- More consumers are interacting with businesses through websites rather than phones or email, so there is an urgent need to monetize the web channel. - Vhelp is a next generation live chat tool that can be embedded on websites and Facebook pages to allow visitors to chat with agents in real time and help convert more leads and sales. - Vhelp has advantages like allowing co-browsing, capturing feedback, creating a knowledge base, tracking conversations, and integrating with CRMs. - To use vhelp, businesses sign up for a free 30 day trial on vhelp.me and add a few lines of JavaScript to embed it on their site. They can then manage chats and leads through the v

2. Why 75% of your
vhelp ?
consumers are on
the web*
Website
vhelp drives
more sales from web
Facebook
by converting web
visitors
Google
*Forrester research 2010

3. More consumers are flocking to your web
channel, so there's an urgent need to
monetize it
Customer to business contact in 1999 Customer to business contact in 2010
Web!
8% Email!
Email!
22%
11%
Other!
Web!
6%
Other! 46%
8%
Phone!
75% Phone!
25%
68% of the customers now look to connect with businesses on the web* !
*Source : Forrester Research 2009, 2010

4. Consumers need engagement before conversion
India
50
43
37.5
25
21
16
12.5 14
0 Pre Order Shipping Ordering process Promotions
*Source: India data is from live deployment

5. For web, text based engagement is best
US Europe
50
47
44
37.5
36
33
25 26
23
21 21
12.5
0 More
I get faster comfortable with Clear understanding
I can multi task, responses on text chatting than of queries
which chatting phone
*Source: Market tools Research 2010

6. What is vhelp is the next generation
vhelp
live chat, that can be put on
your website or facebook
vhelp allows you to chat
with your visitor when they
are on your website in real
time. Helping you close
more leads and sales from
your web visitors.

7. !
Why
vhelp ? vhelp converts web traffic to sales
3
2 Convert
1 Chat
Click

8. Where "vhelp" appears on the bottom
will be
vhelp ?
right on your website or
facebook page

9. Where
will be On click it will pop open within the
vhelp ? page and allows visitors to chat

10. Where
will be When your not online, visitors
vhelp ? can leave message for you

11. Getting
vhelp on your Just 6 lines of javascript need
website to be pasted into your website
No software to download and
maintained

12. How to
manage You need to login portal.vhelp.me
vhelp ?
to chat with your visitors
Resources pane!
Interaction pane!
Visitor pane! Agents can see the
Agents can talk to
All visitors with their info about visitors,
multiple visitors in
source show up here search kbase!
one go
1 2 3

13. How to Interaction pane allows you to
chat with acquire visitors, co- browse and
vhelp ?
also tag a lead in real time
2c
2b
On click, it allows to With redirect you can
release the visitor from cobrowse with the
the pane.! customer.!
2a 2d
On click you can Tag lead allows you to post the
acquire the customers visitor info to the lead table,
you want to interact ! which can be pushed to CRM!

14. How to
chat with You get complete info on visitors
vhelp ?
Logout of the session. !
Previous 3b Change the chat name
interaction for the sales agent.!
history of visitor
3a Create quick short cuts
Click on search to
quickly search through to power your
the knowledge base! interactions. !
3c
Click on edit option to modify
lead information of the visitor!

15. vhelp Capture customer feedback right
advantage
?
after chat automatically

16. vhelp Capture customer feedback right
advantage
?
after chat automatically

17. vhelp Co browse with your visitor, help
advantage
?
them move around on your site
Maya : We have got a special deal running for
1N/2D for weekend gateway to GOA. Would
you like to check it out here at http://
www.snapdeal.com/goa_Deal .
Rahul : This sounds interesting, how can I buy
it ?
Maya : Let me help you sign up and buy this
deal here. To start with, please fill in your
details, so that we register you.
This is great, dont have a credit
card, can I still buy the deal ?

18. Create a knowledge base as you
vhelp
advantage go, reducing training need and
? creating consistent experience
You can start by putting
your FAQs into answer
bay through the add
button . You can edit and
remove answers by
selecting them and then
choosing edit or remove. !
!

19. vhelp Track all the conversations, mine
advantage
?
them for specific trends
Filters allow you select
transcripts by date ,
agents, or length or even
by sentiments.!

20. How to You need to login to
manage
vhelp ? dashboard.vhelp.me to manage it

21. vhelp Track all sales leads and export
advantage
?
them to your CRM

22. How to
10 built in reports to give you
manage complete insight into sales
vhelp ?
You can slice and dice into
reports by choosing multiple
tabs. !
If you don't get see any data
into reports don't worry. It
takes 24 hours to get initial
data points to generate.!
!

23. Value add of vhelp
Customer value Voice Live Chat Email/Ticketing Intelligent help
Interactivity High High Low High
Ease of deployment Low Medium High High
Customer satisfaction Low Medium Low High
Reliability of help Low Low Low High
Ease of usage for
Medium Medium Medium High
customers
Cost to company High High High Low
Wait times High High High Low
Ease of Deployment
Get Satisfaction
Vimagino
Total!
! Cost
Zendesk
Genesys Virtuoz
egain Conversive
Right Now Liveperson
Availability

24. Customer
Pearson sees 2x leads and higher
case study customer satisfaction
Customer Details
1. Largest educational company,
Pearson's india website
(www.edurite.com) . Leader in
educational e commerce space
in india. !
2. Close to 50-60k unique
visitors everyday !
3. 50% shoppers come in the
time frame of 9am -2 pm!

25. Customer Pearson sees 2x leads and higher
case study customer satisfaction
Impact details
1. More than 950+ additional
confirmed leads generated with just
5% of the traffic. !
2. More than 75% of interactions are
happy interactions.!
3. Reduced the cost of acquisition by
35%.

26. Less than 60
sec sign up
Sign up for 30 day free trial with
no credit card required, at!
Www.vhelp.me
Set up in 5
minutes or less