CITY LIVELIHOOD CENTER JAIPUR NAGAR NIGAM JAIPUR

1. Vision, Mission and Approach
City livelihood Centre vision is to become a leading agency
working to ensure secure and dignified lives of communities dependent
on labour.
CLC combines direct service delivery, advocacy, research and
technical support in advancement of its work on issues of urban poor.
CLC provides a range of services to urban poor their households . These
service include registration and Photo ID skill training and placement,
legal aid, collectivization, social security, financial services and family
support. The source destination presence is an important feature of the
organization’s work and outreach with urban poor. CLC has undertaken
a wide range of field based research into aspects of labour and
employment knowledge building adds to perspectives on this under
researched area and also helps the centre design new services and
interventions for urban poor.
Careers and Jobs
CLC regularly brings together prospective employers and youth through
counseling camps, placement meets and interviews. CLC maintains a
database of youth and responds to requests from looking to recruit
workers. The CLC ensures that employers and workers link with each
other through an open discussion on fair remuneration, decent work
conditions and security.
Skill Training and Employment
Because of poor schooling and virtually no investment in their
technical skills. Vast numbers of young poor. Enter the labour market as

2. unskilled workers. Poor skills result in unstable work, low wages and
early exit from employment. There is also poor access to information
on new opportunities and linkages for diversification.
CLC builds technical and life skill competence and helps young
people find suitable employment.
While Sound technical training is at the heart of CLC’s work there
is considerable emphasis on building positive values, leadership, and
aspirations in youth. The time spent at the CLC is intended to help
youth succeed as workers, entrepreneurs and citizens.
The training programs at CLC mainly residential and range from 6
to 10 weeks duration. New training formats suited to unique
requirements of different trainees have also been introduced. These
include:
A 30 day training programme organized in CLC. These programme
innerses young trainees for training the members of ALFs and CLFs.
Two weeks training aimed at upgrading young workers in the
plumbing, electricity work etc.
A week to ten days’ long training specially designed to promote
entrepreneurial skills among urban poor that they are able to set up
small businesses and build market linkages.
CLC runs a unique On Job Training (OJT) Programme to enable
such urban poor skilled workers who are already employed and cannot
take time off to be trained in a class room setting. This programme
creates new possibilities of skilling up vast numbers of workers.

3. Upon successful completion, the trainees are found suitable
placement or provided financial assistance and guidance for starting up
their own enterprises.
Skills for Life
CLC’s experiences suggest that the challenges of employability are
not limited to lack of technical skills migrant youth from low-income,
disadvantaged backgrounds also struggle with low confidence, low
bargaining power, low awareness of rights and unclear, often failing
aspirations that keep their options limited. CLC’s training includes a
strong component of building life skills among its young trainees using a
wide range of innovative and interactive tools of creative learning,
exploration and analysis.
 Self Awareness
 Communication
 Interpersonal Relationships
 Health and Hygiene
 Goal Setting
 Gender
 Our Constitution
 Migration
 Laws and Rights
 Saving and Social Security
Building knowledge and Capacities
Livelihood services and solutions for urban poor workers in
india is a relatively new area of work. There is limited research on
the subject and a small community of practice to expand services
for urban poor an organization specialized in the theme of urban

4. poor. CLC has developed core emphasis on investing in field
capacities and knowledge leading the way for an informed
practice on labour urban poor.
Solutions of Urban Poor
The CLC team acts as a bridge of information, knowledge and
training for organizations engaged in programmers for urban
poor. It combines field research, capacity building and
information exchange around the theme of urban poor
The capacity building initiatives of CLC regular training, workshops
for NGO teams, handholding visits, and advisory services on urban
poor program design innovations of other organizations. A Wide
range of topics is covered including rural livelihood, legal aid, skill
training, effective field communication, counseling and mediation.
As a means to attract high quality manpower engage with the
subject of urban poor and provide grounded exposure to
committed young professionals.
Empowering Families
While urban poor struggle to access a secure and dignified
livelihood in cities. The women, the elderly and the children- also
lead vulnerable lives. Women from households bear triple burden
of caring for children and elder managing the household chores
and keeping household finances afloat. The families of urban poor
lose access to government schemes both for lack of information
and their inability to assert their entitlements suitabley.
CLC has initiated the Family Empowerment Progrmme to
build capacities and leadership among women of urban poor by
organizing them into these groups are led by a cadre of women

5. volunteers who are trained and skilled in organizing women and
reaching them relevant information and services.
The program seeks to build local capacities in way that puts
women at the forefront of demand making on the public system.
It also strives to make our local institutions become more
sensitive to the unique demands of urban poor confronted with
male absence.
Legal Education and Aid
Urban poor workers are part of India’s vast informal and
unorganized economy. As a result they are often at the receiving
end of malpractices, unfair wage deductions and fraudulence.
They are often caught in a chain of contractors and middlemen
and have little recourse to legal help. There are also few
opportunities for workers and employers to resolve their disputes
through a fair and transparent process.
In order to respond to the growing instances of labour
disputes the LEAD cell offers legal education, aid counseling to
urban poor worker and their employers. The legal aid service
includes legal literacy, mediation between parties and litigation
assistance in special cases. The LEAD Cell organizes legal clinics at
field centres where workers, contractors and employers are
invited to settle their long standing disputes.
The LEAD Cell has also pioneered several labour protection
initiatives /tools such as labour attendance diaries, model
contracts for casual workers and a wide array of material for
labour education. There is also a cadre of community based
paralegal workers who engage in workers’ education and
counseling.

6. Labour Line is a phone based helpline for workers to call in and
seek immediate advice and guidance in the event of distress or
problems encountered at work. Labour Line operates from a call
centre ser up in the LEAD cell and it handles well over 200 calls
every month from workers. Line derives its support from a strong
network of organizations, social activists and volunteers.
Registration & Photo ID
In response to the lack of documentation and valid identity
proof among urban poor workers, CLC offers a comprehensive
registration and Photo ID service. The Photo ID is an immensely
popular offering and well over a Hundred cards are issued every
month urban poor workers.
CLC’s Photo ID is authorized by the ULB. It is backed by a
simple form which captures important demographic, occupational
related information. The information is verified and the card is
signed by the Sarpanch- the elected head of village Panchayats.
This simple yet powerful innovation has gone beyond being
just a proof if identity- it is also serving as a gateway to several
services for urban poor. There are several instances where the
Photo ID has helped workers avoid undue harassment by police in
far off location. The Photo ID card is also being accepted as an
identity proof for access to a number of social security schemes of
the government. Registration and Photo ID has helped the larger
goal of creating a valid database of urban poor. The database is
shared with the government regularly.

7. Worker’s Collectivisation
Urban Poor workers engaged in sectors such as plumbing,
electricity work, driver, maid(aaya) Gardener etc. are an
unorganized and dispersed workforce. As a result they are unable
to demand better wages and oppose exploitation at work place.
Their seasonal presence in the labour markers. Makes it difficult
to create longer term organizations and leadership among them.
Through mobilizing and promoting occupation based collectives
CLC has helped urban poor workers come together to find
solutions to their common problems. The collectives act as
pressure groups for resolution of disputes with employers and
step in with support for member workers in distress. In many
cases workers collectives are playing an active role as
intermediaries in state’s social security schemes intended for
unorganized sector workers.
Marketing / Sales outlets
CLC can provide marketing /Sales outlets for the products
manufactured by urban poor and SHG. The urban Poor who
produce marketable goods and services many times are often not
able to find a viable market. The Urban poor also lack information
regarding the various opportunities/ benefits available to them
via government and other programmes (e.g. skill training
opportunities, bank credit, security benefits,etc.) Therefore, the
urban poor need support services to help them access several
opportunities available to them. For example, to access a micro
enterprice loan they should have a project plan, documentation

8. etc. as needed by a bank. They may also need help to access
service for registration, accounting and legal support.