Importance of collaboration

1. Collaboration &
Speech Acts

2. Lesson Objectives
 To describe the process of group
communication
 To analyse group dynamics
 To explore group decision making
 To describe various speech acts

3. What is Teamwork & Team Building
Teamwork
 Concept of people working together as a team
Team player
 A team player is someone who is able to get along
with their
colleagues and work together in a cohesive group
Team Building
 Process of establishing and developing a greater
sense of collaboration and trust between members

4. What is Group Communication?
 Individuals who can communicate in groups
productively are highly valued.
 To improve communication, we need to
understand the group’s function.
 This is also know as Group Dynamics.

5. Teamwork
“Create A Story”

6. What Happens in Group Interaction
• Oral Expression
• Oral Response
• Active Listening

7. What Happens in Group Interaction
• Composed of minimum 3 persons (5-9 ideal)
Successful decision making and communication
is effective when:
• All teams contribute
• Members express and share ideas
• No member dominates the discussion
• Group members have good understanding of
group communication

8. 3-member group with 6
communication channels

9. Five types of Communication
• Circle
• Chain
• Wheel
• Y
• All Star

10. Circle Network (Non Centralised)
AZIM Jin Lang

11. Chain Network (Centralised)

12. Wheel Network (Centralised)

13. The Y Network (Centralised)
You
Tia
Jin
Lang
Adi
Azim

14. The All-Star Network
(Non-Centralised)
In the All-Star network, all of the group members
would communicate with each other.

15. Centralised vs Non Centralised
Network
Centralised
• Concerned with speed and information accuracy
• Message is simple & accurate
• Needs one person to coordinate (leader
/chairman /supervisor)
Non Centralised
• Need to produce quality thoughts and solutions
• Takes long time to conclude.

16. Factors Affecting Group
Dynamics
Members’ resources:
knowledge, skills, abilities, work ethics
Group Structure:
- size (smaller more effective)
- roles (aware of respective roles)

17. Smith’s Group Roles
No. Member Description
1 The model
Makes every effort to help the group reach its goals.
He/she sees to it that everyone gets appropriate credit
or respect. Usually does not let personal goals come in
the way of achieving group goals.
2
The eager
beaver
Interested in getting things started and achieving results
as quickly as possible. Often sees every situation as an
emergency situation and that time is running out.
3 The talker
Always has a great deal to say and talks a lot in the
meeting, although some ideas are irrelevant. May
dominate the meeting and does not know when to stop
talking.

18. Smith’s Group Roles
No. Member Description
4 The brilliant one
Seems to know a lot about the subject. Wants to show this
knowledge to other members of the team. Often gets
frustrated that others are not as clever.
5
The emotional
one
Reacts too strongly to any suggestions and arguments. Has
extreme reactions to ideas and events. Generally, thinks that
the ideas are either “absolute rubbish” or “absolutely
wonderful”.
6 The bored one
Challenges all the members to say something new and
different. Wants the team to search for new ideas and new
challenges.

19. Smith’s Group Roles
No. Member Description
7 The silent one
Refuses to talk but gets frustrated when others assume
they agree. Let others dominate the meeting but is
irritated when taken for granted.
8 The conformist
Seems to agree with everyone and every suggestion.
This sometimes creates problems since this person can
agree with two or more suggestions that are
contradictory to each other.
9
The
recognition-
seeker
Capable and ambitious. This person wants to get noticed
by everybody and wants to create an impact.

20. Smith’s Group Roles
No. Member Description
10 The player
Interested in making the meeting a social affair.
Participates in the meeting with the sole aim of building
relations and having fun.
11
The suspicious
one
Doubtful and suspicious of every idea. Scrutinises every
suggestion made and points out the inaccuracies in
every suggestion. This person often has a narrow view
of everything.
12
The non-
conformist
Needs proof that they are different from everybody else.
This person directly or indirectly ridicules every thought
and suggestion expressed in the meeting. This person
also expresses some thoughts which are seemingly very
different from others.

21. Smith’s Group Roles
No. Member Description
13 The politician
Picks fights with the leader by indicating that he/she has
the inside story. The politician pretends that they know
something more than the others.
14
The aggressive
one
Wants his/her ideas accepted no matter what. This
person is difficult to handle because he/she refuses to
budge until his/her ideas and arguments are accepted.
This person will continue to put forward arguments until
everybody agrees.
15 The debunker
Has nothing to contribute and therefore does not want
anybody else to contribute. He/she often calls meetings
a waste of time and concludes that there is no point in
continuing the teamwork.

22. Smith’s Group Roles
No. Member Description
16
The special
pleader
Has own agenda. This agenda may be based on
personal views and prejudices, but this person wants
the decision of the meeting to be based on this
agenda.
17 The blocker
Wants to prevent something dangerous from
happening at the meeting. This person also tries to
prevent any misunderstandings or quarrels in the
meeting.

23. 4 Basic Personality Types
The Playfuls
Enthusiastic, funny and loud
Extroverts who love talking; they speak before they think.
Best at networking, socializing & having fun.
Forgiving, unorganized and easily distracted.
The innovators, the idea-people & very creative.
Requires attention, affection & approval.
The Peacefuls
Easy-going, diplomatic and patient.
They hate conflict & do everything in their power to avoid confrontation.
They are steady, comfortable in their own skin and grounded.
They don’t have highs or lows, and are often-time hard to read.
Happy, sad, angry, frustrated, excited – it all looks the same on them.
Requires credit, loyalty and appreciation.

24. 4 Basic Personality Types
The Powerfuls
Assertive, decisive and productive.
They are the do-ers, the human machine and the ones always taking control.
They are the risk-takers who never give up on their goals.
Internally strong and need things done their way.
All about working hard, getting to the point and accomplishing goals.
Requires space, quiet and sensitivity.
The Precises
Meticulous and think before they talk.
They create structure, order and compliance.
They are organized, neat, graceful, procedurally strong and they love making lists.
Perfectionists who hate making mistakes.
They put work before play, and usually won’t stop until they get it done right.
Requires respect, value and harmony.

25. Group Decision Making Process
Brainstorming
Nominal Group Technique
RAPID Framework
Hartnett’s CODM Model
The Delphi Technique

26. Brainstorming
 Members suggest ideas
 Ideas recorded on board/chart
 Evaluation after all ideas given
 Useful way to generate ideas
 Some individuals may not provide ideas

27. Nominal Group Technique
 Purpose & procedure explained at start
 Members brainstorm silently, ideas on paper
 Time limit
 Sharing begins, facilitator records
 Common ideas combined
 Each idea discussed
 Group votes for ideas and rank them

28. Rapid Framework

29. Hartnett’s CODM Model

30. Delphi Technique

31. Collaboration & Group Work

32. Teamwork