The document provides an overview of hand tools used in computer servicing, including definitions, functions, and proper usage techniques for various tools such as anti-static wrist straps, screwdrivers, and flash drives. It emphasizes the importance of tool maintenance, proper selection, safety measures, and the roles of property custodians in managing tools and reporting malfunctions. Additionally, it discusses personal protective equipment (PPE) necessary for safe tool handling and outlines procedures for addressing damaged tools.