Smart City November 2003


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Presentation to the City of Cape Town's Top Management Team (TMT) in November 2003 on the progress with respect to the Smart City Strategy

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Smart City November 2003

  1. 1. Africa’s Smart City Transforming local government with an IT enabled strategy - Cape Town’s ‘smart city’ strategy - Presentation to TMT November 2003
  2. 2. Africa’s Smart City The Strategy What is the Smart City Strategy?
  3. 3. Africa’s Smart City Transformation Strategy • In 2000, Spanish sociologist and author, Manuel Castells speaking at the Urban Futures conference at Wits University said “Sub- saharan Africa runs the risk of being virtually deleted from a world economy that increasingly is being driven and shaped by informational and globally networked capitalism….. • …. Countries can operate effectively in the new global economy only if they meet two conditions: they must command adequate information and communication technology infrastructure and they must generate the human resources to operate it” • The Smart City strategy was borne out of a similar analysis of the local, national and international economic environment. The Smart City strategy is a response saying that “we refuse to be deleted from the world economy” Our response is to promote new technologies, increase city productivity and target social problems to boost our competitiveness as a basis for success. We have to harness the power of ICT to ensure the development of the city and its citizens. We need to ensure that the city has the necessary ICT infrastructure and that its citizens have the skills necessary to effectively utilise and leverage this infrastructure.
  4. 4. Africa’s Smart City Transformation Strategy Strategy borne out of a sober understanding of the trends facing the city. It is a strategic framework that aims to reposition Cape Town as a leading player in the new global knowledge economy. It is not only focused on transforming the way that local government works and delivers its services, but transforming the way that the entire society operates. However, its primary interventions are based on what local government can enable and how local government can ‘lead by example’ by changing the way that it interacts with citizens, businesses, other government departments and other stakeholders It is not an IT strategy or the “property” of the IT Directorate, but is instead something that cuts across all City departments and strategies.
  5. 5. Africa’s Smart City Encompasses these 5 questions 1. What leadership is necessary to establish competitive advantage in a digital economy and society (smart city leadership)? 2. What must be done to ensure that our policy and regulatory environment supports the development of a smart city? 3. How will information technology lay the foundation for the building of a new flexible and responsive organization and enable the organisation to continually improve in its efficiency and effectiveness in delivering its programmes and services? (administrative/ e-government strategy)? 4. How do we use IT as an instrument to foster the economic and social development of the city (development strategy)? 5. How can IT be used to ensure/ enhance good governance (digital democracy)?
  6. 6. Africa’s Smart City Council’s Vision – make Cape Town a Smart City Required outcomes for 2001 - 2004 Citizens to deal with local government services Cape Town recognised as the leading South in an integrated manner (eg. via one-stop African city in the use of information and shops) communications technology for city management (IT enabled organisation) Local government more customer friendly and citizen oriented ICT widely used in the city achieving its strategic priorities (i.e reducing crime, Improved and informed decision making combating HIV/ Aids, promoting job creation processes and tourism & free basic services) Growth and retention of the IT industry in the Policy and regulatory environment that is city conducive to electronic commerce, protection More people skilled in IT operating within the of intellectual property rights, and an enabling economy of the city legal framework for the digital transformation Reduction of the digital divide due to the of local government operations and society widespread availability of public access to achieved Information and Communications technologies Services accessible by multiple technologies, (ICT) including web sites accessible from PCs, Local government, the politicians and the kiosks, cellular phone and call/ contact officials more accessible centres. IT organisation that provides world class IT Highly cost effective and efficient local services to local government and local government government related organisations.
  7. 7. Africa’s Smart City
  8. 8. Africa’s Smart City The President says…. “An important area being addressed under NEPAD is the issue of using Information and Communication Technology to leapfrog the development of the continent forward. In order for Africa to benefit from the globalisation process and the information age, ICT infrastructure development on the continent is vital. At the national level, as we are certainly aware that the effective use of ICT in any country impacts strongly on the productivity and competitiveness of that economy as well as the ability of government to deliver on its social goals.”
  9. 9. Africa’s Smart City SMART CITY RELATED PROJECTS From Strategy to Implementation
  10. 10. Africa’s Smart City The strategy encompasses many projects that drive the city a smart city Some of the smart city projects currently underway Interactive PC’s for and Councilors transaction e-Project Suite enabled web Digital Digital Internal infrastructure signatures Business Smart City Architecture, Centres Work Group Council standardisati Agenda’s Legislation on and External and reports Review consolidation Kulisa Smart City online Projects Project Steering Open Committee Content DSP Innovative Democracy Management Partnership BEE Electronic Project Strategy Intranet and agendas and Tourism e- (Government, Portal registry E- Business NGO, Private, development IT service Transactions project community) Online provider Bill Bandwidth E- Services strategy Barn Government Directory Training Centre of Cape On Line Cape On Line strategy Excellence e-City External Projects City/People e- Policy & e- Leadership Development Government Regulatory Governance Internal Environment Project
  11. 11. Africa’s Smart City Project Ukuntinga E-Government Project Ukuntinga: Implementing SAP ERP in record time The City of Cape Town is the first local authority in South Africa to perform a large scale SAP implementation
  12. 12. Africa’s Smart City Implementing SAP in record time 18 month implementation of including HR and Payroll, Financial Accounting, Management Accounting, Asset Management (FI/CO), Materials Management and Procurement, Real Estate, Plant Maintenance, Revenue Management and E-Government Billing (SAP ISU-CCS). Cost: R300 Million + Number of SAP users: 6000 First Release: 10 months (HR and Payroll, Financial Accounting, Management Accounting, Asset Management (FI/CO), Materials Management and Procurement) This must rank as one of the largest Local Government initiatives in the world - I have been unable to identify any other project at a Local Government level anywhere in the world to match this programme in size Donovan Muller – Accenture Partner
  13. 13. Africa’s Smart City ERP is an critical enabler to “smart city” strategy An ERP will provide the solid foundation on E-Government which the eGovernment strategy can be deployed. _________ eGovernment flip flops relationships: Citizen Citizen Official IT IT Official
  14. 14. Africa’s Smart City The President says…. E-Government “We agreed that we would focus on E- government because E-government is a necessity for the efficient and effective operation of government.”
  15. 15. Africa’s Smart City City/People Development Smart Cape Access Project e-mpowering the people
  16. 16. Africa’s Smart City Smart Cape Access Project City/People Development Objective: to ensure that all citizens of Cape Town have access to basic information and communication technologies (ICT). Public access model that allows computing facilities to be provided cost effectively, using open source software and piggybacking on existing infrastructure and resources. – Word processing and other applications – Connected to the Internet • Web sites • E-mail Enabler of other social and economic development initiatives by the City
  17. 17. Africa’s Smart City The Pilot Project Six libraries City/People Development – Grassy Park Library – Guguletu Library – Hector Peterson Memorial Library, Lwandle – Delft Library – Brooklyn Library – Wesfleur Library, Atlantis Six months Provide infrastructure, not staff Monitor impact, costs Simplicity, No technical management required
  18. 18. Africa’s Smart City Where are we at currently? City/People Development Expanding the Smart Cape Access project to all City owned libraries; Formalising the Volunteer Programme; Exploring sustainability opportunities through the facilitation of local content e.g. MRC; Exploring the implementation of a community computer based literacy project with Provincial Government of the Western Cape.
  19. 19. Africa’s Smart City Towards a Smart City… City/People Development Self-service system where citizens and businesses will be able to: – Access local government information – Apply for services – Query and Pay accounts – Access tenders and job opportunities – Access local business support for emerging and small businesses
  20. 20. Africa’s Smart City The President says…. City/People Development “Entire communities need to be exposed to the benefits of ICT and positive attitudes created towards the cultivation of awareness and everyday access and use of this technology so as to bring all our people into the information age.”
  21. 21. Africa’s Smart City e-Government Market Research Study: E-Governance In Collaboration with Province Technology and public services - how e-government can improve service delivery -
  22. 22. Africa’s Smart City What is e-government? • “Transformation of internal and external public sector relationships through Internet enabled operations, E-Governance information technology and communications to optimise government service delivery, constituency participation and governance” Cape Town IT Directorate
  23. 23. Africa’s Smart City Research purpose “Which government services should be transferred into a digital form and made E-Governance available online?” Approached from a beneficiary perspective [Other perspectives: technical, access, political, internal efficiency, etc.]
  24. 24. Africa’s Smart City Recommendations Need a vision specifically about services Develop an integrated plan of action i.e. - Publish information online about all services as a first step. Create a services directory [Currently being developed] E-Governance - Redesign government web site around beneficiary needs [Currently being developed] - Integrate this process with the Communications Internet strategy work [Currently working on this] - Use web interface to power call centres - Develop and implement rigorous standards for forms. Create a central forms clearinghouse and repository - First automate information transactions - Promote online service elements extensively as they become available, internally as well as externally - Automate financial transactions as ‘final’ step
  25. 25. Africa’s Smart City City/People Development ICT for Economic Development ICT as an enabler/tool in other industries
  26. 26. Africa’s Smart City ICT as a channel for business support City/People Development The City has identified several economic sectors as priorities for support by local government. These sectors include: – Tourism – Film & Media – Medical services and products – Information Technology and Communications – Design/quality-intensive manufacturing like jewellery and boat building Use of ICT to channel information – such as market intelligence – so as to facilitate the growth and development of these sectors.
  27. 27. Africa’s Smart City Description of a Business Service Centre City/People Development The centre will physically consist of a room equipped with: – Approx 10 computers with Internet access and business productivity applications. Each will be located in an office cubicle, which can be rented by the hour. – A network server for managing the system. – A network printer – A photocopier and scanner – A fax machine – Other office facilities and equipment Space will be available for small business providers to offer other accounting, marketing and other services of to customers of the service centre; and for workshops and other small meetings to be held. The centre will run on a commercial basis, with customers paying for the services provided.
  28. 28. Africa’s Smart City Where are we now? 3 pilot sites have been identified: City/People Development – Khayelitsha – Guguletu – Langa Launch of the Khayelitsha Business/Tourism Information & Digital Centre took place on 11 November 2003. Launch was addressed by the Deputy Mayor.
  29. 29. Africa’s Smart City The President says…. City/People Development “The growth and development of small, medium and micro enterprises can and must benefit from the available technology so that we are able to expand access to technology to the wider community of our business people to encourage business growth and improve the level of competitiveness even among the smaller corporations.”
  30. 30. Africa’s Smart City Innovative Black Economic City/People Development Empowerment (BEE) Building real skills in ICT amongst previously disadvantaged individuals, communities and companies
  31. 31. Africa’s Smart City Various initiatives City/People Development Individuals – Co-operative training with Technikons – Learnership programmes (currently fed from co-operative training) – External and Internal Bursaries Companies/ Organisations – Procurement supports the ideals that we are trying to achieve. Focuses on real skills transfer and real empowerment on the ground – even in large, complex projects (will be discussed in more detail) – Also work with local SMMEs to build their capacity in a way that benefits the city, the SMME and the individual resource. Aim is to create strong sustainable black ICT companies in Cape Town as well as to build skills and companies – not enrich Directors. Therefore the city sets the rules.
  32. 32. Africa’s Smart City For example: On the the ERP project Penalties (max 25%) are set and defined as follows: City/People Development – 60% of team to be PDI – 5% – 50% of team to be Black – 5% – 50% of team to be Women – 5% – 25% of team to be African – 5% – 25% of team to be sourced from SMME’s – 5% Over and above this, trainees were brought into the project. Most of whom have now found employment
  33. 33. Africa’s Smart City City/People Development Kulisa Project Building a Smart City: Enhancing our IT Skill Base
  34. 34. Africa’s Smart City Vision Kulisa (“to grow”) Project City/People Development Aims to be a leading partner in rapidly building and sustaining a growing South African ICT sector through the provision of skilled and experienced individuals according to the needs of ICT and ICT supported industries. 1. By encouraging organisations with existing internship programmes to grow their intake of learners, through incentivising these organisations with partial grants; 2. By encouraging organisations with no internship programmes to develop such programmes, or alternatively to adopt an existing Youth Internship Programme; and 3. By assisting the ISETT SETA to accelerate SETA processes and procedures.
  35. 35. Africa’s Smart City Proposed Intake City/People Development Training will focus on the following three key areas namely: – Technical i.e. IT Technicians – Development i.e. programmers – Project Management Focus on targeting the following group of individuals: – Unemployed matriculants with an aptitude for ICT: YiP encourages organisations not to use first line filtering such as matric, maths and science. – Unemployed graduates from Universities and Technikons: The figure of over unemployed 300 graduates has been mentioned before. Interns to be recruited from previously disadvantaged communities and from other Directorates. [Requires a policy decision]
  36. 36. Africa’s Smart City Current Status City/People Development Completed the selection of first 100 interns Completed the training of mentors Launch scheduled to take place on 21 November 2003
  37. 37. Africa’s Smart City Urban Gateway Service e-Governance Centre: A Pilot In Partnership with DPSA
  38. 38. Africa’s Smart City Background March 2003: Presentation made to the City by CPSI (Centre for Public Service Innovation) E-Governance July 2003: Letter of intent signed September 2003: Discussions with Provincial Government on integrated service delivery Overall concept design, to be adapted for Metro requirements
  39. 39. Africa’s Smart City Concept Single point of contact Welcoming, service-oriented environment - Central Government - Provincial Government Shorter queues, assisted by - Metro services people and technology E-Governance Access to services Improved tracking of services Near transport nodes - Integrated Service Delivery Many services in one place - joint project between spheres of - Many services at one service - government point Managed queuing - Appropriate institutional structure Access to information Engagement process between Support for previously - stakeholders unserved citizens Trained people with access to - range of services Knowledge of wide range of - sources
  40. 40. Africa’s Smart City Integration with Cape Town proposals • ‘Matching’ of CT and national proposals – Citizen focus E-Governance – Seamless access – No need for citizen to know how to access a particular Department – Improved co-operation in governance of 3 spheres Next two slides show conformance to Cape Town strategy
  41. 41. Africa’s Smart City Conforms to Service Interface “ The frontline of the system will be a network of service centres located at safe and accessible points across the city. Access them via walking into a centre, through the single phone number, fax or e-mail. E-Governance Well-trained multi skilled officers will be able to address 80-90% of user needs at the first point of contact. All centres to have cash receipting facilities. Frontline centres to be supplemented by a number of ‘specialist centres’ (including development One-Stop shops located in the major CBDs, able to process planning applications and related requests very rapidly). Administrative offices and cash offices will be the foundation for this network. However, the City will move some of the centres to more convenient sites. Establishment of a pilot centre in a poorly resourced area. ”
  42. 42. Africa’s Smart City Integration with Cape Town proposals (2) Aligned with Cape Town Strategic document – Goal 2.1: Improved access to services, information and facilities E-Governance – Goal 2.2: Extending engagement and public participation – Goal 2.3: Decentralising services and reaching out to citizens – Goal 4.1: Improving access to decision-making processes – Goal 4.2: Improving governance practices by moving government closer to the people. Institutional structure designed to match the proposed design for City of Cape Town
  43. 43. Africa’s Smart City Benefits for The City of Cape Town Alignment with and support of strategy In line with proposed operational model E-Governance Links to proposed pilot centre Financial partnership with other spheres of Government and private sector Catalyst for co-operation between City and other spheres of government
  44. 44. Africa’s Smart City Implications for Cape Town (1) - Responsibility Contracting or provision of premises E-Governance Establishment of the service centre as a running institution Contracts to DPSA, who co-ordinate information provision from National and Provincial services Provision of own services Local service delivery standards Metro remains the leader in service provision
  45. 45. Africa’s Smart City Implications for Cape Town (2) Financial Operational cost of the Metro services which are delivered through the centre E-Governance Capital investment arrangements to be defined as part of the business case - need to protect financial sustainability of the City Shared overall cost between Metro and other service providers, who are paying for their portion of the centre – E.g. Home Affairs may utilise 25% of the Centre and contribute 25% of operational costs. This reduces the overhead portion of the City’s cost.
  46. 46. Africa’s Smart City Current Status Feasibility stage of the Engagement Process E-Governance Tailor Business Plan to City of Cape Town
  47. 47. Africa’s Smart City Approval by TMT Agree to participate in feasibility E-Governance Establishment of mandated team to develop business plan – led by IT and Area Coordination, supported by – Urban renewal – Economic Development – Social Development – Relevant Subcouncils • Consideration of business plan
  48. 48. Africa’s Smart City Other Related Projects Development of the Health Environment: A joint project between City Health, IT and the Provincial Government Health Directorate Film permitting system Programme eXite Implementation of the Microsoft EPM tool: A standardised, integrated project management tool Representation at the World Summit on Information Society Conference, Geneva Performance Management System, Budget reform reporting system, GIS Architecture Project, + may others
  49. 49. Africa’s Smart City GOVERNANCE Leadership The Importance of Integrated Coordination
  50. 50. Africa’s Smart City Smart City Strategic & Operational Framework Strategic Smart City PGWC Strategy Management & External Smart Governance Internal Smart City City Steering i.e. Strategy/Vision/Marketing Work Group Committee Leadership City/People Leadership e- e- Policy & Pillars Development Government Governance Regulatory Environment Operational e-City Smart Cape Urban Projects Access Gateway Point Services Centre Project Governing Structure Project Team Members Information & Communication Technology City of Cape Town External City of Cape Town
  51. 51. Africa’s Smart City The Smart City Convergence Leadership Smart City Action Items: • Build a broad shared view of what we want to Policy and Regulatory achieve Leadership environment • Include constituents, E-government partners and advocacy groups • Develop a cooperative Economic and social architecture Development • Align all initiatives with the Digital democracy architecture and the strategy • Build demonstration projects Time
  52. 52. Africa’s Smart City Results To date the Strategy has received national and provincial recognition. We have also won the African ICT Achievers Award in 2002 and 2003. SAP ERP implementation is the most comprehensive ERP Leadership implementation in local government in the world. Real information is now becoming available and challenging some key assumptions in this organisation We have also received the Bill & Melinda International Access to Learning Award for our Smart Cape Access project. We have an established working relationship with the Provincial Government of the Western Cape. We have delivered real capability into communities and we have shown what a developmental local government is all about
  53. 53. Africa’s Smart City Conclusions The City of Cape Town has a solid strategy and a plan to become a ‘smart city’ This is a 5 year strategy with various projects and deliverables that build upon one another Integration and alignment is critical The key differentiator in the city is that we have started on the path to implementation. Our analysis of Cape Town’s ICT strategies suggests that the city has a high strategic level of thinking and acting. Furthermore, ICT strategies are very well embedded in other City strategies. The I-visions and strategies of both Cape Town and the Province reflect a comprehensive approach, harnessing ICT both in policy goals (social, economic) and processes (re-organising the municipality and the province to make them more effective and efficient). Euricur (European Institute for Comparative Urban Research)