The document contains examples of dialogues for making telephone calls, including introducing oneself, apologizing for various situations like holding the line, postponing or canceling appointments, dealing with technical issues, and making an appointment. Some key examples include a caller introducing themselves and spelling their name for clarity, apologizing that the person they want to speak to is unavailable and offering to take a message, and rescheduling an interview due to technical issues and apologizing for the changed plans.
Business English - Appointment Conversaional Dialogues - Ash VyasAsh (Ashvini) Vyas
Practice for making an appointment in English with Dialogues. Practice conversation for scheduling an appointment using Business English in formal and informal situation.
To learn about the common phrases and expression in Business English for making, accepting, rejecting, postponing and canceling appointment, visit
https://www.slideshare.net/ashvyasseo/business-english-appointment-ash-vyas
Guide for Writing Business Emails (Hung M. Nguyen)Simi Vũ
This guide helps you with great sentence structures, vocabulary, phrases commonly used in business communication/correspondence.
- Stay connected with me for more sharing: https://facebook.com/hungnmsap
- Join our group & learn to speak English: https://www.facebook.com/groups/PracticalEnglishTeam/
(Hung M. Nguyen)
Business English - Appointment Conversaional Dialogues - Ash VyasAsh (Ashvini) Vyas
Practice for making an appointment in English with Dialogues. Practice conversation for scheduling an appointment using Business English in formal and informal situation.
To learn about the common phrases and expression in Business English for making, accepting, rejecting, postponing and canceling appointment, visit
https://www.slideshare.net/ashvyasseo/business-english-appointment-ash-vyas
Guide for Writing Business Emails (Hung M. Nguyen)Simi Vũ
This guide helps you with great sentence structures, vocabulary, phrases commonly used in business communication/correspondence.
- Stay connected with me for more sharing: https://facebook.com/hungnmsap
- Join our group & learn to speak English: https://www.facebook.com/groups/PracticalEnglishTeam/
(Hung M. Nguyen)
BÀI GIẢNG NGỮ PHÁP TIẾNG ANH NGÀNH GIA CÔNG SẢN XUẤTHọc Huỳnh Bá
Đối với tài liệu này cũng như các sản phẩm kỹ thuật số liên quan đến giày khác (gồm video, thu âm, hình ảnh, tài liệu....) đều do tác giả tự sáng tạo. Mục đích của các sản phẩm đó là để phục vụ cho học thuật và chia sẻ kinh nghiệm tham khảo. Nội dung sáng tạo của tôi KHÔNG sử dụng tài sản, trí tuệ của khách hàng và của công ty. Tôi TUYỆT ĐỐI tuân thủ các chính sách bảo mật sản phẩm do khách hàng cũng như do công ty ban hành. Các bạn được phép sử dụng và chia sẻ tài liệu này cũng như các sản phẩm kỹ thuật số khác do tôi sáng tạo một cách tự do. Vui lòng không sử dụng chúng cho mục đích thương mại một cách trực tiếp. Nếu quý vị nào muốn sử dụng cho mục đích thương mại một cách gián tiếp (bao gồm đào tạo nội bộ, phổ biến kiến thức cho công nhân....), vui lòng gửi email để xin phép qua địa chỉ sau: huynhbahoc@gmail.com
Tác giả: Huỳnh Bá Học
Từ vựng chuyên ngành sản xuất giày da (tiếng trung việt) 鞋类常见词汇(汉语 - 越南语)Học Huỳnh Bá
Dear Readers,
Bạn đọc thân mến,
This document, as well as all other documents of this author published that are free of charge, nonprofit and nonpolitical;you may not sell or make a profit from use of them directly. If you found my documents for commercial purposes, please report any irregularities to the administrator immediately and follow this link to visit this website (remember that it is completely free): http://www.slideshare.net/huynhbahoc If you do not have access to, please create a new account; Once you have created your account, you will need to enter the document name or text in the search box for free download. I know I have some weaknesses but I tried my best to avoid mistakes and I'm not sure this is 100% accurate, so that If you are an expert within this field, please make it better. Your help would be greatly appreciated.
Đối với tài liệu này, cũng như tất cả các tài liệu khác do cùng tác giả phát hành đều hoàn toàn miễn phí, phi lợi nhuận và phi chính trị;bạn không có quyền được bán hoặc có hành vi kiếm lời từ việc sử dụng chúng một cách trực tiếp. Nếu quý vị độc giả phát hiện tài liệu dùng với mục đích thương mại, xin vui lòng báo cáo vi phạm cho quản trị viên ngay lập tức và hãy theo liên kết này để truy cập trang web (hãy nhớ rằng nó hoàn toàn miễn phí): http://www.slideshare.net/huynhbahoc Trong trường hợp bạn không thể truy cập, xin vui lòng tạo một tài khoản mới;một khi tài khoản của bạn đã được tạo, bạn cần phải nhập tên tài liệu hoặc văn bản trong hộp tìm kiếm để được miễn phí tải về. Tôi biết rằng sẽ có sai sót xảy ra nhưng tôi đã cố gắng hết mình để hạn chế các sai sót đó, vì vậy tôi không đảm bảo nội dung bài soạn sẽ chính xác 100%, nếu bạn là chuyên gia về lĩnh vực này, xin làm ơn sửa lại cho chính xác hơn. Sự giúp đỡ của bạn sẽ được đánh giá cao.
Editor/Tác giả: Huỳnh Bá Học
Common shoe and footwear vocabulary (english chinese-vietnamese)鞋类常见词汇(英语、汉语、...Học Huỳnh Bá
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1. 2°) Dialogues / telephoning : listen and fill in !
A°) To introduce oneself / to identify the speaker and the message / to spell out and understand difficult words / to reach a correspondent :
1) – Johnson Ltd, good morning !
- Good morning. Could you put me through to William Keyth’s office, please ?
- May I ask who’s calling, please ?
- This is Fred Barbers in Bath. I would like to make an appointment with Mr Keith next week !
- Yes, certainly, Mr Barbers ! Hold the line, please. I’ll put you through to him !
2) – Barnes and Merryl, good afternoon.
- Good afternoon. This is Ben Robbin with Steel Industries in Aberdeen, Scotland. Could you put me through to your customer service, please ?
- I’m really sorry but I didn’t catch that ! Could you repeat your name, please ?
- Yes, of course. My name is Robbin ! I’ll spell that for you : R / O / B / B / I / N.
- Ok, thank you Mr Robbin. Hold on, please. I’ll put you through to him ! (…)
3) – Smith and Clark, good morning ! How can I help you ?
- Good morning ! Could you put me through to Mr Clark who’s in charge of the HR department, please ?
- Yes, certainly ! Hold on please ! I’ll put you through to Mr Clark’s department (…)
- HR department. May I help you ?
- Yes, could I speak to Mr Clark, please ?
- Yes, certainly, may I ask who’s calling ?
- Yes, this is Tred Terry with Ericcson Industries in Oxford.
- I’m sorry but I didn’t catch that ! Would you mind repeating the name of your company, please ?
- I work for Ericcson Industries in Oxford : that’s spelled : E / R / I / C / C / S / O / N.
- Thank you very much, Mr Terry ! One moment, please (…) ! -
- Tony Clark speaking !
- Good morning, Mr Clark ! This is Fred Terry with Ericcson Industries in Oxford (…)
2. B°) To apologize / asking a caller to hold the line / reassuring the caller :
1) when the correspondent is not available at the moment,
2) when calling at a bad time,
2) when dealing with wrong numbers,
4) when dealing with technical difficulties or bad connections.
1) When the correspondent is not available at the moment :
- Good morning. This is Mary Bridge from Manchester. I represent “Screeno”. We’re a British company specialized in industrial softwares. May I speak to Mr Dodge, please ?
- Good morning, Mrs Bridge. I’m afraid Mr Dodge isn’t available at the moment. Would you like to leave a message ? (…)
- Good morning. This is Mrs Johnson. Is that Mr Black ?
- Good morning Mrs Johnson. You’re speaking to Mr Black’s personal assistant. My name is Jack Gordon ! I’m sorry but Mr Black won’t be in his office until next Wednesday.
He is away for business. Can I take a message ? Mr Black will contact you as soon as possible !
- No, thank you Mr Gordon, I appreciate your help but I would like to speak to Mr Black personally. I’ll try again next Wednesday ! Thank you for your help !
- You’re welcome, Mrs Johnson, I’ll tell him you’ve called !
- Thank you ! Goodbye !
- Goodbye ! (…)
- Good afternoon. UTC, HR department, Susan Morris speaking.
- Good afternoon. This is Sam Hilcole with Steel Industries in Bournemouth.
- I’m sorry sir, but we have got a very bad connection. Could you repeat your name, please ?
- Yes, my name is Hilcole. I’ll spell that for you : H I L C O L E. I’m trying to contact Mr Smith who’s in charge of the HR Department. Could you put me through to him, please ?
- I’m really sorry, Mr Hilcole, but Mr Smith has just gone out for lunch ! Could you give me your business number ? I’ll leave him a message ! Without fail !
Mr Smith will call you as soon as he is back in his office.
- That’s fine ! My number is 0378.434.42.79.
- Good, 0378.434.42.79 !
- That’s right The dialling code is 0378 ! Thank you for leaving Mr Smith the message !
- Don’ t mention it, Mr Hilcole ! You can rely on me. I’ll see to it personally !
- Thank you very much ! It was nice talking to you ! Goodbye !
- It was my pleasure, Mr Hilcole, goodbye ! (…)
3. 2) When calling at a bad time :
- Mrs Barn’s office ! How can I help you ?
- Good morning. This is Terry Gerrard. I represent Topix. We‘re a British company specialized in HR services and consulting. I would like to talk to Mrs Barn.
We have got important matters to discuss. Could you put me through to her, please ?
-I’m really sorry but Mrs Barn is busy in an important meeting at the moment and I cannot disturb her ! Would you like to leave a message ?
- Please excuse me for being so insistent but I really need to talk to her ! It’s urgent !
- Yes, I understand Mr Gerrard, I’m very sorry about this but could you call back in a few minutes ? This meeting will not take long and Mrs Barn should be back
any minute now !
- Ok, good ! I’ll do that ! I’ll ring again later this morning !
- I’m sorry that I couldn’t be of any more help, Mr Gerrard !
- It doesn’t matter ! Thank you !
- You’re welcome ! Goodbye (…)
3) When dealing with wrong numbers :
- Smith and Co, good afternoon ! May I help you ?
- Good afternoon. This is Brian Lynch from Liverpool. Could I speak to Mrs Pierce, please ?
- I’m sorry sir, but there’s nobody here by that name ! You must have dialled the wrong number, I’m afraid ! Our number is 54.341.52.88. What number are you
calling ?
- I’m calling 54.341.42.88 ! Sorry ! I have the wrong number ! Please accept my apologies !
- Not at all Mr Lynch ! Goodbye ! (…)
4. 4) When dealing with technical difficulties or bad connections :
- Clark and Simon ! Liz Burel speaking ! How can I help you ?
- Good afternoon Mrs Burel. This is Jerry Northman. That’s spelled : N / O / R / T / H / M / A / N. I would like to make an appointment with Mr Cole, please !
- Hello, hello, Mr Northman ? Can you hear me ? We’ve got a very bad connection, I’m afraid ! There’s interference and static on the line. I can hardly hear you !
- Yes, the line is very bad. I can’t hear you very well ! I’ll call you back in a moment !
- All right, Mr Northman ! (…)
(a few minutes later)
- Clark and Simon ! Liz Burel speaking !
- Hello, Mrs Burel ! Jerry Northman speaking !
- Mr Northman ! Right ! I’m afraid the line was very bad but I can hear you better now ! Please accept our apologies ! How can I help you ?
- I met Mr Cole in London last month and I would like to make an appointment with him next week.
- Yes, certainly, Mr Northman. Let me see … I’ll just check his appointment book. Hold on, please ! Mr Cole is free on Wednesday, September 18, in the morning !
Would 9 o’clock be all right with you ?
- Good ! That’s fine !
- All right, Mr Northman. We’ll look forward to seeing you on Wednesday, September 18 at 9 o’ clock !
- Yes, that’s fine ! Thank you for your help !
- You’re welcome ! Goodbye !
- Goodbye !
5. C°) To apologize :
1) When postponing an appointment 2) When cancelling an interview or a meeting
1) Postponing an appointment :
- UTC, HR Department, Mrs Mulway’s office. May I help you ?
- Good morning. This is Brian Murdoch. I was supposed to meet Mrs Mulway for a job interview planned for 2 August at 11.30. Unfortunately, due to technical
reasons, I won’t be able to meet her as arranged. I’m really sorry I couldn’t call you earlier. Do you think we could arrange for another interview ?
- Yes, certainly, Mr Murdoch ! One moment, please. Hold the line. I’ll check with Mrs Mulway’s schedule. Let me see … When would it be possible for you
to come ? Shall we say Wednesday 4 August at 3 o’clock ?
– No, I’m sorry but I can’t make it on Wednesday !
- How about Thursday 5 August at 2 o’clock ?
- Yes, that’s fine !
- All right, Mr Murdoch. We’ll look forward to seeing you on Thursday, August 5 at 2 o’clock !
- Yes, that would be fine ! Thank you for your help … and please accept my apologies for having to change the appointment !
- You’re welcome ! Goodbye !
- Goodbye !
6. 2) Cancelling an interview or a meeting :
- Terry and Co. HR Department, Frank Lancaster speaking.
- Good morning, Frank ! This is Sue Spacey from Oxford ! We met last week !
- Oh, hello Sue ! Yes, I remember ! How are you ?
- Fine, thanks and you ?
- Not bad, not bad ! What can I do for you ?
- I’m calling you to cancel the general meeting with all HR assistants arranged for next week ! The meeting won’t take place on Wednesday at 9.30, I’m afraid !
- Really ? That’s too bad ! … How come !?
- Unfortunately, due to technical problems and because a lot of people can’t make it, Mr Gordon, the head of our HR Department, will be unable to meet with
All HR assistants, next Wednesday ! We will have to arrange for another date for this important meeting !
-And when can we possibly schedule another meeting ? We’re all very busy getting things ready for the new selection procedures !
- Yes, I know it all too well ! I’m sorry for the inconvenience this may cause you but I’m sure we’ll sort out this situation ! I’ ll let you know as soon as I have
any news ! Without fail !
- Well, fine ! Thanks Sue ! I’m looking forward to hearing from you ! Goodbye !
- Goodbye Frank ! (…)
7. D°) To make an appointment / to make an inquiry or a request :
1) Making an appointment :
- Barrel and Co. Susan Townsend speaking. May I help you ?
- Good morning, Mrs Townsend. This is Bill Winnicott with Woolf Industries in Brighton. Could you put me through to your Communication Department, please ?
I’d like to make an appointment with Mrs Mayor, the Communication Manager !
- Yes, certainly, one moment, please ! (…)
- Communication Department, Mrs Mayor’s office. How can I help you?
- Good morning. This is Bill Winnicott with Woolf Industries in Brighton. I met Mrs Mayor at a seminar in Manchester 2 weeks ago and I’m calling to set up an
appointment with her next week.
- Yes, certainly, Mr Winnicott. Hold the line, please ! I’ll check Mrs Mayor’s appointment book. Let me see … When would it be convenient for you to come ?
- What about Wednesday ?
- Well, Mrs Mayor has some free time on Wednesday, September 18, in the morning ! Would 9 o’clock be all right with you ?
- Yes, that’s fine !
- All right, Mr Winnicott. We’ll look forward to seeing you on Wednesday at 9 o’clock, then !
- Yes, that would be fine ! Thank you for your help !
- You’re welcome ! Goodbye !
- Goodbye !
8. 2) Making an inquiry or a request :
(Sam Berry speaking) - Byron HR Consulting, Mr Pearl’s office. How can I help you ?
- Good morning. I would like to speak to Mr Pearl, the HR manager, please !
- May I ask who’s calling, please ?
- Oh, sorry ! My name’s Liz Tailor. I’m calling you about the position as “junior HR consultant” which you advertised in the newspaper three weeks ago.
I sent my CV and cover letter and I would like to obtain some information about the selection procedures !
- Fine ! Hold on, please. I’ll put you through to our HR department !
- Thank you very much ! (…)
- Hello ? Miss Tailor ? It’s Sam Berry here again ! I’m Mr Pearl’s assistant. I’m sorry but Mr Pearl is not in today ! He’s on a business trip to Brighton.
Maybe I can help you ?
- Good morning, Mr Berry ! I applied for the position as “junior” HR consultant” three weeks ago and came along for an interview last week. I’m calling you
about the selection procedures. Do you know when the applicants will be informed of the outcome of their application ?
- I’m sorry ! I can’t answer that precisely, Miss Tailor, but the deadline for the last job interviews is set for next Tuesday and Mr Pearl usually calls the
candidates after the last interviews have taken place. You will get an answer as soon as he has met all he applicants, but not until next week, I’m afraid !
I hope that will help you, Miss Tailor ?
- Yes, sure ! Thank you again !
- You’re welcome ! Is there anything else I can do for you ?
- Thank you ! I think that’s all ! Goodbye !
- Goodbye !
9. E°) Finishing the conversation / ending a call :
1) – It was nice talking to you !
- It was my pleasure ! Goodbye !
2) - Thank you for your help !
- You’re welcome ! Goodbye !
3) - I hope we’ll do business again in the future !
- I hope so too ! Goodbye !
4) - Thank you for calling Smith and Co.
- Thank you ! Goodbye !
5) - We’re looking forward to seeing you on June 12 !
- Me too. Goodbye !
6) - We hope this information will help you !
- I’m sure it will. Thank you again. Goodbye !
7) - Is there anything else I can do for you ?
- Thank you ! I think that’s all ! Goodbye !
8) - I’ll let you know as soon as I have any news ! Without fail ! Goodbye Frank !
- Well, fine ! Thanks Sue ! I’m looking forward to hearing from you ! Goodbye !