1. Personal Details
Name&Surname Vicky Stols
Contact Number 060 995 8483
Email vickystols3@gmail.com
Nationality South African
Languages Afrikaans and English
June 2013 to date Dr Michael McDonald
Orthopaedic surgeon Sandton Medic Clinic
 General reception duties
 Booking appointments
 Capturing files
 Receiving payments, Cashing up
 Switchboard and calls
 Arranging and typing of Theatre list
 Dictating Medical letters and theatre notes
 Entering all new patients onto Profdoc access system
 Opening files for new patients,Client liaison
 Pre authorizations
 Assisting Dr in practice
 Ordering surgical stock
January 2013 to April 2013 (4 MonthsTemp) Dr Francois van der Westhuizen
Orthopaedic surgeon Sunward park
 General reception duties
 Booking appointments
 Capturing files
 Receiving payments , Cashing up
 Switchboard and calls
 Allocating payments
 Arranging and typing of Theatre list
 Basic motivation letters
 Entering all new patients onto Vericlaim access system
 Opening files for new patients,Client liaison,
Contact Francois,Rena van der Westhuizen
Isabel Da Sousa 011 897 1715

2. June 2011 to November 2012 Morningside Mediclinic
ACU UAA
 Unit telephone attended and telephone etiquette principles are followed
 Messages taken comprehensively and calls are directed to relevant persons
 Stationery ordered weekly and usage monitored
 Patient meals adhere to therapeutic, dietary and cultural requirements
 Kitchen is informed of changes in meal specifications and quantities
 Patients opinion surveys are distributed, collected and processed as per procedure
 Repair and Maintenance procedures are adhered to
 Statistical information updated and submitted as required
 Filing systems are maintained electronically and manually
 Ad-hoc secretarial support is provided to unit staff
 Patient register (Admission book) is complete and corresponds with admission statistics
 Beds states are updated according to procedure
 Theatre slate is updated and beds are allocated as per procedure
 Patients are received and orientated on admission to the unit
 Patients needs are addressed according to set guidelines
 Patients health care-related appointments and treatments are arranged
 Transfers and transport are arranged
 Patients are escorted on admission and discharge
 Client expectations are met and quality client service principles maintained
 Behavior exhibits a culture of service
 Professional ethics and Mediclinic values are demonstrated in behavior
 Competence is demonstrated in all performance output areas
 Participation in Quality and Improvement projects are ensured
 Stand in for stock controller when she is on leave doing charging and ordering of stock, updating files
 Data capturing
Contact Anna Matela 079 505 0658 / 011 282 5183/4/5
November 2010 to May 2011 Slater Health and Fitness Group
Receptionist
 All administration duties
 Client liaison, Cashing up, Petty Cash, Switchboard
 Issuing and controlling promotional and Sales stock
 Entering all new members onto EPL6 access system
 Assist with debit orders and any other changes ofclient info
 Preparing timetables for Aerobics etc
 Performing body assessments on female clients
 Helping to cancel old contracts and disabling on system,Upgrades,Transfers etc
 Data capturing
Employment History Abroad ( London) June 2008 – 31st May 2010

3. Jun 2009 – Date 31 May 2010 Care UK Payroll Administrator
 Processing timesheets
 Dealing with Care Worker queries related to wages, holidays and updating the database with personal
details
 Liaising with Payroll and head Office with regard to Care Worker queries
 Collate date for invoicing on excel for head office
 General office duties including Rota printing, franking and posting and helping Coordinators
 Data capturing
Contact Clare Hudson+44 2087416396
Sep 2008 – May 2009 Nanny/Au Pair
Contact Jeanette Edwards +44 7515609629
Jul 2008 – Sep 2008 Private Caring (summer job)
Contact Janice Brooksbank +44 7773705172
Jul 2008 – Sep 2008 Lakeland Pharmacy (Part-time)
Front shop Assistant
 Client liaison, Pricing stock, Cashing up
Contact Pat +44 7796383688
Jun 2008 – Jul 2008 Wild Boar Hotel
Receptionist
 All administration duties
 Client liaison, Reservations, Banking, Switchboard, Petty Cash etc
Contact Geoff Carter +44 1539 445 225
Bay View Private Hospital, Mossel Bay, SA
Apr 2005 – Apr 2008 Administrator
 Liaising with suppliers, receipt of stock, price checking, stockreturns
 Data capturing,Processing invoices,stocktaking and updating records
 Tendering, Cashing up, Client services,
 Liaising with all departments and all General administration
Contact Michele Stassen +27 741011163

4. Jan 2005 – Mar 2005 Pre-admissions
 Calling patients to confirm details
 Creating/updating patient files prior to admission
 Arranging payments as required by Medical Aids
 Receipt of deposits
Oct 2004 – Dec 2004 Front of House Receptionist
 Data capturing,Created patient files, Patient billing, Client liaison, Switchboard, Petty Cash, Medical aid
queries etc
 General Administration
 Cover other departments receptions when required
Mar 2004 – Sep 2004 Secretary in ICU
 Assisting Head of Department
 Updating patient files
 Data capturing,Updating bed list, patient diets and ward movements
 Checking temperature of blood fridge and keep records of blood incoming and outgoing
 Liaison with Pathology, Radiology and all other departments
 Making appointments for doctors and patients
 All General secretarial duties
Mar 2003 – Aug 2003 Go Banking (Contract work)
Administrator
 Client services, Assisting customers in opening accounts,resolving queries and any problems that may
arise
 Sales and Marketing
 General Administration
 Switchboard
 Data Capturing
Education
2002 Three Rivers High School:
Afrikaans,English,Biology,Computer Science,
Hotel and Catering, Business Economics
2001 and 2002 Hotel and Catering Prefect