This document summarizes Daniel's journey receiving support services for his challenging behaviors. Early on, Daniel was sent to a residential school 275 miles from home at high cost, with no long-term plan. Families want local expertise, information, training, a holistic approach, partnership, and long-term planning. While government policy aims for individualized, local, and community-based support, many services remain institutional and not focused on individual outcomes. The document advocates for person-centered support, partnerships between families and providers, local services with knowledgeable staff, good management, and a focus on quality of life outcomes for the individual. Now Daniel rents a bungalow with staff support near his family and is exploring employment opportunities within a