The document outlines the topics that will be covered in a marketing management course. The course will cover 6 units: Marketing Concepts, Product Decision, Price Decision, Physical Distribution Decision, Promotion Decision, and Consumer Behavior. Promotion Decision will focus on the different elements of promotion including advertising, personal selling, sales promotion, publicity, and public relations. Personal selling will cover the prospecting, pre-approaching, approaching, presentation, handling objections, closing, and follow up stages. Different types of advertising such as percentage of sales, comparison to competitors, affordability, and objective-based will be discussed for determining advertising budgets.
Introduction to Consumer Behaviour; Consumer Behaviour
and Marketing Strategy; Consumer Involvement – Levels
of involvement, and Decision Making
Consumer Decision Process – Stages in Decision Process,
Information Search Process; Evaluative Criteria and
Decision Rules, Consumer Motivation – Types of Consumer
Needs, Ways of Motivating Consumers. Information
Processing and Consumer Perception.
Consumer Attitudes and Attitude Change; Influence of
Personality and Self Concept on Buying Behaviour,
Psychographics and Lifestyles, Impuse Buying.
Diffusion of Innovation and Opinion Leadership, Family
Decision Making, Influence of Reference Group
Industrial Buying Behaviour– Process and factors, Models
of Consumer Behaviour – Harward Seth, Nicosia, E& D,
Economic Model; Introduction to Consumer Behaviour
Audit; Consumer Behaviour Studies in India
Theories of Selling
1. AIDAS” theory
2.“Right set of circumstances” theory
3.“Buying-formula” theory
4.“Behavioural equation” theory
Securing Attention
Gaining Interest
Inducing Actions:
J.A Howard
Non-triggering cues
Triggering cues:
Informational cues
A Reinforcement
Specific product information cues
Brand elements and brand identity are often used next to each other to identify the brand, to enhance brand awareness and to facilitate unique brand associations which ultimately should differentiate the brand (Keller, 2006:140). Conventional brand elements form the visual identity of a brand, a logo, a name, a slogan and brand stories can be addressed as the key elements.
uploaded by SAHRUDAYAN NK, KICMA College , Neyyardam, Trivandrum, Kerala
Consumer behaviour is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants
Introduction to Consumer Behaviour; Consumer Behaviour
and Marketing Strategy; Consumer Involvement – Levels
of involvement, and Decision Making
Consumer Decision Process – Stages in Decision Process,
Information Search Process; Evaluative Criteria and
Decision Rules, Consumer Motivation – Types of Consumer
Needs, Ways of Motivating Consumers. Information
Processing and Consumer Perception.
Consumer Attitudes and Attitude Change; Influence of
Personality and Self Concept on Buying Behaviour,
Psychographics and Lifestyles, Impuse Buying.
Diffusion of Innovation and Opinion Leadership, Family
Decision Making, Influence of Reference Group
Industrial Buying Behaviour– Process and factors, Models
of Consumer Behaviour – Harward Seth, Nicosia, E& D,
Economic Model; Introduction to Consumer Behaviour
Audit; Consumer Behaviour Studies in India
Theories of Selling
1. AIDAS” theory
2.“Right set of circumstances” theory
3.“Buying-formula” theory
4.“Behavioural equation” theory
Securing Attention
Gaining Interest
Inducing Actions:
J.A Howard
Non-triggering cues
Triggering cues:
Informational cues
A Reinforcement
Specific product information cues
Brand elements and brand identity are often used next to each other to identify the brand, to enhance brand awareness and to facilitate unique brand associations which ultimately should differentiate the brand (Keller, 2006:140). Conventional brand elements form the visual identity of a brand, a logo, a name, a slogan and brand stories can be addressed as the key elements.
uploaded by SAHRUDAYAN NK, KICMA College , Neyyardam, Trivandrum, Kerala
Consumer behaviour is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants
1. Advertising
2. Main purpose of advertising
3. Advertising objectives
4. Advertising media
5. Advantages of advertising
6. Disadvantages of advertising
7. Personal selling
8. Features of personal selling
9. Process of personal selling
10. Importance and role of personal selling
11. Advertising Vs Personal Selling
The presentation was part of the Funding Conference in London on Monday 23 February 2015.
The presentation was by Judith Courts, NCVO Associate and looks at marketing as a two way process.
Find out more about the Funding Conference from NCVO: https://www.ncvo.org.uk/training-and-events/funding-conference/workshops
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2. Thursday, October 1, 2020 2
Marketing Management
Unit 1 – Marketing Concepts
Unit 4 – Physical Distribution Decision
Unit 2 – Product Decision
Unit 3 – Price Decision
Unit 5 – Promotion Decision
Unit 6 – Consumer Behavior
3. Meaning & Definition
Nature & Scope of Marketing
Importance of Marketing Management
Marketing orientation / Concepts
Functions of Marketing
Marketing Mix – 7 P’s
Thursday, October 1, 2020 3
Unit 1 – Marketing Concepts
4. Thursday, October 1, 2020 4
Unit 2 – Product Decision
Why New product fails
Branding Functions
Types of Branding labeling
5. Thursday, October 1, 2020 5
Unit 3 – Pricing Decision
Concepts of Price
Factors affecting Price determination
Pricing Policies
Types of Price
6. Thursday, October 1, 2020 6
Unit 4 – Physical Distribution Decision
Meaning
Functions & Types of Channels of
Distribution
Channel Intermediaries
Channel Management Decisions
Retailing & Wholesaling
7. Thursday, October 1, 2020 7
Unit 5 – Promotion Decision
Concepts of Promotion
Promotion Mix
1. Advertising
2. Types of Advertising
3. Personal Selling
4. Sales Promotion & its types
5. Publicity
6. Public relations
8. Thursday, October 1, 2020 8
Promotion
Refer to the entire set of activities, which
communicate the product, brand or service
to the user.
The idea is to make people Aware, Attract
& Induce to buy the product, in preference
over others
9. Thursday, October 1, 2020 9
What is Promotion
Refers to the use of
communication with the
twin objectives of
Informing potential
customers about the
product. & Persuading
them to buy it
10. Thursday, October 1, 2020 10
What is Promotion
Philip Kotler,
“Promotion includes all the activities the company
undertakes to Communicate & Promote its
Products to the Target Market.”
11. Thursday, October 1, 2020 11
Elements of Promotion
1. Advertising
2. Personal selling
3. Sales promotion
4. Publicity
5. Public relation
1. Advertising
12. Thursday, October 1, 2020 12
Elements of Promotion
Advertising
Any Paid Form of non-
personal presentation &
promotion of ideas, goods, &
services by an identified
sponsor.
Various advertising media –
Television, Radio,
Newspapers, Magazines,
Outdoor
13. Thursday, October 1, 2020 13
Elements of Promotion
Advertising
Merits:
1. Can reach many consumers simultaneously
2. Relatively low cost per exposure.
3. Excellent for creating brand images.
Demerits:
1. Many consumers reached are not potential buyers (waste of
promotion money)
2. High visibility makes advertising a major target of marketing critics.
3. Advertisements are often quickly & easily screened out by
consumers.
14. Thursday, October 1, 2020 14
Elements of Promotion
Personal selling
Face-to-face
communication between
Buyer & Seller
Face-to-Face personal
communication & presentation with
potential customers for the
purpose of selling the products
15. Thursday, October 1, 2020 15
Elements of Promotion
Personal selling
Merits:
1. Can be the most convincing promotion tool; sales
people can directly influence purchase behaviors.
2. Allows two way communication.
3. Often necessary for technically complex products.
Demerits:
1. High cost per contact.
2. Sales training and motivation can be expensive &
difficult.
3. Poorly done sales presentations can hurt sales’ as well
as company, product & brand images.
16. Objectives of Personal Selling
1.Creation of Demand
2.Handling Objectives
3.Exploring Hidden experience
4.Educating Customers
5.Building Relationships
18. Qualitative objectives
1) To “serve” existing account
2) To search out and obtain new customers.
3) To keep customers informed of changes in the
product line
4) To provide Technical Advice & Assistance to
customers
5) To provide advice & assistance to middlemen on
various management problems.
6) To collect & report market information to company
management.
19. Quantitative objective
1)To Obtain Sales Volume in ways that contribute to
profit objectives.
2)To keep Personal-selling Expenses within certain limits.
3)To Secure & Retain a certain share of the market.
4)To obtain some number of new accounts on regular
basis
20. Types of Personal Selling
Industrial Selling
Retail Selling
Services Selling
21. Types of Personal Selling
Industrial Selling
Is basically termed as Business- to Business Selling ( B2B)
Who buys finished goods & resell them to
the end users
Output of one producer enters into the
production process of another producers
These institutional customers use the
products in their daily operations.
Selling only to the government concern
1. Selling to Resellers:
2. Selling to Business Users:
3. Institutional Selling:
4. Selling to Govt.:
Grouped into 4 categories 4
22. Types of Personal Selling
Retail Selling
All the activities directly related to the sale
of Goods & Services to the ultimate
consumers for personal or Non-business
Use
23. Types of Personal Selling
Services Selling
Intangible,
Inseparable,
Variability & Perishability
Products
Vs
Services
25. Prospecting Involves identifying
potential customers.
A Prospect is a MAD buyer
Money – Money to spend
Authority – Authority to buy
Desire – Desire to Buy it
The sales person must – determine that the person has the Money,
Authority & Desire to purchase, which happens later
1. Prospecting & Qualifying:
A prospect means a probable buyer.
26. Methods of Prospecting
1. Cold canvassing - Face to face meeting
2. Endless chain customer referral- Referred peoples
3. Prospect pool - Names from telephone directory
4. Non competing sales force - Salespeople of non-
competing
5. Friends
6. Direct mail
7. Telemarketing
8. Trade shows & Demonstrations
27. 2. Pre-approaching :
Before the salesperson approaches the customers for a sale, it is
necessary to develop a sales strategy by collecting
customer data & combine with product attributes to
match their desires.
During this stage, the salesperson tries to understand about
the prospective buyers Needs, Problems, Buying Motives,
Preferences, Personal Character etc.
this Pre-approach is effective for making a
ground for approach.
28. 3. Approaching :
During this stage, the salesperson came in contact with
the potential customers & make an effort to influence them
for a favorable decision.
The appointment can be taken over
Phone, Mail,
Personal Visit &
Third Party Reference
29. Methods of Approach
1. The Introductory approach
- Focusing on the selling
company
2. The Benefit approach
- Focusing on consumer
benefits
3. The Referral approach
- Focusing on 3rd party’s
recommendation
30. 4. Presentation & Demonstration :-
The Prospect may be made to
• Understand the Special features, Benefits of the
product.
•Show the survey Reports, Relevant Data, Free
Gifts, referring to specific problems in other
products, Telling examples etc.
Here the salesperson presents his Products & Services before the
prospect & make an effort to create & modify their interest
towards it.
31. 5. Handling objections :
.
Customers make objections after or during the
presentation. These objections are many times
excuses for not buying.
Objections normally pause the sales process
because the customer either
- Not understood the product & its benefits, or
- Is not fully in agreement with the salesperson.
32. 5. Handling objections :
If the customer has doubts about the quality,
price & the usage of the product, it is the duty of
salesperson to clarify before close of the sale.
The salesman must face the buyer by giving
satisfactory answers, sincerely & without hurry.
33. 6. Closing the sales :
The salesman also asks question as to the
product-choice of color, Quantity, Terms etc.
At the climax stage, the prospects place orders with the
salesman.
Closing the sale is the goal in any selling process for a
salesperson, which comes after the objections are
effectively handled & the customer is satisfied
with the presentation & is ready to place an order.
34. 7. Follow up :-
This stage is important because it helps the
salesperson to know the satisfaction level / problems if
any , generate additional leads & also to maintain
goodwill and take corrective actions.
After sale service should be followed strictly i.e.,
punctuality, personal attention etc.
35. Six Things Which Makes A
Salesman Successful
1.Know the product
2.Know the company
3.Know the competition
4.Know the customer
5.Know the process of selling
6.Know own self
36. Thursday, October 1, 2020 36
Elements of Promotion
Sales promotion
Sales promotion mainly involves Short-term &
Non-routine incentives, offered to dealers
as well consumers.
The popular methods are
Demonstration, Trade Show,
Exhibition, Exchange offer,
Seasonal discount,
Free service, Gifts,
Contests, etc.
37. Thursday, October 1, 2020 37
Elements of Promotion
Sales Promotion
Merits:
1. It stimulates in the consumers an attitude
towards the product.
2. It creates a better incentive in the consumers
to make a purchase. It is a demand creator.
Demerits:
1. It involves additional expenditure on the part of the
business. Apart from the heavy expenditure to be
incurred on Advertisement & Personal selling.
This leads to an overall increase in
promotional costs.
38. Thursday, October 1, 2020 38
Elements of Promotion
Publicity
It is not a paid form of mass
communication that involves getting
favorable response of customers by
placing commercially significant
news in mass media.
39. Thursday, October 1, 2020 39
Elements of Promotion
Publicity
William J. Stanton :
“ Publicity is any promotional
communication regarding an
organization & / or its products
where the message is not paid for by
the organization benefiting from it.”
40. Thursday, October 1, 2020 40
Elements of Promotion
Publicity
“The notice or attention given to someone or
something by the media.” The media can take
notice of a company, organization or individual. It
usually takes the form of news coverage, feature
stories, executive interviews. Publicity can be
great for brands, building awareness & gaining
broad exposure.
42. Thursday, October 1, 2020 42
Elements of Promotion
Publicity
Merits:
1. It makes advertising and its message more credible.
2. Cost efficiency & effectiveness
Demerits:
1. Lack of control over media.
2.
43. Thursday, October 1, 2020 43
Elements of Promotion
Public relation
These activities
Promote a Positive Image, generate
publicity & encourage goodwill with the
objective of increasing sales.
44. Thursday, October 1, 2020 44
Elements of Promotion
Public relation
Public relations can take many forms,
including
Generating Favorable Media Coverage,
Hosting Special Events & sponsoring charitable
campaigns are examples of public relations.
47. 47
Rebate:
The rebate is the amount of the purchase
price refunded by the seller to the buyer,
when the quantity purchased reaches the
specified limit.
Rebates require the person to pay the full
amount in the store, following which they
will be require to fill & send directly to the
manufacturer, who will pass on the
discount to the customer later
48. 48
Discount:
If there is a 10% discount on the product for
the consumer, then it is known as
Consumer Discount.
However, if there is a 10% discount to the
dealer when he is purchasing from the
company, it is known as Trade Discount.
Discounts are reduction in price that is
offered on the spot to the consumer
49. 49
If a customer has been over-invoiced, the
excess amount will be refunded to him.
Refund:
Money which is returned to the customer in
the form of cash. Cash refund can occur due
to a variety of reasons
If a product is defective, the company may refund the cash
back to the customer for returning the product.
50. 50
Gifts:
Most common ways to promote your store during
festival time or when there is a huge walk in
expected is Gifting. Customers have an anticipation
that they might win a gift from the store.
A customer who purchases a set amount
of products will get the “Assured gift”
from you.
51. 51
Quantity Gifts:
Under this method, some extra quantity of the main
product is passed on as a gift to the customers.
For example, 25% extra toothpaste in a packet of
200 gm tooth paste.
52. 52
Samples:
Under this method, the producer distributes
free samples of his product among the
consumers.
Sales representatives distribute these
samples from door-to-door.
53. 53
Contests:
The blank form is made available to that consumer
who buys the product first.
Consumers taking part in the contest are asked to
answer some Very Simple Questions on a form
& forward the same to the company.
54. 54
Lucky Draw:
Under this method, the customers of a particular
product are offered gifts on a fixed date & the
winners are decided by the draw of lots. While
purchasing the product, the customers are given a
coupon with a specific number printed on it.
55. 55
Instant Draw & Assigned Gift:
Under this method, a customer is asked to scratch a
card on the purchase of a product & the name of
the product is inscribed thereupon which is
immediately offered to the customer as a gift. For
example, on buying a car when the card is scratched
such gifts are offered – TV, Refrigerator, Computer,
etc.
56. 56
Full Finance @ 0%:
Under this method, the product is sold & money
received in installment at 0% rate of interest. The
seller determines the number of installments in
which the price of the product will be recovered
from the customer. No interest is charged on these
installments.
57. 57
Advertising
is an audio or visual form
of marketing communication that employs
an openly sponsored, Non-personal
message to promote or sell a product,
Advertising is one of the most critical
components of marketing.
58. 58
Advertising
Concept of communicating a message about
goods & services to a customer.
Advertising is done using various media like
TV, Print, Radio, Online, Outdoor etc
where advertisements are showcased
showing the value to the customer.
59. 59
Advertising Budget
includes money for doing Advertising Research,
Getting Creatives Made (Consultants),
Printing Material, allocating money to
Advertising Media and ensuring proper
implementation of ad campaigns.
Refers to the amount of money
allocated towards advertising a
Product & Services
60. Thursday, October 1, 2020 60
Percentage of Sales
Comparable to the competition
Affordability
Objective and task-based
Methods of advertising budget
1
2
3
4
61. 61
Methods of advertising budget
Percentage of Sales:
In this method the advertising budget is
calculated as certain Fixed Percentage of
The Sales or estimated sales.
Most businesses set aside between 2% & 5% of
annual revenues for advertising. So if your annual
sales are Rs. 300,000/- then spend Rs. 6,000/- to
Rs.15,000/- on advertising.
62. 62
Methods of advertising budget
Comparison with Competitor :
In this method, a manager establish budget
amount by matching the percentage sales
expenditure with that of competitors.
The business may wish to budget a similar
amount on its own advertising by way of staying
competitive.
63. 63
Methods of advertising budget
Affordability :
In this method the budget for advertising is
decided based on availability of funds. Mostly for
small companies the funds available varies from
time to time based of business performance.
Hence marketing spend vary throughout the
year based on availability of funds.
64. 64
Methods of advertising budget
Objective and task-based :
Advertiser to correlate advertising expenditures with
overall marketing objectives.
first establish concrete marketing objectives, often
articulated in the "Selling Proposal," & then develop
complementary advertising objectives articulated in the
"Positioning Statement."
expansion of area market share by 15 percent within a year, for instance) may
only be reachable through advertising expenditures
65. 65
Factors affecting advertising budget
1.Degree of competitiveness in market:
Monopoly/Duopoly/Perfect
•A monopoly firm does not have to worry about
the promotional spends as it is the only player in
the market.
•For duopoly, where market is dominated by two
dominant players, the promotional budgets would
be high to outperform each other.
•Thus depending upon the competition the
advertising budget is set.
66. 66
Factors affecting advertising budget
2. Market Share: Market leader/Market Follower
The advertising budget for a market follower will
be decided by the tactics of the market leader. To
improve market share one of the investment is to
increase promotional spent. Thus, where a
company stands is a deciding factor in advertising
budget
67. 67
Factors affecting advertising budget
3.Product life-cycle stage:
Introduction/growth/maturity/decline
The advertisement budget would be higher at the
Introduction & Growth Stages as it has to
introduce the product in the market and establish itself
among the competitors so the frequency of
advertisements would be high & so would be
the budget.
68. 68
Factors affecting advertising budget
4. Advertising Frequency:
An ad can be played only once or can be multiple times.
Also, it can be Daily, Weekly, Fortnightly,
Monthly etc. Depending upon the requirement, the
advertising budget is altered.
All these factors are responsible in creating a efficient
advertising budget.