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Not Your Father's e-Learning: New Paths to Learning in the Digital Age

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Institute for Performance and Learning (IPL) conference presentation, November 2015

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Not Your Father's e-Learning: New Paths to Learning in the Digital Age

  1. 1. © 2010 Global Knowledge Training LLC. All rights reserved. Page 1 Not Your Father’s e-Learning New Paths to Learning in the Digital Age Tom Gram Senior Director, Learning Services Sept 22, 2015
  2. 2. Business and Technology Trends Big Data/Analytics Social Media Mobile Technology Cloud Consumerization
  3. 3. The Learning Function: Adapting to Change?
  4. 4. Conference Board of Canada
  5. 5. “Companies in Canada need to adjust their learning programs to accommodate the technologically savvy background of the generation,” said Stephanie Chow, a 25- year-old employee at a financial services company in the Greater Toronto Area. “The days of click-heavy modules with recorded, monotonous voices are gone. There should be videos, mobile apps, online Q&A sessions, online department spotlights and LinkedIn connections,” she added.
  6. 6. Welcome! Welcome to the Course! We have thoughtfully spared you the irksome decision making responsibility associated with free will. In it’s place you will find two buttons, NEXT and BACK To start, just click the NEXT button. Page 1 of 214BACK NEXT Courtesy: Cathy Moore
  7. 7. Informal Learning Social Learning Mobile Learning Gaming and Simulation Performance Support NEW PATHS TO LEARNING IN THE DIGITAL AGE
  8. 8. Informal Learning • Doing • Asking questions • Receiving feedback • Discussing • Observing • Collaborating • Researching • Refining skills • Coaching others Expert Novice Time T Formal training event
  9. 9. Informal Learning Social Learning Mobile Learning Gaming and Simulation Performance Support NEW PATHS TO LEARNING
  10. 10. What is it? • Leveraging social media tools for learning and performance support Tools • Social networks • Blogs and micro blogs • Wikis • Media Sharing • Discussion New skills for the Learning Pro • Community design • Content duration • Discussion facilitation • Facilitate user generated content • Everyone a teacher/everyone a learner Social Learning
  11. 11. 4 Ways to use Social Media for Learning Formal Learning Communities of Practice Structured communities used to discuss, share and learn topics of common interest Supporting Formal Learning Social Media tools made available in conjunction with formal learning programs Asynchronous ILT Collaborative learning activities are an integral part of a formal learning program Informal Learning Personal Workflow Social business tools used in the accomplishment of work tasks
  12. 12. Informal Learning Social Learning Mobile Learning Gaming and Simulation Performance Support NEW PATHS TO LEARNING
  13. 13. Mobile Learning What is it? Leveraging portable devices to for on-demand learning and performance New skills for the Learning Pro • Task and context analysis • Information design • Performance support • Responsive design Devices Laptop
  14. 14. Performance Support • Decision support • Procedure guides • Job aids • Checklists • Performance apps • Reminders • Alerts Information Access • Videos • Podcasts • Photos/images • Presentations • Documents • Reference • eBooks • User-generated content Communication • Social networking • Conferencing • Coaching • Feedback • eMail • SMS • CoP participation Learning • Micro-Learning • Quizzes • Assessment • Games • Simulations • ILT support 4 Types of Mobile Learning
  15. 15. Informal Learning Social Learning Mobile Learning Gaming and Simulation Performance Support NEW PATHS TO LEARNING
  16. 16. Learning Gamification What is it? • Applying game mechanics to achieve learning goals Types • Independent vs social games • Gaming in the learning • Gaming to reward learning New skills for the Learning Pro • Game mechanics • Gaming platforms • Discovery learning • Authentic tasks
  17. 17. Social Games Social Competition Challenge Levels Point and Rewards Learning Content Learning Challenges (Leader board)
  18. 18. Simulations What is it? • Immersing learners in simulated tasks, scenarios and problems Types: • System/process • Behavioural • Decision making New skills for the Learning Pro • Task and system modeling • Authentic practice design • Realistic feedback design
  19. 19. Informal Learning Social Learning Mobile Learning Gaming and Simulation Performance Support NEW PATHS TO LEARNING
  20. 20. Performance Support What is it? • Real time guidance and support of work tasks Examples: • Electronic job aids • Process guides • Ask the expert • Electronic Reference • Coaches and advisors • Decision aids • Micro Learning Key skills for the Learning Pro • Performance thinking • Guide performance to reduce need to training
  21. 21. Performance Support “I Want-to-do Moments”
  22. 22. Mosher and Gottfredson’s Performance Support Pyramid
  23. 23. Summary • Digital technologies are transforming businesses in all industries. Is Learning and Development next? • Social business platforms are making their way inside our organizations • A new generation of employees are networked, digitally literate, ready to learn and impatient with current approaches • Knowledge and skills are as important as ever • New paths to learning are ready to replace the old • Learning professionals have a responsibility to adapt to changing realities • Now is the time to say goodbye to your father’s eLearning
  24. 24. Tom Gram Senior Director, Learning Services tom.gram@globalknowledge.com @tomgram1 performancexdesign.wordpress.com ca.linkedin.com/in/tomgram

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