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Introduction To Marke Tel


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MarkeTel Systems Ltd. (inc. 1993) is a leader in providing robust contact centre solutions that not only increase productivity by an average of 300%, but also improve efficiency and customer service at call centers worldwide. MarkeTel’s enterprise level product, MarkeTel Pursuit™, is a unified communications solution comprised of multiple applications including predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software, etc. The suite of products is affordable, customizable, and expandable to accommodate future growth. MarkeTel’s complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective!

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Introduction To Marke Tel

  1. 1. Introduction to MarkeTel 428 Victoria Avenue Regina, SK Canada S4N 0P6 Toll Free: (800) 289-8616 Phone: (306) 359-6893 Fax: (306) 359-6879
  2. 2. <ul><li>Company in Brief </li></ul><ul><li>Vision </li></ul><ul><li>Why MarkeTel? </li></ul><ul><li>Customers Verbatim </li></ul><ul><li>Price </li></ul><ul><li>MarkeTel’s Competitive Advantage </li></ul><ul><li>Our Operating Principles </li></ul><ul><li>Hardware </li></ul><ul><li>Software </li></ul><ul><ul><li>Prospector </li></ul></ul><ul><ul><li>Virtual Display Pro </li></ul></ul><ul><ul><li>SuperScript </li></ul></ul>
  3. 3. <ul><li>MarkeTel was incorporated in 1993 </li></ul><ul><li>Business Development Canada (BDC) Young Entrepreneur of the Year Award </li></ul><ul><li>Export Development Corporation’s Export Achievement Award </li></ul><ul><li>Target market is small to mid-size companies </li></ul><ul><li>Experts in Contact Centre Solutions </li></ul><ul><li>Products include hardware, software and services </li></ul><ul><li>Exceptional customer satisfaction </li></ul><ul><li>Excellent quality </li></ul>Company in Brief
  4. 4. Vision Experts in Contact Center Solutions We provide end-to-end contact center solutions to enable our customers and partners to achieve their goals and realize their full potential through exceptional products and services
  5. 5. Why MarkeTel? Database Management Easy to Set Up No Pause, No Delay Total Call Compliance More Agent Control Patented Keytone Technology Technological Exceptional Technical Support Simple, Reliable, Effective Increase Productivity by 200% Operational ROI within 6 – 12 months Financial ADVANTAGES TO CUSTOMERS
  6. 6. High Quality Product – Minimize risk Robust Solution – Realize value faster Cost Effective – Improved bottom line Exceptional Customer Service – Ease of mind MarkeTel’s Competitive Advantage
  7. 7. <ul><li>Customer Centric: </li></ul><ul><ul><li>Embracing a customer-focused culture by knowing our customers, understanding their needs, and delivering exceptional results beyond expectation </li></ul></ul><ul><li>Quality: </li></ul><ul><ul><li>- Efficient, reliable, and value-added products and services </li></ul></ul><ul><li>Integrity: </li></ul><ul><ul><li>Allowing our conscience to be the guiding force in everything we do </li></ul></ul><ul><li>Accountability: </li></ul><ul><ul><li>Taking on big challenges and seeing them through </li></ul></ul><ul><li>Trust & Openness: </li></ul><ul><ul><li>- Promoting an open and honest environment where there is high integrity </li></ul></ul><ul><li>Team work: </li></ul><ul><ul><li>- The only “ I ” in this organization is in “w I n”! </li></ul></ul><ul><li>Passion: </li></ul><ul><ul><li>- Love for the company, customer, and technology </li></ul></ul><ul><li>Innovation: </li></ul><ul><ul><li>- There is no limitation to the possibilities </li></ul></ul><ul><li>Commitment: </li></ul><ul><ul><li>- Our success is measured by our customer’s success </li></ul></ul>Our Operating Principles
  8. 8. Customers Verbatim Jodie Smith, Inside Sales Manager RainSoft Pure Water Consultants Mike Warren, VP of Information Technology 24/7 Intouch Chet Johnson, Owner/Manager Direct Marketing Specialist Survey Says … Overall CSAT with Technical Support: 93% Overall CSAT with MarkeTel: 93% Overall Comments: “ Quality, reliability, simplicity, dependability” “ The guys there have been excellent!” “ They were on top of things. We couldn’t have asked for a better service.” “ Been able to resolve everything.” “ They’re perfect!” “ Pure Water Consultants has been using MarkeTel Systems since 2004. As a result, we employ half the staff, yet our productivity has increased.” “ When working with MarkeTel I found that our campaigns run phenomenally well. After install there was no need for dedicated IT staff…Tech support is amazing, they bend over backwards to help.” “ I have been working with predictive dialers for over 5 years. MarkeTel is by far the best dialer system I have encountered or used. There simply has not been any downtime as a result of the dialers”
  9. 9. Products
  10. 10. Hardware <ul><li>Eliminates - Busy signals </li></ul><ul><li>- No answers </li></ul><ul><li>- Ringing </li></ul><ul><li>- Dialing </li></ul><ul><li>Simple - Computer network optional </li></ul><ul><li>- Patented key tone entry system </li></ul><ul><li>- Training take minutes, NOT days </li></ul><ul><li>Reliable - Solid state components </li></ul><ul><li>- No volatile network required </li></ul><ul><li>- No costly downtime </li></ul><ul><li>Effective - REAL TIME reporting – vital stats updated continuously </li></ul><ul><li>- Intelligent software </li></ul><ul><li>- Talk to prospects for up to 45 – 50 minutes of every hour </li></ul><ul><li>(manual dialing typically 15 to 20 minutes per hour) </li></ul><ul><li>IMPROVE YOUR BOTTOM LINE!!! </li></ul>
  11. 11. Hardware <ul><li>Eliminates - Busy signals - No answers </li></ul><ul><li>- Ringing - Dialing </li></ul><ul><li>Integration - Analog compatible </li></ul><ul><li>- Digital compatible - VoIP compatible </li></ul><ul><li>Versatility - Operator computers </li></ul><ul><ul><ul><ul><ul><li>- Telephone keypad entry system </li></ul></ul></ul></ul></ul><ul><li>- Highly scalable </li></ul><ul><li>Effective - Increases productivity by over 200% - REAL TIME reporting – vital stats updated continuously - Allows you to spend more time training your operators how to sell! </li></ul><ul><li>IMPROVE YOUR BOTTOM LINE!!! </li></ul>
  12. 12. <ul><li>Real-time web-based reporting </li></ul><ul><li>Run multiple campaigns simultaneously </li></ul><ul><li>Use multiple phonebooks in each campaign </li></ul><ul><li>Large seat capacity </li></ul><ul><li>Windows Explorer style Interface for Ease of Use </li></ul><ul><li>Dialer chains can be stored in a remote location </li></ul><ul><li>Real-time reports and vital campaign statistics </li></ul><ul><li>Import call-lists and change settings “on-the-fly” </li></ul><ul><li>Low training time </li></ul>Software - Prospector
  13. 13. <ul><li>Two options to call with confidence: </li></ul><ul><li>Maintain your own DNC list by simply downloading either state specific or National DNC lists (these numbers are cross-referenced with those in your phonebooks) onto the Prospector ® computer. </li></ul><ul><li>TeleBlock ® ’s IP Based Blocking Service! MarkeTel’s latest TeleBlock ® integration service offers centralized control for large and/or multiple location operations. This also means that companies will be able to utilize it regardless of their location and (lack of) technological ability of their local telecom company. Connected with an IP address via a VPN (Virtual Private Network), each number is screened against the appropriate DNC list(s) preventing any costly violations. </li></ul>Call Compliance Made Simple <ul><li>With our equipment you will not have to worry about calling someone on the DNC list </li></ul><ul><li>Avoid the risk of costly fines and save on resources spent scrubbing your phone lists against the DNC list </li></ul>
  14. 14. Pause or stop dialing whenever you desire! Easy to monitor vital stats! Change dialing order and other campaign settings on-the-fly! Import more phone numbers or add more phonebooks to campaign while dialing! Add more operators and assign more chains while dialing! Perform multiple tasks or change settings while dialing multiple campaigns! Campaign Dialing Prospector TM
  15. 15. Dialer Chain Statistics Individual Operator Statistics Dialer Chain Queue Statistics Campaign Dialing Statistics
  16. 16. Browse through the campaign’s dialing results You can even perform searches to find specific dialing result records! Campaign Dialing Results and Queries
  17. 17. Session reports enable us to view important reporting data to better monitor our operators performance Keytone Count shows a break-down of results by individual operators as well as all operators, including totals! Session Reports
  18. 18. Current Status shows the status for each operator, how long they have been in that status and if they are on a call what the phone number of that call is! This section shows comprehensive time statistics for each individual operator as well as that for all operators, including totals! Session Reports
  19. 19. Accessible from anywhere, MarkeTel’s web-based reports enable you to view an abundance of statistics! Includes, well-written information explaining what each area means to you! Build your report simply by entering the dates and times of your choice, then click the ‘show report’ button and your report will be built in seconds! Easy navigation! Productivity pie-chart clearly illustrates the level of production for all operators Call summary table shows supporting data for operator connect behaviour! We can even choose to view individual operator statistics! Web-Based Reporting
  20. 20. Individual operator statistics shows us two productivity pie-charts – one for operator production on all campaigns and one for operator production on selected campaign for you to compare Below the pie-charts is a table showing supporting data of the selected operator’s connect behaviour Included in the individual operator statistics section are candlestick charts to clearly illustrate how good or bad that operator is performing under specific results Red is generally bad, unless the result is a not interested or skiplist and green is generally good, unless it is a not interested or skiplist Web-Based Reporting
  21. 21. The result entry table shows a break-down of results by individual operators as well as all operators! The result summary table shows the latest call results as well as overall phonebook statistics Web-Based Reporting
  22. 22. This graph clearly illustrates the no answer trends during the two selected time slots chosen to generate this report. A highly useful tool when planning which areas are best to call at which time of day, or what times are best to schedule your shifts! The Compliance Report helps us to see whether we are within the guidelines of the U.S. telemarketing regulations by highlighting anything that we may have missed whilst setting up our campaign Web-Based Reporting
  23. 23. View Current Operator Status Read Manager’s Messages Memo field for your agents to keep notes of each call View keytone totals of the session and the entire campaign! Agents can view the entire record and can edit/update important information A new, cleaner, sleeker and more organized look, which includes tabs to SuperScript, a separate Result Entry screen, Options, and your in-house CRM application! Easily adjust font size Quickly log-on or off the system at the check of a box! Double-click to quickly enter the call result and move on to the next call Virtual Display Pro
  24. 24. Scripting Made Easy! Create scripts with ease using the SuperScript ä wizard To build the script simply click to add new controls and choose your next step Preview screen allows you to see how your script is progressing Easy to navigate through the different pages of your script, and at the click of a button, test out your script as you create it SuperScript TM
  25. 25. Required fields Multiple choice, with the option to randomize results every time View/edit call record information Checkbox Script appears within Virtual Display Pro’s interface with a simple flowing browser type appearance Includes many other exciting features! Rating scale Collect and ready data for in-depth analysis! SuperScript in Action!