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Virginia Packman's Resume
- 1. VIRGINIA PACKMAN 645 10thAve NE, NAPLES, FL 34120 239-404-1771 vkpackman@gmail.com PROPERTY MANAGEMENTPROFESSIONAL *ACCOUNTING * LEASE PREPARATION & RENEWALS * RELATIONSHIP CULTIVATION EXPERIENCE Advanced Property Management Services, Inc. Community Association Manager - Naples FL 9/27/16 - Current Portfolio Property Manager for 9 Associations  Landscape Walks  Meeting Agenda’s, Posting and Mailing Notices  Preparing packets, Attending Meetings, Writing Meeting Minutes  Quarterly Newsletters  Writing Violation Letters  Finding and Correcting info in QuickBooks  Issue FOBS and Gate Codes  Communicating with Maintenance Department  Update Websites  Current Action Item Lists  Proficient in Customer Service and follow up Mancan Temp Community Association Manager • Marco Island, FL 09/1/2016 – 9/16/2016 Substituted for CAM of a 150 Unit Condominium  Maintain Sign in Log for Vendors, Guests, Renters and Owners to keep a current roll of who is on the property. Issue Parking Stickers.  Front Desk, answering phone, email, greet residents and potential resident inquiries. Handle daily issues.  Walk the property to ensure all is up to standards and process service work orders. Express Pro's Temp Admin Assistant • Naples Fl 7/2016 – 08/2016 Assistant to Community Manager at a 360 Lot Manufactured Home Community  Assistingin the transition process of a newly acquired property, whileprovidingprofessional,personablecustomer serviceto all walk in's and call in's at the Front Desk.  Accounts Receivablecollections of currentand pastdue rent, utilizingRentManager. Offering payment options of ACH or Onl ine at the company's website.  Standardizing office practices and procedures to coincide with all other properties within the organization.  Provide Home Sales, Leasing and Park information to potential owners and lessors. Obtaining and submitting applicant’s information into Back Office for corporate review.  Accounts Payablesettingup vendor files by collectingvendor information,W9's and certificates of insurancethen submitting,by strict procedures, to Back Office.  Inventory and ordering of office and maintenance supplies.  Communicating with Maintenance Department as necessary.  Communicating with Collier County Permitting, General Contractor and Sub Contractors for smooth scheduling of new home set up. Express Pro's Temp Admin Assistant • Naples FL 04/2016 – 06/2016 Assistant to General Manager at a 100+ Unit Condominium located in Pelican Bay
- 2.  Develop Residentand Vendor relationships to obtain contractors proof of insurance, licenses, and agreement of the condominiums Rules and Procedures/ documentation necessary for smooth scheduling of strict timelines for summer construction projects needing use of elevator and parking.  Mailing of Quarterly Assessments, Directory Updates, and Meeting Notices.  Drafted a Procedure Manual for the administration officein an effort to help the GM let go of input on every singlebasic office procedure.  Processing Payables and Receivables.  Inventory and ordering of office, cleaning, and maintenance department supplies. Alice's Co-Owner & Manager • Fort Myers FL 33912 01/2013 – 03/2016 Responsibilities and accomplishments include  Manage and direct kitchen and wait staff with day to day restaurant operations to ensure meals prepared appropriately and uphold exceptional customer service.  Greet and service customers' with accommodating food orders and special requests and deliver meals.  Prepare and cook home style and vegan meals includingdaily specials,whileensuringpreparation areas sanitized and clean and food thoroughly cooked to avoid contamination and food borne illness.  Wash, cut and prepare fruits and vegetables and ensure knives sharpened and free from cross contamination.  Managed cash register transactions, including credit cards and provided exact change to support accurate nightly closing.  Answered phones utilizing multi-line phone system and take customers' pick up and delivery orders.  Maintain clean and sanitized kitchen and dining areas and ensure safety standards meet and in compliance with State Health Department guidelines.  Prepare kitchen for next shift and store food appropriately.  Inventory and ordering of food and supplies. Alico Self Storage General Manager • Fort Myers FL 33912 09/2002 – 07/2015 Responsibilities and accomplishments included:  Managed building construction logistics and coordinated build out in collaboration with General Contractor to ensure building completed within strict time demands.  Drafted storagerental agreements and resolved customer's questions and issuesto ensureleasingoptions fully supported for 565 units.  Analyzed accounts payable invoices and prepared checks for disbursement utilizing QuickBooks.  Built and cultivated customer relationships and managed billing invoicing and collections to support accounts receivable initiatives.  Developed promotional advertising and facilitated on-site auctions that recovered loss of rent due on defaulted storage units.  Researched self-movingrental truck companies and partnered with U-Haul and became a $36K annually dealership and normally ranked within the top 15 of our area.  Scheduled truck rental pick up and drop off and managed contract processes to support U-Haul leasing requirements.  Studied USPS requirements and submitted Contracted Postal Unit application which increased company revenues by $53K annually.  Researched personal mailbox requirements and installed 80 mailboxes that increased company revenues by an additional $8K annually.  Managed office and post office operations along with retail sales of boxes, locks and packaging supplies.  Created donation center and collaborated with customers' to donate unwanted items to non profit organizations,includingthe local Animal Refuge Center, Make-a-Wish,Disabled American Veterans and American Cancer Society that helped recover loss of rent in the storefront buildingdue to excessive vacancy duringthe economic slowdown, while developing revenue for the non - profits.  Maternity leave 03/2002 - 09/2002
- 3. Precision Plumbing ofSouthwest Florida, Inc. Scheduling/Service Dept Manager • Golden Gate FL 04/1999 – 03/2002 Estimating  Scheduling10+ crews with 30+ employees, determining materials and manpower needed for particular job and obtaininginfo of each job at the end of the day for next day objectives  Dispatching / Radio to send crews to other locations when finished at jobsite or rearrange priorities.  Reading of residential blueprints, highlighting of blueprints for amount of items needed for takeoff, estimating.  Price quoting for fixture upgrading, pricing and invoicing of additional work authorizations.  Inventory and ordering pipe and supplies for warehouse and job sites. Dee Bee Management / Oaks Apartments Onsite Property Manager • Green Blvd. Naples FL 04/1995 – 04/1999 Oversee 72 unit Residential Apartment Complex with all aspects of Leasing - Maintenance - Repairs - Pool operations  Prepared rental agreements, includingrenewal and collected monthly rent payments to ensure residents in compliancewith Fair Housing Act.  Drafted and posted 3 day notices for late payers and filed forms at the Collier County Courthouse.  Managed property surroundings and maintained grounds and pool to ensure premises beautiful and in compliance with safety regulations.  Making sure move outs were ready for rent and repair requests addressed.  Performed or scheduled appliance,roof, plumbing, air conditioningrepairs and maintained buildingto ensure customer service nice for residents.  Built and cultivated vendor relationships and negotiated pricing to ensure repairs were cost effective and within strict b udget guidelines.  Inventory and Purchasing of appliance parts, chlorine, paint, supplies, water heaters. EDUCATION State University of New York Delhi New York Accounting Major 1979-1982 Insurance Institute of America FL Department of Financial Services General Lines 220 License License #A153575 1991 - 2010 AHAM - NARDA EPA Certified Type 1 Technician 1997 Safe Serve Certified National Restaurant Association Safe Serve Manager's License 2012 - 2017 Larson Educational Services Community Association Manager FL Deptof Business & Prof Reg License #CAM46706 05/2016 - 9/30/2018 CCPS Adult Community Education Spanish Spanish Speaking PRHS 09/2016 State of Florida Health Department Florida Administrative Code Chapter 64E-9 CPO Certified Swimming Pool Operator 05/2016 – 2019 State of Florida Notary Public EXP 7/24/2019