2. PERSONAL INFORMATION
SURNAME : Singh
FIRST NAMES : Nerissa
KNOWN AS : Nerissa
IDENTITY NUMBER / PASSPORT NUMBER : 7408250020086
AGE : 41
NATIONALITY : South African
RESIDENTIAL AREA : Lenasia South
PREFERRED GEOGRAPHIC AREA FOR WORK : Randburg
MARITAL STATUS : Married
DEPENDANTS : 0
LANGUAGE/S : English
DRIVERS LICENCE : Code 8
AVAILABILITY / NOTICE PERIOD : 1 Month
PRESENT / LAST SALARY (GROSS) :
DESIRED REMUNERATION :
CONTACT NUMBERS 082-724-9050
E-MAIL ADDRESS Nerissa@probetatraining.co.za
3. EDUCATION:
Qualification: Matric
Institution: St Catherine’s Convent
Date: 1992
Qualification: A+ Service Technician
Institution: Training Connection
Date: 1997
Qualification: Microsoft Certified System Engineer
Institution: Training Connection
Date: 1998
Qualification: Train the Trainer Certification
Institution: New Horizons
Date: 2001
Qualification: Microsoft Office (Intermediate) for Soft Skill training
Institution: New Horizons
Date: 2001
Qualification: Minute Taking and Meeting preparation
Institution: FASSET
Date: 2003
Qualification: Diploma in Human Resource Management/ Labour relations
Institution: UNISA
Date: 2004
Qualification: Exam Administration
Institution: Prometric
Date: 2000
ADDITIONAL TRAINING:
• A+ Hardware and Software programmes
• MS Office, 1998/2000 and XP.
• Photoshop
• Freehand
• Quark Xpress
• Frontpage
• Web based training (Webinars), with Citrix
ACHIEVEMENTS:
• Prefect in High School
• Office Manager
ACCREDITATIONS/MEMBERSHIPS:
•
4. COMPUTER LITERACY:
• MS Office, 1998/2000 and XP. (Includes Word, PowerPoint, Excel, Internet Explorer, Outlook)
• Computers made easy
• Microsoft Outlook (Intermediate)
• A+ Hardware and Software programmes
• MS Office, 1998/2000 and XP.
• Photoshop
• Freehand
• Quark Xpress
• Frontpage
• Patel (limited)
WORK EXPERIENCE:
Date: 2008- Current
Organization: Probeta Accountancy Development/Probeta Training
Designation: Course Administrator
Duties & Responsibilities:
Course Co coordinator:
• Managing an Online booking site
o Booking new courses onto the system
o Booking presenters against public courses
o Booking presenters against In House courses
o Booking presenters against webinars
o Ensuring that the links which are added to the booking site are working, and gets sent off for advertising.
o I receive the course material for the public courses, in house courses, webinars.
o I receive the course material back after being formatted , and I combine it to make a PDF Book.
o I create a link for the material as well from the Core FTP server, which is placed online for material sale.
o I print the manuals for the public, and in house course
o The material is then couriered to the destination of training.
o The clients receive confirmation from the on line automated system, and I ensure that all queries, and maps
t o the venue are sent timeously.
o I plan the schedule, to ensure that the venue’s are booked out for the year, and that there are no
duplications.
o I liaise with the venues, about set ups, dates meals (Venue coordinating for the courses)
o I receive the invoices and reconcile them to the online system, for payment.
o I assist clients with Pastel invoices.
• Liaising with corporate clients (Managing directors, partners of Audit and accounting firms), regarding
training requirements, and quotations for in house training.
o I assist with all client queries, due to the staff compliment of 3, I have extensive product knowledge and all
call are directed to me .
o A client will call in to request a course.
o The Course coordinator will discuss the content of the course with the client as well as the number of delegates.
o The course c coordinator will discuss the training with the manager, and decide on which accredited facilitator will present
the course.
o The course coordinator will negotiate pricing with the manager and client.
o The course coordinator will draw up a quote and send it to the client, based on the above information.
5. o The course coordinator will then received a written (e-mail) confirming the agreement of the quotation.
o The course coordinator will assist in the booking of an in house course.
o In order to make a booking on the Probeta Training site, one would need a booking number.
o The course coordinator will assist in creating the booking number for the client..
Back Office Process to be completed by the Course Coordinator
The Course coordinator, the presenter as well as the client will receive an e-mail, stating the booking is completed.
o The email informs the presenter of the following, to diarise:
o The date of the course
o The name of the course
o The time that the course needs to be presented.
o The venue
o What equipment is already at the client, or what equipment needs to be taken to the client?
The e-mail informs the client of the following:
o The amount which they will be invoiced
o The times of the course
o The equipment required.
o Assisting in booking the client onto the course.
Webinars
Webinar Definition: Web conferencing is used to conduct live meetings, training, or presentations via the
Internet. In a web conference, each participant sits at his or her own computer and is connected to other
participants via the internet.
The professional staff will decide what webinar should be presented. They will then e-mail you, to
confirm a time and date, and to make sure there are no clashes with other webinars .
Once a date has been decided you request the it be added to the presenters diary.
You will then request the following from the presenter in order to start the process
• The name of the course
• The Overview
• Course Content
• Objective
• Who should attend the course
• The manager will decide on the pricing
• The course coordinator will request the duration.
When the course coordinator receives all the relevant information, the following steps need to be
taken to add the webinar to the booking site.
There are 2 steps to adding the webinar information to the booking site, and therefore it is imperative to make sure
that there is no duplication.
• Booking with citrix to ensure that links are in place and downloadable for clients.
• Creating links after the recordings, to send to clients
• Marking off registers for post assessments
• Adding post assessment questions from material sent through.
• Certifications follow up.
6. Training
• Developing soft sills material from existing material
• Preparing slides
• Presenting as a webinar.
General:
• Answering calls
• Assisting with Residual skills queries
• Assisting with mark plans
• Filing
• Catering
• General management of 3 staff members
Date: 2006-2008
Organization: IT INTELLECT
Designation: Business Development Assistant
Schedule Coordinator
Events Coordinator
Exam Administrator
Duties & Responsibilities:
• Scheduling of Courses on the mainschedule. (Thisis the coreof our business,andrequired
extensive attention to detail)
• Client schedules needed to be updated daily,asthe executives needed to present themto
their clients regularly
• Data capturing onto the main schedule was a very important function,because it was captured directly from
the executive's registration forms. Thismeantthat dietaryrequirements,Student numbers andrelevant
information needed to be captured.
• Trainer allocation to differentclasses.
• Allocated student numbers for the certificates, these were authentic and needed to be archived, for follow
ons.
• When new registration formscame through she captured it on a spreadsheet,underthe different
executives names,along with relevant info,which needed to go throughto our CEO on a daily
basis.
• Reconciliation of figures with accounts during the course of the month to ensure that allocation
anddiscrepancies between the 2 of them werealleviated for the Executives,remuneration and
commissions.
• Assisted with the switchboard
• working knowledge of the courses,and wasable to advise clients on courses in the absence of the executives,
• Trained soft skills,aswellas orientation for school leavers.
• Handled the PR side of the company,ensuring that students were comfortable,happy andcontacted timeously
for courses.
• Dealtwith manual ordering andran the exam department.
Reason for Leaving: Personal Growth and Salary
7. Date: 2003-2006
Organization: Forest Industries Training &Education Authority (FlETA)- {SETA)
Designation: Authority Co-ordinator I Human Resources Manager
Duties & Responsibilities:
• Setting up and maintaining HR and Admin system
Set up andstore information electronically aswellas on paper
• Reports for Management
• StaffTraining
• Managing Staff Leave
• Management representation
• Recruitment process
• Recruitment selection
• Manage full recruitment process
• Induction
• Staff grievance process
• Discipline process
• Overseeing staffin the absence of the CEO.
• Employee Relations and wellbeing
• Employee communication
• Design and implement performance appraisal system
• Designand implement company policies and procedures
• HR reporting,
• Minute Taking andagenda's for 4 chambers,The executive committee, The audit committee andthe
Board.
• Travel arrangements for the Authority,andLiaising directly with authority members.
• Attaining Investors in People for the NSDS targets
FIETA is oneof 24 Sector Education and Training Authorities established by the Minister of Labour in March 2000. FIETA
serves the sub sectors of Forestry,wood products,furniture and pulp and paper. Ithas a separate chamber for each of
these sub sectors. A large part of the work involves coordinating the activities of these chambers, including and
producing agendas and minutes, making travel arrangements for delegates and attending to secretarial and other
requirements of the CEO.
Myduties as a PA included the following:
• Drawing up agendas
• Recording andproducing minutes of meetings. For this an excellent level of English and spelling was required.
• Planning of meetings,venues and catering.
• Arranging flights andmakingtravel arrangements and accommodation arrangements for delegates.
• Liaison with chamber committees.
• Computer literacy -Microsoft office.
• Dealing with people,sometimes difficult and antagonistic.
• Secretarial skills.
• Filing Systems.
• Supporting the CEO in hisrole,andkeeping trackof his diary.
Knowledge attained
• Working knowledge of the Skills Development Act
• Working knowledge of the Skills Development Act
• Working Knowledge of the National Skills Development
Strategy.
• Working Knowledge of the Public Finance Management
Act.
• Working Knowledge of the levy grants system.
• Working knowledge of dealing with travelagents.
8. • Knowledge andexperience of PR andMarketing in a service related context.
Reason for Leaving: Change of management,restructuring
Date: 2002-2003
Organization: Club Media
Designation: PA to 3 directors
Duties & Responsibilities:
• Reception duties,answering a switchboard, screening calls.
• Filing
• Taking Minutes of meetings
• Typing of correspondence
• Liaising with suppliers and clubs
• Receiving andattending to all queries andcomplaints.
• Responsible for director's diaries.
• Internal events co-ordinator
• Organising company functions.
Reason for Leaving: Temporary position/Company Liquidated.
Date: 1999-2002
Organization: New Horizons Computer Learning Centre
Designation: AccountsExecutive I Trainer I Exam Administrator
Duties & Responsibilities:
Since 1982,New Horizons Computer Learning Centres hasgrown to become the largest independent IT trainingcompany
worldwide
Duties atthis leading institute included
• Downloads of exams at Prometric
• Reconciling exam downloads
• Running MOUSexams
• Downloading VUEexams from the internet
• Advising students on courses andexaminations
• Invoicingandreceipting of allpayments
• Liaising with Microsoft
• Events co-ordinating for company functions.
As an Account Executive
• Cold Calling -selling computer courses
• Student Advising
• Internal Sales
9. • Basic Administration duties
• Receptionist duties
As a trainer,she trained the following basic Courses.
• Basiccomputers made easy
• Windows 98 Basic
• Power Point Basic
• Word Basic
• All student Liaisons
Reason for Leaving: Company Take Over.
Date: 1997-1998
Organization: Training Connection/Torque IT
Designation: Exam Administrator I Student Advisor Events coordinator
Duties & Responsibilities:
• Similar duties to that of New Horizons
Reason for Leaving: Offered a position at New Horizons
Date: 1993-1996
Organization: Dansam Clothing (Tiger and Pals Clothing)
Designation: Girl Friday/PA to MD
Duties & Responsibilities:
• Filing
• Typing
• Liaising with buyers
• Relieving switchboard operator
• Assisting the accounts department
• Invoicing
• Responsible for clothing sample deliveries and collection.
