1. Unit 7: Training administration
KMS2014
Design & Management of Training Programme

2. Objectives
At the end of this unit, students will be able to carry out:
1. Pre-course administration
2. Post-course administration

3. A. Pre-course Administration
1.Book location, accommodation, food,
refreshments, equipment, and trainers
• Book preferred dates and alternative dates
• Make sure trainers are available on these dates
• Book in writing and be specific about requirements
• Confirm dates with trainers

4. 2. Prepare Working Agreements
• Contract between the training department and
customer
• Include what work is going to be done, when it will be
done, how much it is going to cost, when the charge is
going to be made, and who will be paying

5. 3. Prepare Course Lists
• Show title, date and location of the course
• Maximum number of places
• Names and location of delegates
• Unfilled places
• Reserved and “wait-listed” participants

6. 4. Confirm Places
Inform participants and their managers
5. Ensure Course is Full
Fill drop-out with reserves
Charge cancellation fee to keep cancellation to
minimum

7. 6. Send out registration forms
Send out at least 6 weeks before the course is due to
start
Form should have name of the course, start and end
dates
Show charges and cancellation fees
Identify person or organization responsible for paying

8. 7. Send Out Pre-work and Giving Instructions
Send out no later than 2 weeks before the course
Keep pre-work to minimum
Joining instructions include course title, start and
finish dates, locations, start and finish times, direction
to the venue, accommodation arrangements, dress
code, what participants have to pay

9. 8. Send Delegate Details to Trainer
Information will help the trainer decide on seating
plans and sub-group arrangement
9. Send Delegate Details to Training Centre
Includes participants’ names, number of nights they
need accommodation, and any special requirements of
the participants

10. A. Post Course Administration
1. Trainer Confirms Students’
Attendance
After the course, the trainer gives the list of
the attendees to the training administrator
Copies of the course critique is also sent to
the administrator

11. 2. Amend Training Records
Keep records accurate and up to date by assigning this
task to a named person/training administrator
Records should be amended as soon as the
administrator receives the list of attendees from the
trainer
Attendees are to fill critiques forms and give them
back to the administrator

12. 3. Analyze Course Critiques
To understand trainees’ perception of the course
Keep the analysis and critique forms on file
4. Complete Finances
Make payments of invoices related to the course