This document discusses Living Labs as an ecosystem centered around users for open innovation. [1] Living Labs operate at a regional level and involve communities, private sector, public sector, and local authorities in a "quadruple helix" model. [2] They use methods like scenarios, personas, and workshops to apply user-centered design and involve end-users in developing innovative products and services. [3] Living Labs can support codesign, testing of prototypes, and development of e-services through collaboration between different stakeholders.

1. Living Labs
As a way to motivate codesign with communities
Dr. Mariana Salgado
Head of the MBA in User Centered Design
Laurea University of Applied Sciences
Fellow resercher @LINKS

2. Twitter: Salgado
Skype: mariana.salgado
Slideshare: http://www.slideshare.net/marianasalgado
Scribd: http://www.scribd.com/salgadomariana
http://laurea.academia.edu/MarianaSalgado/
http://www.researchgate.net/profile/Mariana_Salgado
http://pinatasdigitales.wordpress.com/
IXDA Buenos Aires- ICOM -Open Design- Learning Network for Sustainability-
File exhibit- Museum3.0- museologia porto- Hyväsiskot- 3 nubes- P2P foundation-
Sustainable Design Network- Vihreat- Global Museums – Alternative Design Capital

3. What is a Living Lab?

4. Pictre by Unity.in Flickr
It is an ecosystem centered in users for open innovation

5. Picture by Eccentric Jeff in Flickr
Including
communities
/ users,
private sector,
public sector,
and local authorities.

6. Picture by anikaviro in Flickr
Cuadruple Helix: authorities, companies,
universities and users.

7. In general
it operates regionally
(neighborhood,
city, region)
Picture by forteller.ipernity.com

8. Picture by Janem in Flickr
It is only by working together with users that it is possible to get
innovative products and services. End -users bring tacit knowledge

9. Picture by kowitz in Flickr
Impementing
User Centered Design
methods
(scenarios, personas,
workshops, collages,
games, drama, etc).

10. Picture by Pajaroenmano
Interaction designers are familiar with the methods, with
experimentation and with iterations during the design process

11. Picture by Pajaroenmano in Flickr
UCD and interaction design have been long
interweaved research fields.

12. Picture by familymwr
We trust
users' tacit knowledge

13. Why Living Labs?

14. design that serves a community and individual
members of the community

15. He
lsi
nk
iL
ivi
ng
La
b
As a way to support grass-roots movements

16. Setting a long term collaboration with them

17. Life project (a different way to grow old)
Loppukiri talo
Potential of engaged, committed, interested and creative
groups of users and communities
17

18. Pictures by Andrea Botero-ARKI Research Group
Identification of relevant practices
(digital media, tools, services)

19. Pictures by Andrea Botero-ARKI Research Group
Support for developing a shared design language

20. Building blocks for scenarios & prototypes

21. Pictures by Andrea Botero-ARKI Research Group
Platforms & toolkits

22. Users as informants and developers that can also develop R & D
projects. The degree of commitment and participation is defined by
the user itself.
.

23. Picturire by CEA in Flickr
Living Labs provide an arena
for supporting different ways of
codesign
with clients, consumers, and citizens.

24. They could fill a gap if there is not enough local, regional, or
national capacity for making citizens participate in the development
of public and
private
services and
products.
Picture by anikaviro

25. Picture by dalbera
They can be seen as intermediate organizations to support the
involvement of users in R&D projects.
They challenge the obstacles of previous models
based on the development of technology.

26. (Ståhlbröst 2008, p.35)
LL have also been seen as research concepts.

27. COMPANIES
RESEARCHERS
AUTHORITIES
USERS
Users + universtities + public authorities + private sector

28. Picture by shoehorn99 in Flickr
Codesign and
cocreation
across disciplines

29. What do Living Labs support?

30. La
ur
ea
Liv
ing
La
b
Pictures from Caring TV project- Laurea University of Applied Sciences
Provide methods and environment for testing

31. Support and plan e-services together with end-users

32. Map users' needs
Picture by Mike Eng

33. Picture by geekphysical
Test prototypes
Evaluate concepts and scenarios,
Develop products & services

34. Generate links for making
quick & dirty testing.
Organize discussion
on-line with
the users' groups.
Prototype.
Picture by Pedro Arellano.

35. Picture by peruisay
In most of these cases this happens in real spaces,
NO in virtual spaces
They are NOT laboratory tests but evaluating in real situations.

36. LL empower non-designers to applied UCD methods and
disseminate the practice to listen to people.

37. Picture by jakuza
help to built a common design vocabulary within
people from others disciplines.
(designers, developers, researchers, etc)

38. Why Living Labs in Finland?

39. Long tradition in User Centered Design
-from a bean to a feijoada
Picture in Flickr by Gov/BA

40. Strong participation from
Universities of Applied Sciences
-from an egg to a tortilla
Picture in Flickr by jlastras

41. User driven innovation policy
-from rice to ...
Picture in Flickr by Mr. Kris

42. Public Funding
-from corn to popcorn
Picture in Flickr by Ayelie

43. TEKES
Finnish Funding Aency for technology and innovation
SITRA
Finnish Innovation Fund
FINPRO-
Organization that helps Finnish companies to internationalize
Cities
as services providers and funding bodies
Universities
Research centers

44. Why Living Labs in Argentina?

45. Urban lab
Metropolitan Center of Design +
Research group
+ starts ups
(COFECYT-DETEM: Consejo Federal de Ciencia y Tecnología- Projectos de desarrollo tecnológico municipal)

46. Can it be something else?

47. Yes!
Picture by sean dreilinger

48. l
ita
ap
C
n
ig
es
D
d
or
W
ki
n
si
el
H
Find partners after being in dialogue with citizens
(OURCity, designing inclusion- Meri Rastila)

49. Picture from SEMO, Somali men group
Establish partnership with active communities
(let people find you and look for the proactive communities)

50. Be aware of our contribution
both as professionals and as persons

51. Adapt our vocabulary to open the dialogue

52. Picture by cloneofsnake
Invest our time and effort in interaction
and iterations with people for
building partnership

53. Motivate users to participate in development projects
(increase the design capabilities of the stakeholders themselves)

54. Enlarge collaboration networks
(World design capital + Alternative Design Capital)

55. Adapt flexible solutions
(to the dreams of people)

56. Give sustainability to projects that
get their energy out of the newness
(be part of the solidarity economy)

57. Pictures in Flickr by StefanKaz
Support community and personal practices
(instead of talking about services or products)

58. Knit Knot Tree by the Jafagirls in Ohio, Foto: Shrewdcat
Enable grassroots projects that propose
cooperation and collaboration

59. Innovation will only come as a dialogue
within people, objects and emotions.

60. that needs to be stimulated
(Provide open ended components, platforms, toolkits)

61. Kiitos!
Gracias!
THANKS!
Please, do not use the pictures in this presentation without acknowledging the sources
mariana.salgado@iki.fi

62. Bibliography
Arnkil, R.; Järvensivu, A.; Koski P.& Piirainen, T. (2010). Exploring Quadruple Helix Outlining user-oriented
innovation models. Working papers. Work Research Center. University of Tampere
Björgvinsson,E.; Ehn, P.; and Hillgren, P.A (2010). Participatory design and "democratizing innovation"
PDC '10 Proceedings of the 11th Biennial Participatory Design Conference
Eriksson, M., Niitamo, V., Kulkki, S. & Hribernik, K. A. (2006). Living Labs as a Multi-Contextual R&D
Methodology. In K. Thoben, K. S. Pawar, M. Taisch & S. Terzi (Hrsg.), 12th International Conference on
Concurrent Enterprising, Milan, Italy: Nottingham University Business School
Muller, L. and Edmonds, E. (2006). Living Laboratories. Making and Curating Interactive Art.
Electronic Art and Animation Catalog. Sydney, Australia.
Niitamo V.P and Leminen, S. (2011). Living Labin historia. In Innovoi(tko) yhdessä asiakkaittesi kanssa-
näkemyksiä Living Lab- toimintaan. Edited by Anna-Greta Nyström and Seppo Leminen.
Painosalama OY, Turku. Finland.
Santoro, R. & Conte, M. (2009)
Living Labs in Open Innovation Functional Regions.White paper.
Retrieved from http://www.ami-communities.eu/wiki/AMI%40Work_on- line_Communities on 10 March 2010.
Ståhlbröst, A. (2008) Forming Future IT – The Living Lab Way of User Involvement. Doctoral Thesis.
Luleå University of Technology

63. Arabianranta (2011) http://www.arabianranta.fi/
Ballad (2011). http://ballad-livinglabs.eu
BarLaurea (2011). http://laureasid.com/en/labs/barlaurea
Enoll (2011) http://www.openlivinglabs.eu/
Forum Virium (2011) http://www.forumvirium.fi//
Helsinki Living Lab (2011) http://www.helsinkilivinglab.fi
Laurea University of Applied Sciences (2011) http://laurea.fi//
Neloskierre (2011) http://www.neloskierre.fi/