Virtually serving the unserved

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This presentation discusses how virtual reference, and specifically Oregon's L-net service, helps patrons who either don't have or are losing/lost library service. It was last presented at the Oregon Virtual Reference Summit on June 10, 2011, in The Dalles.

Technology Education

Virtually
serving the unserved
How L-net helps in times
of no libraries

Presented by:
Matthew “Buzzy” Nielsen
Library Director

This presentation is licensed under a Creative Commons 3.0 Attribution
June 10, 2011 United States license. http://www.creativecommons.org

A vested interest
“Hood River County,
OR Library to Close,
After Residents
“Libraries in Hood Vote Down District
”
River County Close
”
Oregon Public Broadcasting
Library Journal
June 4, 2010

July 1, 2010

“Locking Up an
Oregon Library,
and Walking Away

The Oregonian
”
July 21, 2010

Photo source: muumuulibrarian on Flickr

But we're not the only ones

Photo sources: KYVL News 10, Medford Mail Tribune

This prompts certain ... questions

“What is going to
happen with all the
books in Hood River
County Library?
”

And they're not easy ones
“It looks like the
library here is going
to close again ... so I
wanted to find out
how other libraries in
Oregon remain open.
”

But some people never had any

Counties with unserved
populations, July 2011
Data source: Oregon State Library

And those people ask questions
1 71

27

0
14

21

5

Questions from unserved
patrons, 2009-10
Data source: L-net. Unmarked counties were not recorded as unserved areas by L-net.

Better know the unserved

OSL statistics
on the un- and
underserved

L-net stats (including zip
codes) of the unserved.

When helping an unserved patron

Check to make sure
they have library service

Refer them to resources they
can access without a library card

Use free online library resources
(e.g. Multnomah's Homework Help)

Be your regular friendly librarian self!

Thank you!

This presentation was
made using open source software:

Fedora Linux LibreOffice Chromium GIMP Shutter
Operating system Impress Web browser Image editor Screenshot utility
Presentation program

This presentation shows how Hood River County's libraries are using open source software to deliver better service for their patrons. It covers how they're moving their public computers over to a Linux environment, discusses the open source integrated library system Evergreen, and shows other open source software being used. This presentation was last given at the Gorge Technology Alliance Geek Lunch on February 21, 2012.

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Virtually serving the unserved

1. Virtually serving the unserved How L-net helps in times of no libraries Presented by: Matthew “Buzzy” Nielsen Library Director This presentation is licensed under a Creative Commons 3.0 Attribution June 10, 2011 United States license. http://www.creativecommons.org

2. A vested interest “Hood River County, OR Library to Close, After Residents “Libraries in Hood Vote Down District ” River County Close ” Oregon Public Broadcasting Library Journal June 4, 2010 July 1, 2010 “Locking Up an Oregon Library, and Walking Away The Oregonian ” July 21, 2010 Photo source: muumuulibrarian on Flickr

3. But we're not the only ones Photo sources: KYVL News 10, Medford Mail Tribune

4. This prompts certain ... questions “What is going to happen with all the books in Hood River County Library? ”

5. And they're not easy ones “It looks like the library here is going to close again ... so I wanted to find out how other libraries in Oregon remain open. ”

6. Libraries are reopening

7. But some people never had any Counties with unserved populations, July 2011 Data source: Oregon State Library

8. And those people ask questions 1 71 27 0 14 21 5 Questions from unserved patrons, 2009-10 Data source: L-net. Unmarked counties were not recorded as unserved areas by L-net.

9. Normal questions, even

10. But they're missing a few things

11. Better know the unserved OSL statistics on the un- and underserved L-net stats (including zip codes) of the unserved.

12. When helping an unserved patron Check to make sure they have library service Refer them to resources they can access without a library card Use free online library resources (e.g. Multnomah's Homework Help) Be your regular friendly librarian self!

13. Help is on the way

14. Thank you! This presentation was made using open source software: Fedora Linux LibreOffice Chromium GIMP Shutter Operating system Impress Web browser Image editor Screenshot utility Presentation program

Virtually serving the unserved

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