1. Process Document for Negotiation Dynamics course support
Receiving/ Collating relevant information on the course from various
departments
Information
from MBA
department
• Get deadlines for course pack, course
website and exam grades
• Get info on the budget code, list of
students, amphi/ BOR's booked
Professor's
hotel/ airport
transfers
• Book hotel accomodation and airport
transfers
• Book office and inform professor on his
office no., telephone and extn. no.
Get the schedule
finalized for the
course and nego
cases
• Finalize the schedule for teaching sessions
and nego role plays
• Inform the grader on the finalized nego
case session schedule

2. Process Document for Negotiation Dynamics course support
Coordination with the grader
Grader
Send an email to the grader
and inform him/her on the
nego cases and journals that
required to be graded
Send an email to HR
to prepare the
contract for the
grader
Inform the grader on the
grade deadline for the nego
cases and the journals

3. Process Document for Negotiation Dynamics course support
Execution of various simultaneous processes in preparation of the
course
Course Pack/
Course website
•Get the course
outline from
professor. Purchase
books if mentioned
in the coures
outline.
•Find the readings/
articles mentioned
in the coures
outline
•Check with
Licensing
department on the
copyright approval
•Print one master
course pack and
upload the outline
and readings on the
course website
•Send the link of the
course website to
the MBA dept and
the professor
• Create two
assignments in
coures website 1)
for 7 elements
preparation sheet
for the exam and 2)
Journal submission
• Upload debrief
sheet, Seven
element Prep sheet
and sample debrief
on the course
website
Video recording of
the exam
• Inform IT on
the date of the
exam and
request for
video
recordings
required
• Receive the
quote from IT
and send it to
MBA dept for
budget
approval
• Inform IT on
the budget
code once the
quote is
approved
• Once IT sends
the LPO, brief
the vendor on
the service that
is required on
the day of the
exam
• Inform the IT
on the finalized
exam slots and
the BOR's
assigned for
the exam
Exam grading
• Check with
MBA dept. on
the deadline
for the exam
grading
• Inform
professor on
the grading
deadline and
check with him
on the Journal
submission
deadline
• Finalize the
journal
submission
deadline
• Inform the
grader on the
deadline for
Journal
submission
communicated
to the students

4. Process Document for Negotiation Dynamics course support
Preparation for the Nego cases / role plays for the students
Create nego cases on the
nego platform. Enroll the
students on the nego
platform
Pair the students for every
case except the exam case
Order from Harvard the soft
copy of the nego cases. Put
Licensing office on copy
Upload the nego role
instruction link on the
course website in a
document library
Prepare a Preference
questionnaire for the
students
Send out a welcome email
to the students instructing
them on the class rules, role
plays , exam and pref.
questionnaire
Send out emails via mail
merge to the students on
the nego case role and
instruction link
Check with the students on
pairing for the exam.
Update the nego platform
with the pair
Send emails via the nego
platform informing the
students on their
confidential role
instruction for the exam
Release the grades for each
and every nego case after
the case has been graded.
The grades can be release
via the nego platform

5. Process Document for Negotiation Dynamics course support
Preparation for the Nego exam
Upload the schedule and
student pairing for the
exam on the course
website
Send a reminder to the
students to send in their
seven elements
preparation sheet before
their exam
Check if the video
recording team/ vendor is
on campus and give them
the exam schedule with
the student pair
After the exam is done,
collect from IT the video
files recorded during the
exam. Send the recorded
exams to the professor
Collect the Journals from
the students and send it
to the grader. Inform both
the grader and professor
on the grading deadline

6. Process Document for Negotiation Dynamics course support
Detailed explanation of the processes during the support of the Nego
course.
2 months before the module
1 Once faculty assistant is assigned to the professor, send an introductory email to him
informing on the assistance that we would provide him for the course
2 Send email to the professor on the assigned office no., telephone no. and extension.
3 Follow up with the professor on the course outline
4 Get the deadlines for the course pack, course website and grading due date from the
MBA department
5 Get information on the budget code, list of students, amphi/ BOR’s booked for the course
from the MBA department
6 As soon as the professor provides with the course outline, find the readings and articles
in the outline
7 Prepare copyright clearance form and seek approval from Licensing department to post
the readings on the course website
8 Request for course website and post all the readings on the course website
9 Send the link to the professor and MBA department
1 month before the module
1 Ask the resident FA of the teaching faculty to provide the flight details of the professor.
Accordingly make room reservation and arrange airport transfers.
2 Check with the professor on any IT/AV or simulation requirement for the course.
3 Finalize the teaching schedule for the course and nego role plays with the professor
4 Inform the grader on the nego cases and journals that required to be graded.
5 Send an email to HR to prepare the contract for the grader.
6 Inform the grader on the grade deadline for the nego cases and the journals.
7 Inform the grader on the finalized nego case session schedule.
8 For any required/ recommended books mentioned in the course outline, please make the
necessary arrangements
9 Create two assignments in course website 1) for 7 elements preparation sheet for the
exam and 2) Journal submission
10 Upload debrief sheet, Seven element Prep sheet and sample debrief on the course
website.
11 Arrange with IT department the video recordings required for the exam.
15 days before the module

7. Process Document for Negotiation Dynamics course support
1 Follow up with the professor on the handouts and IT requirements.
2 Arrange airport transfer for the professor
3 Check professor’s office for stationery items.
4 If the professor is new, place a welcome pack in his office.
5 One or two days before the course, check with the professor when the handouts need to
be uploaded.
6 Once IT confirm the vendor for video recording, brief the vendor on the service that is
required on the day of the exam.
7 Create nego cases on the nego platform. Enroll the students on the nego platform.
8 Pair the students for every case except the exam case.
9 Order from Harvard the soft copy of the nego cases. Put Licensing office on copy.
10 Upload the nego role instruction link on the course website in a document library.
11 Prepare a Preference questionnaire for the students.
12 Send out a welcome email to the students instructing them on the class rules, role plays,
exam and pref. questionnaire.
13 Send out emails via mail merge to the students on the nego case role and instruction link.
14 Check with the students on pairing for the exam. Update the nego platform with the pair.
During the teaching
1 Upload handouts.
2 In case the professor wants to introduce his assistant to the students, attend his first
session and get to know the students.
3 Release the grades for each and every nego case after the case has been graded. The
grades can be release via the nego platform.
4 Upload the schedule and student pairing for the exam on the course website
5 Send emails via the nego platform informing the students on their confidential role
instruction for the exam.
6 Send a reminder to the students to send in their seven elements preparation sheet
before their exam.
7 Check if the video recording team/vendor is on campus and give them the exam schedule
with the student pair.
8 If students send emails regarding their grades, course website access, nego platform
access, reply to them and direct them to the IT people to resolve the issue.
After teaching
1 After the exam is done, collect from IT the video files recorded during the exam. Send this

8. Process Document for Negotiation Dynamics course support
to the professor.
2 Collect the Journals from the students via the course website and send them to the
grader.
3 Inform both the grader and professor on the grading deadline