Using neuroscience to build high performance teams - Elaine Sullivan
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Elaine Sullivan's talk also given at Ox:Agile Conference 2019
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Using neuroscience to build high performance teams - Elaine Sullivan
- 1. USING NEUROSCIENCE TO BUILD HIGH PERFORMANCE TEAMS AGILE BY EXAMPLE 2019 Warsaw, Poland 23 October 2019 Elaine K Sullivan Skybrook Consultants Ltd Elaine@SkybrookConsultants.co.uk @skybrookuk @elaineksullivan +44(0)7980 930252
- 2. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams Neuroscience 101 – Where did it all start? Our Common Ancestor • First brain-like cluster near mouth • Information processed NOT relayed • 500 million years ago, two accidents in genome replication CREDIT: EMBL (European Molecular Biology Laboratory) From Urbilaterian to Human
- 3. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams Neuroscience 101 – Where did it all start? Our Common Ancestor • First brain-like cluster near mouth • Information processed NOT relayed • 500 million years ago, two accidents in genome replication • Modern day humans between 200,000 and 500,000 years in the making • Most knowledge gained only over the last 10-15 years • Now over dozen branches of NeuroscienceCREDIT: EMBL (European Molecular Biology Laboratory) From Urbilaterian to Human
- 4. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams Neuroscience 101 – How our brains developed Brain Stem Limbic System o Amygdala (Our Safety Trigger) o Hippocampus (Our Memory ‘Processor’) o Nucleus Accumbens (Our Reward Centre) Cerebral Cortex o Pre-Frontal Cortex (The Executive Function) A ‘Pretty’ Brain
- 5. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams Neuroscience 101 – How we think, feel and act THE HIPPOCAMPUS - Our ‘Memory Processor’ • Caveman’s 3 second rule CONSEQUENCES B E L I E F S ACTIVATING EVENT LIMBIC RESPONSE • Today’s state of hyper arousal THE AMYGDALA - FIGHT, FLIGHT OR FREEZE Our ‘Safety Trigger’ • Hormonal response, body galvanised for action Habitual Behaviour vs the ‘ABC’ of Stress
- 6. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams Neuroscience 101 – Enter the ‘Executive Function’ CONSEQUENCES B E L I E F S ACTIVATING EVENT LIMBIC RESPONSE • Instinctive Limbic region now regulated by Pre-Frontal response • Our ‘Unconscious’ Limbic reaction still dominates • Our ‘Conscious’ Pre-Frontal response can intervene • In times of high stress, due to Limbic Response, our ‘Executive Function’ can shut down PRE-FRONTAL RESPONSE The Pre-Frontal Cortex, Why It Fails Us
- 7. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams SCARF(S) Model BUILDING THE TEAM Status Certainty Autonomy Relatedness Fairness Success AWAY Threat TOWARDS Reward David Rock A model for collaborating with, and influencing, others
- 8. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Status’ – Our relative importance to others The Influence of Culture and Upbringing • Individuality is influenced by our tribe • Shaped by experience and environment as much as genes • Development of self continues throughout life • Enhancement of self triggers our reward circuitry • Self-esteem (and Status) is based upon our view of the ‘pecking order’
- 9. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Status’ – Our relative importance to others The Influence of Culture and Upbringing Status Know your staff Shared ‘Status’ provided for, e.g. Specialisms, SME’s Public praise, private punishment Learning NOT criticism
- 10. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Certainty’ – The ability to predict the future The Impact of Stress • Well trodden mental pathways • Habit and patterns formed • 5 times per second scanning for threat or reward • Emotional stress results in same anxiety as physical stress • Known ‘rewards’ are sought after by the brain
- 11. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Certainty’ – The ability to predict the future The Impact of Stress Certainty Unambiguous goals, strategies, plans Established routine Teams protected against unnecessary change Open, honest language and clear communication
- 12. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams • We need to constantly grow and contribute • We are achieve more when things are fun • Our challenges need to be the right size • Our challenges need to be our own • We need to be the centre of the initiation of our own behaviours, intrinsic motivation is key • We need feedback from the challenge NOT from others ‘Autonomy’ – Our sense of control over events Mastering Our Own Destiny
- 13. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Autonomy’ – Our sense of control over events Mastering Our Own Destiny Autonomy Leadership not Management Self organising teams Individuality in decision making Intrinsic motivation capitalised upon
- 14. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Relatedness’ – Our sense of safety with others Connection and Attachment • Bonding starts in the womb • Soft-wired for empathy, mirror neurons even found in chimpanzees • Community over individual BUT protection in youth and old age • Conformity bonds the tribe which, in turn, reinforces behaviour • Characteristics WILL differ between tribes
- 15. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Relatedness’ – Our sense of safety with others Connection and Attachment Relatedness Stable teams New team members introduced carefully Non-working interaction encouraged High quality support to GROUP as a whole
- 16. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams • Proven to exist in the chimpanzee world • Conceptual ideal based upon personal or cultural influences • Perceived unfairness triggers emotional response of ‘punishment’ or ‘rejection’ • Sharing and cooperation helped survival • Tribes that worked together stood a better chance of passing on their genes ‘Fairness’ – Our perception of fair exchange Not Just a Human Condition
- 17. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams Fairness Understand what works for the individual Cultural differences understood Team dynamics vs individual’s needs Open to challenge, comfortable with discussion ‘Fairness’ – Our perception of fair exchange Not Just a Human Condition
- 18. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams ‘Success’ – Why celebration is key! Success Breeds Success • The Reward Centre is stimulated • Dopamine (the happy hormone) reinforces behaviours • Habit formation and learning patterns are enhanced by its effect • Dopamine causes us to not only seek the pleasurable event but also seeming non- significant associated objects and situations • Success and the emotional uplift it brings is contagious
- 19. Skybrook ConsultantsUsing Neuroscience To Build High Performance Teams AWAY Threat TOWARDS Reward BUILDING THE TEAM Status Certainty Autonomy Relatedness Fairness Success SCARF(s) Model David Rock Go Build Your Team A model for collaborating with, and influencing, others
- 20. USING NEUROSCIENCE TO BUILD HIGH PERFORMANCE TEAMS AGILE BY EXAMPLE 2019 Warsaw, Poland 23 October 2019 THANK YOU Elaine K Sullivan Skybrook Consultants Ltd Elaine@SkybrookConsultants.co.uk @skybrookuk @elaineksullivan +44(0)7980 930252
Editor's Notes
- Title : Using neuroscience to build high performance teams Can be provided as 30 or 45 minute presentations or as a keynote From Sabre-Toothed Tigers to modern day man (and woman). This talk takes a light-hearted look on neuroscience, how it affects our physiology and psychology, and how with some understanding of neuroscience, we can better engage with ourselves, our colleagues and our staff, and, as a result promote better collaboration, productivity and performance. Objective : To bring the subject of neuroscience to life, in plain English with as few technical terms and as much fun as possible, educating through analogy, experience and storytelling. Take aways : As a result of the presentation / workshop the attendees will gain a layman’s understanding of neuroscience will understand how threat and reward serve humanity, driving man forward to bigger and greater efforts will leave with a clear understanding of 6 key points that can be actively worked upon creating better engagement and productivity when they return to work.