USE OF ICT IN IIT AND IIM LIBRARIES OF INDIA

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International Journal of Library & Information Science (IJLIS)
Volume 6, Issue 1, Jan–Feb 2017, pp. 01–18, Article ID: IJLIS_06_01_001
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USE OF ICT IN IIT AND IIM LIBRARIES OF INDIA
Tajamul Hussain Dar
Department of Library and Information Science, University of Kashmir, India
Sofi Gh Mohiuddin Jeelani
Haamid Amin Mir
Dr. Shabir Ahmad Ganaie
Associate Professor, Department of Library and Information Science, University of Kashmir, India
ABSTRACT
The present era is an information era which has its base on information and communication
technologies. The ICT acts as a soul for all kinds of information processes may be it information
processing, storage, maintenance and dissemination. The ICT has made its influence in all walks of
life, libraries and information centres are not an exception. Use of ICT in libraries has become
inevitable in an era of information explosion and the emergence of a wide range of new
technologies in order to satisfy the changing complex information needs of users. The ICT has
provided libraries with an opportunity to provide various information services and access to huge
collection of digital information resources to their patrons at any time without any boundary of
time and location. Thus the undertaken study focuses on impact of ICT in libraries. Further the
study will examine the use of information communication technology (ICT) in IITs & IIMs libraries
in India by investigating the ICT infrastructure, current status of library automation.
Key words: Information and Communication Technology, IIT, IIM, Web 2.0 tools, Automation
Software’s, Library Automation, Facebook, RSS feed.
Cite this Article: Tajamul Hussain Dar, Sofi Gh Mohiuddin Jeelani and Haamid Amin Mir and
Dr. Shabir Ahmad Ganaie, Use of ICT in IIT and IIM Libraries of India. International Journal of
Library & Information Science, 6(1), 2017, pp.01–18.
http://www.iaeme.com/IJLIS/issues.asp?JType=IJLIS&VType=6&IType=1
1. INTRODUCTION
Information and communication technologies (ICT) are electronic technologies used for information
storage and retrieval. ICTs have a significant impact on all areas of human activity.
ICTs have the potential to accelerate, enrich, and deepen skills, to motivate and engage students, create
economic viability for tomorrow's workers, as well as strengthening teaching. Ebijuwa (2005) and To
Anyakoha (2005) define ICT as "tools and as well as means used for collection, capture, process, storage,

Tajamul Hussain Dar, Sofi Gh Mohiuddin Jeelani and Haamid Amin Mir and Dr. Shabir Ahmad Ganaie
transmission and dissemination of information”. The American Library Association (1983) defines IT as
"the application of computers and other technologies to the acquisition, organization, storage, retrieval and
dissemination of information. The computers are used to process and store data, while telecommunications
technology provides information communication tools, which make it possible for users to access
databases and link them other computer networks at different locations." IT and ICT (Information and
Communication Technologies) are used somewhat interchangeably. The use of information technology
(computers, telecommunication, reprography, etc.) has a special role in the modernization of library
practices. Hence with ICT, such things as electronic Cataloguing, electronic online public access
catalogues (OPACs), electronic acquisition and serials control, electronic circulation functions, electronic
distribution of commercial publications, electronic availability of raw data, multimedia information
delivery systems, digitized collections and online textbooks are all now practicable with a higher degree of
user satisfaction (Ajayi, 2002: Ables et al., 1996). Garg (1998) argues the ICT sector is a heterogeneous
collection of industry and service activities including information technology equipment and service,
telecommunication equipment’s and services, media and broadcast, Internet service provision, Libraries,
Commercial information providers, network based information services and related professional
specialized services. Ahmad and Fatima (2009) found that researchers use a variety of ICT products and
services for research and further remarked that ICT products help “to find information, access information,
manage, integrate, evaluate, create, and communicate information more easily”. It was recommended that
training be organized to increase the use of ICT-based products and services. Hamelink (1997) provides a
useful and clear definition of ICT indicating, ICTs are those technologies that enable the handling of
information and facilitate different forms of communication.ICT has the capability to enhance teaching and
learning through improved interaction across cultures, between students, academics and between both.
(Mlitwa 2004).ICT has changed the traditional methods of library activities and services providing new
dimensions for teaching, learning and research in higher educational institutions. With the help of ICT
tools, it is possible to store, retrieve, disseminate and organize information by creating websites and
databases. Information is now published both electronically and by print making it accessible to users
according to their demands. It is important to assess the ICT applications in library and information centres
in the context of changing user needs. In recent years libraries in India, particularly those of state and
central universities, national institutes (such as the Indian Institutes of Technology (IITs), Indian Institutes
of Management (IIMs) and Indian Institutes of Science (IISc), research and development organizations,
and private high‐tech institutions, have implemented ICT‐based applications as India moves towards being
a knowledge‐based economy.
The undertaken study focuses on impact of ICT in libraries. Further the present study will examine the
use of information communication technology (ICT) in IITs & IIMs libraries in India by investigating the
ICT infrastructure, current status of library automation. Today, libraries are functioning under constantly
changing environment and face a variety of complex challenges like information explosion, IT revolution,
network evolution, shrinking library budgets, escalating prices of documents, high level of user
expectations and availability of information resources in diverse media and so on. IT offers a wide range of
opportunities, which could provide solutions to some of these major challenges. Rapid advances in modern
technologies have greatly improved the capabilities of storage, processing, retrieval, repackaging,
communicating, sharing, and managing the explosive growth of information effectively and economically
in libraries. Use of IT in libraries has become inevitable in an era of information explosion and the
emergence of a wide range of new technologies in order to satisfy the changing complex information needs
of users.
1.1. Statement of the Problem
ICT has brought tremendous changes in the libraries. ICT in libraries has transformed both housekeeping
operations as well as services provided by libraries.
Present study will explore the applications of ICT in IITs and IIMs in India.

Use of ICT in IIT and IIM Libraries of India
1.2. Objectives of the Study
Main objectives of the study are as under:
• Application of ICT in libraries.
• To explore the study of automation in IITs & IIMs.
• Identify ICT tools adopted by IIT and IIM libraries in India.
2. METHODOLOGY
The online survey has been carried out to find out the automation software’s used by IIT & IIM libraries in
India in order to facilitate their patrons, the all housekeeping services. In addition the study also finds out
the usage of web 2.0 technologies by all IIT & IIM libraries. The use of social networking has become a
trend in every body’s life, as to remain updated. Libraries no longer want to remain behind in the same.
The study deals predominantly with two major components like library Automation Software’s and web
2.0 technologies are in one side and twenty-one IIT and IIM library websites on other side. In first phase
twenty-one IIT and IIM library websites were visited, in order to check the various housekeeping services
provided. Table 1 below.
Table 1 Library Websites: IITs & IIMs
S.No. Name of the Institution Library Website URL
1 IIT Bhubaneswar http://library.iitbbs.ac.in
2 IIT Bombay http://www.library.iitb.ac.in
3 IIT Delhi http://library.iitd.ac.in
4 IIT Gandinagar http://www.iitgn.ac.in/library.htm
5 IIT Guwahati http://www.iitg.ac.in/lib
6 IIT Hyderabad http://library.iith.ac.in
7 IIT Indore http://library.iiti.ac.in
8 IIT Jodhpur http://library.iitj.ac.in
9 IIT Kanpur http://library.iitk.ac.in
10 IIT Kharagpur http://www.library.iitkgp.ernet.in
11 IIT Madras http://www.cenlib.iitm.ac.in/docs/library/index.php
12 IIT Mandi http://www.iitmandi.ac.in/academics/lib
13 IIT Patna http://www.iitp.ac.in/index.php/services-and-
amenities/stores- and-purchase.html
14 IIT Roorkee http://mgcl.iitr.ac.in/
15 IIT Ropar http://www.iitrpr.ac.in/library
16 IIT Varanasi http://www.iitbhu.ac.in/library
Table 2 Library Websites: IIMs
S.No. Name of the Institution Library Website URL
1 IIM Calcutta http://library.iimcal.ac.in/
2 IIM Indore http://www.iimidr.ac.in/iimi/index.php/facilities/library
3 IIM Lucknow http://www.iiml.ac.in/?page_id=909
4 IIM Banglore http://www.iimb.ernet.in/library
5 IIM Ahmadabad http://www.iimahd.ernet.in/library/
To know which Automation Software used by these libraries, every individual library website was
checked. Almost half of the libraries provide the information on their homepage and the rest were E-
mailed, use of Wikipedia, Google search etc. Automation Software used by these libraries is tabulated

below in Table 3. The second phase of the survey was to explore the use of web 2.0 technologies by these
under survey libraries. The mentioned web 2.0 technologies have been selected through a web survey
based on their applicability on IIT and IIM library websites out of many to measure their usage and also to
identify, which library uses most number of web 2.0 tools for providing services. These web 2.0
applications are (E-mail, Face book, Twitter, YouTube, LinkedIn, RSS, Blog, Google+ & Wiki). Having
said that a sample checklist has been developed as a data collection as well as data analysis instrument
mentioning web 2.0 technologies horizontally and sixteen IIT library websites vertically to show the usage
study. The checklist is duly filled with those data which have been collected from the official library
websites of all IIT’s & IIMs assigning as (Y) equal to “available” & (N) equal to “not available” as a status
to identifies existence or nonexistence of those web 2.0 technologies to the concerned IIT library websites.
3. LITERATURE REVIEW
Mohammed (2008) asserts that “Information and Communication Technologies (ICTs), particularly the
Internet, Intranet and other network technologies have continued to impact positively on the methodologies
of library and information service delivery, education and training of information providers as well as the
information needs and seeking behavior of the information seekers and users”. Chisenga (2004) carried
out a survey of the use of ICTs in ten African Public Library Services & found that, although most libraries
had internet connectivity, very few were offering web-based information services to their users. The study
however, identifies four barriers to the effective provision of electronic resources in those libraries,
namely: lack of strategic planning: lack of adequate or reliable funding; lack of use of Internet to provide
information services to users and a lack of consistent training for users in new ICT services. The observed
transition is apparently necessitated by the emergence of the modern information and communication
technology (ICT) and its unprecedented impacts on the provision of library services. Therefore, the use of
information technology (computers, telecommunication, reprography, etc.) has a special role in the
modernization of library practices. Hence, with ICT, such things as electronic cataloguing, electronic
online public access catalogues (OPACs), electronic acquisition and serials control, electronic circulation
functions, electronic distribution of commercial publications, electronic availability of raw data,
multimedia information delivery systems, digitized collections and online textbooks are all now practicable
with a higher degree of user satisfaction (Ajayi, 2002) . Okiy, (2005) reviewed the state of ICT application
for information provision in Nigerian university libraries. It revealed that the obstacles militating against
effective application of ICT in the university libraries were inadequate funding, inadequate electricity
supply, and shortage of competent manpower for operation and maintenance of ICT facilities. Vyas (2003)
has made a survey of 12 university libraries of Rajasthan and IIT library Delhi & found that, most of the
libraries have implemented the technique of ICT to their in-house activities and services, to automate and
digitize resources and to share resources at local and national level.
Omoniwa (2001) rightly said that in the twenty‐first century, globalization of information and the
adoption of information technology will be the hallmark of great libraries. The size of libraries or their
collections may not be the benchmark but rather accessibility to the major thrust of the library automation.
For any library to derive maximum benefit in this information age, it has to be online. Egunjobi &
Awoyemi, (2012) highlighted that automation can improve the library's relevance to the academic
community. It further reveals that library staff enjoy working in an automated environment and the patrons
enjoy services rendered using an OPAC instead of a card catalogue. Wallace (1989) is indifferent about
the use of IT. For instance, the writer does not see the computer as the answer to all the problems libraries
have and that it makes job less interesting even though the same technology makes library
activities/services less complex. Despite the seeming pros and cons of automation, Wallace's conclusion is
that for every computer user to have job satisfaction, adequate skills and accuracy are required.
Amekuedee (2005) who conducted a study to determine and evaluate library automation in selected
Ghanaian university libraries. The author covered the areas of general automation, automation of specific
library processes, networking, Internet connectivity, training and major constraints. He discovered that
most of the libraries are hampered by lack of funds, lack of support from the university administration and

lack of skilled staff to embark on automation of all libraries. Ossai-Ugbah (2010) administered a
questionnaire to students, and found that the majority of the users agreed that there is a significant
relationship between educational academic exposure to the use of automated library services and that they
were satisfied with these automated electronic library services. However, the major constraints identified
by the respondents were slow Internet speed, and that access to automated library facilities were not up and
running at all times to meet the varied time students prefer to browse the Internet. Eke (2011) points out
that in recent times, universities in sub Saharan Africa have embarked on integrating information and
communication technology in their operational milieu in such areas as digitization and preservation of
content. Increasingly the trend now in automation of university libraries is toward the implementation of
institutional repositories (IRs) for capturing and preserving the intellectual output of universities such as
PhD theses; preprints, post prints, working papers, technical reports, public archives, and graphic material
among others. Most university libraries in sub Saharan Africa are digitizing their grey literature with the
support of Association of African Universities.
Very recently a survey of the application of Web 2.0 in Australasian university libraries has been
reported by Linh (2008). It adopts a content analysis method for the home pages of 37 libraries. The
survey reports that among Web 2.0 technologies utilized by Australasian university libraries, RSS was the
most widely applied technology and instant messaging was the least used technology. Another
international study was conducted by Harinarayana and Raju (2010). They selected 100 universities
from the lists of world university rankings. Fifty‐seven universities were offering at least one Web 2.0
service. The content analysis of these 57 websites revealed that RSS and IM were used by 37 libraries and
blogs were offered by 15 libraries. Wiki, podcast and vidcast were among the least used technologies.
Clyde's (2004) study is one of the earliest studies on Web 2.0 technology in libraries. She analyzed the
content of 55 library blogs from the USA, Canada and the UK. Among them, 21 belonged to academic
libraries. It was found that most of the blogs were made to provide news or information for library users.
Linh (2008) analyzed the content of 47 university library websites. In addition to the identification of Web
2.0 technologies, this study also explored purposes and features of their use. Although two‐thirds of
libraries used such technologies but the general indexes of their use were low. Applications used include
RSS (63.8 percent), blogs (36.2 percent), podcasts (21.3 percent) and IM (10.6 percent). All these
technologies were applied with their basic features. Breeding (2007), who emphasizes the need of
embedding these contemporary technologies to enrich library services, “Web 2.0 has become a trendy
marketing concept, if you want to cast your product or idea as cool, just call it a Web 2.0 technology,
regardless of how deeply it embodies the full range of ideals. I see Web 2.0 as helpful to the extent that it
helps librarians let go of very outdated views of the Web and move forward in the adoption of newer
technologies and services”.
4. DATA ANALYSIS & INTERPRETATION
4.1. Library Automation Software’s (LAS)
Based on the current on-line survey, it has been found that there are mainly three (3) Library Automation
Software (LAS) (Discussed Above) used by the libraries of IIT and IIM India. Table 3 below shows the
LAS used by every library.
Table 3 Library Automation Software in (IITs & IIMs).
S.No Name of The Institute
Library Automation Software
Libsys Virtua Koha
1 IIT Delhi Y N N
2 IIT Kanpur Y N N
3 IIT Maddras N Y N
4 IIT Mumbai Y N N
5 IIT Kharagpur Y N N

Tajamul Hussain Dar, Sofi Gh Mohiuddin Jeelani and Haamid Amin Mir
http://www.iaeme.com/IJLIS/index.asp
Virtua
1
7%
6 IIT Roorkee
7 IIT Guwahati
8 IIT Bubaneshwar
9 IIT Hyderabad
10 IIT Ganghinagar
11 IIT Patna
12 IIT Varanasi
13 IIT Jodhpur
14 IIT Ropar
15 IIT Mandi (H.P)
16 IIT Indore
17 IIM Ahmedabad
18 IIM Banglore
19 IIM Calcutta
20 IIM Indore
21 IIM Lucknow
Total
The data present in table-II can also be understood by
viz: Libsys (72%), Koha (21%) and
are either still to install or in the process of installing.
4.2. Web 2.0 Tools adopted by Libraries
The present study also focuses on the applications of web 2.0 tec
Technology & Indian Institute of Management libraries websites. Nine web 2.0 technologies are taken as a
sample among the various Web 2.0 tools. The online survey analyzed whether these tools were used in
library websites. Only their quantitative perspectives have been placed. These are web 2.0 technologies are
discussed as below:
E-mail: Email, short for "electronic mail," is one of the most widely used features of the Internet, along
with the web. It allows you to send and
anywhere in the world.
Gh Mohiuddin Jeelani and Haamid Amin Mir and Dr. Shabir Ahmad Ganaie
http://www.iaeme.com/IJLIS/index.asp 6
Libsys
10
72%
Koha
3
21%
LAS Usage & %age
N N
Y N
Y N
N N
N N
Y N
N N
N N
Y N
N N
N N
N N
N N
Y N
Y N
N N
10 01
II can also be understood by Figure 1. We can see the %age of every LAS
(21%) and VIRTUA (7%) Out of 21 institutions 14 were using LAS and the rest 7
are either still to install or in the process of installing.
Figure 1
Web 2.0 Tools adopted by Libraries
The present study also focuses on the applications of web 2.0 technologies in Indian Institute of
Only their quantitative perspectives have been placed. These are web 2.0 technologies are
Email, short for "electronic mail," is one of the most widely used features of the Internet, along
with the web. It allows you to send and receive messages to and from anyone with an email address,
editor@iaeme.com
Libsys
Libsys
Virtua
Koha
N
N
N
N
Y
N
N
N
N
Y
N
Y
N
N
N
N
03
We can see the %age of every LAS
Out of 21 institutions 14 were using LAS and the rest 7
hnologies in Indian Institute of
Only their quantitative perspectives have been placed. These are web 2.0 technologies are
Email, short for "electronic mail," is one of the most widely used features of the Internet, along
receive messages to and from anyone with an email address,

Table 4 E-mail Adopted Libraries
S.No Name of the Institution Present Not Present
1 IIT Delhi Y N
2 IIT Kanpur N Y
3 IIT Maddras Y N
4 IIT Mumbai N Y
5 IIT Kharagpur Y N
6 IIT Roorkee Y N
7 IIT Guwahati Y N
8 IIT Bubaneshwar Y N
9 IIT Hyderabad Y N
10 IIT Ganghinagar Y N
11 IIT Patna Y N
12 IIT Varanasi Y N
13 IIT Jodhpur Y N
14 IIT Ropar Y N
15 IIT Mandi (H.P) Y N
16 IIT Indore Y N
17 IIM Ahmedabad Y N
18 IIM Banglore Y N
19 IIM Calcutta Y N
20 IIM Indore Y N
21 IIM Lucknow Y N
Total 19 02
Data from Table 4 shows that majority of libraries i.e. (19 out of 21) are using e-mail as a basic ICT
tool for their users to facilitate number of services.
The next most used web 2.0 tools were Facebook followed by twitter; this is because of the current
trend of social networking. Most of the users use these tools to share with librarians as well as with friends.
The adaptation of these tools is tabulated in Table (5 & 6) and can also be seen from Figure 2 below:
Facebook: Face book is an online social networking service where Users must register before using the
site, after which they may create a personal profile, add other users as friends, exchange messages, and
receive automatic notifications when they update their profile.
Table 5 Facebook
S.No Name of the Institution Facebook
1 IIT Delhi N
2 IIT Kanpur N
3 IIT Maddras N
4 IIT Mumbai Y
5 IIT Kharagpur N
6 IIT Roorkee N
7 IIT Guwahati N
8 IIT Bubaneshwar Y
9 IIT Hyderabad N
10 IIT Ganghinagar Y
11 IIT Patna N
12 IIT Varanasi N
13 IIT Jodhpur N

14 IIT Ropar N
15 IIT Mandi (H.P) N
16 IIT Indore N
17 IIM Ahmedabad Y
18 IIM Banglore Y
19 IIM Calcutta N
20 IIM Indore Y
21 IIM Lucknow Y
Total 7
(Y-PRESENT; N-NOT PRESENT)
Twitter: Twitter is an online social networking and micro blogging service that enables users to send and
read short 140-character text messages, called "tweets"
Table 6 Twitter
S.No Name of the Institution Twitter
1 IIT Delhi N
2 IIT Kanpur N
3 IIT Maddras N
4 IIT Mumbai Y
5 IIT Kharagpur N
6 IIT Roorkee N
7 IIT Guwahati N
8 IIT Bubaneshwar Y
9 IIT Hyderabad Y
10 IIT Ganghinagar Y
11 IIT Patna N
12 IIT Varanasi N
13 IIT Jodhpur N
14 IIT Ropar N
15 IIT Mandi (H.P) N
16 IIT Indore N
17 IIM Ahmedabad N
18 IIM Banglore Y
19 IIM Calcutta N
20 IIM Indore N
21 IIM Lucknow Y
Total 6
(Y-PRESENT; N-NOT PRESENT)

0 2
Figure 2
Based on the chart above we can see the %age of both the tools as out of 21
using Facebook and 7 (33.33%) twitter
You Tube: YouTube is a video-sharing website, created by three former PayPal employees in February
2005 and owned by Google since late 2006, on which users can upload, view and share videos.
RSS: feed RSS (Rich Site Summary); originally RDF Site Summary; often dub
Syndication, uses a family of standard web feed formats to publish frequently updated information: blog
entries, news headlines, audio, video. An RSS document (called "feed", "web feed" or "channel") includes
full or summarized text, and metadata, like publishing date and author's name.
S.No
1 IIT Delhi
2 IIT Kanpur
3 IIT Maddras
4 IIT Mumbai
5 IIT Kharagpur
6 IIT Roorkee
7 IIT Guwahati
8 IIT Bubaneshwar
9 IIT Hyderabad
10 IIT Ganghinagar
11 IIT Patna
12 IIT Varanasi
13 IIT Jodhpur
14 IIT Ropar
15 IIT Mandi (H.P)
16 IIT Indore
17 IIM Ahmedabad
7 (33.33%)
6 (28.57%)
4 6 8 10 12
Figure 2 Facebook and Twitter: Number & Percentage
Based on the chart above we can see the %age of both the tools as out of 21
twitter.
sharing website, created by three former PayPal employees in February
feed RSS (Rich Site Summary); originally RDF Site Summary; often dub
metadata, like publishing date and author's name.
Table 7 YouTube
Name of the Institution
IIT Bubaneshwar
IIT Ganghinagar
IIT Mandi (H.P)
IIM Ahmedabad
editor@iaeme.com
14 16
Number & Percentage
Based on the chart above we can see the %age of both the tools as out of 21 institutions 6 (28.57%) are
sharing website, created by three former PayPal employees in February
feed RSS (Rich Site Summary); originally RDF Site Summary; often dubbed Really Simple
YouTube
N
N
N
Y
N
N
N
Y
N
Y
N
N
N
N
N
N
N

4(19.04)
0
1
2
3
4
5
Youtube
18 IIM Banglore
19 IIM Calcutta
20 IIM Indore
21 IIM Lucknow
Total
(Y: Present, N: Not Present)
S.No
1 IIT Delhi
2 IIT Kanpur
3 IIT Maddras
4 IIT Mumbai
5 IIT Kharagpur
6 IIT Roorkee
7 IIT Guwahati
8 IIT Bubaneshwar
9 IIT Hyderabad
10 IIT Ganghinagar
11 IIT Patna
12 IIT Varanasi
13 IIT Jodhpur
14 IIT Ropar
15 IIT Mandi (H.P)
16 IIT Indore
17 IIM Ahmedabad
18 IIM Banglore
19 IIM Calcutta
20 IIM Indore
21 IIM Lucknow
Total
Figure 3
4(19.04) 4(19.04)
Youtube RSS
Table 8 RSS
Name of the Institution
IIT Bubaneshwar
IIT Ganghinagar
IIT Mandi (H.P)
IIM Ahmedabad
Figure 3 Number of Libraries using YouTube & RSS
editor@iaeme.com
Y
N
N
N
4
RSS
N
N
N
Y
N
N
N
Y
Y
N
N
N
N
N
N
Y
N
N
N
N
N
4

Youtube and RSS are most used web 2.0 tools in these libraries to interact with its patrons and as well
as with the partner institutions. Four (4) institutions out of 21 i.e. (19.04 %) are using these two tools.
Now coming to LinkedIn, Blog, Google+ and Wiki, these are the other web 2.0 tools adopted by under
survey institutions. Before going to analyze data about these tools let us know something about these tools
and how they are used.
Linked In: LinkedIn is a business-oriented Social networking service. Founded in December 2002 and
launched on May 5, 2003, it is mainly used for professional networking.
Blog: A blog is a discussion or informational site published on the World Wide Web and consisting of
discrete entries ("posts") typically displayed in reverse chronological order (the most recent post appears
first)
Google+: Google+ is a social networking and identity service that is owned and operated by Google Inc. It
is not simply a social networking website, but also an authorship tool that associates web-content directly
with its owner/author.
Wiki: A wiki is usually a web application which allows people to add, modify, or delete content in
collaboration with others. Text is usually written using a simplified markup language or a rich-text editor.
The data tabulated in Table 9 shows the usage of these tools. We can sort them according to rank as
LinkedIn with three (3) occurrences followed by Blog (2) and Google+&Wiki with One (1) each. The same
can be understood by Figure 4 and in addition with the %age as:
LinkedIn 14.28%
Blog 9.52%
Google+ 4.76%
Wiki 4.76%
Table 9 LinkedIn; Blog; Google+ and Wiki
S.No. Name of the Institute LinkedIn Blog
Google
+
Wiki
1
I
I
T
Delhi NA NA NA NA
2 Kanpur NA NA NA NA
3 Maddras NA NA NA NA
4 Mumbai NA NA NA NA
5 Kharagpur NA NA NA NA
6 Roorkee NA NA NA NA
7 Guwahati NA NA NA NA
8 Bubaneshwar NA NA NA NA
9 Hyderabad NA A NA NA
10 Ganghinagar NA NA NA NA
11 Patna NA NA NA NA
12 Varanasi NA NA NA NA
13 Jodhpur NA NA NA NA
14 Ropar NA NA NA NA
15 Mandi (H.P) NA NA NA NA
16 Indore NA A A A
1 I
I
M
Ahmedabad NA NA NA NA
2 Banglore A NA NA NA
3 Calcutta NA NA NA NA

0
1
2
3
3 (14.28%)
4 Indore
5 Lucknow
Total
Figure 4 Number & %age of LinkedIn, Blog, Google+ & Wiki
4.3. Usage of Web 2.0 Tools
The study identifies the most used as well as least used web 2.0 technologies among the IIT & IIM
libraries simultaneously we can categorize these
using Web 2.0 Tools. Table 10 (A) & (B)
usage.
Table 10 (A) Number of Web 2.0 Tools adopted Individually (IITs)
S.No.
Name of the
Institute E
mail
1
I
I
T
Delhi A
2 Kanpur NA
3 Maddras A
4 Mumbai A
5 Kharagpur A
6 Roorkee A
7 Guwahati A
8 Bubaneshwar A
3 (14.28%)
2 (9.52%)
1 (4.76%)
1 (4.76%)
A NA
A NA
3 2
Number & %age of LinkedIn, Blog, Google+ & Wiki
libraries simultaneously we can categorize these Libraries as sound libraries and weakened libraries in
(A) & (B) gives the details of every library on the basis of web 2.0 tools
(A) Number of Web 2.0 Tools adopted Individually (IITs)
Web 2.0 Tools
E-
mail
Faceb
ook
Twitt
er
Linked
In
You
Tube
RSS
A NA NA NA NA NA
NA NA NA NA NA NA
A NA NA NA NA NA
A A A NA A A
A NA NA NA NA NA
A NA NA NA NA NA
A NA NA NA NA NA
A A A NA A A
editor@iaeme.com
LinkedIn
Blog
Google+
Wiki
NA NA
NA NA
1 1
Number & %age of LinkedIn, Blog, Google+ & Wiki
Libraries as sound libraries and weakened libraries in
gives the details of every library on the basis of web 2.0 tools
(A) Number of Web 2.0 Tools adopted Individually (IITs)
Blog
Goog
le
+
Wiki
NA NA NA
NA NA NA
NA NA NA
NA NA NA
NA NA NA
NA NA NA
NA NA NA
NA NA NA

9 Hyderabad A NA A NA NA A A NA NA
10 Ganghinagar A A A NA A NA NA NA NA
11 Patna A NA NA NA NA NA NA NA NA
12 Varanasi A NA NA NA NA NA NA NA NA
13 Jodhpur A NA NA NA NA NA NA NA NA
14 Ropar A NA NA NA NA NA NA NA NA
15 Mandi (H.P) A NA NA NA NA NA NA NA NA
16 Indore A NA NA NA NA A A A A
Total 15 3 4 0 3 4 2 1 1
Table 10 (B) Number of Web 2.0 Tools adopted Individually (IIMs)
S.No
Name of the
Institute
Web 2.0 Tools
E-
mail
Faceb
ook
Twitt
er
Linked
In
You
tube
RSS Blog
Googl
e
+
Wiki
1
I
I
M
Ahmedabad A A NA NA NA NA NA NA NA
2 Banglore A A A A A NA NA NA NA
3 Calcutta A NA NA NA NA NA NA NA NA
4 Indore NA A NA A NA NA NA NA NA
5 Lucknow NA A A A NA NA NA NA NA
Total 3 4 2 3 1 0 0 0 0
The websites of all IIT & IIM libraries in the survey were working during the survey period. Many
libraries provided links to Web 2.0 applications on their home pages. A few developed a separate page to
enlist such applications. The others provided information on the pages of relevant sections and
departments.
A list of many Web 2.0 applications adopted in IITs & IIMs library websites is provided in Table X
(A) and X (B). E-mail was found to be the most popular tool. The second most popular tool was You tube.
Libraries were providing reference and information services to distant users via these tools. The next
popular application was social networking. Eight libraries had a presence on social sites.
The web 2.0 enabled IIT libraries use how many web 2.0 technologies on their library websites out of
nine has been measured by a rank analysis. Based on those rank it can be plotted out that which library is
much social in comparison with others. As clearly seems from the (Figure-5) we can see that E-mail is the
most used web 2.0 tool followed by Face book, Twitter, You tube, RSS, LinkedIn, Blog, Google+ and the
last among the sample is the Wiki.

Figure 5
Furthermore the number of web 2.0 Applications used by every individual library are tabulated in the
below tables Table 11 (A) & 11 (B)
Table 11 (A): Number of web 2.0 tools adopted per Library (IITs)
S.No.
1
I
I
T
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Figure 5 Individual Occurrence of Every Web 2.0 Tool
(B) or the same can be understood from the (Figure 6).
(A): Number of web 2.0 tools adopted per Library (IITs)
Name of the Institute
Number of Web 2.0
Indore
Bubaneshwar
Hyderabad
Mumbai
Ganghinagar
Roorkee
Guwahati
Delhi
Maddras
Kharagpur
Patna
Varanasi
Jodhpur
Ropar
Mandi (H.P)
Kanpur
editor@iaeme.com
Individual Occurrence of Every Web 2.0 Tool
(Figure 6).
(A): Number of web 2.0 tools adopted per Library (IITs)
Number of Web 2.0
Applications
5
5
4
4
4
1
1
1
1
1
1
1
1
1
1
0

5 5
4 4
0
1
2
3
4
5
6
Number of Web 2.0 Applications per Institution
Table 11 (B): Number of web 2.0 tools adopted per Library (IIMs)
S.No.
1
I
I
M
2
3
4
5
Use of IT in libraries has become inevitable in an era of information explosion and the emergence of a
wide range of new technologies. Effective use of IT in libraries helps in performing their operations and
services most efficiently. In India, many libraries have been adopting IT applications to library operations
for providing efficient services and participating i
to library operations is a complex and continuous process. It requires imaginative, intelligent planning and
huge investment of financial as well as human resources. Libraries intending to use IT have
systematically well in advance for successful implementation to derive maximum benefits and minimize
problems. To keep pace with the developments, libraries need to re
make consistent and systematic efforts to
complex information needs of users.
5. FINDINGS
Based on the survey we found that the institutions are using best of the Internet and communication
technology (ICT). Some of the institutions
partner institutions so that the patron needs be fulfilled. Being the technologically sound institutions every
ICT tool is used with the maximum benefit. The websites of all IIT & IIM libraries
working during the survey period. Many libraries provided links to Web 2.0 applications on their home
pages. A few developed a separate page to enlist such applications.
4
1 1 1 1 1 1 1 1 1 1
0
5
(B): Number of web 2.0 tools adopted per Library (IIMs)
Name of the Institute
Number of Web 2.0
Banglore
Lucknow
Ahmedabad
Indore
Calcutta
Figure 6
of new technologies. Effective use of IT in libraries helps in performing their operations and
for providing efficient services and participating in networks for sharing resources. Implementation of IT
huge investment of financial as well as human resources. Libraries intending to use IT have
problems. To keep pace with the developments, libraries need to re-define and re
make consistent and systematic efforts to make use of the new technologies in order to satisfy variety of
complex information needs of users.
technology (ICT). Some of the institutions are in the infancy stage, but still keeps pace with the other
ICT tool is used with the maximum benefit. The websites of all IIT & IIM libraries
pages. A few developed a separate page to enlist such applications.
editor@iaeme.com
3
2 2
1
(B): Number of web 2.0 tools adopted per Library (IIMs)
Number of Web 2.0
Applications
5
3
2
2
1
of new technologies. Effective use of IT in libraries helps in performing their operations and
n networks for sharing resources. Implementation of IT
huge investment of financial as well as human resources. Libraries intending to use IT have to plan
define and re-evaluate their roles and
make use of the new technologies in order to satisfy variety of
are in the infancy stage, but still keeps pace with the other
ICT tool is used with the maximum benefit. The websites of all IIT & IIM libraries in the population were

E-mail was found to be the most popular tool. The second most popular feature was Facebook and
Twitter. Twitter “allows users to share their thoughts instantly with everyone in its network, as long as
entries are 140 characters or less. The word limit forces authors to compress and summarize their thoughts.
For the reader, it reduces information overload because the essence of information can be quickly scanned”
(Kim and Abbas, 2010). The libraries in this study used this technology to share news and
announcements. Libraries were providing reference and information services to distant users through live
Email using Facebook & Twitter. The next popular applications were RSS and Youtube. Four libraries had
a presence on Youtube and also use RSS. A few also used other social sites. Libraries also made their
blogs using various blogging softwares.
The survey has provided a useful summary of current state-of-the art of using ICT in IIT & IIM
libraries in India. The survey confirmed that ICT has deeply embedded in the management of information
in IIT & IIM libraries. It has become a powerful tool in the management of routine library operations and
services. The analysis has shown that the use of technology in IIT & IIM libraries is increasing steadily
and significantly. The level of response shown to the present survey indicated that IIT & IIM libraries
continue to be more interested in using ICT in future.
6. RECOMMENDATIONS
The present survey suggests the following to overcome the barrier between library services and the patron:
• Provide professional staff so that every automated service as well as ICT tool can be used effectively.
• Evaluate the patron trend or need regularly so that focus may be diverted to those needs.
• Use of user friendly softwares and tools in order to facilitate all types of users.
• Sufficient %age of library funds should be fixed for Automation and ICT Applications.
7. CONCLUSION
The survey has provided a useful summary of current state-of-the art of using ICT in IIT & IIM libraries in
India. The survey confirmed that ICT has deeply embedded in the management of information in these
libraries. It has become a powerful tool in the management of routine library operations and services. The
analysis has shown that the use of technology in the said libraries is increasing steadily and significantly.
Use of ICT in libraries has become inevitable in an era of information explosion and the emergence of a
wide range of new technologies. Effective use of ICT in libraries helps in performing their operations and
services most efficiently. In India, many libraries have been adopting ICT applications to library operations
for providing efficient services and participating in networks for sharing resources. Implementation of ICT
huge investment of financial as well as human resources. Libraries intending to use ICT have to plan
problems. To keep pace with the developments, libraries need to re-define and re-evaluate their roles and
make consistent and systematic efforts to make use of the new technologies in order to satisfy variety of
complex information needs of users. The role of the libraries in future would be heavily involved in
adopting modern technologies and repackaging of information to provide need-based, value-added services
to their users.
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