This document provides an installation and user guide for the Vimagino Solutions intelligent virtual agent system. It includes an overview of the system's key capabilities and components, such as intelligent agents that can understand questions and provide answers. It also describes the administration portal for setup, customization, managing knowledge bases and transcripts, and accessing reports. The guide explains how to integrate the virtual agent widget onto websites and how human agents can monitor conversations to assist with complex issues.

1. Installation and User Guide
Complete copyright lie with Vimagino Solutions Pvt. Ltd. 2010.

2. Our vision, how support of the system like
Overview of tomorrow would look
Interactions 7
details are
updated in
“Transcript” and
3 “reports”
Contact center automatically
If similar questions are
there in AnswerBay,
then answers are Intelligent agents
picked up and given
back to the user 2
Intelligent agents
understands the
meaning of the
questions
vHelp
web
4
Human agents can
watch all the chats
1 being handled by
Customer clicks on intelligent agents
Consumer “helpme“and chats
to get his problem
resolved
5
Human agents
Complex problems
not handled by vhelp
angels are escalated
to email id specified.
Email

3. Administration

4. login
Click here to login
for administration
Input your
credentials to login
into portal

5. Setup
Click on launch
wizard to setup quickly,
follow instructions

6. Overview
All the accounts
details including ability
to change passwords
Contains the
Helps you set up your exhaustive report-sets
own custom branding,
messaging and user
interface
Contains the Contains the
Contains the Q&A
integration code to be transcripts in easily
Knowledge base
pasted into the searchable format
websites

7. General
Change your company
logo, for optimum impact, keep
the size as 150*50 pixels

8. General
Update your
escalation email, where
unanswered questions
needs to be forwarded.

9. Integration
Paste this code where
you want the widget to
appear. This is the only
integration you actually
need.

10. AnswerBay
Click on Add
to AnswerBay
Category should be a
single word or joined with
(-)hyphen
Its easy to imbed the
links by using <a href =”url
link”> Click here</a>

11. Reports
All reports build in,
click on any link on the
side to see the reports
Options to export the
reports in CSV format on
weekly basis

12. Account
Account information
Change password

13. Thank You