This document provides an outline for an English lesson plan focused on websites. It includes various reading, writing, listening, and speaking activities centered around websites and the internet. Some of the key activities include an internet facts quiz, discussions about favorite websites and internet usage, reading comprehension exercises answering customer queries about online shopping sites, vocabulary building exercises identifying banking terms, and a roleplay speaking activity describing a useful website. The lesson plan aims to improve students' English skills while learning about different topics related to websites and online activities.
This document provides guidance on overcoming common objections when booking meetings and raising TNs (trainee internships) with potential clients. It addresses objections that may arise during cold calls, meetings, and closing sales. For each objection, it analyzes the situation, provides a sample dialogue to overcome the objection, and notes on effective responses. The overall aim is to help sales representatives successfully navigate objections and close more deals.
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The document summarizes a workshop on getting started with remote user experience (UX) testing. The agenda includes introductions, an overview of why remote UX is important, demonstrations of how to design and run remote tests, and discussions of different types of UX research. The workshop teaches participants how to define goals, design tasks, recruit participants, conduct remote testing sessions, and analyze results to provide insights that improve products and drive business objectives.
Example Position Paper Mun Sample Position PaperMandy Brown
1. Economic motivations: Europeans sought new markets and resources to fuel industrialization, pursuing raw materials like rubber, minerals, and crops from Africa and Asia.
2. Nationalism and prestige: European nations competed for colonial possessions to demonstrate their power and national pride on the global stage.
3. Perceptions of racial and cultural superiority: Europeans viewed non-Western peoples as primitive or uncivilized and believed it was their duty to modernize and rule over these regions for their own benefit.
My Mother Childhood Essay. Essay On My MotLori Mitchell
The document provides instructions for requesting an assignment to be written by a writing service. It outlines a 5-step process: 1) Create an account with necessary information. 2) Complete a 10-minute order form providing instructions, sources, deadline, and an optional sample. 3) Review bids from writers and choose one based on qualifications. 4) Receive the paper and authorize payment if pleased. 5) Request revisions to ensure satisfaction, with a refund option for plagiarized work.
The bidding system matches requests with qualified writers. Customers provide the necessary assignment details and deadline. Writers then submit bids that customers can review based on history and feedback
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This document provides guidance on user experience (UX) research and outlines an agenda for a UX workshop. It discusses turning business objectives into research objectives, identifying the right participants, and creating task lists for different types of UX tests. It also summarizes how appliance retailer AO.com conducted UX testing to identify points of friction, understand competitors, see how customers research purchases, and ultimately increase online sales and engagement while reducing customer support calls.
1) The document outlines the plans for the final class meeting, which includes completing a memo about the ACE projects, finishing the web design portfolios, and answering evaluation questions.
2) Students have the option to code their portfolio from scratch or use WordPress, and the instructor will provide guidance on both options.
3) There were some issues with the print materials project that need to be resolved by sending all design assets to the instructor before the class ends.
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This document discusses user experience (UX) design from conducting primary customer research to iterating a design based on feedback. It recommends talking to 10-15 target customers to understand their needs better than assumptions allow. Key insights should be analyzed to develop customer personas and design principles. Early prototypes using tools like Fluid UI can gather more feedback to iteratively improve the solution. The goal is to quickly apply lessons to design an experience that truly meets customer needs.
We presented this 1.30h talk at the Bulgaria Web Summit 2014 to show and review some of the progress we've done in months of application of this process.
____
Visual Design Thinking (#VDT) is a prototyping, cooperative methodology and a set of tools.
It is a work-in-progress project, a process you should try in order to create more empathy and more co-creation with your clients, but also with your team. Customer cooperation over contract negotiation as the Agile Manifesto says.
VDT is an experience - centered method with a focus on visual languages and techniques, our interdisciplinary approach to visual web design.
This document provides guidance on overcoming common objections when booking meetings and raising TNs (trainee internships) with potential clients. It addresses objections that may arise during cold calls, meetings, and closing sales. For each objection, it analyzes the situation, provides a sample dialogue to overcome the objection, and notes on effective responses. The overall aim is to help sales representatives successfully navigate objections and close more deals.
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The document summarizes a workshop on getting started with remote user experience (UX) testing. The agenda includes introductions, an overview of why remote UX is important, demonstrations of how to design and run remote tests, and discussions of different types of UX research. The workshop teaches participants how to define goals, design tasks, recruit participants, conduct remote testing sessions, and analyze results to provide insights that improve products and drive business objectives.
Example Position Paper Mun Sample Position PaperMandy Brown
1. Economic motivations: Europeans sought new markets and resources to fuel industrialization, pursuing raw materials like rubber, minerals, and crops from Africa and Asia.
2. Nationalism and prestige: European nations competed for colonial possessions to demonstrate their power and national pride on the global stage.
3. Perceptions of racial and cultural superiority: Europeans viewed non-Western peoples as primitive or uncivilized and believed it was their duty to modernize and rule over these regions for their own benefit.
My Mother Childhood Essay. Essay On My MotLori Mitchell
The document provides instructions for requesting an assignment to be written by a writing service. It outlines a 5-step process: 1) Create an account with necessary information. 2) Complete a 10-minute order form providing instructions, sources, deadline, and an optional sample. 3) Review bids from writers and choose one based on qualifications. 4) Receive the paper and authorize payment if pleased. 5) Request revisions to ensure satisfaction, with a refund option for plagiarized work.
The bidding system matches requests with qualified writers. Customers provide the necessary assignment details and deadline. Writers then submit bids that customers can review based on history and feedback
WhatUsersDo Workshop: Designing and Planning ResearchLee Duddell
This document provides guidance on user experience (UX) research and outlines an agenda for a UX workshop. It discusses turning business objectives into research objectives, identifying the right participants, and creating task lists for different types of UX tests. It also summarizes how appliance retailer AO.com conducted UX testing to identify points of friction, understand competitors, see how customers research purchases, and ultimately increase online sales and engagement while reducing customer support calls.
1) The document outlines the plans for the final class meeting, which includes completing a memo about the ACE projects, finishing the web design portfolios, and answering evaluation questions.
2) Students have the option to code their portfolio from scratch or use WordPress, and the instructor will provide guidance on both options.
3) There were some issues with the print materials project that need to be resolved by sending all design assets to the instructor before the class ends.
Designing for Customer needs: A UX PerspectiveRichard O'Brien
This document discusses user experience (UX) design from conducting primary customer research to iterating a design based on feedback. It recommends talking to 10-15 target customers to understand their needs better than assumptions allow. Key insights should be analyzed to develop customer personas and design principles. Early prototypes using tools like Fluid UI can gather more feedback to iteratively improve the solution. The goal is to quickly apply lessons to design an experience that truly meets customer needs.
We presented this 1.30h talk at the Bulgaria Web Summit 2014 to show and review some of the progress we've done in months of application of this process.
____
Visual Design Thinking (#VDT) is a prototyping, cooperative methodology and a set of tools.
It is a work-in-progress project, a process you should try in order to create more empathy and more co-creation with your clients, but also with your team. Customer cooperation over contract negotiation as the Agile Manifesto says.
VDT is an experience - centered method with a focus on visual languages and techniques, our interdisciplinary approach to visual web design.
This is the second episode of #VDT presented in Sofia in 2014.
Visual Design Thinking (#VDT) is a prototyping, cooperative methodology and a set of tools.
It is a work-in-progress project, a process you should try in order to create more empathy and more co-creation with your clients, but also with your team. Customer cooperation over contract negotiation as the Agile Manifesto says.
VDT is an experience - centered method with a focus on visual languages and techniques, our interdisciplinary approach to visual web design.
Bulgaria Web Summit 2014 - #VDT - Visual Design Thinking - a review for the p...visualdesignthinking
The document discusses visual design thinking and the user experience design process. It covers topics like understanding users through ethnography, developing user stories, co-designing with clients, designing responsive interfaces with a mobile-first approach, and using various tools like Moodboards, prototypes, and feedback. The presentation includes case studies of applying this process to projects like a bike sharing service, wedding planning website, and medical park website. It emphasizes the importance of a human-centered design approach that simplifies interfaces and doesn't make the user think.
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Ce chapitre aborde la description des grands systèmes linéaires dynamiques invariants.
Les points clés sont:
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- Ces systèmes ont une forte dynamique de contrôle en raison de leur taille.
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The document provides instructions for requesting writing assistance from HelpWriting.net. It outlines a 5-step process: 1) Create an account with a password and email. 2) Complete a form with assignment details and deadline. 3) Review bids from writers and select one. 4) Receive the paper and authorize payment if satisfied. 5) Request revisions until fully satisfied, with a refund option for plagiarism.
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Web + Social Media + Cyber Security for LawyersJoshua Weaver
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This document provides advice for writing articles and content. It recommends reading widely from magazines and books to find inspiring ideas and observe how other publications present information. When writing, focus on topics that interest you and matters that you think others should know about, from your perspective. Consider your target readers and where your content will appear. The key is to engage readers from the first sentence while making them believe in and not looking down on what you write. Constant reading and writing practice are important to improve writing skills.
Common mistakes accountants make on their website – and how to fix them. By Matt Ellis, from https://honcho.agency.
Download The Perfect Accountancy Website Book here: https://honcho.agency/the-perfect-accountancy-website-book
This is the second episode of #VDT presented in Sofia in 2014.
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It is a work-in-progress project, a process you should try in order to create more empathy and more co-creation with your clients, but also with your team. Customer cooperation over contract negotiation as the Agile Manifesto says.
VDT is an experience - centered method with a focus on visual languages and techniques, our interdisciplinary approach to visual web design.
Bulgaria Web Summit 2014 - #VDT - Visual Design Thinking - a review for the p...visualdesignthinking
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- Le chapitre vise à décrire formellement la structure et le comport
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This unit covers several topics related to money, including identifying time sequences, using vocabulary about money and finance, and writing reported speech. Students will learn to read and fill out an online form, as well as use various time expressions. The unit discusses the history of money, from bartering to modern banking and credit cards. It also addresses how to wisely manage money through budgeting and savings.
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The document provides instructions for requesting writing assistance from HelpWriting.net. It outlines a 5-step process: 1) Create an account with a password and email. 2) Complete a form with assignment details and deadline. 3) Review bids from writers and select one. 4) Receive the paper and authorize payment if satisfied. 5) Request revisions until fully satisfied, with a refund option for plagiarism.
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2. • Internet facts quiz (5 mins)
• Discussion questions – What do you use the Internet for? (10 mins)
• Reading activity – Checking new vocabulary (5 mins)
• Reading activity – skimming for general idea / comprehension (5 mins)
• Reading activity – Answering customer queries (10 mins)
• Reading activity – Which section on the website (5 mins)
• Vocabulary building – Banking terms in the text (5 mins)
• Vocabulary building – definitions matching (5 mins)
• Banking facts quiz? (10 mins)
• Vocabulary building – Word building skills – what word class? (5 mins)
• Vocabulary building – Word building skills – Changing word classes (10
mins)
• Mini grammar lessons – Paraphrasing skills – (15 mins)
• Mini grammar lessons – Writing practice sentences two ways – (15
mins)
• Speaking practice – Long turn – My favourite website (15 mins)
4. • What are your favourite websites? Why do you like
them?
• How often do you use the internet? What do you usually
do online?
• Do you ever shop online? What kinds of things do you
buy on the internet?
• Do you read news websites? Which ones?
• Do you use any websites or apps to learn something new
like languages, cooking, art?
• Do you think it's important for everyone to be able to
use the internet today? Why or why not?
5.
6.
7.
8. (2) Choose the best description of each business based on the information
given in their websites.
1. Eclipse Furniture Village ...
a. sells home furnishings and garden equipment.
b. sells furniture for all rooms of the house.
c. sells home electrical appliances at competitive prices.
2. Andrew Nicholas ...
a. is a bank that offers a full range of personal and business banking
services.
b. is a bank that offers only student accounts and fixed term deposits.
c. is an insurance company that also offers some banking services.
9. Practising your reading skills
(1) People often log onto websites to find out
a particular piece of information. Answer the
following customer queries.
10. 1. 'Does Eclipse Furniture Village sell furniture for both kitchens and
bathrooms?'…………
2. I've spent £85 at Eclipse Furniture Village. Do I get free delivery?' ………………
3. 'Can I order online or do I have to go to my nearest store?' …………………………..
4. 'Does the Burnley sofa cost £999 now?' …………………………..
5. 'I can't afford to pay for the whole sofa now. Can I pay a bit each month?'
…………………
6. 'Does Andrew Nicholas have an Internet banking facility?' …………………………..
7. 'Does Andrew Nicholas offer accounting services?' …………………………..
8. 'Does Andrew Nicholas offer fixed term deposits?' …………………………..
9, 'I already have a student account. Can I get the free phone that my friend got
when he
opened an account with Andrew Nicholas?' …………………………..
10. 'Is there a facility that will allow me to find out how much money the bank will
lend me?' …………………..
11.
12. 1. 'Does Eclipse Furniture Village sell furniture for both kitchens and
bathrooms?'…………
2. I've spent £85 at Eclipse Furniture Village. Do I get free delivery?' ………………
3. 'Can I order online or do I have to go to my nearest store?' …………………………..
4. 'Does the Burnley sofa cost £999 now?' …………………………..
5. 'I can't afford to pay for the whole sofa now. Can I pay a bit each month?'
…………………
1. Yes – (bathroom and kitchen tabs)
2.No, you must spend £100 to get free delivery
3. You can order online (you don’t have to go to the shop)
4.No, it’s been reduced to £690
5.Yes, you can pay in instalments
13.
14. 6. 'Does Andrew Nicholas have an Internet banking facility?' …………………………..
7. 'Does Andrew Nicholas offer accounting services?' …………………………..
8. 'Does Andrew Nicholas offer fixed term deposits?' …………………………..
9, 'I already have a student account. Can I get the free phone that my friend got
when he
opened an account with Andrew Nicholas?' …………………………..
10. 'Is there a facility that will allow me to find out how much money the bank will
lend me?' …………………..
6. Yes (internet banking tab)
7. No (No, there aren’t any accounting tabs)
8. Yes (Fixed term deposit tab)
9. No – (New customers only)
10. Yes (Loan calculator)
15. (2) The key to finding information you need
is following the correct links. Scan over the
websites and write the links that you would
click to help these speakers.
16. ECLIPSE FURNITURE VILLAGE: ANDREW NICHOLAS:
1. 'I bought a dining table
and I want to return it. I'm
not sure what to do next.'
1. 'I want to send an email to
the bank manager.'
2. 'I want to buy a wall unit
for my bathroom.'
2. 'I want to find out more
about the terms and
conditions of their credit
cards.'
3. 'I'm interested in working
for Eclipse Furniture
Village.'
3. 'I'm lost on this website ...
I can't find what I'm looking
for.’(x2)
4. 'I want to know where my
nearest store is.
4. 'I'm a student and I want
to set up a new account.'
5. 'I want to track my
order.'
5. 'I want to register for
online banking.’ (x2)
Returns
policy
Bathroom
tab
Job
vacancies
Store
finder
Delivery &
tracking
Contact
us
Credit
cards
Help/
site
map
Student
current
account
Internet
banking /
register
17.
18. Which website made the first online shopping
sale?
A) eBay
B) Amazon
C) Pizza Hut
19. What was the most visited website in 2000?
A) Google
B) Yahoo
C) Amazon
20. What was the first video ever uploaded
to YouTube?
A) A concert
performance
B) A cat video
C) A trip to the zoo
21. What was the first viral meme shared
on the internet?
A) LOLCats
B) Rickrolling
C) Dancing Baby
22. When did the World Wide Web first
become available to the general public?
A) 1989
B) 1993
C) 1995
23. What was the first digital encyclopaedia
created in 1985?
A) Encyclopaedia
Britannica
B) Microsoft
Encarta
C) Wikipedia
24. Language focus
(1) Underline all the words related to banking in the Andrew Nicholas website on page 5,
for example 'deposit' and 'mortgage'. Write any new words in your vocabulary notebook.
• Banking
• Branch
• Loans
• Mortgages
• Credit cards
• Savings
• Investments
• Insurance
• Fixed term
• Deposits
• Low-risk
• Borrow
• Interest rates
• Current account
• returns
25. (2) Match these terms that you often find in websites with the descriptions below.
Example Store finder/Find your nearest branch (h)
1. Log in ....... a. 'Frequently asked questions' - a page that deals with common
problems. This is a good place to start when you have a query
because you may find the answer here.
2. Register ...... b A page where you enter your personal details so that you can use
the website services. You will only do this once and you will need to
think of a username and password for when you visit the site again.
3. Site map .... c. A page that gives information about how purchases will be
brought to you. If you have already placed an order, you may be able
to find out when exactly it will reach you.
4. Delivery & tracking ...... d. A page where you enter your username and password so that you
can use the website services.
5. Job vacancies/Careers
with us ....
e A page that lists jobs available with the organization.
6. FAQs ......... f A page that will give you an overview of the information on the
website to help you find what you are looking for.
7. Terms and conditions
........
g. A page that shows the legal agreement between you and the
service provider.
8. Find your nearest branch
........
h. A page that allows you to find where your nearest branch or store
is.
d
b
f
c
e
a
g
h
27. I’m going to give you a topic......
• Student A – I’m going to give you a topic
• I’d like you to talk about it for 2 minutes
• You will have one minute to prepare and make
notes.
• Student B – Think about some questions you can
ask student A after they have finished.
• You can write these questions down if you want to.
28. Describe a website you often visit.
You should say:
• what type of website it is
• when you started using it
• what you get from the website
(information or products)
• and explain why you often visit this
website.
30. Describe a useful website
You should say:
•What it is
•How often you visit it
•What kind of information it offers
•Explain why you think it is useful.
31. Word-building skills
• Read through the tips for creating a website.
• Look at the spaces and think about what kinds
of words are missing verb, noun , adjective or
adverb.
• Then look at the words in CAPITALS and think
about how you could change them to complete
the sentences.
• Check your answers after with your partner.
32. Look at the gaps and
decide what type of
word is missing
33. DON’T DO THAT! Focus on the behaviour of real people.(What’s missing?)
1. Text attracts more attention than pictures.
As much as we love photos, the fact is that the _________ (MAJOR) of people
will simply scan them. If you've got a point that you actually need to get across
to a reader or _________(POTENT) lead, you're much better off doing it via
text.
2. Short paragraphs work better than long ones.
Our attention spans are shorter than ever and that's something you need to
take into ________ (ACCOUNTANCY). No one wants to read a wall of text.
Keep it short and get to the point.
3. Fancy fonts are ignored.
As “cool” as you think that font is, you’re ________ (PROBILITY) better off
not using it. New fonts are hard for people to process and you're going to lose
their already short attention.
noun
adjective
noun
adverb
34. 4. Headlines also draw attention.
Use as many _________ (DESCRIBE) headings as possible. This is what people use to
scan through your website. Once they find something related to their problem, only then
do they dig deeper.
5. Visitors spend more time looking at menus and buttons than other parts of your
website.
Menus and buttons are _________ (GENERALISE) what lead us to solutions to our
problems. Visitors pay extra attention to these as they want to see what the options are
as soon as possible. You should do the same.
6. Ads, that are placed on the top or left part of your website, get the most views.
Most people will never scroll down to the bottom of your website. If ad impressions or
clicks are your main source of revenue, you'll want to ________ (OPTIMIL) for them to
be in the “viewing pattern”.
7. White space is good!
If people get _________ (OVERWHELMING) with a ton of text, there's a good chance
they'll leave.
adjective
adverb
verb
adjective
35. Now change the words
in Capitals to complete
the sentences
36. DON’T DO THAT! Focus on the behaviour of real people.(Answers)
1. Text attracts more attention than pictures.
As much as we love photos, the fact is that the _________ (MAJOR) of people
will simply scan them. If you've got a point that you actually need to get across
to a reader or _________(POTENT) lead, you're much better off doing it via
text.
2. Short paragraphs work better than long ones.
Our attention spans are shorter than ever and that's something you need to
take into ________ (ACCOUNTANCY). No one wants to read a wall of text.
Keep it short and get to the point.
3. Fancy fonts are ignored.
As “cool” as you think that font is, you’re ________ (PROBILITY) better off
not using it. New fonts are hard for people to process and you're going to lose
their already short attention.
majority
potential
account
probably
37. 4. Headlines also draw attention.
Use as many _________ (DESCRIBE) headings as possible. This is what people use to
scan through your website. Once they find something related to their problem, only then
do they dig deeper.
5. Visitors spend more time looking at menus and buttons than other parts of your
website.
Menus and buttons are _________ (GENERALISE) what lead us to solutions to our
problems. Visitors pay extra attention to these as they want to see what the options are
as soon as possible. You should do the same.
6. Ads, that are placed on the top or left part of your website, get the most views.
Most people will never scroll down to the bottom of your website. If ad impressions or
clicks are your main source of revenue, you'll want to ________ (OPTIMIL) for them to
be in the “viewing pattern”.
7. White space is good!
If people get ____________ (OVERWHELMING) with a ton of text, there's a good
chance they'll leave.
descriptive
generally
optimise
overwhelmed
38.
39. Paraphrasing skills
• Complete the second sentence so that it has similar
meaning to the first sentence, using the word given.
• Do not change the word given.
• You must use between TWO and FIVE words,
including the word given.
40. 1. Despite finding the website, he wasn't very pleased.
EVEN THOUGH
He wasn't very pleased, ……………………………….. the website.
2. It's a fairly long time since I last bought anything from
that website.
FOR QUITE
I haven't bought anything from that website
………...............…………………… time.
even though / he found
for / quite a long
41. 3. Were you able to complete all your online shopping
tasks yesterday?
GET
Did you manage …………………………………….. all your online
shopping tasks yesterday?
4. His first website was better than this one.
GOOD
This website is not ………………………………………… one he
created.
to get / through
as good as / the first
42. 5. I'm sorry, could you wait for a moment, please?
MIND
I'm sorry, …………………………………… for a moment,
please?
would / do you mind
waiting
43. Writing using the structures
• Write a sentence to practise using each of these
structures.
• Even though (Contrast)
• For quite a long time
• To get through something (finish it)
• As adjective as (comparison)
• Would you mind + doing something (Polite request)
• Remember to give a reason or extend your sentences
47. 1. There are over __ billion active internet users.
2. There are more than ___ billion
websites online.
3. Around ___ million blog posts get published
per day.
4. There are ____ billion active social media
users in 2021.
5. As of 2021, more than ____ hours of video are
uploaded to YouTube every minute.
4.9
1.86
7
3.78
500
48. •In 1995, a man robbed two
Pittsburgh banks with ________ on
his face. Since _______ makes for
invisible ink, he thought it would
render his face invisible on camera.
lemon juice
lemon juice
A) Lemons juice B) coca cola C) water
49. • Until ______, banks could (and usually would)
refuse to issue a credit card to a woman unless she
was married and her husband co-signed for the
card.
1974
50. • In North Carolina, a 59-year-old man with a
clean record held up a bank for $1 with the
purpose of being sent to prison to receive
free _________
healthcare
A) Dentist care B) healthcare C) food
51. • Ten days after the biggest bank heist — $_____million —
in Japan’s history, the Kobe branch of Fukutoku Bank
received a letter of gratitude, presumably from the robbers.
“Thank you very much for the bonus,” the letter read. “We
can live on this loot for life.”
5.4
52. • Italian banks take __________ cheese as
collateral for loans and keep hundreds of thousands
of cheese wheels in their own climate-controlled
vaults for the 2 years it takes to mature
Parmesan
A) Mozzarella B) Gorgonzola C) Parmesan