The document discusses user experience (UX) design for social good, emphasizing its application in various sectors such as education, government, housing, and healthcare. It highlights the importance of participatory design, which involves stakeholders in the development process to ensure solutions meet user needs. The piece also underscores prototyping as a means to test assumptions and enhance user experiences.

1. USER EXPERIENCE DESIGN
FOR SOCIAL GOOD
by Andre Plaut
@andreplaut
andreplaut@gmail.com

2. HI, MY NAME IS ANDRE PLAUT
For the last 6 years, I’ve been designing learning
experiences for:

User Experience Design for Social Good
@andreplaut

3. UX + EDUCATION
User Experience Design for Social Good
@andreplaut

4. UX =
The art / science of
understanding and empathizing
with users in order to solve their
problems with as little fuss and
as much joy as possible.
User Experience Design for Social Good
@andreplaut

5. UX + EDUCATION
User Experience Design for Social Good
@andreplaut

6. UX + GOVERNMENT
User Experience Design for Social Good
@andreplaut

7. UX + HOUSING
User Experience Design for Social Good
@andreplaut

8. UX + HEALTH CARE
User Experience Design for Social Good
@andreplaut

9. UX + ECONOMY
User Experience Design for Social Good
@andreplaut

10. USER EXPERIENCE
DESIGN, WHEN
APPLIED TO VITAL
SERVICES AND SOCIAL
CAUSES, CAN
CHANGE THE WORLD.
User Experience Design for Social Good
@andreplaut

11. UX IS
INCREDIBLY
BROAD
User Experience Design for Social Good
@andreplaut

12. VISUAL DESIGN BRANDING INTERVIEWING
SITEMAPS NAVIGATION
PROTOTYPING
USABILITY TESTING BRAINSTORMING SEARCH
MENTAL MODELS USER FLOWS PERSONAS
MOBILE USER INTERFACES SERVICE DESIGN
PARTICIPATORY DESIGN INTERACTION DESIGN
INFORMATION ARCHITECTURE WIREFRAMES
CONTEXTUAL INQUIRY COMPETITIVE ANALYSIS
CARDSORTING USER RESEARCH SKETCHING
User Experience Design for Social Good
@andreplaut

13. VISUAL DESIGN BRANDING INTERVIEWING
SITEMAPS NAVIGATION
PROTOTYPING
USABILITY TESTING BRAINSTORMING SEARCH
MENTAL MODELS USER FLOWS PERSONAS
MOBILE USER INTERFACES SERVICE DESIGN
PARTICIPATORY DESIGN INTERACTION DESIGN
INFORMATION ARCHITECTURE WIREFRAMES
CONTEXTUAL INQUIRY COMPETITIVE ANALYSIS
CARDSORTING USER RESEARCH SKETCHING
User Experience Design for Social Good
@andreplaut

14. REVI
SE
TE
EA
CR
TE
IDA
AL
V
User Experience Design for Social Good
@andreplaut

15. PARTICIPATORY
DESIGN
A user-centered design
approach that seeks to
involve all stakeholders in
the development and
discovery process in order
to better create a product
that meets their needs.
User Experience Design for Social Good
@andreplaut

16. PARTICIPATORY
DESIGN
“You’ll like this film
because you’re in it.”
- Michel Gondry, film director
User Experience Design for Social Good
@andreplaut

17. PARTICIPATORY
DESIGN +
EDUCATION
General Assembly’s UXDi
User Experience Design for Social Good
@andreplaut

18. PARTICIPATORY
DESIGN +
AFFORDABLE
HOUSING
ELEMENTAL Santiago, Chile
Housing Project
User Experience Design for Social Good
@andreplaut

19. WHAT IF PEOPLE COULD
PARTICIPATE IN
DESIGNING THE WAY
THEY PAID TAXES
User Experience Design for Social Good
@andreplaut

20. WHAT IF PEOPLE COULD
PARTICIPATE IN
DESIGNING THE WAY
THEY VOTED IN ELECTIONS
User Experience Design for Social Good
@andreplaut

21. WHAT IF PEOPLE COULD
PARTICIPATE IN
DESIGNING THE WAY
THEY GOT MEDICAL CARE
User Experience Design for Social Good
@andreplaut

22. REVI
SE
TE
EA
CR
TE
IDA
AL
V
User Experience Design for Social Good
@andreplaut

23. PROTOTYPING
To create an early sample,
model, or representative
outcome in order to test a
concept and learn from the
results. Greek for primitive
form.
User Experience Design for Social Good
@andreplaut

24. GOOGLE GLASS
Early prototype
User Experience Design for Social Good
@andreplaut

25. PROTOTYPES
CAN BE MADE OF
EXPERIENCES
PEN & PAPER
RAW MATERIALS
User Experience Design for Social Good
@andreplaut

26. PROTOTYPES
CAN BE MADE OF
EXPERIENCES
PEN & PAPER
RAW MATERIALS
User Experience Design for Social Good
@andreplaut

27. PROTOTYPES
CAN BE MADE OF
EXPERIENCES
PEN & PAPER
RAW MATERIALS
User Experience Design for Social Good
@andreplaut

28. WHAT QUESTIONS DO YOU
WANT ANSWERED?
Does my
product or
service actually
meet my user’s
needs?
Are my users
actually able to
use my
product or
service?
Do any of my
users actually
want to use my
product or
service?
UTILITY
USABILITY
DESIRABILITY
User Experience Design for Social Good
@andreplaut

29. PROTOTYPING IS ALL
ABOUT TESTING YOUR
ASSUMPTIONS WITH
REAL USERS.
User Experience Design for Social Good
@andreplaut

30. REVI
SE
TE
EA
CR
TE
IDA
AL
V
User Experience Design for Social Good
@andreplaut

31. HOW COULD YOU
APPLY THESE METHODS
TO CREATE A BETTER
USER EXPERIENCE?
User Experience Design for Social Good
@andreplaut

32. HOW COULD YOU
APPLY THESE METHODS
TO CREATE A BETTER
HUMAN EXPERIENCE?
User Experience Design for Social Good
@andreplaut

33. THANK YOU.
KEEP THE CONVERSATION GOING
@andreplaut
andreplaut@gmail.com
User Experience Design for Social Good
@andreplaut

34. CREDITS
WHAT IS UX?
http://www.jianart.com/what-is-ux-design/
ELEMENTAL SANTIAGO HOUSING PROJECT
http://archrecord.construction.com/features/humanitariandesign/Latin-America/images/Lo-Barnechea-Main.jpg
“I USED GOOGLE GLASS: THE FUTURE, BUT WITH MONTHLY UPDATES” BY THE VERGE
http://www.theverge.com/2013/2/22/4013406/i-used-google-glass-its-the-future-with-monthly-updates
GAMESTORMING: BODYSTORMING
http://www.gogamestorm.com/?p=344
PROTOTYPING: ZURB UNIVERSITY
http://zurb.com/word/prototyping
User Experience Design for Social Good
@andreplaut