Unified Comms
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Unified Comms-What is it, why does it matter, and how do you get it? By Dale Vile
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Unified Comms
- 1. Unified Comms What is it, why does it matter, and how do you get it? Dale Vile Freeform Dynamics Ltd +44 1425 620008 [email_address] www.freeformdynamics.com
- 2. Everyday business communication LET’S COMMUNICATE
- 3. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
- 4. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
- 5. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
- 6. Everyday business communication Mobile voicemail Mobile voicemail Office voicemail Office voicemail SMS Inbox SMS Inbox Email Inbox Email Inbox IM cache IM cache Yellow stickies Yellow stickies
- 7. Everyday business communication COST & OVERHEAD PROCESS DELAYS BUSINESS RISK MISSED OPPORTUNITY USER FRUSTRATION USER FRUSTRATION
- 8. Enter Unified Communications UNIFIED COMMUNICATIONS Presence awareness Device awareness Rules based routing Media transformation Unified directories Unified Inbox Process integration
- 9. How are organisations getting there? UNIFIED COMMUNICATIONS PBX end-of-life/upgrade or green field office Messaging infrastructure upgrade/extension
- 10. The two solution provider camps UNIFIED COMMUNICATIONS Traditional telephony & networking vendors Messaging/collaboration software vendors