Voice and chat enabled cognitive rpa bots to lift customer experience - nividous

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Download the case study on automated voice and chat-enabled Nividous RPA Bots that serve eye care patients in appointment scheduling and locating the nearest store.

Technology

Patient appointment scheduling
Benefits eligibility check
Claims verification and submissions
The customer provides acquisition and operational support solutions to
optometry practices, allowing for maximized value through scale, collaboration,
and innovative thinking. The company is spread across 90 locations in 8 states
and aims to reach 150 locations in the span of a year using strong acquisition
strategies.
Processes automated
Chief Information Officer
A Leading Eyecare Group
Organization
Challenges
The customer is going through aggressive expansion through acquisition of
other eyecare groups and independent optometrists.
Nividous platform has proven to
be a game changer to support
our rapid growth. Freed up
workforce can now focus more
on delivering better customer
services.
Industry
Healthcare
A Leading Eyecare Chain uses Voice
and Chat Enabled Nividous RPA Bots
to Deliver Enhanced Customer Experience
Solution
The Nividous team offered a very effective solution utilizing voice and chat enabled Nividous RPA Bots with cognitive
capabilities to serve the patients in appointment scheduling. Patients can interact through a voice or chat Bot to locate the
nearest store or to book an appointment very quickly. Voice and chat-enabled Nividous Bots with cognitive capabilities can be
accessed through Google Assistant or text chat from the customer’s website. The Bots interact on existing legacy system
interfaces to:
The customer has 100+ stores/clinics and the numbers are growing
rapidly
Call center was the key channel for patients to make an appointment
and aggressive expansion required a significant increase in agent
headcounts at call centers
The inflexible core system did not provide necessary APIs for third party
system integration, resulting in customer’s inability to provide customer
service through any other channel
Locate nearest store for the customer
Check availability of appointment slots for a specific date and time
Make/change/remove appointment
Locate the status of a customer order
Benefits
Of appointments
via chatbot
Saving of FTEs required
in call center
Increased process
efficiency
>50% 35% 60%
+1 (442) 444 2767
contactus@nividous.com
www.nividous.com
For more information on how healthcare
professionals use Nividous platform visit:
https://nividous.com/case-studies#healthcare

Using the Tablet device, field force can do the detail the brands to HCP. You can get the following benefits. Real Time Data: SAN eForce already captures traditional data elements with standard and custom fields. Now, by using eDetailing feature from SAN eForce application, the companies can now access in-clinic data. This data is real and authentic information at the point of promotion. Quick and Agile: Modern way to communicate your products, receives feedback and metrics, re-deploy strategies and even lower your costs. Those promotional and detailing experiments are not so much expensive now-a-days..! Power of Digital Media: Tablets can be used for presentation of a truly interactive content that can be customized to the needs of each meeting. Also, the content can be pushed and quickly changed before any meeting. Walk the Talk: Marketing strategy, taking place in boardrooms gets diluted by the time it reaches sales representative working in the field. eDetailing helps in streamlining the communication to the client as well as helps in monitoring how well the strategy is being implemented at field level. (In Pharmaceuticals, mapping Doctor Specialty to product’s therapeutic class) Call Effectiveness: Offers a unique opportunity to the representative, to obtain better results and communicate his products in the most efficient way. Insights: Get better understanding of the campaign results by accessing live analytics and reports from the field. Actionable Alerts: With custom report writing tool and dashboard analytics, adjust marketing strategies and redeploy promotional material. Domain Independent: Product promotion by a Sales Team is common across many domains, other than Pharmaceuticals. Applications for various such domains can be quickly configured and Rolled-out

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