Dr. A. Kevin Francis, CEO of CenterBeam, presented on values-based leadership and the company's strategic imperatives on April 7, 2011. CenterBeam's core values of customer first, integrity, passion, ownership, speed, teamwork, and fun are the foundation for building long-lasting customer relationships and organizational success. The presentation outlined CenterBeam's strategic goals around go-to-market strategies, operational excellence, and internal strategic alignment to accelerate operations to the speed of business.

1. Accelerating IT to the
Speed of Business
Values Based Leadership
Dr. A. Kevin Francis LL.D
CEO
April 7, 2011

2. The Context

3. CenterBeam Values
CenterBeam Customer Care
Operations, Saint John NB

4. 4
Customer First
Market Driven
Service
Price/
Value
Flexibility/
Scalability
Completeness
Of Service
Consistent
Delivery
Relationship, Implementation
& Service Experience
CenterBeam Customer
Experience
Target Market
Brand
AwarenessCustomer
First
Net Income Growth
Revenue Growth Productivity
Financial
Imperatives
CenterBeam
Values
Customer
First
Integrity Passion Ownership Speed Team Fun
Strategic
Imperatives
Go-To-Market Operational Excellence
Strategy Map
Internal Strategic
Awareness
Goal
Alignment
Employee
Competencies
C.O.M.I.T. The Value of Exceleration™
Process Driven Kaizen

5. Contact:
Kevin Francis
kfrancis@centerbeam.com
"We are enthusiastic about living the values
every day because we believe they are the
foundation for building long-lasting
relationships and a successful
organization.“
Questions?
Thank You

6. Contact:
Kevin Francis
kfrancis@centerbeam.com
"We are enthusiastic about living the values
every day because we believe they are the
foundation for building long-lasting
relationships and a successful
organization.“
Questions?
Thank You