3735 Spottswood Ave
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Benjamin Patrick is seeking a hospitality position. He has a hospitality resort management degree from the University of Memphis and certifications in guest services and concessions management. His experience includes evaluating hotels as a mystery shopper, assisting NBA teams as a guest service associate at a Westin hotel, and serving as a server assistant at a steakhouse. In college, he held leadership roles as president, vice president, and new member educator of his fraternity chapter.
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Similar to 3735 Spottswood Ave (20)
3735 Spottswood Ave
- 1. B E N J A M I N S P A T R I C K 1 0 1 5 0 B R E E Z Y R I D G E C O V E . C O R D O V A , T N 3 8 0 1 6 ( 9 0 1 ) 8 2 5 - 4 2 0 2 Bnpatrick4@gmail.com EDUCATION Hospitality Resort Management Major August 2017 The University of Memphis, Memphis, TN CERTIFICATIONS • Certified Guest Service Professional December 2013 American Hotel & Lodging Educational Institute • Concessions Management Certification May 2016 National Association of Concessionaires EXPERIENCE 7 Second Solutions Marketing and Research, Memphis, TN November 2016- Present Mystery Shop Caller • Evaluate and grade 20+ hotels on customer service performance via phone • Maintain accurate data used to enhance employee training • Engage new business leads for marketing projects Towne Park Westin, Memphis, TN October 2016- Present Guest Service Associate • Assist NBA teams and VIPS clients with luggage in premium hotel located in heart of tourist • Provide exceptional hospitality to guest in attentive, friendly, and efficient manner • Assist in making sure all cars and guest belongs are taken care of in a safe manner Stoney River Steak House, Germantown, TN January 2016 – July 2016 Server Assistant • Transform dining room for brunch and dinner guest • Maintained a composed, professional, and calm attitude always • Observe the floor always to fulfill guest needs and wants COLLEGE LEADERSHIP Pi Kappa Alpha Fraternity December 2013 – May 2017 President • Conducted chapter and executive meetings for a forty-man chapter • Delegated responsibilities to eight executive members Vice President • Planned and coordinated special events for over one hundred guest • Corresponded with nine other organizations to spread awareness for campus events New Member Educator • Developed and led twenty-three young men through a 6-week education process
- 2. • Succeeded at maintaining a 100% retention rate to double the chapter size to 60 men