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7 Customer Service Qualifications Everyone Must Have
The document outlines the essential traits and qualifications needed for customer-facing professionals (CFPs) to excel in customer service. Key attributes include empathy, thick skin, communication skills, self-control, being a people person, flexibility, and being a team player. These qualities are crucial for delivering excellent service and maintaining an effective customer relationship.
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7 Customer Service Qualifications Everyone Must Have
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- 2. Brought to youby… customersthatstick.com ©Copyright 2014. CTS Service Solutions. All Rights. Reserved Back in 2012, we wrote a blog post about the ideal traits that a customer-facing professional (CFP) should have. Because positive personality traits and qualifications are so important to customer service, we wanted to create a fun, visual tool for you to share with your teams.
- 3. Who is theideal candidate for a customer service position?
- 4. What qualifications must this person haveto succeed?
- 5. Most customer-facing professionals needthe following 7 attributes to deliver excellent customer service…
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- 7. In customer service, theability to understand what someone is going through is fundamental.
- 8. CFPs must beable to relate to their customers in order to provide the best service.
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- 10. CFPs who takesituations personally do not last long in customer service.
- 11. CFPs must beable to detach from situations and to remember that it is usually not personal.
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- 13. Successful customer service depends onclear and productive communication.
- 14. CFPs must know howto actively listen and pivot unhelpful conversations to more productive ground.
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- 16. The ability to governone’s emotions and reactions is a key part of customer service.
- 17. CFPs must beable to maintain a level head and exhibit calm during stressful situations.
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- 19. Customer service isan inherently human- driven activity. It is about one person trying to help another person.
- 20. Those who arenot fond of people will never be able to sustain the people- centric focus that is at the core of great service.
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- 22. If customer service isanything, it is dynamic. One day is never like the next.
- 23. CFPs must beable to adapt and make decisions in the “grey.”
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- 25. Great service should alwaysbe the result of a collaborative effort to put the customer’s needs first.
- 26. CFPs must setaside their own interests to help the team deliver what the customer needs.
- 27. So, next timeyou’re hiring someone for your customer-facing team, remember to look for… Empathy Self ControlTeam Player Flexibility People PersonThick Skin Communication Skills
- 28. Want more onCustomer Service and the Customer Experience? Download your copy of our FREE eBook, 7 Secret Customer Service Techniques Every Expert Knows. Click the book below! FREE!
- 29. Photo Credits Woman withGift (credit) Flexible Man (credit) Team (credit) Blonde Woman (credit) Blank Book Cover (credit) Cover image – Man (credit) Cover image – Nametag (credit) Empathetic Man (credit) Super Hero (credit) Man and Megaphone (credit) Angry Man (credit)