Understanding Social Customer Relationship Management
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This expansion on a graphic by our friends at GetSatisfaction helps car dealers to understand how social media is changing the ways we treat our customers.
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Understanding Social Customer Relationship Management
- 1. Understand Social Customer Relationship Management
- 2. What is Social CRM? We aren’t talking about the tool. We’re talking about a commitment that most have already made. You manage relationships that you have with your customers past, present, and future. Most use a CRM or Lead Management tool to make it happen. Alone, these tools are worthless. No matter how automated, how simple-to-use they are, true customer relationship management requires effort. Social CRM is no different, as our friends at GetSatisfaction demonstrate…
- 3. What is Social CRM?
- 4. What is Social CRM?
- 5. What is Social CRM?
- 6. What is Social CRM?
- 8. People like rewards. The “reason” to engage doesn’t always have to be an incentive, but it certainly helps from time to time.
- 10. JD RuckerDir. of New Media TK Carsites jrucker@tkcarsites.com Twitter: @0boy CONTACT INFORMATION 800.899.7791