This document discusses the journey to improving user experience (UX) with SAP systems. It notes that the journey has no clear destination and there are many paths, and the journey is never complete. It recommends starting with some easy initial improvements like wrapping the SAP GUI in the NetWeaver Business Client and then experimenting with technologies like screen personas, side panels, and Fiori apps on mobile/browser. The document advises planning improvements incrementally but not too far in advance, making strategic choices about mobile technologies based on factors like audience and backend systems, and pursuing a hybrid web frontend strategy to combine the best of native and web apps.

1. An upgrade to usability

2.  Keynote
 Mobility: cMobile
 Microsoft meets SAP
 Feeding information: Business Client
 Simple & Sexy: Screen Personas
 Straightforward and mobile-proof: SAP
Fiori
 The journey of UX
2
Tom Van Doorslaer
SAP Mentor

3. The journey of UX
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4. The road is not straight
 UX is a journey, but there’s no clear destination
 There are many different paths
 The journey is never done
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5. The road is bumpy
 No matter which strategic decision you make
 You’ll hit bumps
 Unsatisfied users
 Difficulty supporting new tech
 Dead ends
 Guidance
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6.  Desktop based UX
 Moving beyond the SAP Gui
 Simplify screens
 Extend the reach of information

7. Plan ahead, but not too far
 Start with something easy
 Like wrapping your SAPGUI in the
NWBC
 Then start playing with roles
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NWBC
Classic Gui

8. Plan ahead, but not too far
 Introduce Screen personas
 Simplify some screens
 Create customized “portal pages”
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NWBC
Classic Gui
Screen
Personas

9. Plan ahead, but not too far
 Play around with sidepanels
 Standard role:
SAP_BSSP_SIDEPANEL_ALL
 Sidepanels also play together with
Personas
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NWBC
Classic Gui
Screen Personas
Side
panels

10. Experiment
 Introduce Fiori
 Pilot groups
 Gives IT the chance to get used to it
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Mobile/Browser
Fiori Launchpad
Fiori
App
Fiori
App

11. Target: S4Hana
 Fully Fiori enabled
 GUI transactions still available
 NWBC still available
 Convergence of Fiori Launchpad
and NWBC
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Mobile/Browser
Fiori Launchpad
Fiori
App
Fiori
App

12.  Mobility
 It’s all about making the right choice
 You want 1 platform for mobile
solutions
 You don’t want to maintain multiple
app versions

13. Making the right choice
 There is an abundance of mobile solutions
 Each with specific characteristics
 You can’t use all of them
 How do you choose?
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14. Making the right choice
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SAP Mobile
Platform
Fiori CMobile Bizztalk
Kony Neptune 3I Movilizer
...

15. Making the right choice
 Most important parameters:
 Audience
 Offline or online
 Backend diversity
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16. Making the right choice
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Target Audience
SMP
B2C
SMP
Both
Backend diversity
Connection
Only SAP
Connection
Diverse
cMobile Fiori
SMP / Custom
on gateway
SMP
Offline* Online* Online* Offline*
B2B

17. Frontend strategy
 Multiple device types
 You don’t want to write a version for each device type
 Multiple screen sizes
 You don’t want to write a version for each screen size
 Native is best
 Yes, but Web-apps are getting better, and so are browsers
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18. Frontend strategy
 Combine the best of both worlds
 Native access to sensors
 Native access to offline databases and files
 Platform independence of web-apps
 Central version management of web-apps
 Available skills for web-development
 Hybrid web
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19.  Summary:
 The journey to UX can be made at
your own pace
 Pick your favourite quick wins
 Driven by business
 Supported by IT
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