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From Destruction to Opportunity: Mobile money in Haiti Salah Goss Bill & Melinda Gates Foundation June 27, 2011 © 2010 Bill & Melinda Gates Foundation
2 © 2010 Bill & Melinda Gates Foundation       |  Mobile money in Haiti
Mobile money in Haiti © 2010 Bill & Melinda Gates Foundation       |  3
4 © 2010 Bill & Melinda Gates Foundation       |  Access to cash: the chronology of a $20 bill
5 © 2010 Bill & Melinda Gates Foundation       |  Haitian money ecologies  Figure 5: Map of Haitian transport routes. Bill Maurer, 2010
6 © 2010 Bill & Melinda Gates Foundation       |  Haiti Mobile Money Initiative Digicel Service Coverage in Haiti
Industry Principles  © 2010 Bill & Melinda Gates Foundation       |  7 PRINCIPLE 1 	Funds deposited in clients’ mobile wallets remain the property of the 			customers at all times	 PRINCIPLE 2 	Maximum caps on transaction and amount transacted per day are set to a 		level which minimizes risks of fraud while promoting electronic transactions  PRINCIPLE 3 	Transactions take place in real time	 PRINCIPLE 4 	General training, including AML and KYC training, is provided to outlets 		before they may be “accredited” by the service providers to register clients 		to the service	 PRINCIPLE 5 	Customers should be able to register at all outlets	 PRINCIPLE 6 	Customers have access to a “customer support” service 24/7	 PRINCIPLE 7 	Third-parties may be “accredited” by service providers to offer customer 		registration services	 PRINCIPLE 8 	Transaction records for mobile money services are kept for an adequate 		duration to resolve customer complaints	 PRINCIPLE 9 	For cash-in/cash-out operations, all transactions are done against the retail 		outlet’s own
Thank You © 2010 Bill & Melinda Gates Foundation. All Rights Reserved. Bill & Melinda Gates Foundation is a registered trademark in the United States and other countries.

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Update from the Bill and Melinda Gates Foundation - Haiti

  • 1. From Destruction to Opportunity: Mobile money in Haiti Salah Goss Bill & Melinda Gates Foundation June 27, 2011 © 2010 Bill & Melinda Gates Foundation
  • 2. 2 © 2010 Bill & Melinda Gates Foundation | Mobile money in Haiti
  • 3. Mobile money in Haiti © 2010 Bill & Melinda Gates Foundation | 3
  • 4. 4 © 2010 Bill & Melinda Gates Foundation | Access to cash: the chronology of a $20 bill
  • 5. 5 © 2010 Bill & Melinda Gates Foundation | Haitian money ecologies Figure 5: Map of Haitian transport routes. Bill Maurer, 2010
  • 6. 6 © 2010 Bill & Melinda Gates Foundation | Haiti Mobile Money Initiative Digicel Service Coverage in Haiti
  • 7. Industry Principles © 2010 Bill & Melinda Gates Foundation | 7 PRINCIPLE 1 Funds deposited in clients’ mobile wallets remain the property of the customers at all times PRINCIPLE 2 Maximum caps on transaction and amount transacted per day are set to a level which minimizes risks of fraud while promoting electronic transactions PRINCIPLE 3 Transactions take place in real time PRINCIPLE 4 General training, including AML and KYC training, is provided to outlets before they may be “accredited” by the service providers to register clients to the service PRINCIPLE 5 Customers should be able to register at all outlets PRINCIPLE 6 Customers have access to a “customer support” service 24/7 PRINCIPLE 7 Third-parties may be “accredited” by service providers to offer customer registration services PRINCIPLE 8 Transaction records for mobile money services are kept for an adequate duration to resolve customer complaints PRINCIPLE 9 For cash-in/cash-out operations, all transactions are done against the retail outlet’s own
  • 8. Thank You © 2010 Bill & Melinda Gates Foundation. All Rights Reserved. Bill & Melinda Gates Foundation is a registered trademark in the United States and other countries.