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Utilisation measures the percentage of available hours that a resource spends on assigned work. It indicates how effectively time is being managed to maximize billable hours. Efficiency compares actual output like billable hours to expected output based on hours worked to measure individual performance and return.
While both metrics are concerned with how time is used to contribute to the organization, utilisation focuses on managerial effectiveness in allocating time, while efficiency measures individual performance and productivity levels. The document advocates managing time well to high utilisation targets while maintaining efficient output.
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The disseration can be downloaded from https://shop.aalto.fi/media/attachments/748b6/Poldoja_verkkoversio.pdf
The Structure and Components for the Open Education EcosystemHans Põldoja
Lectio Praecursoria in the doctoral defense, 23 September 2016. Aalto University School of Arts, Design and Architecture. Helsinki, Finland.
The disseration can be downloaded from https://shop.aalto.fi/media/attachments/748b6/Poldoja_verkkoversio.pdf
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(1) AI Genie Review: https://sumonreview.com/ai-genie-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
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Zoom is a comprehensive platform designed to connect individuals and teams efficiently. With its user-friendly interface and powerful features, Zoom has become a go-to solution for virtual communication and collaboration. It offers a range of tools, including virtual meetings, team chat, VoIP phone systems, online whiteboards, and AI companions, to streamline workflows and enhance productivity.
15. UNIVERSITY (MEL) – ALMOST CRACKED IT
Time (utilisation)
Planning time for preparation
Planning time for each
question
Planning time for brain breaks
Planning time for design at
each question
The questions (efficiency)
Addressing each question
Thinking out the solution prior
to writing
Using the full time available to
review work
18. The last bit of the puzzle
Understand what the client wants
Plan time and delivery around what the client wants
Deliver what the client wants – not what you want
Effectiveness
UNIVERSITY - SYDNEY – CRACKED IT
25. “The number of hours of work assigned
to a resource as a percentage of their
availability”
Kpilibrary.com
26. 𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔 𝐔𝐔 =
𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁 𝐁𝐁𝐁𝐁𝐁𝐁 𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇
𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀 𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇
x 100
Available Hours =
(hours per day x number of days x 52) – (annual leave public holidays + non working benefits)
28. 𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔𝐔 𝐔𝐔 𝐊𝐊𝐊𝐊𝐊𝐊 =
𝐒𝐒𝐒𝐒𝐚𝐚𝐚𝐚 𝐝𝐝𝐚𝐚𝐚𝐚𝐚𝐚 𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡 𝐩𝐩𝐩𝐩𝐩𝐩 𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑
𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀 𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇
x 100
Standard hours per role =
available hrs – (admin time + meetings/planning + HR time + hygiene time + brain break time)
29. “ A Passionate 90% is more productive
than a panicked 110%”
(R. Kreigall & D Brandt,
Sacred Cows make the best burgers, 1996, p 37)
30. BILLABLE PROJECT TIME
Should be 60% (utilisation)
BUSINESS DEVELOPMENT TIME
Should be 40% (unbillable)
10% over utilised
CASE STUDY – UTILISATION
32. EFFICIENCY IS A MEASURE OF THE ACTUAL
OUTPUT OF AN EMPLOYEE AS COMPARED TO
THE STANDARD OUTPUT:
𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞 =
𝐚𝐚𝐚𝐚𝐚𝐚𝐚𝐚𝐚𝐚𝐚𝐚 𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎
𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒 𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎𝐎
Actual output = billable hours spent on a job.
33. There is very little that is “standard” in a design practice
Recast the formula:
We know the numerator – that is actual hours
We know the hours that we work
So we can use the hours we have available to set a measurement
Set efficiency to be:
𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄𝐄 =
𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁 𝐁𝐁𝐁𝐁𝐁𝐁 𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡 𝐩𝐩𝐩𝐩𝐩𝐩 𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩
𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇𝐇 𝐩𝐩𝐩𝐩𝐩𝐩 𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩 (𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞 𝐥𝐥𝐥𝐥𝐥𝐥𝐥𝐥𝐥𝐥)
WHAT IS A STANDARD?
34. Not quite:
Project efficiency - 𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞 =
𝐍𝐍𝐍𝐍𝐍𝐍 𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫
𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁 𝐁𝐁 𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫
Rate efficiency - 𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞 =
𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑𝐑 𝐩𝐩𝐩𝐩𝐩𝐩 𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞𝐞
(𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁𝐁 𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡𝐡 ∗ 𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩𝐩 𝐫𝐫𝐫𝐫𝐫𝐫𝐫𝐫)
IS IT THAT SIMPLE?
39. ARE THEY TWO PEAS OF
THE SAME POD
Both are concerned with measuring how the time available is
being used to contribute to the organisation’s performance
Editor's Notes
Jonnie attended his first school – Lusaka Infant Boys school
Became great mates with a boy called Michael Lynch
Teachers thought we had ability
We spent more time being a nuisance than paying any form of attention
Solution – pack ‘em off to boarding school
(if you are curious – apart from me standing in front of you – for my mate Michael – See “The Campaign Brief”
Eagle School based upon Eton style of primary schooling
Atop a hill 20km by road form the nearest township – Mutare – then called Umtali
End of term one was another shock to the system
The first night in my life I had spent not in the company of one of my parents – 7.4 years old – scared witless
Massive surprise – these things called exams
3 hours long – which masochist dreamt this up – 3 hours sitting there writing.
Made a complete hash of my first exams
Finished early, half answered the questions had no idea
3 hour ordeal at the end of every term – who dreamt that up!
1st attempt at end of first term – launched to the task at hand
Completely at sea
Lots of time staring at the ceiling questioning my fate
Finished a few of the questions
Left lots of marks on the table
After a few years this was beginning to gell
By now I had figured out that I should take the full three hours
I should divide my time up and make sure I did a bit of each question, even if I did not finish them all
Xmas Holidays Africa – UK – New Zealand to start high school
Through High school started to hone the skills:
Started to get more organised, put 20 minutes aside to understand the paper
Realised that needed brain time – allowed tome to drift between questions
Allocated time to each question
But:
Still launched into each answer like a bull at a gate
Studying Law
4 hour exams – now that was a shock to the system
By this time I had utilisation cracked, now started to learn how to make sure I ,et all the set criteria and became efficient at using the time.
Good time utilisation a and good model for exams – still getting B’s and B+ results
Industrial relations Law
Timing / Utilisation is now spot on
Efficiency is pretty good
Lecturer was a card carrying Trotskyite
Having flirted with the radical theorem whilst doing law
and having the theorem blown to pieces whilst attending a commune
Wrote my papers from the Radical theorem
I had been getting B’s and B+ results
Adding meeting client need into the mix delivered and A
Time is a little crucible that must be treasured and managed
Planning is the key to ensuring the time available is utilised to its maximum possible – the macro plan
Work must be performed efficiently – in an exam any waffle i.e. in efficient, again this point s to a micro plan for each question
Work must ne effective – that is answer the question – in other words give the customer what the customer asks for.
Answering the question is not the ultimate goal
Utilisation is pretty straight forward
it’s a measurement of hours applied to billable work compared to the hours available for billable work
available hours are fairly straight forward – the number of hours available for work. That is Hours less leave
Here we have the issue of determining what is standard hours
Essentially it is the number of hours we would expect to be applied to billable work in any given day
We must be realistic about setting this. 100% is not an option.
Lots of little things come into play
All in meetings – reduces time available
Loo breaks
Brain breaks
Filling in timesheets (if we want to measure this stuff we must enter the timesheets – as important a part of running the business as is posting the invoice.
An example of utilisation iN reverse.
This client sees Business Development activities to be as important as project activity – They know that they need a pipeline of X dollars at any given time to win Y dollars of work.
To help manage this they set a lower utilisation for the BDM staff, of 60% and review the utilisation monthly.
Given that the utilization is based upon billable hours, if the utilisation is above 60% and it often trends higher than 70% then this is a risk to the business as there is not enough time being invested in sales activities.
Efficiency is the comparison of the work done against the expected work done.
Relatively easy if we are making a widget. Through empirical testing or reviewing historical output, we can measure hour long it takes to make a unit and compare against actual output.
That is we know it takes 15 minutes to create a car wiper blade mechanism, we work 7.25 hours per day – our standard production is then 29 per day
If we make 26 in a day, our efficiency is 26/29 = 89.7%
But in a design environment – how do we determine the standard
How do you define a standard for a site visit? I have no idea – it’s a forlorn task as there countless variables.
How do you define a standard for conceptual design? A Myriad of factors come into play such as the client, the location, the vision, the constraints etc.
Analogy – I want to put a 10 story building on the top of that rock vs I want to put a 60 story building in that stretch of desert.
At the simplest we can only measure of that which we know.
We know the numerator – actual hours
We know the hours worked per day – less any leave time as being the hours that are available to be billable
Hence Utilisation became the measurement of how well we are managing the time available to be used as billable
And Efficiency becomes the measurement of how well the time is being deployed
There are many ways of skinning the cat efficiently
If we use budgets we can look at the revenue achieved against the budgeted revenue. This is two sided – also can be an indicator as to our budget effectiveness
Rates – we can measure the actual revenue against the expected revenue for an employee. An alternate here is to measure against the staff members Actual target rate (that is the overhead cost uplifted by the desired margin.)
Efficiency – after slide: 37
Client has 3 offices and where not sure of quite where the bleeding was coming from – had a good idea where the problem was but wanted to know for sure.
In their situation they had staff working on projects across the whole organisation which blurred investigation into the project. We ran a variation of efficiency formula, sorted by staff office and the project office – very quickly the problem came to light.
One office, a newer office was consistently pricing their bids low to win business which was then putting pressure on the whole organisation. We could see that any staff form any office working on a project won by Melbourne was losing money big time.
The issue was that the Loss leader option was being used as a Strategic tool and not as a tactical tool. By that I mean the Loss Leader option should only ever be used as a sweetener to get a job over the line – for example come in lower of Feasibility Study, and claw the revenue back elsewhere – don’t submit each project as a loss leader.
Hence Utilisation became the measurement of how well we are managing the time available to be used as billable
It’s a management tool
Staff often can not directly control their utilisation hence it is a measurement of management effectiveness (di I say 100% utilisation is not an option)
And Efficiency becomes the measurement of how well the time is being deployed - a performance measurement \
- Two staff, same pay scale, same job, same types of projects, earn he same revenue, one takes on average 8 hours and the other 9 hours per task
In many ways yes
One is measuring the management of the time available
One is measuring the return from the use of the time available
Both are concerned with:
The actual work being done
The hours available
How the hours available are being used