2. Settings for chat widget
Enter your company
details, which will appear
on chat bar and contact
email to which messages
will be sent
3. Settings for chat widget
You can select manual
agent or auto agent. We
suggest that you start
with manual agent and
slowly add to your
knowledge base, after
that auto agent becomes
more smarter and can
truly help your visitors
when you are not around.
4. Settings for chat widget
Do you want to ask visitor
to enter their names ? If
yes, then toggle to true. If
you see too many visitors
put off by you asking
them to fill up too much
information, you might
have to revise it.
5. Settings for chat widget
This allows you to
engage proactively with
your customers. So
visitors will get an
welcome message when
they land up on your
website.
6. Settings for chat widget
This allows customers to
leave messages behind,
when there is no one
logged into chatportal
and there is auto agent
enabled.
7. Settings for chat widget
You can rename the auto
agent.
The default is Maya,
meaning the mystical
one, that's all pervasive,
in Indian philosophy.
8. Settings for chat widget
You can selectively show
the chat bar to a
percentage of visitors,
allows you to do a simple
A/B testing of how
effectively vhelp is
working.
9. Settings for chat widget
If you are trying to test
how good is your lead
into sales conversion is ,
just put in the payment /
thank you page URL and
you can easily tracks
visitors that are getting
converted.
10. Settings for chat widget
You can selectively show
it to visitors which on
certain page by entering
the URL here, like you
only want to help on
payment page , so you
can paste our payment
URL here.
11. Settings for chat widget
You can selectively
target to only customers
in certain geos. Like if
you ship only in us, then
you want to focus on
visitors which are coming
from there.
