This document discusses how the care sector faces issues with resources, recruitment and retention, risks to reputation, and red tape and regulation. It introduces Profiles4Care as a solution that uses online profiling to improve the efficiency of recruitment. By targeting the most suitable candidates, organizations can make more informed decisions, improve retention, and better support compliance with less reliance on interviews. This helps reduce costs from high turnover while mitigating risks to those in care.
5.2 Services Optional: Using a Voluntary Services Approach
Programs increasing rely on voluntary services and harm reduction strategies to successfully work with vulnerable families and youth. This workshop will examine how providers have made the transition to a voluntary-services approach and how it has impacted their program outcomes.
Increasing Engagement In Online Meetings: 3 Top TipsJudy Rees
Disengagement is the poison that kills effective online meetings. These are the antidotes! Try these to get your virtual team communicating and collaborating more effectively, today.
5.2 Services Optional: Using a Voluntary Services Approach
Programs increasing rely on voluntary services and harm reduction strategies to successfully work with vulnerable families and youth. This workshop will examine how providers have made the transition to a voluntary-services approach and how it has impacted their program outcomes.
Increasing Engagement In Online Meetings: 3 Top TipsJudy Rees
Disengagement is the poison that kills effective online meetings. These are the antidotes! Try these to get your virtual team communicating and collaborating more effectively, today.
Business Agility and Organisational LearningShoaib Shaukat
Many companies facing the dilemmas of business change, tries to adopt Agile methods and practices in order to achieve the benefits of Agile. However, all they end up with is the "Cargo Cult". This is due to their short term pursuit to achieve quick productivity gains to stem the delivery chaos which is inherent in a traditional delivery model. They fail to realise that any change effort has to start with people; as it is the culture that will determine the sustainability of the change.
In this presentation I will take you through the concepts of business agility and organisational learning and how a focus on culture can help the organisations to become more competitive overtime.
This session presents and discusses the key messages from the RiPfA Key Issue: Enablement in Dementia and and the forthcoming Practice Tool of the same title (Jan 2016). We will share examples of good practice and gather your views on a practice tool we are developing on this topic. The session will explore what it means to promote 'enablement', why it matters, consider what the challenges are and help you to identify a variety of approaches practitioners can follow, as well as the actions managers and commissioners need to take to support this.
Aimed at: Frontline practitioners and team managers working with people who are living with dementia and their families. Commissioners of dementia services, dementia leads in older people teams and mental health teams.
Management by walking around emphasizes the importance of interpersonal contact, open appreciation, and recognition. It is one of the most important ways to build civility and performance in the workplace.
Perhaps you’ve heard the words employee engagement
in the past. You may have even had conversations about
engagement. If you are like most, engagement gets pushed out of your mind by other more immediate needs. This is the case for most organizational leaders. Engagement all by itself is not a problem we business leaders are actively trying to solve. Sure, it is important, but we are busy focusing on the more tangible challenges in our businesses.
A new way to think about engagement is to understand employee engagement’s role in the challenges your business is facing today.
While you may not be specifically focused on engagement. You are, however, spending most of your time and energy solving specific problems and improving your organization.
But here’s the thing...employee engagement has a dramatic effect on every business challenge we face.
Reputation & Risk management - The Social AngleJamshed Wadia
• Growing Importance of Social influence and Social capital of people and brands. Pros and cons in using social media
• Personal and professional risks associated with participation in Social Media. The issue of Transparency
• Detecting potential risks to reputation through regular media monitoring and analysis
• Best known methods to navigate through a potential crisis through Social Media
Coping with Complexity in Healthcare: Enabling Sense-Making Through Great UX ...Medullan
Current trends have expanded the role that people play in monitoring, managing, and making decisions about their health. Whether people are selecting the right health insurance plan, evaluating treatment options, or trying to comprehend and gain actionable insight from complex medical tests or their own fitness data, they are often faced with complex and unfamiliar information and data. Failure to make sense of this information can lead to anxiety, poor decisions, and missed learning opportunities. User experience professionals have an important role to play in improving health care by facilitating comprehension, clarity and actionable insight. In this session we will discuss how to design experiences that support complex decisions and sense-making in the healthcare space. You’ll learn how different types of users approach diverse health information and offer you practical guidance on how to improve their experiences.
360HR Knowledge Guide - The Science of SelectionDi Pass
HR and recruitment techniques have changed radically over the last decade, with technology advances and social changes bringing about new recruitment tactics and best practices.
360HR has summarised our most recent and on-the-job experience into this handy knowledge guide. You'll find practical ways to improve your recruitment outcomes and sidestep common HR pitfalls.
Business Agility and Organisational LearningShoaib Shaukat
Many companies facing the dilemmas of business change, tries to adopt Agile methods and practices in order to achieve the benefits of Agile. However, all they end up with is the "Cargo Cult". This is due to their short term pursuit to achieve quick productivity gains to stem the delivery chaos which is inherent in a traditional delivery model. They fail to realise that any change effort has to start with people; as it is the culture that will determine the sustainability of the change.
In this presentation I will take you through the concepts of business agility and organisational learning and how a focus on culture can help the organisations to become more competitive overtime.
This session presents and discusses the key messages from the RiPfA Key Issue: Enablement in Dementia and and the forthcoming Practice Tool of the same title (Jan 2016). We will share examples of good practice and gather your views on a practice tool we are developing on this topic. The session will explore what it means to promote 'enablement', why it matters, consider what the challenges are and help you to identify a variety of approaches practitioners can follow, as well as the actions managers and commissioners need to take to support this.
Aimed at: Frontline practitioners and team managers working with people who are living with dementia and their families. Commissioners of dementia services, dementia leads in older people teams and mental health teams.
Management by walking around emphasizes the importance of interpersonal contact, open appreciation, and recognition. It is one of the most important ways to build civility and performance in the workplace.
Perhaps you’ve heard the words employee engagement
in the past. You may have even had conversations about
engagement. If you are like most, engagement gets pushed out of your mind by other more immediate needs. This is the case for most organizational leaders. Engagement all by itself is not a problem we business leaders are actively trying to solve. Sure, it is important, but we are busy focusing on the more tangible challenges in our businesses.
A new way to think about engagement is to understand employee engagement’s role in the challenges your business is facing today.
While you may not be specifically focused on engagement. You are, however, spending most of your time and energy solving specific problems and improving your organization.
But here’s the thing...employee engagement has a dramatic effect on every business challenge we face.
Reputation & Risk management - The Social AngleJamshed Wadia
• Growing Importance of Social influence and Social capital of people and brands. Pros and cons in using social media
• Personal and professional risks associated with participation in Social Media. The issue of Transparency
• Detecting potential risks to reputation through regular media monitoring and analysis
• Best known methods to navigate through a potential crisis through Social Media
Coping with Complexity in Healthcare: Enabling Sense-Making Through Great UX ...Medullan
Current trends have expanded the role that people play in monitoring, managing, and making decisions about their health. Whether people are selecting the right health insurance plan, evaluating treatment options, or trying to comprehend and gain actionable insight from complex medical tests or their own fitness data, they are often faced with complex and unfamiliar information and data. Failure to make sense of this information can lead to anxiety, poor decisions, and missed learning opportunities. User experience professionals have an important role to play in improving health care by facilitating comprehension, clarity and actionable insight. In this session we will discuss how to design experiences that support complex decisions and sense-making in the healthcare space. You’ll learn how different types of users approach diverse health information and offer you practical guidance on how to improve their experiences.
360HR Knowledge Guide - The Science of SelectionDi Pass
HR and recruitment techniques have changed radically over the last decade, with technology advances and social changes bringing about new recruitment tactics and best practices.
360HR has summarised our most recent and on-the-job experience into this handy knowledge guide. You'll find practical ways to improve your recruitment outcomes and sidestep common HR pitfalls.
Coping with Complexity in Healthcare: Enabling Sense-Making Through Great UX ...Tim Merrill
Current trends have expanded the role that people play in monitoring, managing, and making decisions about their health. Whether people are selecting the right health insurance plan, evaluating treatment options, or trying to comprehend and gain actionable insight from complex medical tests or their own fitness data, they are often faced with complex and unfamiliar information and data. Failure to make sense of this information can lead to anxiety, poor decisions, and missed learning opportunities. User experience professionals have an important role to play in improving health care by facilitating comprehension, clarity and actionable insight. In this session we will discuss how to design experiences that support complex decisions and sense-making in the healthcare space. You’ll learn how different types of users approach diverse health information and offer you practical guidance on how to improve their experiences.
2. About Us
Profiles4Care established to address issues faced by front line
staff
The technology is proven & in operation internationally since
2000, a Jungian system
Designed exclusively to operate on-line
Clients include HSBC, Zurich Insurance, University of Sheffield
etc.
Only professional solution to provide ‘instant user verification’
It is fast & incredibly accurate
5. The empathy compass of another individual who is a Support
Worker
Consultant's Development Advice
Sedley may benefit from a discussion
around empathy and sympathy and an
exploration of how she could stop herself
becoming over involved out of a
sense of sympathy with the other
person. She will probably admit that she
has been guilty of taking on the cares of
the world in the past and that she needs
to protect herself from this tendency.
6. The empathy compass of James
JAMES has no great desire to gain a deeper
understanding about others. He
is a rational thinker who deals objectively
with issues and rarely if ever
indulges in anything approaching emotion.
He will have no great experience of sharing
empathy for others, his way would be to offer
some practical help rather than try to share
their feelings.
10. Resources
50% of residential care homes are operating on lower costs
in 2012 – continued budget cuts
75% of Domiciliary Care is operating on lower costs in 2012
Demand increasing therefore operational costs rising
Need for efficiency savings & improved resource allocation
Reduce turnover = improve recruitment process
National Care Forum, Personnel Report 2012
11. Recruitment & Retention
Staff Turnover:
Residential care for Older People 19.6%
Domiciliary Care for Older People 27.7%
Residential Care for Adults 14.9%
Domiciliary Care for Adults 15.9%
Staff Leavers:
Within 12 months 30.9%
Within 2 years 56.7%
WHY?
National Care Forum, Personnel Report 2012
12. Risks & Reputation
Poor recruitment practice = waste of resources & money
Risks for service users = reduced safeguarding
Increased scrutiny from government, regulators and media
National Care Forum 2012 survey showed that out of 32
organisations with a total of 6,886 leavers, 597 (8.7%) were
dismissed.
Why? – what is the cost to business - £3000/hire
what is the cost to sector? – approx. £45m
13. Profiles4Care Solution
What is it?
An online profiling solution targeted specifically for the
health and care sector
Available 24/7 & completed in no more than 8mins
Unlimited usage
Intelligent & effective use of resources
Aim to reduce turnover by at least 20%
14. Benefits
Improves the efficiency of recruitment by targeting the most
suitable candidates up-front
More informed recruitment decisions being made
Proven to work better than interview alone meaning less
emphasis is placed on the skill of the interviewer
Less churn and improved retention of staff
Supports legal policy and regulatory compliance by;
Reducing complaints and legal actions from families & service users
Reducing disciplinary hearings, grievances and tribunals
Reducing legal sanctions including fines and or closure