Four graduate students participated in a case study to choose and implement a LMS for a fictious bank. This was our submission for Unit 3 and the structure of the new department in support of the LMS

1. {
New Instructional Design and
Information Management
Department

2. With the upcoming implementation of the Blackboard LMS at
Prosperity Bank it is necessary to restructure the Training
Department to meet the needs of the organization now and in the
future.
“Training is defined as a continuous learning process in which the
employees will acquire knowledge, enhance professional skills and
improve attitudes and behaviors to excel well on the job. The
objectives of the training department [are] to identify the required
training needs of an organization and fill the gap with a host of
training methods for the welfare of the organization and
employees on a whole” (Raman, 2009).
Overview of New Instructional Design and
Information Management Department

3. The new name of the department will be the Instructional
Design and Information Management Department. The
department will be staffed with learning and technology
professionals with the skills necessary to create, deliver, and
maintain courses in both an online and hybrid format.
The Instructional Design and Information Management
Department will partner with associates from other areas of the
bank as necessary to create the Training Project Design Team.
Subject Matter Experts, Key Stakeholders, Legal & Compliance
Reviewers, and the Communications Team may be some of the
roles that will require support from other areas of the bank in
the design process.
Overview of New Instructional Design and
Information Management Department

4. Director of Human
Resources
Director of
Training
IT/LMS Manager
IT/Helpdesk
Associate
IT/Helpdesk
Associate
IT/Helpdesk
Associate
Instructional
Design Manager
Instructional
Designer/Content
Developer
Instructional
Designer/Content
Developer
Graphics/AV
Designer
Graphics/AV
Designer
Facilities/Logistics
Specialist
Management Plan of the System
Internal Infrastructure
Training Project Design Team
 Dedicated Instructional Designer/Content
Developer (Project Manager)
 Dedicated Graphics/AV Designer
 IT/Helpdesk Associate
 Subject Matter Expert(s)
 Key Stakeholders Representing Organization’s
Business Lines
 Legal & Compliance Reviewers
 Communication Team
Ideally, Instructional Designers, SMEs, and
Graphics/AV Designers will remain constant
throughout a training project.

5. Roles and Responsibilities
 Director of Training
 Instructional Design Manager
 Instructional Designer/Content Developer
 Graphics/Audio Visual Designer
 Facilities/Logistics Specialist
 IT/LMS Manager
 IT/Helpdesk Associate

6. Director of Training
The Director of Training will oversee training at Prosperity Bank and
represent the department in interactions with Key Stakeholders and
outside organizations. Responsibilities include:
 Planning, and implementation of corporate in-service training
programs
 Developing departmental goals and prioritizing department
operations
 Ensuring that the training programs meet federal, state, and local
regulations
 Measuring the impact of programs and learning activities
 Approving new training techniques and suggesting improvement to
existing training programs
 Establishing long-range objectives and specifying the strategies and
actions to achieve them
Sources:
U.S. Department of Labor Employment & Training Administration
International Business Machines Corporation

7. Instructional Design Manager
The Instructional Design Manager will oversee individual design
projects. Responsibilities include:
 Assigning designers to specific projects
 Providing guidance to designers regarding project parameters and
expected outcomes
 Establishing project milestones and monitoring project progress
 Communicating with organization stakeholders as required--
typically managers
 Developing and maintaining constructive relationships with internal
business partners
 Thinking critically and making decisions in the best interest of the
team
Sources:
U.S. Department of Labor Employment & Training Administration
International Business Machines Corporation

8. Instructional Designer/Content
Developer
Instructional Designer/ Content Developers will develop training packages
that meet organizational needs. Responsibilities include:
 Maintaining project timetable to produce training within time parameters
 Working with client department representatives (SMEs) to identify the
educational needs of others, recommend formal educational or training
programs or classes
 Facilitate instructor-led classes as needed in both an online and blended
format
 Using computers and computer systems to program, write software, set up
functions, enter data, or process information
 Developing, designing, or creating new applications, ideas, relationships,
systems, or products
 Analyzing information and evaluating results to choose the best solution to
problems
 Clearly communicating or explaining the meaning and application of
information Sources:
U.S. Department of Labor Employment & Training Administration
International Business Machines Corporation

9. Graphics/Audio Visual Designer
Graphics/AV Designers will translate the training concepts developed
by the instructional designer and the SME into a package that engages
learners and communicates bank values. Responsibilities include:
 Using knowledge of current graphic design software to produce
graphic art and visual materials
 Generating and manipulating graphic images, animations, sound,
text and video into consolidated and seamless multimedia programs
 Developing, designing, or creating new applications, ideas,
relationships, systems, or products, including artistic contribution
 Using computers and computer systems to create engaging
presentations
 Developing design templates to reduce product generation times
and costs
Source
U.S. Department of Labor Employment & Training Administration

10. Facilities/Logistics Specialist
The Facilities/Logistics Specialist will manage logistical functions
related to training and coordinates training resources to ensure the
smooth delivery of instruction. Responsibilities include:
 Scheduling and coordinating training events
 Coordinating training room assignments, schedules, and resources
 Facilitating delivery of raw materials, supplies, vendor resources,
etc. required for training events
 Managing inventory and distribution of training supplies
 Developing and maintaining constructive and cooperative working
relationships
Sources:
U.S. Department of Labor Employment & Training Administration
International Business Machines Corporation

11. IT/LMS Manager
The IT/LMS Manager will oversee the operation of the electronic
aspects of training and supervise IT/Helpdesk Associates.
Responsibilities include:
 Reporting to the Training Director regarding IT/LMS matters
 Serving as the primary liaison with Blackboard to resolve training-
related problems
 Incorporating course designs and tools into the LMS
 Analyzing information and evaluating results to identify problems
and generate solutions
 Building a sense of teamwork and service orientation among IT
personnel
 Using computers and computer systems to program, write software,
set up functions, enter data, or process information
 Enters, transcribes, records, stores, or maintains information in
written or electronic/magnetic form Sources:
U.S. Department of Labor Employment & Training Administration
International Business Machines Corporation

12. IT/Helpdesk Associate
IT/Helpdesk Associates will troubleshoot problems, and assist bank
associates to complete electronic training. Responsibilities include:
 Listening to associates to determine the nature and/ or the cause of
electronic learning problems
 Identifying the underlying principles, reasons, or facts of
information by breaking down information or data into separate
parts to solve technical problems
 Following protocols to resolve issues and reporting area of concern
to the IT/LMS Manager
 Using computers and computer systems to enter data and process
information
Sources:
U.S. Department of Labor Employment & Training Administration
International Business Machines Corporation

13. Instructional Design and Information Management
Department Proposed Salaries
Role Texas Salary U.S. National Salary
Director of Training $104,500.00 $110,104.00
Instructional Design Manager $107,188.00 $107,188.00
Instructional
Designer/Content Developer
$63,300.00 $61,550.00
Graphics/AV Designer $40,800.00 $44,800.00
Facilities/Logistics Specialist $86,900.00 $83,900.00
IT/LMS Manager $82,500.00 $83,410.00
IT/Helpdesk Associate $45,200.00 $47,610.00
Sources: U.S. Department of Labor Employment & Training Administration, International Business Machines Corporation

14. A hosted LMS is installed and managed on the vendor‘s server by their staff…[and] often
termed ―SaaS‖ (software as a service) or ―cloud‖
Some of the advantages of a hosted platform are:
 Eliminates the cost of hardware and network infrastructure to support local installation
 Lowers staff costs for administration and maintenance
 Puts less bandwidth load on the corporate network
 Content and feature updates accomplished without intervention
 Guarantees system upgrades and patches are applied on a timely basis; avoids the
headaches of reestablishing integrations, etc.
 Enables faster implementation. This can be dramatic, for instance, 3 weeks for a hosted
solution vs 6 months for a behind-the-firewall solution.
 Requires little or no internal technical support or development ( Berking & Gallagher,
2013, p 30).
SaaS (Software as a Service)

15. Blackboard LMS at a Glance
Deployment:
Installed
Mobile
Web Based
Training:
Documentation
Webinars
Live Online
In Person
Support:
Online
Business Hours
24/7 (Live Rep)
Features Checklist
Academic / Education AICC / SCORM Compliant Mobile Learning
Asynchronous Learning Corporate / Business
eCommerce
Tin Can API
Blended Learning External Training Social Learning
Built-In Course Authoring Gamification Synchronous Learning
Certification Management Internal Training Testing / Assessments
Classroom Management Live / Video Conferencing
(Capterra, n.d., para. 1)

16. Recent developments such as greater levels of bandwidth, less expensive
dedicated room-based videoconference equipment, and free personal
videoconference capabilities on desktop computers have contributed to rapid
growth in the use of synchronous videoconferencing in training and education.
There are three types of videoconferencing capabilities:
 Personal –Skype®, iChat®, and LiveMessenger®, and FaceTime®
 Web-based –WebEx® and Elluminate Live®. Web-based
videoconferencing is often a core feature of VLEs.
 Room-based dedicated systems – use dedicated hardware (a codec
camera, microphone, large video monitor, and speaker system)
Examples are Polycom®, Tandberg®, and LifeSize®. (Berking &
Gallagher, 2013, p. 73).
Video Conferencing Integration

17.  Caption decoders. Ensure all analog television displays and computer
equipment are equipped with caption decoder circuitry [that] receives,
decodes, and displays closed captions from broadcast, cable, videotape, and
DVD signals.
 Tuners and tuner cards. Ensure television tuners, including tuner cards for
use in computers, are equipped with secondary audio program playback
circuitry.
 Captioning. Ensure all instructional and informational video and
multimedia productions, that contain speech or other audio information
necessary for the comprehension of the content are open (permanent) or
closed-captioned.
 Audio description. Ensure all instructional and informational video and
multimedia productions that contain visual information necessary for the
comprehension of the content are audio described.
 Electronic and information subsystems comply with Section
508…incorporate assistive technology devices and equipment, as well as
ergonomic workplace solutions, when and as required, to assist
developmentally or physically challenged individuals to accomplish
effective computer use (United States Army, 2013, p. 40 -147)
Video and Multimedia Products

18. 1. Mixer with Audio interface: Mackie ProFX8
2. Studio monitor: Mackie MR5
3. Two studio headphone: Samson SR850
4. A condenser Microphone: SE Electronics X1
5. A pop sound shield
6. Clip mic stand
7. Studio Monitor Stand
8. Desktop Computer: CPU i7, 8GB of RAM, 2TB of HDD, Nvidia Quadro 800 for VGA.
9. DSLR camera: Canon 70D
10. TASCAM DR-40 [audio recorder] *
11. A DSLR tripod
12. A wireless microphone (clip on)
13. Two studio lights
14. A green screen (Chimchang, 2014, para. 3).
E-Learning Video Production
Two offices dedicated to video production. One office used for photo shoots, taping and voice
overs and the other office used as a control room.
Source: *Strauss, 2012.

19. ADOBE CREATIVE CLOUD
 Adobe Bridge
 Adobe Edge
 Adobe Edge Animate
 Adobe Edge Reflow
 Adobe Edge Code
 Adobe Edge Inspect
 Adobe Flash
 Adobe Flash Builder
 Adobe Flash Player
 Adobe Flash Professional
 Adobe Scout
 Adobe Illustrator
 Adobe InDesign
 Adobe After Effects
 Adobe Photoshop
 Adobe Muse
ADOBE eLEARNING SUITE2 6.1
 Adobe Captivate 6
 Adobe Flash® Professional CS6
 Adobe Dreamweaver® CS6
 Adobe Photoshop® CS6 Extended
 Adobe Acrobat® XI Pro
 Adobe Presenter 8†
 Adobe Audition® CS6
Additional components:
 Adobe Bridge CS6
 Adobe Dreamweaver
 Adobe Acrobat
 Adobe Audition
 Adobe Premier Pro
 Adobe Prelude
 Adobe Speedgrade
 Adobe Dynamic Link
 Adobe Connect
 Articulate Storyline
 PowerPoint
Educational Technology Online and Hybrid
Training Software
Sources:
Arah, 2010.
Army Management Staff College, 2014.

20. Minimum Windows PC
Requirements
Software Requirements:
Windows XP, Vista or 7
Microsoft Office, Acrobat Reader,
QuickTime Player, Adobe Flash
Player.
Minimum Apple Macintosh
Requirements
Software Requirements:
Mac OS 10.5 or higher or Leopard
Microsoft Office, Acrobat Reader,
QuickTime Player, and Adobe Flash
Player.
Internet Connection – DL or better Internet Connection – DL or better
Web Browser
(Must have one of the following):
Internet Explorer 7 or higher
Firefox3.5 or higher
Java version JRE 6, JavaScript, and
Cookies must be enabled in browsers.
Web Browser (
Must have one of the following):
Firefox3.5 or higher
Safari4
Java, JavaScript, and Cookies must be
enabled in browsers.
Prosperity Bank
Employee/User Equipment
Source: Des Moines Area Community College, 2014.

21. Arah, T. (2010, April 27). What’s happened to adobe cs5 web standard? [Blog post]. Retrieved from
http://www.pcpro.co.uk/blogs/2010/04/27/adobe-cs5-web-standard
Berking, P. & Gallagher, S. (2013). Choosing a learning management system. Retrieved from http://adlnet.gov
Capterra. (n.d.). Blackboard lms for business. Retrieved from http://www.capterra.com/learning-management-system-
software/spotlight/14500/Blackboard%20LMS%20for%20Business/Blackboard
Chimchang, N. (2014). Need advice for building an E-Learning production studio. Retrieved from
https://community.articulate.com/discussions/building-better-courses/need-advice-for-building-an-e-learning-
production-studio
Department of the Army. (2013). The army distributed learning (DL) guide. Fort Eustis,VA: Headquarters, United States Army
Training and Doctrine Command.
Des Moines Area Community College. (2014). Minimum hardware and software requirements. Retrieved from
https://go.dmacc.edu/online/pages/minrequirements.aspx
Hanover Research. (2011). Distance education models and best practices. Retrieved from
International Business Machines Corporation. (2015). Job search. Retrieved from http://www.salary.com/category/job-search/
International Business Machines Corporation. (2015). Salary. Retrieved from http://www.salary.com/category/salary/
Raman, V. (2009). What is training? Objectives of training department. Retrieved from http://www.careerride.com/td-training-
and-its-objectives.aspx
Strauss, D. (2012, November 24). Save a little on your next audio purchase. Retrieved from https://fstoppers.com/gear/save-
little-your-next-audio-purchase-4361
Teague, S.. (2014). Educational technology information paper. Fort Leavenworth, KS: Army Management Staff College.
U.S. Department of Labor Employment & Training Administration. (2015). Summary report. Retrieved from
http://www.onetonline.org/link/summary/11-3131.00
References