This document provides examples of mild and strong language for opening and closing remarks in letters or emails of complaint. Mild language uses a quiet, polite tone to communicate an issue, while strong language is more direct and forceful. For openings, mild options include stating that you are writing about an issue, while strong options directly express dissatisfaction. Similarly, mild closing options express hope for resolution, while strong closings demand action or threaten further steps. The document aims to show appropriate vocabulary for different levels of tone when writing complaints.

1. Useful language for
Letters/E-mails of
complaint

2. There is useful vocabulary to:
Opening remarks, were you have "Mild"
sentences as you have "Strong" sentences.
Closing remarks, over here you will have too
"Mild" sentences/ endings, as you will have
"Strong" sentences/ endings.

3. Mild & Strong in both parts.
What does MILD means?
In my own words, MILD is like a quiet way to
communicate you problem or whatever you
want.
What does STRONG means?
I would say that STRONG is like a rude way
to communicate with the Letter/E-mail
receiver.
In the next slide i would show you some
examples and the useful language.

4. Examples for STRONG
When you have to write an opening remark
its better to use this vocabulary:
● I was apalled at.
● I want to express my strong
dissatisfaction with.
● I feel i must protes because of.
● I am writing to complain about.
That is an excellent STRONG vocabulary
to open a remark.

5. STRONG vocabulary for closing
remarks.
● I insists you to replace the item at once.
● I demand a full refund.
● I hope that i will not be forced to take
further action.
● etc.

6. And with mild vocabulary to
opening remarks.
● I am writing to complain about.
● I am writing on account of.
● I am writing because of.
● I am writing on the subject of.
● I am writing to draw your attention to.
● I am writing you in connection with.

7. And finally but not least, Mild
vocabulary for closing remarks.
● I hope ...
● I assume you will replace ...
● I trust the situation will improve ...
● I hope the matter will be resolved.
● I hope we can sort this matter out
amicably.