SlideShare a Scribd company logo
VENTURE LEADERSHIP WORKSHOP
JACKSONVILLE CHAMBER OF COMMERCE
Managing Relationships
BEHAVIOR
EXPERIENCES
PERSONALITIES
VALUES
SOCIAL CUES BOUNDARIIES
TRUST TENSION
MANAGING RELATIONSHIPS
? ?
”When dealing with
people, remember
you are not dealing
with creatures of
logic, but with
creatures of
emotion, creatures
bristling with
prejudice and
motivated by pride
and vanity.
- Dale Carnegie
YOU ARE CAPABLE OF…
• LEARNING THE CONCEPTS AND
TECHNIQUES
• CONFRONTING PROBLEMS
• ADDRESSING DISPUTES
• FRAMING YOUR WORDS
• GATHERING INFORMATION
• MANAGING VOLATILE SITUATIONS
• BUILDING TRUSTING
RELATIONSHIPS
The Concepts
• People vs Problems
• Positions vs Interests
• Alternatives vs
Opportunities
• Agreements vs Outcomes
Communication
Techniques
• Open-ended Questions
• Emotion Labeling
• Confirmation
• Purposeful Pauses
• I-Message
Maslow’s Hierarchy
of Needs
VENTURE LEADERSHIP WORKSHOP
JACKSONVILLE CHAMBER OF COMMERCE
Email: info@RiskConfidenceGroup.com
Tele: (904) 834-3448

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VL Session 5