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UNILEVER’S “REAL BEAUTY” CAMPAIGN FOR DOVE
INTRODUCTION ,[object Object],[object Object],[object Object],[object Object]
HISTORY  oF  UNILEVER William Hesketh Lever, founder of Lever Bros,  an Anglo-Dutch Company which was formed in the year 1930 by the merger of British soap maker “Lever Brothers” and Dutch Margarine producer “Margarine Union”. The merger unit formed two separate entities known as Unilever Plc in London and Unilever NV in Rotterdam, The Netherlands.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
  ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
CONSUMER BEHAVIOUR Campaign for Real Beauty  helped Dove to redefine consumer behaviour towards beauty products globally CFRB  (Campaign for Real Beauty):  “ DOVE  FIRMING  LOTION” Ads  named  as  “ LETS  CELEBRATE  CURVES”  Intended  to  make  more  women  feel  beautiful.
FACTORS INFLUENCE CONSUMERS BEHAVIOR  External/ Environment factors Internal/ Individual factors
UNDERSTANDING CONSUMER DECISION MAKING PROCESS Decision Processes
CONSUMER’S VERDICT : MILDNESS IS THE KEY ,[object Object],[object Object],[object Object]
[object Object]
CUSTOMER SATISFACTION Satisfaction is a person’s feelings of pleasure or disappointment that result from comparing a product’s perceived performance(or outcome)to their expectations. Customer satisfaction is a continuous process which does not begin or end with a purchase. It covers the entire “ownership experience”.
PHASES IN CUSTOMER SATISFACTION PROCESS ,[object Object],[object Object],[object Object],[object Object],[object Object]
DURING SALES PERIOD ,[object Object],[object Object],[object Object]
AFTER SALES PERIOD ,[object Object],[object Object],[object Object],[object Object]
PERCEPTION OF DOVE ,[object Object],[object Object],[object Object]
PRICE PERCEPTION ,[object Object],[object Object],[object Object]
WOMEN’S PERCEPTIVE ,[object Object],[object Object]
Lindsey Stokes :  Young girls need to see real women like themselves in print ads or on TV. Gina Crisanti :  It [the campaign] encourages the viewer to let go of society's narrow fantastical idea of beauty, and embrace beautiful reality.
DEALING WITH CUSTOMER COMPLAINT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
CONSUMER DECISION MAKING  PROCESS Problem Recognition Information search Evaluation of alternatives Purchase decision Post Purchase Behavior
WHO , HOW , WHAT , WHERE , WHEN & WHY ??????..... 1)Who buys our product or service? 2)Who makes the decision to buy the product? 3)Who influences the decision to buy the product? 4)How is the purchase decision made? Who assumes what role? 5)How is our product perceived by customers?
6) How do personal or demographic factors influence the purchase decision? 7)What does the customer buys ? What needs must be satisfied? 8)What are customers attitudes towards our product? 9)What social factors might influence the purchase decisions? 10)Where do they go or look to buy the product or service? 11)When do they buy? Any seasonality factors? 12) Why do customers buy a particular brand? 13)Do customers lifestyles influence their decisions?
Total Set–-Awareness Set–-Consideration Set–-Choice Set–- Decision  Avon P & G Co. L'Oreal Johnson and Johnson Colgate-Palmolive Revlon Garnier Nivea Amway Matrix Ponds Olay Dove L'Oreal Olay Johnson and Johnson Garnier Dove Olay L'Oreal Dove L'Oreal ?
[object Object]
THE 4P’s OF MARKETING
PRODUCT ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
PLACE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PROMOTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PRICE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
SWOT ANALYSIS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
MEN VS WOMEN ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DOVE IN INDIA
INTRODUCTION ,[object Object],[object Object],[object Object],[object Object]
PRODUCT RANGE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PRICING STRATEGIES ,[object Object],[object Object],[object Object],[object Object],[object Object]
PLACE STRATEGY & DISTRIBUTION CHANNELS ,[object Object],[object Object],[object Object],[object Object]
PLACE STRATEGY & DISTRIBUTION CHANNELS (CONTD..) Dove (HUL) C & F STOCKISTS MODERN TRADES RETAIL  OUTLETS CSD
PLACE STRATEGY & DISTRIBUTION CHANNELS (CONTD..) ,[object Object],[object Object],[object Object]
PROMOTION STRATEGY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TARGETING ,[object Object],[object Object],[object Object],[object Object]
POSITIONING ,[object Object],[object Object],[object Object],[object Object],[object Object]
SUCCESS OF DOVE ,[object Object],[object Object],[object Object],[object Object],[object Object]
CONCLUSION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 

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Unilever's real beauty campaingn for dove

  • 1. UNILEVER’S “REAL BEAUTY” CAMPAIGN FOR DOVE
  • 2.
  • 3. HISTORY oF UNILEVER William Hesketh Lever, founder of Lever Bros, an Anglo-Dutch Company which was formed in the year 1930 by the merger of British soap maker “Lever Brothers” and Dutch Margarine producer “Margarine Union”. The merger unit formed two separate entities known as Unilever Plc in London and Unilever NV in Rotterdam, The Netherlands.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. CONSUMER BEHAVIOUR Campaign for Real Beauty helped Dove to redefine consumer behaviour towards beauty products globally CFRB (Campaign for Real Beauty): “ DOVE FIRMING LOTION” Ads named as “ LETS CELEBRATE CURVES” Intended to make more women feel beautiful.
  • 12. FACTORS INFLUENCE CONSUMERS BEHAVIOR External/ Environment factors Internal/ Individual factors
  • 13. UNDERSTANDING CONSUMER DECISION MAKING PROCESS Decision Processes
  • 14.
  • 15.
  • 16. CUSTOMER SATISFACTION Satisfaction is a person’s feelings of pleasure or disappointment that result from comparing a product’s perceived performance(or outcome)to their expectations. Customer satisfaction is a continuous process which does not begin or end with a purchase. It covers the entire “ownership experience”.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. Lindsey Stokes : Young girls need to see real women like themselves in print ads or on TV. Gina Crisanti : It [the campaign] encourages the viewer to let go of society's narrow fantastical idea of beauty, and embrace beautiful reality.
  • 24.
  • 25.
  • 26. CONSUMER DECISION MAKING PROCESS Problem Recognition Information search Evaluation of alternatives Purchase decision Post Purchase Behavior
  • 27. WHO , HOW , WHAT , WHERE , WHEN & WHY ??????..... 1)Who buys our product or service? 2)Who makes the decision to buy the product? 3)Who influences the decision to buy the product? 4)How is the purchase decision made? Who assumes what role? 5)How is our product perceived by customers?
  • 28. 6) How do personal or demographic factors influence the purchase decision? 7)What does the customer buys ? What needs must be satisfied? 8)What are customers attitudes towards our product? 9)What social factors might influence the purchase decisions? 10)Where do they go or look to buy the product or service? 11)When do they buy? Any seasonality factors? 12) Why do customers buy a particular brand? 13)Do customers lifestyles influence their decisions?
  • 29. Total Set–-Awareness Set–-Consideration Set–-Choice Set–- Decision Avon P & G Co. L'Oreal Johnson and Johnson Colgate-Palmolive Revlon Garnier Nivea Amway Matrix Ponds Olay Dove L'Oreal Olay Johnson and Johnson Garnier Dove Olay L'Oreal Dove L'Oreal ?
  • 30.
  • 31. THE 4P’s OF MARKETING
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.  
  • 44.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50. PLACE STRATEGY & DISTRIBUTION CHANNELS (CONTD..) Dove (HUL) C & F STOCKISTS MODERN TRADES RETAIL OUTLETS CSD
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.