This document provides an agenda for the University Efficiency and Shared Services Forum taking place on April 28-29, 2015 in Sydney. The forum will feature presentations and panel discussions on topics related to improving efficiency and reducing costs in the university sector. Speakers will discuss audits of efficiency, challenges in meeting proposed higher education reforms, case studies of initiatives to improve processes and share services, and strategies to develop talent and capabilities to support more efficient operations. The goal is to help the higher education community work together to promote efficiency through sharing data, evidencing successes, and developing recommendations.
Growing a whole institution culture of commitment to student engagementJisc
As the student engagement agenda has gained momentum in UK higher and further education, there are numerous interesting and complex issues that arise and seemingly prevent a whole institutional commitment to working with students as partners.
Issues such as departmental autonomy, traditional hierarchies and power dynamics, and lack of time invested in innovative student engagement all contribute to a landscape where engaging students remains a project rather than a culture, and something done in a few departments rather than across a whole institution.
Find out more at https://www.jisc.ac.uk/events/growing-a-whole-institution-culture-of-commitment-to-student-engagement-20-jan-2016
Ossiannilsson evaluation and accreditation for quality assurance in higher di...Ebba Ossiannilsson
My Panel presentation at the Virtual Distance Education Quality and Trends , Policies and Regulations in Virtual Higher Education: Reflections, organized by Ministerio de Educación Superior Ciencia y Tecnología, MESCyT , and Universidad Abierta para Adultos, UAPA, Santo Domingo, R.D. 30 May 2018
Short presentation given at the BETT show 2008 highlighting the reason for educational change, some of the resistances to change and some of the actions to overcoming them.
Growing a whole institution culture of commitment to student engagementJisc
As the student engagement agenda has gained momentum in UK higher and further education, there are numerous interesting and complex issues that arise and seemingly prevent a whole institutional commitment to working with students as partners.
Issues such as departmental autonomy, traditional hierarchies and power dynamics, and lack of time invested in innovative student engagement all contribute to a landscape where engaging students remains a project rather than a culture, and something done in a few departments rather than across a whole institution.
Find out more at https://www.jisc.ac.uk/events/growing-a-whole-institution-culture-of-commitment-to-student-engagement-20-jan-2016
Ossiannilsson evaluation and accreditation for quality assurance in higher di...Ebba Ossiannilsson
My Panel presentation at the Virtual Distance Education Quality and Trends , Policies and Regulations in Virtual Higher Education: Reflections, organized by Ministerio de Educación Superior Ciencia y Tecnología, MESCyT , and Universidad Abierta para Adultos, UAPA, Santo Domingo, R.D. 30 May 2018
Short presentation given at the BETT show 2008 highlighting the reason for educational change, some of the resistances to change and some of the actions to overcoming them.
EDUCAUSE Annual Conference 2021: Digital Transformation to Create a Coordinat...brightspot
brightspot worked with Ohio University to answer these questions and helped them better understand and improve their student experience. Our holistic approach considered courses, student services, technology, facilities, community, and campus culture through an engaging and inclusive process.
In our session, Digital Transformation to Create a Coordinated, Compelling Student Experience, Maggie Walsh and Elliot Felix (brightspot) and Chris Ament and Brian Bowe (Ohio University) discuss our work together and share lessons learned that can be applied at your institution.
Jisc Change Agents' Network webinar 30 June 2015Ellen Lessner
Dr. Eleanor Quince, University of Southampton and Charlotte Medland, a student on the project, presented an overview of the Mission Employable; a student-led employability activity.
'Reflect and review' the webinar series led by Sarah Knight.
Seminar given at EduCause 2008 on how OpenCourseWare can help institutions meet their goals. Presentation given by Terri Bays, Dan Carchidi, and Sunnie Kim.
The changing face of assessment and feedback: how technology can make a diffe...Jisc
Over the past two years, the Jisc Assessment and Feedback programme has worked with over 30 institutions in the UK further and higher education sector to pilot new approaches that address a range of challenges to better meet the needs of learners, employers and staff. This workshop will share some of the experiences, approaches and lessons learned from these projects around key themes including:
Influencing change in assessment and feedback practices through a principle-led approach
Assessment and employability: the role of technology in supporting the development of skills and competences to enhance employment prospects
Feedback and feed forward: the role of technology in supporting learner engagement with feedback and improving progression
Electronic assessment management and how technology can support assessment lifecycle processes to make more effective use of resources
A range of resources will also be shared that can help to inform organisational good practice in enhancing assessment and feedback through technology.
The session will involve a mixture of presentation and discussion, giving participants opportunities to ask questions, discuss the themes emerging and how they relate to their contexts, and contribute to discussions around future priorities related to technology-enhanced assessment and feedback
As Houston Community College moves its Information Technology
services forward to achieve the goals set out by the Board of Trustees, Chancellor Maldonado, and Dr. Bill Carter, this report is intended to serve as a road-map and guide of where the institution has been, where it is now, and how to chart a course for the future. Over the last few years there has been incredible growth and change in the college, the student body, and the overall HCC community, as well as the technologies and processes the college uses to serve these populations.
Challenges faced by universities in online education - EMEA Online Symposium ...Studiosity.com
Neil Mosley of Cardiff University examined some of the challenges universities face in online education, with a focus on what to change, think and do differently.
Neil’s three key suggestions for universities to consider for the next academic year were:
- Invest and invest wisely in people and technology
- Seriously consider forming partnerships
- Don’t delay!
Learn about an approach to understanding and designing future student experiences through external and internal research, service design, and organizational design.
Many business owners have the misconception that they need to focus on every social media channel. Not true! Learn how to leverage social media properly for your small business.
A search result contains three distinct areas - ads, organic results, and local results. Learn more with this search guide from Titan Web Marketing Solutions.
EDUCAUSE Annual Conference 2021: Digital Transformation to Create a Coordinat...brightspot
brightspot worked with Ohio University to answer these questions and helped them better understand and improve their student experience. Our holistic approach considered courses, student services, technology, facilities, community, and campus culture through an engaging and inclusive process.
In our session, Digital Transformation to Create a Coordinated, Compelling Student Experience, Maggie Walsh and Elliot Felix (brightspot) and Chris Ament and Brian Bowe (Ohio University) discuss our work together and share lessons learned that can be applied at your institution.
Jisc Change Agents' Network webinar 30 June 2015Ellen Lessner
Dr. Eleanor Quince, University of Southampton and Charlotte Medland, a student on the project, presented an overview of the Mission Employable; a student-led employability activity.
'Reflect and review' the webinar series led by Sarah Knight.
Seminar given at EduCause 2008 on how OpenCourseWare can help institutions meet their goals. Presentation given by Terri Bays, Dan Carchidi, and Sunnie Kim.
The changing face of assessment and feedback: how technology can make a diffe...Jisc
Over the past two years, the Jisc Assessment and Feedback programme has worked with over 30 institutions in the UK further and higher education sector to pilot new approaches that address a range of challenges to better meet the needs of learners, employers and staff. This workshop will share some of the experiences, approaches and lessons learned from these projects around key themes including:
Influencing change in assessment and feedback practices through a principle-led approach
Assessment and employability: the role of technology in supporting the development of skills and competences to enhance employment prospects
Feedback and feed forward: the role of technology in supporting learner engagement with feedback and improving progression
Electronic assessment management and how technology can support assessment lifecycle processes to make more effective use of resources
A range of resources will also be shared that can help to inform organisational good practice in enhancing assessment and feedback through technology.
The session will involve a mixture of presentation and discussion, giving participants opportunities to ask questions, discuss the themes emerging and how they relate to their contexts, and contribute to discussions around future priorities related to technology-enhanced assessment and feedback
As Houston Community College moves its Information Technology
services forward to achieve the goals set out by the Board of Trustees, Chancellor Maldonado, and Dr. Bill Carter, this report is intended to serve as a road-map and guide of where the institution has been, where it is now, and how to chart a course for the future. Over the last few years there has been incredible growth and change in the college, the student body, and the overall HCC community, as well as the technologies and processes the college uses to serve these populations.
Challenges faced by universities in online education - EMEA Online Symposium ...Studiosity.com
Neil Mosley of Cardiff University examined some of the challenges universities face in online education, with a focus on what to change, think and do differently.
Neil’s three key suggestions for universities to consider for the next academic year were:
- Invest and invest wisely in people and technology
- Seriously consider forming partnerships
- Don’t delay!
Learn about an approach to understanding and designing future student experiences through external and internal research, service design, and organizational design.
Many business owners have the misconception that they need to focus on every social media channel. Not true! Learn how to leverage social media properly for your small business.
A search result contains three distinct areas - ads, organic results, and local results. Learn more with this search guide from Titan Web Marketing Solutions.
Higher Ed: Global Education
Sponsored & Hosted by: Wimba, Inc. (http://www.wimba.com/)
This webinar will explore a broad range of issues related to the institution's/unit's practices and procedures as new global campuses become the norm and the traditional education landscape transforms. Specific areas of interest may focus on strategic planning, accreditation, faculty workload, international programs, virtual learning communities, leadership, connecting educational institutions globally, trends, best practices and alternative education as an issue of national competitiveness.
Asia's Largest Education Gathering - 3rd EduCon SummitMavis YONG
Do not miss your chance to meet experts @ Higher Education Summit Asia! See the Latest Agenda at www.highereducationsummit.com/home
Hear from academics and specialists from leading schools and institutions all at EduCon Asia 2015. For more information visit www.educonasia.com
Learning and teaching reimagined, a new dawn for higher education?Jisc
Learning and teaching reimagined is a sector-wide initiative that launched in June in response to the rapid move to online learning and teaching. This webinar will mark the launch of the initiative’s flagship report which brings together the last five months of research and engagement with leaders from universities across the UK and partner sector bodies.
A presentation to the staff of the University of South Africa as part of a Benchmarking Activity around Technology Enhanced Learning, using the ACODE Benchmarks. Conducted for the Institute for Open and Distance Learning (IODL)
Universities Strategic Management Workshop Abdul Mohammed
USMW-4SD is specifically designed for Chancellors, Vice Chancellors, Pro Vice Chancellors for Research to Deans of Business Schools and Administrators of Higher Educational Institutions.
Similar to University Efficiency and Shared Services Forum Brochure (20)
University Efficiency and Shared Services Forum Brochure
1. University Efficiency and
Shared Services Forum
Driving greater value in university business processes and services
PRESENTING THE inaugural
28th – 29th April 2015 | PARKROYAL Darling Harbour Sydney
Featuring outstanding
presentations from:
Steven Martin,
Assistant Auditor-General, Financial Audit,
Audit Office of New South Wales
Simone Bohan,
Sector Director – Education,
Victorian Auditor-General’s Office
Patrick Woods, Vice-President and
Deputy Vice-Chancellor, Resources,
University of Technology Sydney
Ian Marshman, Senior Vice-Principal,
University of Melbourne
Professor Ray Roennfeldt, President,
Avondale College
Professor Ron Newman, Chief Executive
Officer, Virtu Institute and formerly
President, Raffles University System
Dr Neil Fraser, Director, Strategic Planning
and Information, Macquarie University
Nicole Tournier, Director, Finance Strategy,
Monash University
Geoff Hanmer, Managing Director,
ARINA Hayball
Professor Denise Kirkpatrick,
Deputy Vice-Chancellor, Academic,
University of Western Sydney
Sara Watts, Vice-Principal, Operations,
University of Sydney
Damien Israel, Chief Finance Officer,
University of Wollongong
Valerie Runyan, Director, Business
Process and Improvement Initiative,
Macquarie University
www.informa.com.au/universityefficiency15
2. University Efficiency and Shared Services Forum
Tuesday 28th April 2015
8:30 Registration and morning coffee
8:55 Opening remarks from the Chair of the day
Evaluating Efficiency
9:00 Reporting on efficiency in Higher Education
—— An insight into the findings and trends in the Australian Higher
Education sector from the Audit Office of NSW and the Victorian
Auditor-General’s Office
Steven Martin, Assistant Auditor-General, Financial Audit,
Audit Office of New South Wales
Simone Bohan, Sector Director – Education,
Victorian Auditor-General’s Office
10:00 Panel Discussion
How is Australia fairing in the efficiency battle?
—— Do HEIs make efficient use of their resources? How much fat is left in
the system?
—— Over-governed, over-regulated, and over-administered: fair
criticisms or furphies?
—— What price quality? Balancing steadfast principles with efficiency
gains
—— Competition vs collaboration in the a changing policy environment
—— Is the sector set up to produce efficient results?
Ian Marshman, Senior Vice-Principal, University of Melbourne
Patrick Woods, Vice-President and Deputy Vice-Chancellor, Resources,
University of Technology Sydney
Professor Denise Kirkpatrick, Deputy Vice-Chancellor, Academic,
University of Western Sydney
11:00 Morning Tea
11:30 Efficiency challenges in light of the Governments proposed Higher
Education reform
—— The short and longer term effects of the proposed reform
—— With all of the Pyne hoo-ha about fees have we lost the ability to
have a mature debate about costs?
—— What are the challenges facing higher education institutions for the
next decade?
12:10 Efficiency and the Student Experience
Creating a compelling student experience doesn’t have to mean the
expansion of current practices and the addition of more activities. By
developing a better understanding of what students believe
contributes to a proactive experience and understanding their
behaviours we can refine processes delivering greater efficiencies for
students and staff.
Denise will share student perspectives and university responses from
her experience at the University of Adelaide and the University of
Western Sydney.
Professor Denise Kirkpatrick, Deputy Vice-Chancellor, Academic,
University of Western Sydney
12:50 Lunch
Encouraging efficiency
1:50 Case Study
An insight into Macquarie University’s journey and
implementation of the Business Process Improvement Initiative
through the implementation of Lean in Higher Education
Valerie Runyan, Director, Business Process and Improvement Initiative,
Macquarie University
2:30 The importance of data in driving efficiency
—— Embedding business intelligence and benchmarking in strategic
planning
Dr Neil Fraser, Director, Strategic Planning and Information,
Macquarie University
3:10 Afternoon tea
3:40 Sweating your assets: towards a target UFA per EFTSL
Geoff Hanmer, Managing Director, ARINA Hayball
4:20 THINKTANK
How can the Higher Education community work together to
promote and support efficiency and value?
—— Sharing data
—— Evidencing efficiencies
—— Promoting wins
With input from the audience and key speakers, attendees can work
together to produce efficiency action points and recommendations to
take away from the forum.
5:00 Closing Remarks from the Chair of the day
5:10 End of Day 1 and networking drinks
DAY 1
www.informa.com.au/universityefficiency15
Venue Details
ParkRoyal Darling Harbour
150 Day Street, Sydney, NSW 2000
Phone: (02) 9261 1188, www.parkroyalhotels.com
3. 8:30 Registration and morning coffee
8:55 Opening remarks from the Chair of the day
Grappling with cost and quality
9:00 Sydney to Singapore and back again
—— Professor Newman will discuss his specific responsibility at the
University of Sydney to “repair” the budget and “delivery” of a
faculty between 2002 and 2006
—— Professor Newman will then examine the Raffles University System
- the experience, learnings and takeaways - and discuss what, if
anything, could be applied to the Australian system
Professor Ron Newman, Chief Executive Officer, Virtu Institute, former
President, Raffles University System
9:40 Should Higher Education be free? An insight into the German
system
—— The German way and why it works
—— What can be learned from their brief furore into fee paying
—— Are there principals to be applied to the Australian case?
Joern Hausner, Director, DAAD Information Centre Sydney
10:20 Cost and Quality: A Private Higher Education perspective
—— Unique cost and quality issues
—— Maintaining a robust quality system
—— Money matters
Professor Ray Roennfeldt, President, Avondale College
11:00 Morning tea
11:30 Sourcing and building talent to support university efficiency
effectiveness
Building a workforce capable of providing quality financial advice and
delivering efficiency through better practice services within the higher
education sector can be difficult and challenging. How can universities
attract, develop and retain a workforce equipped to support the
University of the future?
—— Creating well defined, measured, outcome driven roles and
attracting the right competencies to meet these demands
—— Real examples of how leadership and skill programs can enable your
workforce to develop, enhance and grow
—— Ideas for providing environments in which staff can gain experience
and be recognised for their contributions
—— Practical solutions to support and manage challenges within your
workforce
Nicole Tournier, Director, Finance Strategy, Monash University
12:10 Panel Discussion
Creative sourcing in Australian Higher Education: lessons learned
so far
—— How are shared services, outsourcing, “in-sourcing” and other
cost-containment and value-boosting approaches developing in
the Australian market?
—— Collaboration and competition – the legal dimensions. What could a
contestable market for HE shared services look like?
—— What are the primary causes of difficulties with cost-containment
strategies, and how can they be addressed?
—— Developing capabilities to manage outsourcing and shared service
relationships
Ms Sara Watts, Vice-Principal, Operations, University of Sydney
Mr Damien Israel, Chief Financial Officer, University of Wollongong
Visit www.informa.com.au/universityefficiency15 for regular updates
1:10 Lunch
2:10 CASE STUDY
Outsourcing and offshoring: A case study drawing from the
University of Canberra’s broad program of outsourcing
—— The journey from initially considering outsourcing to developing
strategic partnerships with suppliers
—— Managing and mitigating risk
—— The relationship between outsourcing and improving efficiency
—— Lessons learned
Melissa Hankinson, Executive Officer, Office of the Vice-President,
Operations, University of Canberra
2:50 The problem with Higher Education costing – and what to do
about it
Professor Alan Farley, Senior Business Advisor, Victoria University
3:30 Efficiency gains through a great shared services model
—— Discussing how the back office can increase the value it offers to the
rest of the organisation and in turn how this results in efficiency gains
—— Key considerations from the planning stage through to
implementation
—— In-house versus outsourced
—— Overcoming resistance to change
—— Benchmarking success
4:10 Closing remarks from the Chair of the day and close of conference
4:20 Afternoon tea and networking
University Efficiency and Shared Services Forum
Wednesday 29th April 2015 DAY 2
Speaking, Sponsorship, Exhibition Opportunities
For speaking and endorsement enquiries, please contact the Conference Manager:
Niamh Horan: +61 2 9080 4138 or Niamh.horan@informa.com.au
For sponsorship and exhibition enquiries, please contact the Sponsorship Manager:
Joshua Ward: +61 2 9080 4013 or Joshua.ward@informa.com.au
4. Use your QR Reader App on your
smartphone and scan this code to
take you directly to the website
For full terms and conditions, please visit:
www.informa.com.au/universityefficiency15
University Efficiency and Shared Services Forum
28th – 29th April 2015 | PARKROYAL Darling Harbour Sydney
If undeliverable return to: PO BOX Q1439, SYDNEY NSW 1230
3 Easy Ways to Register
WEB
www.informa.com.au/universityefficiency15
Telephone
+61 (0)2 9080 4025 – Quoting P15K12
Email
conferences@informa.com.au – Quoting P15K12
Stay Connected
LinkedIn www.informa.com.au/higheredau
Twitter www.twitter.com/higheredau #uniefficiency15
Blog www.informaaustralia.wordpress.com
YouTube www.youtube.com/informaoz
Google+ www.informa.com.au/googleplus
Slideshare www.slideshare.net/informaoz/tag/uniefficiency15
in
Pricing Details
Register Early Save Early Bird Rate
Book pay on or before 31st March 2015
Standard Rate
Book pay from 1st April 2015
Conference Package PRICE GST TOTAL SAVE PRICE GST TOTAL
Conference $1,495 $149.50 $1,644.50 $220 $1,695 $169.50 $1,864.50
3-5 Delegates $1,395 $139.50 $1,534.50 $220 $1,595 $159.50 $1,754.50
7-9 Delegates $1,295 $129.50 $1,424.50 $220 $1,495 $149.50 $1,644.50
10+ Delegates $1,095 $109.50 $1,204.50 $220 $1,295 $129.50 $1,424.50
POSTAGE
PAID
AUSTRALIA
