORLD-CLASS
COMPETITIVE
WORKFORCE
ECONOMIC EDUCATION
DEVELOPMENT
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9. Building Relationships
Pennsylvania Industry Clusters Lehigh Valley Industry Clusters
Life Sciences
Healthcare and
Business Financial Services Life Sciences
Education
Diversified Manufacturing
Advanced Materials and
Including Supply Chain
Diversified Manufacturing
Building and Construction
Financial Services,
Agriculture and Food Production Business Services, IT
Information and
Communication Industry
Energy and Green
Logistics and Transportation
Lumber and Wood
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10. Industry Partnerships
Industry Partnerships bring together employers in the same industry cluster to
address common workforce needs and provide training for incumbent workers.
• Industry Partnerships build relationships with Business and Industry, Economic
Development, Education and Community Based Organizations.
• Employers connected to industry partnerships tell you where are the jobs, what
are required skills, where are gaps.
• IPs integrate with education and youth pipeline development
DIVERSIFIED
MANUFACTURING
HEALTHCARE
ENERGY
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11. Industry Partnerships Facts
PENNSYLVANIA
$112 million - Amount of State Industry Partnership Investment
$116 million - Amount of Matching Contributions
(In-Kind and Cash combined)
39 - Industry Partnerships funded in 2011-2012
105,000 - Number of workers trained to date
LEHIGH VALLEY
Over $5 million - Lehigh Valley Industry Partnership funds
Over 10,000 - Lehigh Valley workers trained
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12. Lehigh Valley Industry Partnerships
Rules of Engagement:
1. FACT: LVWIB integrated with PA CareerLink® Lehigh Valley.
RULE: IP employers requesting training funds post jobs on CWDS.
2. FACT: LVWIB integrated with youth pipeline development.
RULE: IP employers requesting training funds must participate in
youth pipeline development and other LVWIB activities.
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13. Diversified Manufacturing Industry Partnership
EMPLOYERS EXAMPLES OF TRAINING
B. Braun Medical, Inc. Manufacturing Leadership
Crayola Strategic Planning
Air Products New Business/Market
Loikits Industrial Development
ABEC Innovation in Manufacturing
Lutron Electronics, Inc. Process Improvement
Wacker Chemical Advanced Industry-Specific
Nestle Waters Regional Needs/Gap Analysis
Coca-Cola Bottling Supervisory Training
Fisher Clinical Services Career Pathways
Penske Leasing Succession Planning
Kraft Foods
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14. Healthcare
Employer Training
• Lehigh Valley Health Network • Supervisory & Leadership
• St. Luke’s University Health Skills
Network • Customer Care
• Sacred Heart Hospital • Technical Partner/Career
• Good Shepherd Rehabilitation Matrix Program
Network • Youth Pipeline Continuum
• Health Network Laboratories • Team Effectiveness
• Cetronia Ambulance • Advanced Level, Industry-
• VNA of St. Luke’s Hospital & Specific
Health Network • Regional Needs / Gap
• Fellowship Community Analysis / Career Lattices
• Moravian Hall Square
• Family Answers
• Phoebe Ministries
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15. Energy
Employers Training
• PPL Corporation • Management
• UGI Utilities/UGI HVAC • Leadership
• Met Ed/First Energy • BPI/RESNET
• Hydac Corporation • Industry-Specific Training
• Pencor Services Inc.
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16. Are you involved?
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17. Lehigh Valley Outlook
TABLE OF CONTENTS
Snapshot of the Economy …………............2
Preliminary Seasonally Adjusted Rate ......3
Job and Labor Market Overview ................3
Employment Trends………………………....6
Targeted Industry Clusters..........................7
Largest Lehigh Valley Employers...............9
High Demand Occupations.......................10
Jobs in the Lehigh Valley..........................11
New Hire Wages and Benefits..................12
Cutbacks and Plant Closings...................15
www.careerlinklehighvalley.org
Web Resources .........................................16
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18. High Demand Occupations In
Specific Career Clusters
• Health Care Occupations
• Hospitality, Food Service, and Retail Occupations
• Transportation and Logistics
• Semi-skilled Production Workers and Machine Operators
• Skilled Crafts/Trades Workers
• Customer Service and Inside Sales
• Operations and Administrative Management
• Engineering
• Occupational Therapist
• Phlebotomists
• Physical Therapist
• Industrial Maintenance Technicians
• Precision Machining (CNC Programmers and Operators)
• Machinists and Tool and Die
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19. Current and Projected Skill Gaps
● Reading, Writing and Math
● Locating Information
● Problem Solving and Identification
● Time Management
● Judgment/Decision Making
● Critical Thinking Management
● Technical Skills
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20. Newest Jobs
• Chief Turnaround Officer • Advanced Dental Hygiene
• Electro Neurodiagnostic Technologist Practitioners
• Histotechnologist • Clinical Trial Assistants
• Biomedical Photographer • Regulatory Compliance Assistance
• Health Physicist • Forensic Technicians
• Photonics Engineer • Trace Evidence Microscopists
• Energy Engineer • Research Fishery Biologist
• Nanotechnology Scientist • Protein Chemists
• Financial Engineer • Cytogenetic Technicians
• Decision Science Analyst • Air quality Analyst
• Search Engine Optimization Specialist • Noise Analyst
• Community Manager • Energy Policy Analysts
• Corporate Blogger • Web Site Traffic Analyst
• Restitution Specialist • Character Animator
• Retinal Angiography • Global Business Credit Risk
Analyst
• Clinical Nurse Specialist
• Trade Relations Coordinator
• Radiology Practitioner Assistants
• Software Localization Engineer
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21. www.paworkstats.state.pa.us
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22. Job and Labor Market Data
• Occupational and Wage Data
• Bureau of Labor Statistics
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23. QUESTIONS?
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24. Karen McAndrew-Bush
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25. PA CareerLink® Lehigh Valley
Services for Employers
Employment and Training
• Statewide recruitment network
• Assessments, screening, referral including Rapid Response
• Consulting and referral services
• Workforce training resources
• Lehigh Valley Job Fair and company or industry
specific job fairs
Labor Market Information
• The Outlook
• Wage, salary and benefits information
• Workforce demographics and worker availability
Business and Community Resources Networks
• Over 80 community and faith-based organizations
• Greater Lehigh Valley Chamber of Commerce and Society
for Human Resource Management
• Local economic development agencies
• Training and educational institutions
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26. Business Services
We work with the economic development entities
in the valley to retain companies and attract new
companies by providing:
- Job and Labor Market Information
- Salary information
- Assistance with recruiting by:
● Posting positions on the PA CareerLink
www.pacareerlink.state.pa.us website
● Screening resumes
● Searching the PA CareerLink Database
for candidates
● Holding Job Fairs, individual and/or annual
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27. www.careerlinklehighvalley.org
Home Page
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28. www.careerlinklehighvalley.org
Labor Market Data
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29. www.careerlinklehighvalley.org
Occupational Wages
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30. www.careerlinklehighvalley.org
Occupational Wages
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31. www.careerlinklehighvalley.org
Occupational Wages
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32. www.careerlinklehighvalley.org
Affirmative Action Recruiting Resources
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33. www.careerlinklehighvalley.org
Affirmative Action Recruiting Resources
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34. www.lvprofessionals.org
Lehigh Valley Professionals
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35. www.lvprofessionals.org
Lehigh Valley Professionals
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36. PA Commonwealth Workforce Development System
www.pacareerlink.state.pa.us
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37. www.pacareerlink.state.pa.us
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38. www.pacareerlink.state.pa.us
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39. www.pacareerlink.state.pa.us
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40. www.pacareerlink.state.pa.us
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41. www.pacareerlink.state.pa.us
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42. Job of the Day
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43. Job of the Day
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44. Employers On-the-Job Training (OJT)
Fact Sheet
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45. OJT FACTS
• The occupation offered must be in a high priority occupation within
the following Lehigh Valley Targeted Industry Clusters approved by
the Lehigh Valley Workforce Investment Board, Inc.:
• Healthcare and Life Sciences
• Diversified Manufacturing and Services (includes Supply Chain and Logistics)
• Business and Professional Services
• Information and Communication
• Financial Services
• Green and Energy Related Manufacturing and Services.
• Position offered must be full time permanent, 35 hours or more, and
pay $8.00/hour or more.
• Funding of 50-90% is determined based on company size (number of
employees the company employs at local site) and/or the skill gap of
the new hire (depending on funding).
• The employer worksite must be ADA compliant if business employs 15
or more employees locally.
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46. High Priority Occupations
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47. Employer Resources
Marketing to Chamber Members
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48. Qualified Job Seekers for OJT
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49. Qualified Job Seekers for OJT
Business Card
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50. Sample Training Outline
The incumbent worker will be trained in the following areas involved in the successful performance of
the duties and responsibilities of a Customer Service Representative:
CUSTOMER SERVICE SUPPORT: The employee/trainee will be trained to place, track and log
orders; handle inbound customer calls; make outbound follow-up calls as necessary; perform account
maintenance (change address, history, new account set up); investigate and resolve invoice
discrepancies; initiate claim actions for damaged, misdirected, or lost shipments; generate sales
quotations and revisions; produce and track Return Material Authorizations (RMAs); process and track
trade-in equipment; place and track orders for Sales Representatives’ Sample Inventory Account; work
with external vendors to track orders and support customer service satisfaction; and work with other
departments to drive customer satisfaction. Training Time: 160 hours
SOFTWARE, REPORTS, AND CERTIFIED PROGRAMS: The employee/trainee will be trained in:
the J D Edwards system; company products; soft skills (service with a smile), and cross-trained in
Medical Products and Surgical Products. In addition, the employee/trainee will be trained to perform
the collection and entry of field service reports and to ensure integrity of data provided prior to entry.
This training will cover Financial Information Systems to be able to support financial programs.
Training Time: 120 hours
INTERNAL DEPARTMENT SUPPORT: The employee/trainee will be trained to: act as a liaison
between customers, Sales Representatives, TAC, and FSEs; work with Healthcare Services to ensure
Group Purchasing Organization and Independent Healthcare Network pricing integrity is maintained
and adhered to; work with Inventory Operations to support inquires pertaining to loaner status, and
demo accounts . Training Time: 40 hours
NOMENCLATURE AND TERMINOLOGY: The employee/trainee will be trained in the nomenclature
and terminology of a our specialty product. Training Time: 40 hours
TOTAL TRAINING HOUR: 360 hours
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51. OJT Master Agreement with Lehigh Valley
Workforce Investment Board, Inc.
PURPOSE
The purpose of the Master Agreement is to provide for the occupational skill training of certain
individual(s) who are in the employ of the vendor and who have been certified as eligible and appropriate
as described in the Private Industry Council of Lehigh Valley, Inc.’s Individual Employment Plans and/or
Service Strategies.
AUTHORITY
This Master Agreement is executed pursuant to a resolution duly passed by the Board of Directors of LVWIB
authorizing it to enter such Master Agreement, and the following statutory, regulatory and policy provisions:
A. The Workforce Investment Act of 1998 (WIA);
B. The WIA implementing regulations;
C. Personal Responsibility and Work Opportunity Reconciliation Act;
D. The Lehigh Valley WIA Local Plan.
TERM
The period of performance of this Master Agreement shall be from DATE 00, 2012 and shall continue until
such time as either party notifies the other of its intent to terminate the Master Agreement, with or without
cause. The effective date of the termination shall be agreed to by both parties and communicated in writing.
CONSIDERATION
In consideration for the occupational skill training provided by the vendor to the participating employee(s) of
the vendor, LVWIB shall pay the vendor amounts in accordance with the Skill Training Addendum attached
to and made part of this Master Agreement.
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52. Employer OJT Endorsement
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53. Employer OJT Endorsement
Gary Bender, Chief Financial Officer of
ABEC, Inc. indicated “The OJT program
has been great for ABEC. We have been
able to hire people with some transferable
skills who would not have been hired due
to their lack of experience in the software
used in the design and build environment
in the pharmaceutical industry. The OJT
program has been a perfect solution”
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54. Employer OJT Endorsement
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55. Employer OJT Endorsement
Eric Schwartz, Chief Executive Officer of
Windkits LLC, a new company in the
Lehigh Valley, indicated: “By bringing
qualified candidates to the interview table...
you helped us shorten the time required to
get key employees on the job. The OJT
training reimbursement was very valuable
not only to help offset the cost during our
start-up phase, but it really helped us keep
on a training plan to make sure our skill
matrix was complete.”
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56. You Are In Good Company
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57. You Are In Good Company
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58. You Are In Good Company
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59. QUESTIONS?
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60. Cindy Evans
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61. Where?
A HIGH SCHOOL STUDENT A HIGH SCHOOL
TO COMMUNITY COLLEGE STUDENT TO COLLEGE
Wow! Who? When?
Continuing
Education
Career Choices YEA!
Next Soft Skills Athletics
Steps Service Clubs
How to be
Professional Career Clubs
Clubs Global
Soft Academics & Perspective
Earning Technical
Skills Study Abroad
the Gold Higher Education
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62. Mission
Pennsylvania’s Mission Statement for Career Pathways: To create Career
Pathways and Career Lattices in Pennsylvania’s targeted industry clusters
that provide industry-recognized credentials to the commonwealth’s
workers while meeting the needs of local employers.
For the Career Pathways Technical Assistance project, the Department of
Labor & Industry will work with the Lehigh Valley Workforce Investment
Board, Inc. to ensure that dislocated, under-skilled, and/or underemployed
adults in the Lehigh Valley area have access to remedial education, skill
assessments, and curriculum that leads to industry-certified credentials in
the green energy trades.
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63. Sharing Expertise
Career Pathways
Arts and Humanities
Health and Human Services
Business and Communications
Engineering and Technology
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64. Career awareness activities and interest
Assessments
[PA Academic Standards 13.1.11 A-F]
Interviewing skills and preparation of
Resumes, cover letters, briefs, job applications
[PA Academic Standards 13.2.11 A-E]
Interviews and workshops with human
resource managers to discuss skills,
interests, employer needs and expectations;
soft skills exercises and more
[PA Academic Standards 13.2.11 A-E
and 13.3.11 A-G]
Job shadowing opportunities at local
Employers
[PA Academic Standards 13.3.11 A]
Career and Technical School, Community
College and University Tours; Parent
Workshop; Graduation Celebration
[PA Academic Standards 13.4.11 B]
Approved for Act 48 credits
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65. 2006 Pinnacle Award Winner
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66. Strategies for the Development of an
Innovative Workforce System
CAREERLINKING FUNDING JOB FAIRS
NETWORKING
ACADEMY
HUMAN
COMPANY INTERVIEWING
RESUMES RESOURCE
TOURS TOURS
EXPERT
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67. Nestle Waters North America
Lehigh Valley Health Network
Coca Cola/Lehigh Valley Syrup Plant
Good Shepherd Rehabilitation Network
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68. Business Services for SHRM Webinar, March 29, 2012 68

69. Business Services for SHRM Webinar, March 29, 2012 69

70. Strategies for the Development of an Innovative
Workforce System
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71. YOU ARE INVITED
LEHIGH VALLEY BUSINESS EDUCATION PARTNERSHIP
SHOWCASES B. BRAUN EMPLOYEE-LED CAREER AWARENESS COURSE
INVITED: Business and Industry Leaders, Superintendents, Educators and Administrators
EVENT: Lehigh Valley Business/Education Partnership is holding an information session on
October 18, 2011, at B. Braun’s Marcon Boulevard location. This event will showcase
the successful career awareness course pilot program between Catasauqua High
School and B. Braun Manufacturing that can be replicated in other area high schools.
WHERE: B. Braun Medical, Inc.
901 Marcon Boulevard, Allentown, PA 18109
WHEN: Tuesday, October 18, 2011; 8:30am-10:00am
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72. 45 Day Career Awareness Course
Days 1-5 Introduction, Employability Skills, Career Pathways
Days 6-7 Arts & Humanities Career Pathways
Days 8-9 B. Braun Speakers
Days 10-15 Attitude, Goal Setting, Preparation, Career
Development
Days 16-17 Business Career Pathway
Days 18-19 B. Braun Speakers
Days 20-25 Teamwork, Collaboration, and Conflict Resolution
Days 26-27 Science & Technology Career Pathway
Days 28-29 B. Braun Speakers
Days 30-35 Social Networking
Days 36-37 Health & Human Services Career Pathway
Days 38-39 B. Braun Speakers
Days 40-45 B. Braun Tour of Facility, Career Portfolio, Wrap Up
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73. Business Services for SHRM Webinar, March 29, 2012 73

74. Strategies for the Development of an
Innovative Workforce System
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75. Work Site Experience
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76. SHRM Webinar, March 29, 2012 76

77. QUESTIONS?
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78. Business Services for SHRM Webinar, March 29, 2012 78

79. What’s Next for Workforce Development?
• JobsFirst PA Initiative under PA
Department of Labor and Industry:
- Inter-agency partnerships
- Keystone Works for rapid back-to-work
employment
- Comprehensive job matching tools
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80. www.servicelocator.org
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81. Contact
Gina Kormanik, Assistant Director
Lehigh Valley Workforce Investment Board, Inc.
Phone: 610-841-1006 Email: gkormanik@lvwib.org
Karen McAndrew-Bush, Business and Industry Relations Manager
PA CareerLink® Lehigh Valley
Phone: 610-841-1045 Email: kmcandrew-bush@careerlinklv.org
Cindy Evans, Workforce Coordinator
Lehigh Valley Workforce Investment Board, Inc.
Phone: 610-841-1004 Email: cevans@lvwib.org
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82. Upcoming Events
Join us on April 10th for our Monthly Breakfast Meeting
Fee Disclosure Regulations to Impact Plan Sponsors in 2012
Learn how to manage the U.S. Department of Labor's fee disclosure requirements by
understanding your responsibilities as a plan fiduciary. We will discuss how to help
minimize the potential impact to employers by reviewing how to properly benchmark a
plan's structure and cost Presenter: Julie Knight, Financial Advisor, and Michael Malz,
CRPS, First Vice President, Morgan Stanley Smith Barney
Time: 8am BREAKFAST Meeting (Registration beginning at 7:30am)
Location: Best Western, Bethlehem
Cost: $25
To register email shrmlv@ptd.net (by noon 4/9)
HRCI Credit Pending
Sponsored by Unemployment Tax Advisory Service
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