The document summarizes the local e-government context in Kortrijk, Belgium. It identifies the key drivers shaping Kortrijk's e-government strategy, including the EU's INTERREG initiative and Flanders regional policies. It outlines several projects Kortrijk is involved in through the Smart Cities program, focusing on customer services, wireless services, and customer profiling. Key partners for Kortrijk include Leiedal and local universities HO-WEST and HO-GENT.
Tim Duggan, CMOD - Doing More with LessIrene Dehaene
This document summarizes an eGovernment symposium that discussed how governments can do more with less resources through increased digitalization of services. It outlined three main goals of enhanced information provision, electronic delivery of services, and shared approaches. Barriers like legal obligations and internal capabilities were addressed. Approaches proposed included partial online transactions, centralized identity authentication, and aggregating similar services. Future phases may include open data, integrated virtual services, and online consultation. Recent outcomes included improved EU rankings and many new online services with more planned in 2011. Cloud computing was also discussed to improve efficiency.
his report summarises the e-government context in Edinburgh, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the fifth of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.
The document summarizes Tele2's opportunities for growth in Russia and Sweden. In Russia, Tele2 sees opportunities to expand its mobile network coverage and take advantage of growing data usage. It currently has licenses for 61 million people in Russia and could expand to 73.5 million with new licenses. Tele2 also submitted an application to join a consortium investigating 4G mobile broadband opportunities in Russia. In Sweden, Tele2 launched 4G services in five major cities and sees potential for further growth in mobile revenue and postpaid customers.
Using ICT to enable government supply chain and procurement processesNirvesh Sooful
The City of Cape Town used technology to transform its procurement processes and systems. It implemented an SAP system integrated across the city's departments to standardize processes and increase efficiency. This consolidated purchasing, inventory, and payment functions into a strategic shared service. The new system helped the city comply with regulations, realize cost savings, and analyze spending through automated procurement workflows and data analytics. It processed over 1.2 million invoices per month to support the city's operations.
CSI-Piemonte is a consortium that has worked since 1977 to digitize the public administration in Piedmont. It designs and manages an integrated regional information system to enable online services for citizens and businesses. Today it has 96 member institutions including the region, provinces, municipalities, universities, and hospitals. It acts as an awarding authority for ICT contracts and manages a portfolio of services, platforms, and data across many areas of public administration.
Oracle's solution for smart cities provides a complete end-to-end platform to help local governments modernize their IT infrastructure and improve service delivery management. The platform allows for integrated and shared city infrastructure, streamlined city operations, and a single point of access for external groups and citizens. Oracle can help local governments address challenges of the 21st century like adapting to changing demographics and providing more effective and efficient services with less resources.
The French government launched the Passport program in 2007 to accelerate ICT adoption among small businesses and drive economic growth. The program provides free training sessions and purchase guides to help small companies adopt technology. It involves institutions, private companies, over 550 training locations and 750 SMB trainers nationwide. Results include 40,000 euro equipment loans, a reseller channel, and dedicated solutions. Key aspects included building local networks, a strong project team, and continually updated training content and tools.
Tim Duggan, CMOD - Doing More with LessIrene Dehaene
This document summarizes an eGovernment symposium that discussed how governments can do more with less resources through increased digitalization of services. It outlined three main goals of enhanced information provision, electronic delivery of services, and shared approaches. Barriers like legal obligations and internal capabilities were addressed. Approaches proposed included partial online transactions, centralized identity authentication, and aggregating similar services. Future phases may include open data, integrated virtual services, and online consultation. Recent outcomes included improved EU rankings and many new online services with more planned in 2011. Cloud computing was also discussed to improve efficiency.
his report summarises the e-government context in Edinburgh, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the fifth of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.
The document summarizes Tele2's opportunities for growth in Russia and Sweden. In Russia, Tele2 sees opportunities to expand its mobile network coverage and take advantage of growing data usage. It currently has licenses for 61 million people in Russia and could expand to 73.5 million with new licenses. Tele2 also submitted an application to join a consortium investigating 4G mobile broadband opportunities in Russia. In Sweden, Tele2 launched 4G services in five major cities and sees potential for further growth in mobile revenue and postpaid customers.
Using ICT to enable government supply chain and procurement processesNirvesh Sooful
The City of Cape Town used technology to transform its procurement processes and systems. It implemented an SAP system integrated across the city's departments to standardize processes and increase efficiency. This consolidated purchasing, inventory, and payment functions into a strategic shared service. The new system helped the city comply with regulations, realize cost savings, and analyze spending through automated procurement workflows and data analytics. It processed over 1.2 million invoices per month to support the city's operations.
CSI-Piemonte is a consortium that has worked since 1977 to digitize the public administration in Piedmont. It designs and manages an integrated regional information system to enable online services for citizens and businesses. Today it has 96 member institutions including the region, provinces, municipalities, universities, and hospitals. It acts as an awarding authority for ICT contracts and manages a portfolio of services, platforms, and data across many areas of public administration.
Oracle's solution for smart cities provides a complete end-to-end platform to help local governments modernize their IT infrastructure and improve service delivery management. The platform allows for integrated and shared city infrastructure, streamlined city operations, and a single point of access for external groups and citizens. Oracle can help local governments address challenges of the 21st century like adapting to changing demographics and providing more effective and efficient services with less resources.
The French government launched the Passport program in 2007 to accelerate ICT adoption among small businesses and drive economic growth. The program provides free training sessions and purchase guides to help small companies adopt technology. It involves institutions, private companies, over 550 training locations and 750 SMB trainers nationwide. Results include 40,000 euro equipment loans, a reseller channel, and dedicated solutions. Key aspects included building local networks, a strong project team, and continually updated training content and tools.
Disunion Is Disturbance Dr. Shriniwas Kashalikarurjita
1) Namasmaran, or the remembrance of God's name, is proposed as a way to unite the spiritual and practical aspects of life that are currently disconnected.
2) It works by reorienting one's physiological self with one's true spiritual self through remembering God or a guru as a symbol of the true self.
3) This allows individual consciousness from every activity to funnel into cosmic consciousness, making namasmaran a culmination or "yoga of yoga" that can benefit people of any tradition or belief.
The document discusses a pop video created to promote the song "We Are From Venice" by The Bloody Beetroots. The video aimed to portray the gritty and urban style of the song through documentary-style camerawork and a narrative of conflict between gangs. It also established the artist's image as original, rebellious, and talented. Additionally, the document discusses how a magazine advert and digipak were designed to further promote the artist's tour and distinctive style.
Blossom With Stress Management Dr Shriniwas Kashalikarurjita
This document discusses stress management and holistic health approaches. It notes that stress can be experienced from a young age through difficult experiences, but may not be recognized as stress. Later in life, poverty and disease can disturb one's mind and cause suffering. The author developed concepts of holistic health, medicine, and education to address these issues. However, these approaches did not always provide results as quickly as expected. The author now shares information about the nature, causes, and management of stress through various online platforms and networks, with the goal of helping others through spiritual practices like NAMASMARAN.
Creating Smarter Cities 2011 - 21 - Peter Winstanley - Open data Open GovernmentSmart Cities Project
The movement to make publicly available various forms of government data is not on the face of it something new, governments in the UK and elsewhere have been publishing their data for many years. However the interest in publishing in easily reusable open formats and particularly as Linked Data requires a change in the current processes of government and this proposal for change must be supported by compelling arguments. The call for 'Raw Data Now' signals the keenness from citizens to contribute to the process of making public data public, but their efforts need to be guided by an early contributions from government, in particular the publication of terminologies and ontologies/classification schemes, and of appropriate URI designs. We will also explore what is needed to help communities to take advantage of open data, and what some of the implications are for both citizen and government.
Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.
The Smart Cities Project brought together local governments and academics over three years to develop and demonstrate new municipal e-services in the North Sea Region, funded partly by the European Union. It established partnerships between mainstream organizations and created several publications and online portals documenting the project results, including establishing baselines for e-services and an innovation network across the region.
Norfolk County Council is participating in the Smart Cities project funded by the EU INTERREG IVB North Sea program. The project aims to create an innovation network between governments and academics to develop e-services. Norfolk's main drivers for participating are the ESD-Toolkit for customer profiling and the Norfolk Broadband Strategy. Key entities shaping Norfolk's e-government context include central UK organizations like CLG and BIS, as well as regional partnerships focused on economic development, broadband access, and sharing best practices.
The document discusses how the Kortrijk Region in Belgium fosters sustainable development through partnerships between local governments and public libraries. It describes how the regional development agency Leiedal works across 13 municipalities on initiatives like redeveloping former industrial sites, tourism, and e-government. Leiedal also partners with libraries on projects to support lifelong learning and the labor market. This includes creating a regional partnership on digital inclusion and transforming libraries to empower communities and play a role in local society.
Regional Shared eGovernment in the Region of Burgundy: the case of eProcurement ePractice.eu
Authors: Gilles Moutet, Fléri Louis-François, Ralf Cimander
PROCURE is an e-service aimed at more than 2,000 public local entities in the region of Burgundy (France)
E-government in Poland - strategy, enterprise architecture and key projects -...Michal Bukowski, MBA, P2P
This document discusses e-government strategies and enterprise architecture in Poland. It provides an overview of key Polish e-government regulations and programs, including the National Integrated Information Programme and National Interoperability Framework. It also describes Poland's government enterprise architecture approach, which includes an enterprise architecture for the public sector that is aligned with the European Interoperability Reference Architecture. The architecture aims to reduce duplication, increase interoperability between public services, and provide citizens with a single portal.
1) This document discusses a project between several European regions aimed at increasing awareness of how information and communication technologies (ICTs) can promote sustainable tourism.
2) The project seeks to support innovation, develop ICT-based public services, and foster cooperation between public and private sectors in tourism.
3) Expected results include improved regional policies, increased capacity to implement ICT services, and knowledge sharing about ICT solutions for tourism.
The document summarizes the local e-government context in Groningen, Netherlands. Key drivers include the EU Services Directive, INTERREG IVB North Sea program, and the Dutch National Urgency Program. At the national level, the Ministry of Internal Affairs and the Municipal Association shape e-government strategies. In Groningen, projects like the Groningen Accord and Smart Cities aim to improve services, innovation, and efficiency through collaboration between the city, universities, and other organizations.
his report summarises the e-government context in Karlstad, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the third of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.
EU Cohesion Policy 2007-13 and public e-services developmentLuigi Reggi
The presentation highlights the contribution of European Regional Policy to e-services development and diffusion across EU27. A principal component analysis is carried out in order to explore the different strategies adopted by European Regions in funding ICT and Information Society projects.
This document outlines a project to develop a "smart village" in the town of Archanes on the island of Crete, Greece. The project will create a digital infrastructure and services for the town, including a data center, wired and wireless networks, websites and apps. It aims to give citizens direct access to municipal services using new technologies and improve quality of life. The project has a budget of €1.98 million and will be implemented from 2009-2011. It is funded by the European Union and Greek government.
FP5 IST eGov Project Presentation at the French Prime Minister Cabinet in 2002Efthimios Tambouris
Presentation of the FP5 IST eGov research project, given to the French Prime Minister Cabinet Office in 2002. Back then, I was working for Archetypon SA, a Greek IT company.
Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co ir. Carmelo Zaccone
AWEX, Procolombia and App.co - ICT businessmen intending to settle down in Colombia
End 2014 a trade mission to Columbia, headed by H.R.E. Princess Astrid of Belgium, led a delegation of nearly 300 companies to establish business relations with the Columbian market. Building on its success, the Walloon agency of exportation (AWEX) organizes a second trade mission, headed by Jean-Claude Marcourt minister of economy and digital, in Bogota on June 18 to 19.
Regarding the Digital Economy, Belgium and Columbia share common views on innovations and entrepreneurship. Procolumbia, MinTIC and AWEX have decided to strength these opportunities of partnerships and mutual international expansion of our tech companies & startups.
Financing e-services in Europe: a regional perspectiveLuigi Reggi
EU Structural Funds represent by far the main source of funding for innovation in general and for e-services in particular in the lagging regions of Europe classified into the “Convergence” objective. We explore for the first time the amount of resources dedicated to public e-Services and Information Society by elaborating European Commission data on programmed resources for the 2007-13 period. Our analysis highlighted a strong heterogeneity in the level of commitment towards e-services development both between and within countries. Such heterogeneity depends not only upon the total amount of resources available, which is connected to the degree of development of the various territories, but also upon different regional strategies.
Andreea Bereczky: "Knowledge Based Economy project"TELECENTRE EUROPE
The document summarizes Romania's Knowledge Based Economy Project (KEP), which aims to bridge the digital divide in rural communities. KEP implemented local community electronic networks in 255 communities, providing IT infrastructure and services. The project website ecomunitate.ro serves as a virtual platform and social network. KEP has trained over 5,000 citizens, created over 100 business websites, and helped secure over 240 million euro in funding. It aims to enhance digital skills and promote sustainable development through knowledge sharing.
Disunion Is Disturbance Dr. Shriniwas Kashalikarurjita
1) Namasmaran, or the remembrance of God's name, is proposed as a way to unite the spiritual and practical aspects of life that are currently disconnected.
2) It works by reorienting one's physiological self with one's true spiritual self through remembering God or a guru as a symbol of the true self.
3) This allows individual consciousness from every activity to funnel into cosmic consciousness, making namasmaran a culmination or "yoga of yoga" that can benefit people of any tradition or belief.
The document discusses a pop video created to promote the song "We Are From Venice" by The Bloody Beetroots. The video aimed to portray the gritty and urban style of the song through documentary-style camerawork and a narrative of conflict between gangs. It also established the artist's image as original, rebellious, and talented. Additionally, the document discusses how a magazine advert and digipak were designed to further promote the artist's tour and distinctive style.
Blossom With Stress Management Dr Shriniwas Kashalikarurjita
This document discusses stress management and holistic health approaches. It notes that stress can be experienced from a young age through difficult experiences, but may not be recognized as stress. Later in life, poverty and disease can disturb one's mind and cause suffering. The author developed concepts of holistic health, medicine, and education to address these issues. However, these approaches did not always provide results as quickly as expected. The author now shares information about the nature, causes, and management of stress through various online platforms and networks, with the goal of helping others through spiritual practices like NAMASMARAN.
Creating Smarter Cities 2011 - 21 - Peter Winstanley - Open data Open GovernmentSmart Cities Project
The movement to make publicly available various forms of government data is not on the face of it something new, governments in the UK and elsewhere have been publishing their data for many years. However the interest in publishing in easily reusable open formats and particularly as Linked Data requires a change in the current processes of government and this proposal for change must be supported by compelling arguments. The call for 'Raw Data Now' signals the keenness from citizens to contribute to the process of making public data public, but their efforts need to be guided by an early contributions from government, in particular the publication of terminologies and ontologies/classification schemes, and of appropriate URI designs. We will also explore what is needed to help communities to take advantage of open data, and what some of the implications are for both citizen and government.
Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.
The Smart Cities Project brought together local governments and academics over three years to develop and demonstrate new municipal e-services in the North Sea Region, funded partly by the European Union. It established partnerships between mainstream organizations and created several publications and online portals documenting the project results, including establishing baselines for e-services and an innovation network across the region.
Norfolk County Council is participating in the Smart Cities project funded by the EU INTERREG IVB North Sea program. The project aims to create an innovation network between governments and academics to develop e-services. Norfolk's main drivers for participating are the ESD-Toolkit for customer profiling and the Norfolk Broadband Strategy. Key entities shaping Norfolk's e-government context include central UK organizations like CLG and BIS, as well as regional partnerships focused on economic development, broadband access, and sharing best practices.
The document discusses how the Kortrijk Region in Belgium fosters sustainable development through partnerships between local governments and public libraries. It describes how the regional development agency Leiedal works across 13 municipalities on initiatives like redeveloping former industrial sites, tourism, and e-government. Leiedal also partners with libraries on projects to support lifelong learning and the labor market. This includes creating a regional partnership on digital inclusion and transforming libraries to empower communities and play a role in local society.
Regional Shared eGovernment in the Region of Burgundy: the case of eProcurement ePractice.eu
Authors: Gilles Moutet, Fléri Louis-François, Ralf Cimander
PROCURE is an e-service aimed at more than 2,000 public local entities in the region of Burgundy (France)
E-government in Poland - strategy, enterprise architecture and key projects -...Michal Bukowski, MBA, P2P
This document discusses e-government strategies and enterprise architecture in Poland. It provides an overview of key Polish e-government regulations and programs, including the National Integrated Information Programme and National Interoperability Framework. It also describes Poland's government enterprise architecture approach, which includes an enterprise architecture for the public sector that is aligned with the European Interoperability Reference Architecture. The architecture aims to reduce duplication, increase interoperability between public services, and provide citizens with a single portal.
1) This document discusses a project between several European regions aimed at increasing awareness of how information and communication technologies (ICTs) can promote sustainable tourism.
2) The project seeks to support innovation, develop ICT-based public services, and foster cooperation between public and private sectors in tourism.
3) Expected results include improved regional policies, increased capacity to implement ICT services, and knowledge sharing about ICT solutions for tourism.
The document summarizes the local e-government context in Groningen, Netherlands. Key drivers include the EU Services Directive, INTERREG IVB North Sea program, and the Dutch National Urgency Program. At the national level, the Ministry of Internal Affairs and the Municipal Association shape e-government strategies. In Groningen, projects like the Groningen Accord and Smart Cities aim to improve services, innovation, and efficiency through collaboration between the city, universities, and other organizations.
his report summarises the e-government context in Karlstad, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the third of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.
EU Cohesion Policy 2007-13 and public e-services developmentLuigi Reggi
The presentation highlights the contribution of European Regional Policy to e-services development and diffusion across EU27. A principal component analysis is carried out in order to explore the different strategies adopted by European Regions in funding ICT and Information Society projects.
This document outlines a project to develop a "smart village" in the town of Archanes on the island of Crete, Greece. The project will create a digital infrastructure and services for the town, including a data center, wired and wireless networks, websites and apps. It aims to give citizens direct access to municipal services using new technologies and improve quality of life. The project has a budget of €1.98 million and will be implemented from 2009-2011. It is funded by the European Union and Greek government.
FP5 IST eGov Project Presentation at the French Prime Minister Cabinet in 2002Efthimios Tambouris
Presentation of the FP5 IST eGov research project, given to the French Prime Minister Cabinet Office in 2002. Back then, I was working for Archetypon SA, a Greek IT company.
Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co ir. Carmelo Zaccone
AWEX, Procolombia and App.co - ICT businessmen intending to settle down in Colombia
End 2014 a trade mission to Columbia, headed by H.R.E. Princess Astrid of Belgium, led a delegation of nearly 300 companies to establish business relations with the Columbian market. Building on its success, the Walloon agency of exportation (AWEX) organizes a second trade mission, headed by Jean-Claude Marcourt minister of economy and digital, in Bogota on June 18 to 19.
Regarding the Digital Economy, Belgium and Columbia share common views on innovations and entrepreneurship. Procolumbia, MinTIC and AWEX have decided to strength these opportunities of partnerships and mutual international expansion of our tech companies & startups.
Financing e-services in Europe: a regional perspectiveLuigi Reggi
EU Structural Funds represent by far the main source of funding for innovation in general and for e-services in particular in the lagging regions of Europe classified into the “Convergence” objective. We explore for the first time the amount of resources dedicated to public e-Services and Information Society by elaborating European Commission data on programmed resources for the 2007-13 period. Our analysis highlighted a strong heterogeneity in the level of commitment towards e-services development both between and within countries. Such heterogeneity depends not only upon the total amount of resources available, which is connected to the degree of development of the various territories, but also upon different regional strategies.
Andreea Bereczky: "Knowledge Based Economy project"TELECENTRE EUROPE
The document summarizes Romania's Knowledge Based Economy Project (KEP), which aims to bridge the digital divide in rural communities. KEP implemented local community electronic networks in 255 communities, providing IT infrastructure and services. The project website ecomunitate.ro serves as a virtual platform and social network. KEP has trained over 5,000 citizens, created over 100 business websites, and helped secure over 240 million euro in funding. It aims to enhance digital skills and promote sustainable development through knowledge sharing.
The Watify Project: Is there life after death: the new role for government is...samossummit
The document discusses the WATIFY initiative, an EU campaign to support technological transformation in SMEs and regions. It summarizes various EU programs that foster digital transformation, including CEF which supports interoperability of eID schemes. The role of postal sectors in identity management is also discussed. It concludes that cost effectiveness and fraud reduction are priorities for service providers using eIDAS infrastructure, and that separation of identity management functions shows promise to build an expanded eIDAS ecosystem through partnerships.
The document discusses the concept of an "eCity", which is described as a future-oriented, green, and intelligent city. It outlines the vision and architecture of an eCity, which includes elements like safe city, e-education, e-government, green industry, and happy life. The eCity architecture uses new technologies like cloud computing and 5G networks to enable applications, information gathering and transmission throughout the city.
The document summarizes e-government initiatives in the Netherlands. It notes that the Netherlands ranks highly in e-government readiness and network preparedness. The country has a sophisticated ICT infrastructure, with over 80% of broadband connections having speeds over 2Mbps. Key e-government programs and services discussed include DigiD for citizen identity and Basic System of Records. Challenges include increasing online public services and improving e-government at the local level. The road ahead involves expanding services to citizens and businesses through a single portal and strengthening e-participation.
Porto Digital is a private association founded 2004 by the Municipality of Porto, University of Porto and the Portuguese Business Association (AEP), in cooperation with Metro do Porto, in order to promote ICT projects within the context of the city of Porto and Porto’s metropolitan area. Amongst its goals are increasing quality in education, particularly through an increased use of ICT on all levels of education; reduce bureaucracy and increase efficiency of the municipality services; contribute to reducing the digital divide; and contribute to a better quality of life in the urban area for inhabitants, workers and tourists. Porto Digital implemented in 2006-2008 a fiber-optics backbone and a public access wireless mesh network. In February 2009 Porto Digital through a PPP created an open-access telecommunications operator, in which it holds a majority stake, that up to December 2013 will be deploying FTTH to the city of Porto.
Similar to Understanding e government in kortrijk (20)
Smart Cities - Smart(er) cities with geolocative technologiesSmart Cities Project
This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.
The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with
the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones.
This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy.
Smart Cities Brief No.19
Smart Cities - Your library - supporting mobile users in edinburghSmart Cities Project
The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how
it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is
best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones.
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
Smart Cities- Impact of web accessibility on e-service designSmart Cities Project
This document discusses web accessibility and its importance for designing accessible websites and online services. It provides definitions and guidelines for accessibility and usability. Key points include:
- Accessibility aims to ensure people with disabilities can access the web, while usability focuses on how efficiently users can complete tasks.
- Countries have varying laws on accessibility, with some having specific web accessibility legislation while others recommend guidelines.
- Accessibility considers the needs of people with various disabilities, including visual, auditory, physical, cognitive and neurological.
- Creating an accessible website involves following guidelines, involving disabled users, and addressing laws and regulations.
This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community.
GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership.
ICTarchitecture - supporting service delivery in Smart CitiesSmart Cities Project
Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical
and theoretical architecture publication which discusses various ICT architecture concepts and the
value that an ICT architecture brings to an organisation.
Creating Smarter Cities - Lessons from the Smart Cites ProjectSmart Cities Project
Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers.
Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems.
Perhaps they may decide to collect, combine and analyse data about their customers to
reveal new insights into their needs and behaviours.
Whatever changes a municipality must make, customer-centricity – the true essence of
‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service
will all but fail if people don’t like it or won’t use it.
In this booklet we give you our whistle-stop tour of our main findings and conclusions. You
may already be an expert with many ideas and experience in this field. Or you may find our
ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path
to customer-centricity we hope that this publication will inspire you on your journey and point
you to places – people and publications – where you can find out more.
Doorgedreven samenwerking in IT-aankopen leidt tot kostenbesparing en efficiëntie. Een 25-tal besturen sloten aan bij de raamcontracten van Kortrijk en Brugge. Tijd voor een terugblik en kijkje in de toekomst.
De steden Kortrijk, Brugge, Gent en Mechelen namen het voortouw om een beeldbank te maken.120 besturen schreven in op het initiatief. De beeldbank zal foto en bewegend beeld ontsluiten voor technische diensten, culturele diensten, archieven...
Kortrijk biedt lokale informatie aan via interactieve schermen of via I-points. Het I-points project brengt informatie op een intelligente en innovatieve manier via het aggregeren van informatie uit diverse bronnen. De software kan ook bruikbaar gemaakt worden op de websites van de streek.
Via MijnGemeente en de contactendatabank werken de gemeenten in de regio Kortrijk aan een glazen dossier voor elke burger. Gelokaliseerde dienstverlening en op maat aanbieden van diensten en informatie op basis van het profiel van de burger is slechts mogelijk door een goed draaiende contactendatabank en midware.
How Smart are you? A self assessment framework for Digital Cities.Smart Cities Project
In the smart Cities project, Memori wrote a framework paper describing the 'Smart Digital City' in 10 characteristics. Based on this framework paper a self assesmment tool was developed, allowing the Smart cities project partners to evaluate their developments in the digitization of their services. in this presentation Eric Goubin will introduce the framework for smart digital cities, and Elke Van Soom will present the self assessment tool and its first results.
Europe wants to go local. We’re waiting for them in the Citadel. Smart Cities Project
The Flemish Government and a host of European local government partner organisations worked together by identifying the top things that national and EU decision makers can do to better support local eGovernment. The ‘Malmo Vision’ was still hardly translated down to the on-the-ground, local level. The Citadel Statement addressed this short-coming by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner. In the short period the Statement got a strong support from the main organizations of municipalities. A number of concrete projects were launched in the spirit of the Statement. And we can also notice a stronger commitment from the EU itself to support Local Egovernment. But there’s still a lot to do.
a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.
The systematic improvement of public services of national, regional and local governments is now 10 to 15 years underway. Alex Lambregts participated in this process for 8 years and would like to share some personal reflections with the audience regarding the do's and the don’ts. He hopes this will encourage the attendees to comment and to share their reflections on the development of public services in their own countries; not to criticize but to learn and inspire.
Trends in e-government reflect trends in society but also help shape public services and governance. What really is happening now and how will this continue up to 2020? Why we should be both excited yet cautious.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Driving Business Innovation: Latest Generative AI Advancements & Success StorySafe Software
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Trusted Execution Environment for Decentralized Process MiningLucaBarbaro3
Presentation of the paper "Trusted Execution Environment for Decentralized Process Mining" given during the CAiSE 2024 Conference in Cyprus on June 7, 2024.
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Dive into the realm of operating systems (OS) with Pravash Chandra Das, a seasoned Digital Forensic Analyst, as your guide. 🚀 This comprehensive presentation illuminates the core concepts, types, and evolution of OS, essential for understanding modern computing landscapes.
Beginning with the foundational definition, Das clarifies the pivotal role of OS as system software orchestrating hardware resources, software applications, and user interactions. Through succinct descriptions, he delineates the diverse types of OS, from single-user, single-task environments like early MS-DOS iterations, to multi-user, multi-tasking systems exemplified by modern Linux distributions.
Crucial components like the kernel and shell are dissected, highlighting their indispensable functions in resource management and user interface interaction. Das elucidates how the kernel acts as the central nervous system, orchestrating process scheduling, memory allocation, and device management. Meanwhile, the shell serves as the gateway for user commands, bridging the gap between human input and machine execution. 💻
The narrative then shifts to a captivating exploration of prominent desktop OSs, Windows, macOS, and Linux. Windows, with its globally ubiquitous presence and user-friendly interface, emerges as a cornerstone in personal computing history. macOS, lauded for its sleek design and seamless integration with Apple's ecosystem, stands as a beacon of stability and creativity. Linux, an open-source marvel, offers unparalleled flexibility and security, revolutionizing the computing landscape. 🖥️
Moving to the realm of mobile devices, Das unravels the dominance of Android and iOS. Android's open-source ethos fosters a vibrant ecosystem of customization and innovation, while iOS boasts a seamless user experience and robust security infrastructure. Meanwhile, discontinued platforms like Symbian and Palm OS evoke nostalgia for their pioneering roles in the smartphone revolution.
The journey concludes with a reflection on the ever-evolving landscape of OS, underscored by the emergence of real-time operating systems (RTOS) and the persistent quest for innovation and efficiency. As technology continues to shape our world, understanding the foundations and evolution of operating systems remains paramount. Join Pravash Chandra Das on this illuminating journey through the heart of computing. 🌟
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
1. Understanding e-government
in Kortrijk
Summary & Context
The local e-government environment varies tremendously across the North Project Context Map
Sea Region of the EU, with municipal strategies being shaped by very different
national, regional and local policy contexts and political and technological No.4
agendas. This series of reports summarises the local e-government
environment in six municipalities from six different countries who are
participating in the Smart Cities Interreg IVb project. The reports allow project
partners to review their local e-government context, and helps us identify
to common factors across project partners, along with areas of difference
between partners. This report summarises the e-government context in
Kortrijk, based on interviews with staff from the city, and identifies factors that
they feel shape their local e-government context and their involvement in the
Smart Cities project.
The document serves two purposes. Firstly, it allows project partners to
understand the context that they are operating in. Secondly, it helps us see
common factors across partners and also areas of difference (to help us
understand where different approaches to similar work)
Key Facts:
As well as a narrative description of the context, this report contains two
diagrams and a supporting table: Kortrijk
• The main policy drivers for Kortrijk City City Council within
• Those projects most relevant to Smart Cities in Kortrijk West Flanders Province,
• Details of the entities mentioned including links to source material, in in the autonomous Flanders
English where available. Region, in the Belgium
(a strongly federal kingdom).
The information in this document is derived from publically available descriptions
supplied by Kortrijk and Leiedal, supplemented by desk-based research. Populations:
City – 74 000
The Smart Cities project West Flanders – 1 130 000
Flanders – 6 162 000
Figure 1 illustrates the organisations that Kortrijk has identified as being Belgium – 10 828 000
significant to the City’s involvement in the Smart Cities project, showing the
strategies and drivers
The main top level driver for Kortrijk’s participation in the project (along with
all project partners) is INTERREG IVB North Sea, funded by the European
Union (EU).
The INTERREG initiative is designed to strengthen economic and social
cohesion throughout the European Union, by fostering the balanced
development of the continent through cross-border, transnational and
interregional cooperation. A principal aim of the Programme is to expand the
scope of territorial cooperation and focus on high quality projects in innovation,
the environment, accessibility, and sustainable and competitive communities.
The 2007-2013 Programme connects regions from seven countries around the
North Sea, incorporating policy level planning and the long lasting and tangible
effects of projects. The North Sea Region Programme 2007-2013 works
with cutting edge policy areas in regional development through transnational
projects. E-CLIC is another relevant INTERREG project, although Kortrijk
ciity itself is not taking part, HO-WEST (see overleaf) is, so E-CLIC has been
included as part of the project context.
2. Regional Development
Europe
INTERREG IVB
European Union
STORK
Build eSociety
Promote ICT
Common eGov
Knowledge Region
Belgium
Strategy
ICT Ministry
FEDICT E-ID
R&D and eResearch Actieplan
Promoting e-business Vlaanderen i2010
Increase e-Government
Reduce digital divide
Flanders
EWI
Flemish Government
Municipal MEMORI
VVP
Decree
VVSC
VICTOR CORVE
Regional HO-West, HO-Gent ECLIC
Development
Leiedal
eGov Academics
Kortrijk Area
Aging Workforce
Support eGovernment
Modernisation
Digital Divide Smart Cities
Stad Kortrijk
Knowledge Transfer
Support Changes
Improved comms
12 other towns
Fig 1:
Main drivers underpinning Kortrijk’s involvement
3. Smart Cities is one of the projects funded through the programme. The general
aim of the Smart Cities project is to create an innovation network between
governments and academic partners leading to excellence in the domain of the
development and take-up of e-services.
Kortrijk’s involvement in the project’s work is divided between 3 work packages:
customer services (WP3), wireless services (WP4) and customer profiling (WP5)
National level - Belgium
With its common e-government strategy the Belgian government is aiming
to create a single virtual Public Administration while respecting the privacy of
users, as well as the specificities and competences of all Government bodies and
administrative layers. Its main objective is to improve public service delivery for
citizens and businesses by rendering it faster, more convenient, less constraining
and more open.
One aspect of this is the European STORK project which aims at establishing
a trans-national eID Interoperability Platform that will allow citizens to establish
new e-relations across borders, just by presenting their national eID. It provides
the strategic framework that the eID programme in Belgium is developing within.
Flanders Region
The regional strategic framework has been set out by Actieplan Vlaanderen
i2010, which is the responsibility of EWS, the department for Economy, Science
and Innovation.
The Flemish eGovernment coordination unit (CORVE) is tasked with developing
and underpinning ICT-projects for an accessible, demand-driven, simplified and
integrated public service. A component of the Flemish public administration,
CORVE provides its services to the Authorities of Flanders, provinces and
municipalities. eGovernment is the responsibility of Flemish Minister for
Administrative Affairs.
Delivery of eGovernment is coordinated by VVP, the Union of Flemish Provinces
and VVSG, Union of Flemish Cities & Municipalities, supported by VICTOR, the
Flemish ICT-workers’ organization.
Kortrijk
Figure 2 illustrates how within the Smart Cities project, Kortrijk is active in three
workpackages, often in conjunction with Intercommunale Leiedal.
WP3 processes workstream: An internal project is describing the processes
in the city; priorities of the work include transfer of knowledge as staff retire,
support for changes in the organisation and improving communication. There
is also a need to meet the obligations in the new municipal decree (Flemish
legislation).
Digitising services has begun, starting with the booking of sport services
(recreatex), which is being developed in conjunction with a specialist vendor. The
1777 contact centre project aims to make it easier for citizens to connect to
service. A staged approach is planned, starting with three existing service points
‘werk aan de weg’ (road infrastructure & mobility), ‘rap en rein’ (environmental
problems) and ‘general’ answering frontline questions on peoples administration.
Work is starting on a pilot online authentication system for city council members,
using a digital ID card to give access to the intranet, especially the e-decision
software, with the digitalised decision flow of the city. The FEDICTs’ authentication
software is used.
4. There is an ongoing midware programme to share services between the
existing functional silos in Kortrijk, starting with the procurement for a shared
address book and a single MyPage type site for citizens. Partners for this first
step are Leiedal and different other municipalities and cities (such as Sint-
Niklaas, Roeselare, Gent).
The midware uses POGO for the exchange of contact information without
keeping records centrally. Pogo – persons and organisations online - is not a
central database, it is an information model and an exchange format, on a similar
model to that used in the STORK project. It only contains shared contact data.
Common eGov
FEDICT STORK
Strategy
Flanders Municipal
Government decree eID
CORVE
Programmes &
Local campuses Projects
Strategy
Eduroam/Link Smart Cities
Hotspot Network WP4
Unit Support
eGovernment Digital Smart Cities
Divide WP5
Leiedal Midware
Improved
Communications POGO
Kortrijk myPage
Knowledge tfr Digitising
Support Changes Services
Contact Centre: Smart Cities
ICT Directie
1777 WP3
Fig 2:
Projects most relevant to Smart Cities for Kortrijk
5. Leiedal developed a new website (Parko, www.parko.be) about parking in Kortrijk
using GIS information and the Govmaps infrastructure and intends to extend it to
other geolocated services.
Figure 2 also shows that, as part of WP4, the hotspot network is being developed
to link to the university campuses in the city (HO-WEST and HO-GENT), Eduroam
internet access will be offered by the end of the year to students that connect
to the hotspot network in the city, providing a service to visitors of the city. A
joint platform with the digital tourist kiosks (described in WP5 below) is being
developed.
Working together in creating customer-focused electronic service solutions
Kortrijk, MEMORI and Leiedal’s, developed the “Zeg ons hoe het kan” (Tell us how
it can be done) website to invite customers to co-design municipal and regional
electronic services by collecting user stories to get lead to ideas for improving
existing services, or re-engineering existing services, or inventing new services.
This will be combined with Customer profiling work, which includes surveys of
the sites users, and more detailed work with people that use the sport services
of the city.
Another theme is the digital divide (Digitale Kloof), which digital signage is seen
as one route to reducing. A network of indoor and outdoor screens and digital
kiosks has been set up to communicate with visitors and citizens, with further
expansion planned.
Source information
The table below gives descriptions projects and bodies related to Kortirjk’s
involvement in Smart Cities, together with links for further information (some may
be in Dutch and/or French).
Name: Smart Cities Table 1
www.smartcities.info Details of significant entities
The project aims to understand which e-services services work best and why; it
will facilitate transfer of e-Government successes across national borders; it will
identify and support the real transformational impacts of such transfer of good
practices on local government; it will equip decision makers with the knowledge
and ambition to achieve further innovation in the delivery of e-enabled public
services; and will engage national authorities in this ambition. At the European
level, the project will support the creation and growth of communities of practice
across the NSR building organisational commitment to and capacity for inter-
regional government service sharing. Smart Cities will raise the bar in many
aspects.
6. Name: INTERREG IVB North Sea
www.northsearegion.eu/ivb/home
The Interreg initiative is designed to strengthen economic and social cohesion throughout
the European Union, by fostering the balanced development of the continent through
cross-border, transnational and interregional cooperation.
The North Sea Region Programme 2007-2013 works with cutting edge policy areas in
regional development through transnational projects.
A principal aim of the Programme is to expand the scope of territorial cooperation
and focus on high quality projects in innovation, the environment, accessibility, and
sustainable and competitive communities.
The 2007-2013 Programme connects regions from seven countries around the North Sea,
incorporating policy level planning and the long lasting and tangible effects of projects.
Name: E-CLIC
www.e-clic.eu
Project building a cluster in the North Sea Region in the area of broadband services,
media technology, broadband systems, usability and testing, while maintaining a balance
between competencies, industry and academia.
The consortium brings together 16 partners from six member states.
The partners have considerable expertise and experience in the fields of interest to
E-CLIC, and the project combines a unique set of partner skills.
Name: STORK
www.eid-stork.eu
Secure idenTity acrOss boRders linked. The aim of the STORK project is to establish a
European eID Interoperability Platform that will allow citizens to establish new e-relations
across borders, just by presenting their national eID.
Cross-border user authentication for such e-relations will be applied and tested by
the project by means of five pilot projects that will use existing government services
in EU Member States. In time however, additional service providers will also become
connected to the platform thereby increasing the number of cross-border services
available to European users.
Name: FEDICT
www.fedict.belgium.be
Belgian Federal ICT-ministry
Name: Common eGov Strategy
www.epractice.eu/en/document/288179
www.fedict.belgium.be/nl/binaries/Resolution_eGov_Congress_Final_NL_
tcm167-16731.pdf
The Belgian eGovernment strategy aims to create a single virtual Public Administration
while respecting the privacy of users, as well as the specificities and competences of all
Government bodies and administrative layers.
Its main objective is to improve public service delivery for citizens and businesses by
rendering it faster, more convenient, less constraining and more open.
7. Name: E-ID (electronic identity card)
www.eid.belgium.be
The electronic identity card fits in the overall e-Government policy or the “electronic
administration”. The latter includes the development of an IT infrastructure and taking
initiatives for administrations and citizens to information and communications technology
for its actions.
Name: KORTOM
www.kortom.be
Flemish government communications organanisation.
Name: EWI
www.ewi-vlaanderen.be/en
Flemish department of Economy, Science and Innovation.
Name: Local Government Organisations
VVP: www.vlaamseprovincies.be
VVSG: www.vvsg.be
VVP is the Union of Flemish Provinces and VVSG the Union of Flemish Cities &
Municipalities.
Name: CORVE
www.corve.be
The Flemish eGovernment coordination unit (CORVE) is tasked with developing and
underspinning ICT-projects for an accessible, demand-driven, simplified and integrates
public service. It provides its services to the Authorities of Flanders, provinces and
municipalities. eGovernment is the responsibility of Flemish Minister for Administrative
Affairs, Local and Provincial Government, Civic Integration, Tourism and the Vlaamse
Rand, Geert Bourgeois.
Name: HO-GENT
www.english.hogent.be
University College Gent. Largest Hogeschool in Belgium, with associated college
campus in Kortrijk
Name: HO-WEST
www.howest.be
University College West Flanders. Autonomous Higher Education Institution, one of the
leading providers of higher education in West Flanders. Today more than 4500 full-
time students are enrolled at Howest pursuing 22 Bachelors and 7 Masters covering a
wide range of disciplines, with emphasis on high quality and practice-oriented courses.
Howest consists of four campuses situated in Bruges and Kortrijk.
8. Name: Intercommunal Leiedal
www.leiedal.be
Leiedal is the joint municipal association of the thirteen municipalities of
Kortrijk for the socio-economic and spatial development of the member
municipalities and regional guides. Operates a series of eGovernment
Academies and Ateliers as part of its mission to share knowledge.
Name: Kortrijk
www.kortrijk.be
Kortrijk Municipality, West Flanders
Name: V-ICT-OR
www.v-ict-or.be
Flemish ICT-workers’ organization
Name: MEMORI
www.memori.be/indexEN.php
A research centre associated with the University of Mechelen. In
Belgium, MEMORI is the leading research institute in the field of public
communication.
www.smartcities.info
www.epractice.eu/community/smartcities
The Smart Cities project is creating an innovation network between cities and academic
partners to develop and deliver better e-services to citizens and businesses in the North
Sea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of the
European Union.
Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of the
European Union. The North Sea Region Programme 2007-2013 works with regional
development projects around the North Sea. Promoting transnational cooperation, the
Programme aims to make the region a better place to live, work and invest in.
9 781907 576140