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Not	
  Your	
  Father’s	
  e-­‐Learning	
  	
  
New	
  Paths	
  to	
  Learning	
  in	
  the	
  Digital	
  Age	
  
	
  
Tom...
Business	
  and	
  Technology	
  Trends	
  	
  
Big Data/Analytics
Social Media
Consumerization
Mobile Technology
Cloud
“Companies in Canada need to
adjust their learning programs
to accommodate the
technologically savvy
background of the gen...
YOUR	
  FATHER’S	
  	
  
e-­‐LEARNING	
  
Digital	
  DisrupNon	
  in	
  Learning	
  SoluNons?	
  
 Informal	
  Learning	
  	
  
	
  Social	
  Learning	
  
	
  Mobile	
  Learning	
  
	
  Gaming	
  and	
  Simula5on	
  
	
 ...
 Informal	
  Learning	
  	
  
	
  Social	
  Learning	
  
	
  Mobile	
  Learning	
  
	
  Gaming	
  and	
  Simula5on	
  
	
 ...
Informal	
  Learning	
  
Learning
•  Doing
•  Asking questions
•  Receiving feedback
•  Discussing
•  Observing
•  Collabo...
70/20/10	
  	
  
 Informal	
  Learning	
  	
  
	
  Social	
  Learning	
  
	
  Mobile	
  Learning	
  
	
  Gaming	
  and	
  Simula5on	
  
	
 ...
What is it?
•  Leveraging social media tools for
learning and performance support
Tools
•  Blogs and micro blogs
•  Social...
4	
  Ways	
  to	
  use	
  Social	
  Media	
  for	
  Learning	
  	
  
Formal Learning
Communities of
Practice
Structured co...
 Informal	
  Learning	
  	
  
	
  Social	
  Learning	
  
	
  Mobile	
  Learning	
  
	
  Gaming	
  and	
  Simula5on	
  
	
 ...
Mobile	
  Learning	
  	
  
What is it?
Leveraging portable
devices to enable on-
demand learning and
performance
Why it’s ...
Performance
Support
•  Decision support
• Procedure guides
• Forms
• Job aids
• Checklists
• Performance apps
• Reminders
...
 Informal	
  Learning	
  	
  
	
  Social	
  Learning	
  
	
  Mobile	
  Learning	
  
	
  Gaming	
  and	
  SimulaNon	
  
	
 ...
Learning	
  GamificaNon	
  	
  
What is it?
•  Applying game mechanics to
achieve learning goals
Types
•  Independent vs so...
Independent	
  learning	
  games	
  	
  
Social	
  Games	
  
Social Competition
Challenge Levels
Point and
Rewards
Learning Content
Learning
Challenges
(Leader boa...
SimulaNons	
  	
  
What is it?
•  Immersing learners in simulated
tasks, scenarios and problems
Types:
•  System/process
•...
 Informal	
  Learning	
  	
  
	
  Mobile	
  Learning	
  
	
  Social	
  Learning	
  
	
  Gaming	
  and	
  Simula5on	
  
	
 ...
Performance	
  Support	
  
What is it?
•  Real time guidance and support
of work tasks
•  Driven by job roles and business...
Performance	
  Support	
  	
  
www.thinkwithgoogle.com/articles/i-want-to-do-micro-moments.html
“I	
  Want-­‐to-­‐do	
  Mo...
Mosher	
  and	
  GoXredson’s	
  Performance	
  
Support	
  Pyramid	
  
Summary	
  	
  
•  Digital technologies are transforming businesses in all
industries including healthcare
•  Consumer tec...
tom.gram@globalknowledge.com
@tomgram1
performancexdesign.wordpress.com
ca.linkedin.com/in/tomgram
Tom Gram
Senior Directo...
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
Not Your Father's eLearning: New paths to learning in the digital age.
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Not Your Father's eLearning: New paths to learning in the digital age.

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Presentation delivered to the eLearning Association of Canadian Hospitals (eACH) July 9,2015

Published in: Healthcare
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Not Your Father's eLearning: New paths to learning in the digital age.

  1. 1. Not  Your  Father’s  e-­‐Learning     New  Paths  to  Learning  in  the  Digital  Age     Tom  Gram   Senior  Director,  Learning  Services     July  10,  2015    
  2. 2. Business  and  Technology  Trends     Big Data/Analytics Social Media Consumerization Mobile Technology Cloud
  3. 3. “Companies in Canada need to adjust their learning programs to accommodate the technologically savvy background of the generation,” said Stephanie Chow, a 25- year-old employee at a financial services company in the Greater Toronto Area. “The days of click-heavy modules with recorded, monotonous voices are gone. There should be videos, mobile apps, online Q&A sessions, online department spotlights and LinkedIn connections,” she added.
  4. 4. YOUR  FATHER’S     e-­‐LEARNING  
  5. 5. Digital  DisrupNon  in  Learning  SoluNons?  
  6. 6.  Informal  Learning      Social  Learning    Mobile  Learning    Gaming  and  Simula5on    Performance  Support     NOT  YOUR  FATHER’S     e-­‐LEARNING  
  7. 7.  Informal  Learning      Social  Learning    Mobile  Learning    Gaming  and  Simula5on    Performance  Support     NEW  PATHS   TO  LEARNING    
  8. 8. Informal  Learning   Learning •  Doing •  Asking questions •  Receiving feedback •  Discussing •  Observing •  Collaborating •  Researching •  Refining skills •  Coaching others Expert Novice Time T Formal training event
  9. 9. 70/20/10    
  10. 10.  Informal  Learning      Social  Learning    Mobile  Learning    Gaming  and  Simula5on    Performance  Support     NEW  PATHS   TO  LEARNING    
  11. 11. What is it? •  Leveraging social media tools for learning and performance support Tools •  Blogs and micro blogs •  Social networks •  Wikis •  Media Sharing •  Discussion Why it’s important •  Speed •  Information dissemination •  Knowledge creation •  User generated content •  Everyone a teacher/everyone a learner Social  Learning    
  12. 12. 4  Ways  to  use  Social  Media  for  Learning     Formal Learning Communities of Practice Structured communities used to discuss, share and learn topics of common interest Supporting Formal Learning Social Media tools made available in conjunction with formal learning programs Synchronous ILT Collaborative learning activities are an integral part of a formal learning program Informal Learning Integrated in the Workflow Social business tools used in the accomplishment of work tasks
  13. 13.  Informal  Learning      Social  Learning    Mobile  Learning    Gaming  and  Simula5on    Performance  Support     NEW  PATHS   TO  LEARNING    
  14. 14. Mobile  Learning     What is it? Leveraging portable devices to enable on- demand learning and performance Why it’s important •  Reach and flexibility •  Support for complex tasks •  Just enough, Just in time •  Access to social •  It’s happening! Devices Laptop ?
  15. 15. Performance Support •  Decision support • Procedure guides • Forms • Job aids • Checklists • Performance apps • Reminders • Alerts • Augmented reality Information Access •  Presentations •  Videos •  Podcasts •  Photos/images •  Documents •  Manuals •  Reference •  eBooks •  User-generated content Communication •  Social networking •  Conferencing •  Coaching •  Feedback •  eMail •  SMS •  CoP participation Learning •  Micro-Learning •  Quizzes •  Assessment •  Spaced practice •  Games •  Simulations •  ILT support 4  Types  of  Mobile  Learning    
  16. 16.  Informal  Learning      Social  Learning    Mobile  Learning    Gaming  and  SimulaNon    Performance  Support     NEW  PATHS   TO  LEARNING    
  17. 17. Learning  GamificaNon     What is it? •  Applying game mechanics to achieve learning goals Types •  Independent vs social games •  Gaming in the learning •  Gaming to reward learning Platforms •  Badgeville •  Bunchball •  Big Door •  Mindtickle Why it’s important •  Engagement •  Demographics •  Motivation •  Effectiveness
  18. 18. Independent  learning  games    
  19. 19. Social  Games   Social Competition Challenge Levels Point and Rewards Learning Content Learning Challenges (Leader board)
  20. 20. SimulaNons     What is it? •  Immersing learners in simulated tasks, scenarios and problems Types: •  System/process •  Behavioural •  Decision making Why it’s important •  Real world practice •  Rich feedback •  Engagement •  Applied
  21. 21.  Informal  Learning      Mobile  Learning    Social  Learning    Gaming  and  Simula5on    Performance  Support     NEW  PATHS   TO  LEARNING    
  22. 22. Performance  Support   What is it? •  Real time guidance and support of work tasks •  Driven by job roles and business processes Examples: •  Electronic job aids •  Process guides •  Ask the expert •  Electronic Reference •  Coaches and advisors •  Decision aids •  Learning assets Benefits: •  Embedded in the workflow •  Just enough/Just-in-time •  Reduce and possibly replace training
  23. 23. Performance  Support     www.thinkwithgoogle.com/articles/i-want-to-do-micro-moments.html “I  Want-­‐to-­‐do  Moments”  
  24. 24. Mosher  and  GoXredson’s  Performance   Support  Pyramid  
  25. 25. Summary     •  Digital technologies are transforming businesses in all industries including healthcare •  Consumer technologies are making their way inside our organizations •  A new generation of employees are networked, digitally literate, ready to learn and impatient with current approaches •  Knowledge and skills are as important as ever •  New paths to learning are ready to replace the old •  Learning professionals have a responsibility to up their game •  Now is the time to say goodbye to your father’s eLearning
  26. 26. tom.gram@globalknowledge.com @tomgram1 performancexdesign.wordpress.com ca.linkedin.com/in/tomgram Tom Gram Senior Director Learning Services

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