If you’re looking for the best AI tools for small business, you’re in the right place! Running a small business can be challenging, but with the emergence of artificial intelligence (AI), you now have a powerful ally to overcome obstacles and achieve success. From streamlining financial management to automating recruitment, AI tools have become indispensable assets for small businesses. In this comprehensive list, we present 50 cutting-edge AI tools that address all the pain points faced by small businesses (don’t fear, we know them all!). If you’re short on time, here’s a quick list of the tools sorted into categories:

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August 4, 2023
50+ Powerful AI Tools For Small Business You Can’t
Ignore
process.st/ai-tools-for-small-business
Anna Mazur
August 4, 2023
Artificial Intelligence, Small Business
If you’re looking for the best AI tools for small business, you’re in the right place!
Running a small business can be challenging, but with the emergence of artificial
intelligence (AI), you now have a powerful ally to overcome obstacles and achieve
success.
From streamlining financial management to automating recruitment, AI tools have
become indispensable assets for small businesses.
In this comprehensive list, we present 50 cutting-edge AI tools that address all the pain
points faced by small businesses (don’t fear, we know them all!).
If you’re short on time, here’s a quick list of the tools sorted into categories:
50 AI tools for small business
As a tech company, we at Process Street know what makes software tools valuable.

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That’s why we’ve tried 100 old and new artificial intelligence tools for business and chose
our favorites according to their best features.
Whether you’re seeking assistance with budgeting, workflow-building, or customer
acquisition, this list provides a diverse array of AI tools that will revolutionize your
operations and position you for long-term success.
So let’s explore how to propel your small business to new heights!
Cross-functional AI tools for small business
This category of AI-powered tools for business features software that doesn’t necessarily
fit into the other categories that we’ll cover.
Instead, these are everyday, cross-functional tools you can utilize to enhance your
busines processes and massively boost your team’s productivity.
Process Street
Process Street official website
One of the best AI tools for small businesses, a powerful platform for creating, managing,
and optimizing workflows and standard operating procedures (SOPs). With its intuitive
interface and impressive features, Process Street streamlines business processes,
improves productivity, and ensures consistent execution of tasks.
Features:
A library of pre-made workflows that can be swiftly tailored to meet all your needs.

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Vast automation and collaboration features.
Performance tracking and optimization.
Integrates with 1000+ business apps!
New AI tool alert! Process AI is a GPT-powered workflow generator that creates
bespoke workflows lightning-fast.
No-code, easy-to-follow interface
Pros:
Simplifies the creation, management, and automation of workflows, making
documenting and streamlining business processes effortless.
Automates all recurring tasks and provides task assignments, ensuring efficient and
consistent execution across teams.
Offers performance tracking and robust optimization features, allowing businesses
to identify bottlenecks, improve efficiency, and achieve better results.
Cons:
Limited free trial capabilities
ChatGPT
ChatGPT official website.

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An advanced AI-powered chatbot developed by OpenAI. It utilizes natural language
processing and machine learning algorithms to provide conversational interactions with
users. ChatGPT can be integrated into various business applications and websites to
enhance customer service, provide automated support, and facilitate interactive
experiences.
Features:
Contextual understanding and personalized responses.
Integration capabilities with business applications and websites.
Pros:
Offers human-like conversations, providing a seamless and interactive experience
for users.
Can be used to enhance customer engagement.
Cons:
May produce inaccurate responses.
It requires a technical understanding of how to formulate prompts to achieve the
desired outcome.
Bard
Bard official website
Google Bard is a free chatbot, perfect for answering tricky questions. It can help you
develop new ideas, boost productivity by prioritizing tasks, and assist with creating a
marketing strategy.

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Unlike ChatGPT, Google Bard can easily access information created after the year 2021.
Features:
Access to all information available on Google Search.
Able to answer questions in a comprehensive way.
Helps gain insight into customer behavior
Pro:
Easy to use, even for those not familiar with AI prompts
Capable of learning over time
Cons:
Not always accurate
Still in its experiential state
Claude (Anthropic’s LLM)
Claude official website
Unlike other AI chatbots, Claude is capable of processing 75,000 words of text in a single
prompt. Claude can be used for a variety of tasks, including Gtext generation, language
translation and content design.
Pros:
Anthropic’s LLMs (large language models) are the most powerful in the world
Wide range of capabilities
Easy to use through a simple API

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Cons:
Not free to use.
Not yet available in all languages.
Some of the features require technical expertise
Zoho Zia
Zoho Zia official website
AI assistant integrated into Zoho’s software suite. It provides businesses with key features
for better data analysis and decision-making. From intuitive workflows to predictive
analytics, Zoho Zia helps to optimize operations and improve outcomes.
Features:
Intelligent task assignment.
Predictive analytics and data-driven insights.
Natural language processing for voice and text-based interactions.
Pros:
Seamless integration with Zoho’s software suite for enhanced productivity and
efficiency.
Provides data-driven insights and predictive analytics.
Cons:

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Limited to the Zoho software ecosystem. May require migration from existing
systems.
Advanced features require customization.
Ongoing updates and training are necessary to fully leverage Zoho Zia’s
capabilities.
Regie
Regie official website
This AI-powered video analytics platform helps to analyze and extract insights from video
content. It utilizes AI algorithms to detect objects, faces, emotions, and actions within
videos, providing valuable data for various applications, including security, marketing, and
customer behavior analysis.
Features:
Object and facial recognition.
Emotion and behavior analysis.
Video content search and indexing.
Pros:
Lets you extract valuable insights from video content through AI-powered analytics.
Provides object and facial recognition for security and identification purposes.
Offers emotion and behavior analysis to understand customer responses and
engagement.
Cons:

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Accuracy of video analytics may vary depending on video quality and environmental
factors.
Limited integration with existing video systems.
(To find out how Regie helped Alister Wood, the owner of VisitUs, with operational
efficiency and productivity, head over to this section: Why should you care about AI tools
for small businesses?)
UiPath
UiPath official website
A leading Robotic Process Automation (RPA) software that leverages AI to automate
repetitive tasks and streamline business processes. With UiPath, you will build software
robots that mimic human actions, enabling them to increase efficiency, reduce errors, and
free up time for more strategic work.
Features:
AI-powered automation of repetitive tasks.
Integration with existing systems and applications.
Pros:
Reduces the likelihood of human errors, resulting in improved accuracy and quality.
Integrates with existing systems and applications.

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Cons:
Complex processes may require additional software.
AppZen
AppZen official website
AI-based tool that automates expense report auditing. By leveraging AI and machine
learning, AppZen analyzes expense data to identify policy violations, potential fraud, and
errors, saving time and ensuring compliance.
Features:
AI-powered expense report auditing.
Policy violation detection.
Fraud detection and risk mitigation.
Pros:
Automates the expense report auditing process.
Detects policy violations, potential fraud, and errors with high accuracy.
Helps mitigate financial risks.
Cons:

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Accuracy depends on the quality and completeness of the expense data provided.
SpotIQ
SpotIQ official website
AI-driven analytics platform from ThoughtSpot. It automatically analyzes data, identifies
insights, and generates data-driven narratives, allowing users to make decisions quickly.
Features:
Automated data analysis and insights generation.
Advanced visualization and interactive dashboards.
Time tracking.
Pros:
Automates data analysis and generates insights.
Presents data-driven narratives in a natural language format, making it accessible
to a broader audience.
Cons:
Complex data analysis requires technical expertise.
ChatSpot and Content Assistant from HubSpot

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HubSpot official website
A very popular CRM platform that incorporates AI features to enhance lead generation,
customer engagement, and marketing automation. With AI-driven capabilities, HubSpot’s
new AI tools help streamline sales and marketing efforts and deliver personalized
experiences to customers.
Features:
Lead scoring and predictive lead generation.
Personalized content recommendations.
Marketing automation and campaign management.
Pros:
Streamlines lead generation and management with AI-powered lead scoring.
Enhances customer engagement through personalized content recommendations
and targeted marketing campaigns.
Automates marketing processes, saving time and improving efficiency.
Cons:
Limited integration with existing software
Mindsay (now part of Laiye)

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Mindsay official website
A customer service automation platform that utilizes AI chatbots to enhance customer
support and engagement. With Mindsay, you can automate routine inquiries, provide
instant responses, and deliver personalized customer experiences.
Features:
AI-powered chatbots for customer support.
Integration with popular messaging platforms.
Pros:
Improves customer support by automating inquiries and providing instant
responses.
Enhances customer experience with personalized interactions and conversations.
Cons:
Accuracy and effectiveness of responses may vary depending on the complexity of
customer queries.
Email Content Generator from Mailchimp

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MailChimp official website
Everyone knows Mailchimp, but they’ve recently launched an AI feature that allows you to
optimize email campaigns and improve customer targeting. The Email Content Generator
helps deliver personalized, targeted messages and drive better email marketing results.
Features:
AI-powered customer segmentation and targeting.
Predictive recommendations for email content and timing.
Perfect for creating automated email marketing campaigns.
Pros:
Enhances email marketing effectiveness by leveraging AI to segment customers.
Automates email campaigns saving time and improving performance.
Cons:
Ongoing monitoring and updates necessary to optimize email marketing strategies.
GrammarlyGO from Grammarly

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Grammarly official website
Another familiar face that has gotten the AI treatment, Grammarly’s new GrammarlyGO
AI writing toolset helps businesses improve the quality and accuracy of their written
content. It provides real-time grammar and spelling checks and assists in ensuring
professional communication.
Features:
Real-time grammar and spelling checks.
Style and clarity enhancements.
Plagiarism detection.
Pros:
Improves the quality of written content through real-time grammar and spelling
checks.
Provides suggestions for clear and concise communication.
Helps maintain originality by detecting potential instances of plagiarism.
Cons:

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The free plan is very limited.
Starmind
Starmind official website
AI platform that maps skills and expertise within an organization, allowing businesses to
harness their employees’ knowledge. By leveraging AI-driven algorithms, Starmind
enables collaboration and efficient problem-solving within the organization.
Features:
AI-driven expertise mapping and knowledge discovery.
Collaboration and knowledge-sharing tools.
Intelligent search and recommendation capabilities.
Pros:
Leverages AI to identify and tap into employees’ expertise.
Provides intelligent search and recommendation capabilities for quick access to
information.
Cons:
Adoption and engagement from employees may require additional training.
Persado

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Persado official website
This platform generates the most impactful language for communications. By analyzing
data and leveraging AI algorithms, Persado helps create compelling and persuasive
content that resonates with your target audience.
Features:
AI-generated language for communications.
Data-driven content optimization.
Emotional and cognitive language analysis.
Pros:
Generates persuasive language maximizing engagement and conversion rates..
Analyzes emotional and cognitive language to craft messages that evoke desired
responses.
Cons:
Customization of language generation may require experimentation and fine-tuning.
Gong.io

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Gong.io official website
The platform analyzes sales calls and meetings to provide insights and coaching for sales
teams. Gong.io helps understand customer interactions, identify sales patterns, and
optimize sales strategies by leveraging AI algorithms.
Features:
AI-driven analysis of sales calls and meetings.
Conversation analytics and insights.
Coaching and performance improvement recommendations.
Pros:
Provides valuable insights into customer interactions, enabling businesses to
understand customer needs and preferences.
Identifies sales patterns and trends, allowing for the optimization of sales strategies.
Offers coaching and performance improvement recommendations, helping sales
teams enhance their skills.
Cons:
Integration with existing communication platforms and call recording systems may
be required.
EverString

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EverString official website
AI-powered predictive analytics platform designed for sales and marketing teams.
EverString helps identify and target high-potential leads, improve customer segmentation,
and enhance marketing campaign effectiveness.
Features:
AI-driven predictive lead scoring and targeting.
Customer segmentation and profiling.
Marketing campaign optimization.
Pros:
Predicts and scores leads based on their likelihood to convert, enabling sales teams
to focus on high-potential prospects.
Cons:
Integration with existing CRM systems and data sources may be difficult to achieve.
MonkeyLearn

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MonkeyLearn official website
Allows to analyze and visualize texts MonkeyLearn helps extract insights, categorize
information, and make data-driven decisions based on text data analysis.
Features:
Text data analysis and classification.
Sentiment analysis and opinion mining.
Customizable machine learning models.
Pros:
Enables extraction of insights and valuable information from large volumes of text
data.
Performs sentiment analysis and opinion mining, providing insights into customer
feedback and brand reputation.
Cons:
Accuracy of analysis often depends on the quality and relevance of the data you
provide.
Invoca

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Invoca official website
Call tracking and analytics platform that makes it possible to gain valuable insights from
customer phone calls. Invoca offers data-driven analytics, call attribution, and
conversation analytics to optimize marketing campaigns and improve customer
experiences.
Features:
AI-driven call tracking and analytics.
Call attribution and campaign optimization.
Conversation analytics and insights.
Pros:
Tracks and analyzes customer phone calls to extract valuable insights and data.
Offers conversation analytics and insights, enabling you to identify patterns and
opportunities for improvement.
Cons:
Integration with existing call tracking systems and CRM platforms may be required.
Financial management AI tools for small business
Finmark

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Finmark official website
AI-based tool that takes financial planning, modeling, and forecasting to the next level. It
leverages advanced algorithms to provide real-time insights, allowing finance managers
to optimize cash flow management effectively.
Features:
Accurate forecasting and budgeting capabilities.
Automated accounts payable and receivable processes.
Data-driven insights for informed financial decisions.
Pros:
Enables precise financial forecasting, minimizing cash flow gaps.
Provides real-time data analysis for proactive financial management.
Cons:
Limited customization options for specific industry requirements.
Pricing plans might be restrictive for small businesses with tight budgets.
Zeni

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Zeni official website
An AI-powered finance manager that handles various financial tasks, including
bookkeeping, tax filing, and financial reporting. It automates manual processes, saving
time and reducing errors in financial management.
Features:
Automated bookkeeping and reconciliation.
Tax planning and filing assistance.
Financial reporting and analytics.
Pros:
Simplifies financial management by automating complex tasks.
Saves costs by eliminating the need for a full-time accountant.
Cons:
Limited integrations with some accounting software.
Advanced features may require additional training to fully utilize.
May take some time to learn how to use all the features effectively.
Chata.ai

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Chata.ai official website
This AI assistant brings data analytics to the fingertips of small business owners. It
understands natural language queries and provides instant insights into cash flow,
forecasting, and revenue predictions.
Features:
Natural language processing for easy data interaction.
Real-time cash flow analysis.
Predictive analytics for revenue forecasting.
Pros:
Makes data analysis accessible to non-technical users.
Provides instant insights for quick decision-making.
Streamlines financial reporting and analysis processes.
Cons:
Occasional inaccuracies in data interpretation may occur.
Kabbage

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Kabbage official website
AI-driven platform that offers small businesses access to much-needed capital. Kabbage
evaluates business data to determine loan eligibility quickly, helping entrepreneurs fund
their growth plans.
Features:
Quick loan approvals based on real-time data analysis.
Flexible repayment options.
Simplified application process.
Pros:
Speeds up the loan application and approval process.
Provides access to capital for business growth and expansion.
Offers flexible repayment plans tailored to individual business needs.
Cons:
Interest rates might be higher compared to traditional lenders.
Loan limits might be lower for businesses with limited operating history.
Some businesses might not meet the specific eligibility criteria.

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Human resource management (HRM) AI tools for small business
Hiretual
Hiretual official website
Hiretual is an AI-powered recruiting platform that helps SMBs to find the best candidates
for their open positions. It uses AI to scan resumes, identify top talent, and schedule
interviews.
Features:
Hiretual’s AI scans resumes for keywords and skills that are relevant to the open
position.
Can automatically schedule interviews with top candidates.
Provides detailed reports on the hiring process.
Pros:
Affordable
Effective at finding top talent
Cons:
Not as customizable as some other AI-powered recruiting platforms
Some features are only available with the paid plan
Lattice

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Lattice official website
Lattice is an AI-powered performance management platform that helps SMBs to manage
employee performance more effectively. It uses AI to collect feedback, set goals, and
track progress.
Features:
Lattice collects feedback from employees, managers, and peers.
Helps employees to set goals that are aligned with the company’s goals.
Tracks the progress of employees and provides personalized feedback.
Pros:
Easy to use
Affordable
Effective at managing employee performance
Cons:
Not as customizable as some other AI-powered performance management
platforms
Some features are only available with the paid plan
X0PA AI

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X0PA AI official website
AI-powered solution that revolutionizes the recruitment process by leveraging machine
learning algorithms. It automates candidate screening, shortlisting, and matching,
allowing you to find and retain top talent more efficiently.
Features:
Automated candidate screening and shortlisting.
AI-powered matching algorithms for better candidate-job fit.
Continuous learning to improve recruitment outcomes.
Pros:
Accelerates the recruitment process, saving time and resources.
Improves the quality of hires through enhanced candidate matching.
Reduces bias in the hiring process, promoting diversity and inclusion.
Cons:
Initial setup and integration with existing HR systems may require technical support.
Continuous updates and training may be needed to refine the matching algorithms.
Harver

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Harver official website
AI-powered pre-employment assessment software that streamlines the candidate
screening process. It utilizes AI algorithms to evaluate applicants based on skills,
personality traits, and cultural fit, ensuring better hiring decisions.
Features:
Tailored assessments for specific job roles.
Personality and culture fit evaluations.
Advanced analytics for data-driven candidate selection.
Pros:
Enhances hiring accuracy by evaluating candidates beyond resumes.
Reduces bias by focusing on objective assessment criteria.
Provides insights into candidate strengths and weaknesses.
Cons:
Customization options may require additional configuration and setup time.
Smaller businesses with fewer job roles might not fully utilize all assessment
features.
Butterfly.ai

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Butterfly.ai official website
AI-driven employee feedback tool that will improve work-life balance and overall
employee engagement. It collects real-time feedback, analyzes sentiment, and provides
actionable insights to enhance productivity and well-being.
Features:
Real-time feedback collection and sentiment analysis.
AI-driven insights for employee engagement improvement.
Personalized coaching recommendations for managers.
Pros:
Facilitates open and continuous feedback between employees and managers.
Identifies areas of improvement for better work-life balance.
Helps managers provide personalized coaching and support to their teams.
Cons:
Requires consistent participation from employees to gather accurate feedback.
Limited customization options for specific organizational needs.
Tara.ai

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Tara.ai official website
A project management tool that automates task assignment and project tracking. It lets
you optimize resource allocation, deadlines, and project workflows, ensuring efficient
project execution.
Features:
AI-driven task assignment and project planning.
Automated resource allocation and deadline management.
Real-time project tracking and analytics.
Pros:
Increases project efficiency through automated task assignment and resource
allocation.
Provides real-time visibility into project progress.
Cons:
Limited scalability for larger projects or organizations with complex workflows.
myInterview

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myInterview official website
A robust recruiting assistant that transforms the candidate screening and hiring process.
It uses natural language processing to engage with candidates, answer their queries, and
gather relevant information, freeing up your time!
Features:
AI chatbot for candidate engagement and screening.
Automated scheduling and interview coordination.
Data-driven candidate matching and ranking.
Pros:
Accelerates the candidate screening process through AI-powered automation.

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Improves candidate experience by providing timely and personalized
communication.
Cons:
Complex candidate queries still require human intervention for accurate responses.
Limited integration options with certain applicant tracking systems.
Marketing and CRM AI tools for small business
Beehiive
Beehiive official website
Beehiive is a cloud-based CRM platform that lets you manage customer relationships,
track sales pipeline, and automate marketing campaigns. It is easy to use and has a
variety of features that can help businesses to improve their sales and marketing efforts.
Features:
Keep track of customers’ contact information, purchase history, and interactions with
the business.
See which leads are most likely to convert into customers and identify areas where
they need to improve their sales process.
Beehiive allows you to automate marketing campaigns.
Reporting and analytics.
Beehiive integrates with a variety of other tools, including Salesforce, HubSpot, and
Mailchimp
Pros:

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Easy to use
Wide range of features
Affordable pricing
Integrations with other tools
Mobile app
Good customer support
Cons:
Not as user-friendly as some other CRM platforms
Lack of some advanced features
Can be slow at times
Wordtune
Wordtune official website
Wordtune is an AI-powered writing assistant that can help you improve your writing style.
It can suggest better word choices, correct grammar mistakes, and make your writing
more concise and engaging.
Features:
Suggest better word choices.

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Correct grammar mistakes.
Make your writing more concise and engaging.
Provide feedback on your writing style.
Share your writing with others.
Pros:
Easy to use.
Effective at improving writing style.
Wide range of features.
Cons:
Can be expensive
The suggestions can sometimes be too aggressive.
Not all writing styles are suitable for improvement.
Remini
Remini official website
Remini is an AI-powered photo enhancer that can sharpen old and blurry photos, remove
noise, and restore lost details. It is a popular tool for restoring old family photos,
improving the quality of low-resolution photos, and making photos look more professional.
Features:
Sharpen old and blurry photos

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Remove noise
Restore lost details
Enhance the color and contrast of photos
Apply filters and effects to photos
Share photos with others
Pros:
Effective at improving the quality of photos.
Wide range of features.
Cons:
Can be expensive.
Not all photos are suitable for enhancement.
The results can sometimes be unnatural.
StarryAI
StarryAI official website
StarryAI is a tool that allows you to create realistic images from text descriptions. It is
powered by a large database of pre-trained models, which allows it to generate images in
a variety of styles. You can also customize the images to your liking by adjusting the
colors, lighting, and other settings.
Features:
Large database of pre-trained models.
Generate images in different styles.

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Customize images according to your requirements.
Export images as PNG or JPG files.
Pros:
It can generate stunningly realistic images.
It has a wide range of features.
Cons:
Sides AI can be a bit slow at times.
The free version of Sides AI has limited features.
The results can sometimes be a bit blurry.
Synthesia
Synthesia official website
Synthesia is a tool that allows you to create animated videos with text-to-speech.
Features:
A large library of pre-recorded and engaging voices.
Customize the voices to your liking.
Create videos with different backgrounds and animations.
Pros:
Synthesia is very easy to use.
It can create high-quality videos quickly.
It has a wide range of features.

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Cons:
The free version of Synthesia is very limited.
The paid plans can be expensive.
The videos created by Synthesia can sometimes be a bit robotic.
Writesonic
Writesonic official website
Writesonic is a text-generating AI tool that can help you write blog posts, articles, social
media posts, product descriptions, and more.
Features:
A large database of pre-written content that you can use as inspiration.
The ability to generate content in different styles and tones.
Customize the content to your specific needs
Pros:
Writesonic is very easy to use.
It can generate high-quality content quickly.
It has a wide range of features.
Cons:
The free version of Writesonic is very limited.
The paid plans can be expensive.
The content generated by Writesonic can sometimes be repetitive or unoriginal.
Kapiche

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Kapiche official website
A powerful text analytics software that utilizes AI to understand and analyze customer
feedback. It helps to gain valuable insights from customer sentiments, opinions, and
reviews.
Features:
Sentiment analysis to understand customer emotions.
Topic extraction to identify key themes in feedback.
Advanced visualizations for data interpretation.
Pros:
Provides insights into customer feedback, allowing you to address pain points
effectively.
Helps identify trends and patterns in customer behavior.
Cons:
Training may be needed for those unfamiliar with text analytics and language
processing.
Limited language support for languages other than English.
Optimizely

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Optimizely official website
AI-driven platform that lets you experiment and personalize websites and user
experiences. It helps optimize website performance, increase conversions, and deliver
tailored experiences to improve customer satisfaction and engagement.
Features:
A/B testing to experiment with different website variations.
Personalization capabilities for targeted user experiences.
AI-driven recommendations for optimization.
Pros:
Helps optimize website elements for better user engagement and conversions.
Personalizes user experiences based on data-driven insights.
Provides AI-driven recommendations for optimization strategies.
Cons:
Requires setup and implementation for accurate experimentation and
personalization.
Advanced personalization features require technical expertise.
Continuous monitoring and analysis are necessary for optimal results.
Crisp

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Crisp official website
AI-powered customer service platform to manage and enhance customer support
experiences. It offers features like live chat, chatbots, and automation to streamline
customer interactions, resolve queries efficiently, and provide a seamless customer
experience.
Features:
AI-powered chatbots for automated customer interactions.
Live chat capabilities for real-time support.
Automated ticketing and routing for efficient query resolution.
Pros:
Enhances customer support efficiency through AI-powered automation and
chatbots.
Provides real-time support and resolves queries promptly.
Streamlines customer interactions and allows for seamless multi-channel
communication.
Cons:
Initial setup and training of chatbots may require technical assistance.
Complex or highly specific customer queries still require human intervention.
Integration with existing customer service systems needs additional configuration.

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BirdEye
BirdEye official website
A platform that focuses on driving business growth through improved customer
experience. It collects and analyzes customer feedback, online reviews, and ratings to
help businesses enhance their reputation, attract more customers, and increase
revenue.
Features:
Online review management for reputation enhancement.
AI-driven sentiment analysis for understanding customer feedback.
Competitive benchmarking to assess brand perception.
Pros:
Enables you to monitor and manage your online reputation effectively.
Provides insights into customer sentiments and feedback for actionable
improvements.
Assists in competitive benchmarking to evaluate brand perception and identify
areas of improvement.
Cons:
Complex analysis may require manual review for accurate interpretation.
Drift

42. 42/57
Drift official website
Conversational marketing and sales platform that utilizes AI to facilitate personalized and
real-time customer interactions. It offers chatbots, live chat, and email automation to
engage with prospects and customers, drive conversions, and improve customer
satisfaction.
Features:
AI-powered chatbots for automated conversations.
Live chat capabilities for real-time interactions.
Email automation for personalized outreach.
Pros:
Enables you to engage with prospects and customers in real-time
Automates conversations.
Personalizes interactions through targeted messaging for better conversion rates.
Cons:
Initial setup and configuration of chatbots may require technical expertise.
Operational efficiency AI tools for small business
Taskade

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Taskade official website
Taskade is a cloud-based project management tool that allows teams to collaborate on
tasks, projects, and documents. It is easy to use and has a variety of features that can
help teams to improve their productivity and efficiency.
Features:
Collaborate on tasks, projects, and documents in real time
Taskade has a variety of features for task management, including task lists,
checklists, and due dates.
Taskade has a built-in chat feature that allows teams to communicate.
Integrates with various other tools, including Google Drive, Slack, and Trello
Pros:
Easy to use
Wide range of features
Affordable pricing
Integrations with other tools
Mobile app
Cons:
Not as user-friendly as some other project management tools
Lack of some advanced features
Can be slow at times

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Network AI
Network AI official website
Network AI is an AI-powered platform that helps you build your professional network. It
provides you with recommendations for people to connect with, and it helps you track
your interactions with your network.
Features:
Identify and connect with potential customers
Find new business partners
Network AI can help you to track your network and see how it is growing.
Pros:
Easy to use
Powerful AI engine
Wide range of features
Cons:
Not many professionals are yet using Network AI.
The recommendations can sometimes be inaccurate.

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Replit
Replit is a cloud-based IDE that allows you to code in various languages, including
Python, JavaScript, and C++. It comes with a number of features that make it a powerful
tool for developers.
Features:
A code editor with syntax highlighting and autocompletion.
A debugger that allows you to step through your code line by line.
A terminal emulator to run shell commands.
A file manager that helps to browse and manage your files.
Pros:
Replit is very easy to use.
It has a wide range of features.
It is free to use for personal projects.
Cons:
Replit can be slow at times.
The free version of Replit has limited storage space.
The code editor can be a bit clunky.
Notion.ai

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Notion AI official website
Notion AI is a suite of AI-powered features that are integrated into Notion, a collaborative
workspace tool. These features allow you to create and edit content, generate ideas, and
automate tasks in a more efficient and productive way.
Features:
Content suggestion advises on relevant content based on what the user is currently
working on
Idea generation helps to generate new ideas by brainstorming and exploring
different possibilities
Pros:
Can help users to be more productive by suggesting content and generating ideas
Helps to collaborate more effectively by making it easier to share ideas and work
together on projects
Cons:
Notion AI is a premium feature that requires a paid subscription
Not yet available in all languages
Some of the features of Notion AI require technical expertise
Flowpoint

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Flowpoint official website
AI-powered workflow automation tool designed to streamline business processes and
increase operational efficiency. It lets you automate repetitive tasks and eliminate manual
bottlenecks.
Features:
Workflow automation and task management.
Integration with popular business applications.
AI-driven process optimization and analytics.
Pros:
Integrates with popular business applications, ensuring seamless workflow
connectivity.
Provides AI-driven process optimization and analytics for continuous improvement.
Cons:
Complex workflows may require additional software.
(To find out how Flowpoint helped Musician Authority enhance their decision-making,
head over to this section: Why should you care about AI tools for small businesses?)

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Anvyl
Anvyl official website
A supply chain management software that leverages AI to optimize and streamline supply
chain processes. It offers features like vendor management, order tracking, and
production analytics to improve efficiency, reduce costs, and enhance collaboration.
Features:
Vendor management and communication for streamlined operations.
Order tracking and analytics for supply chain visibility.
Production management and analytics for process optimization.
Pros:
Optimizes supply chain processes, improving efficiency and reducing costs.
Provides real-time visibility into order tracking and production status.
Enhances collaboration with vendors and suppliers, fostering stronger relationships
and smoother operations.
Cons:
Customization options for specific supply chain needs require technical expertise.
Continuous monitoring and adjustment are necessary to adapt to changing supply
chain dynamics.

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Greyparrot
Greyparrot official website
AI-based tool that focuses on waste recognition and management to improve
sustainability. It utilizes computer vision to analyze waste streams, classify waste types,
and provide insights for effective waste management.
Features:
Computer vision-based waste recognition and classification.
Analytics and reporting on waste composition and prediction of future trends.
Recommendations for sustainable waste management practices.
Pros:
Enhances sustainability by providing insights into waste composition and trends.
Improves waste management processes through automated waste recognition and
classification.
Offers recommendations for sustainable waste management practices to reduce
environmental impact.
Cons:
May require initial training and adjustment to accurately recognize and classify
waste.
Limited availability of waste recognition models for specific waste types or regions.
Midjourney

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Midjourney official website
Midjourney is a text-to-image AI-based tool that allows users to create images from text
descriptions. It is powered by a large language model (LLM) that has been trained on a
massive dataset of text and images.
Features:
Create images by providing Midjourney with a text description
Transfer the style of one image to another. For example, describe a photorealistic
image of a cat and then transfer the style of a cartoon cat to the image
Image editing
Pros:
Can generate high-quality images that are often indistinguishable from human-
created ones.
Use it to create various images, from realistic portraits to abstract artworks.
Cons:
Midjourney is a paid service.
Currently only available by invitation, and the number of users is limited.
Midjourney is trained on a large dataset of text and images, and this dataset can be
biased.
Technology and data management
DataRobot

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DataRobot official website
An automated machine learning platform predicts and understands user data. It leverages
AI algorithms to automate the process of building and deploying machine learning
models, empowering non-experts to extract valuable insights from their data.
Features:
Automated machine learning model creation.
Advanced data preprocessing and feature engineering.
Model deployment and monitoring.
Pros:
Enables to leverage the power of machine learning without extensive technical
knowledge.
Automates the process of building and deploying accurate machine-learning
models.
Extracts valuable insights from complex data sets.
Cons:
Requires sufficient data quality and quantity to build reliable machine-learning
models.
WalkMe

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WalkMe official website
The platform promotes technology adoption and simplifies user experiences through
interactive on-screen sequences. It provides step-by-step guidance and contextual
support, making navigating and utilizing software applications easier for users.
Features:
On-screen interactive guidance for software usage.
Contextual support and tooltips.
User behavior analytics for understanding adoption and engagement.
Pros:
Facilitates technology adoption by providing interactive guidance and support.
Reduces learning time and enhances user experiences within software applications.
Offers insights into user behavior and engagement for continuous improvement.
Cons:
1. May require additional employee training.
Logz.io

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Logz.io official website
Log analysis platform that provides advanced insights into IT infrastructure monitoring. It
centralizes log data from various sources, applies machine learning algorithms for log
analysis, and offers real-time alerts and visualizations for proactive troubleshooting and
system optimization.
Features:
Centralized log data management and analysis.
AI-driven log anomaly detection.
Real-time alerts and visualizations.
Pros:
Streamlines IT infrastructure monitoring and troubleshooting through centralized log
analysis.
Utilizes AI algorithms to detect log anomalies and potential system issues.
Provides real-time alerts and visualizations for proactive system optimization and
performance improvement.
Cons:
Requires configuration and integration with existing log sources.
Advanced log analysis may require technical expertise for accurate interpretation.
Compliance and Legal
Compliance.ai

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Compliance.ai official website
A great solution for regulatory change management. It helps you to stay updated with
changing regulations by automatically monitoring regulatory changes, providing alerts and
insights, and streamlining compliance processes.
Features:
Automated monitoring of regulatory changes.
Alerts and notifications for relevant updates.
Compliance workflow management.
Pros:
Stay compliant with changing regulations through automated monitoring.
Provides timely alerts and notifications for relevant regulatory updates.
Streamlines compliance processes through workflow management.
Cons:
Accuracy and relevance of regulatory updates vary depending on the data sources
and jurisdictions covered.
Clara

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Clara official website
Meet your new virtual assistant that makes sure you never miss a meeting!. It integrates
with calendar systems, analyzes meeting requests, and autonomously schedules
meetings based on availability and priorities, taking into account compliance and legal
requirements.
Features:
AI-powered meeting scheduling assistant.
Integration with calendar systems for seamless scheduling.
Compliance and legal meeting prioritization.
Pros:
Simplifies meeting scheduling processes by autonomously managing availability
and priorities.
Ensures compliance and legal meetings are not missed through intelligent
prioritization.
Integrates with existing calendar systems for seamless coordination and scheduling.
Cons:
Initial setup and configuration may be required to align with specific compliance and
legal workflows.
Why should you care about AI tools for small businesses?
AI tools have become a game-changer for small businesses, revolutionizing how they
operate and compete with each other.
Integrating AI into a business strategy can bring numerous benefits and make process
management much easier.
To find out more, we’ve spoken to numerous small business owners (SMBs) to see how
AI has helped transform the way they work.

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Here are the results!
Boosted efficiency and productivity
Alister Wood, the owner of VisitUs, explains that his teams rely heavily on email
marketing to generate leads and help with sales conversions. They’ve used several AI
tools to help with this, but their favorite is Regie AI. This amazing AI tool makes
generating cold emails for prospects and personalizing updates to existing customers a
breeze.
Before Regie, crafting emails for the hundreds of contacts on their email list was a big
challenge. Their sales and marketing teams were working overtime to meet the
necessary quotas.
With Regie’s help, VisitUs now only need to specify their target audience and whether
they are new or returning customers. Regie generates emails in minutes and has saved
both departments a lot of time.
Since getting Regie, VisitUS have become more efficient and have more time to connect
with customers.
What’s more, their conversion rates have also seen a slight increase because of the
platform’s automated scheduling of emails.
Enhanced decision-making
“Flowpoint has been a game-changer for our business, enabling us to make more
informed decisions and achieve greater success in our online operations,” says Michaela
Melo from Musician Authority’s marketing department.
Flowpoint solves the problem of optimizing website conversions and maximizing ROI
through data-driven decisions. It offers various features, including cross-domain funnel
tracking, funnel analytics, AI-powered recommendations, conversion rate optimization,
and event capturing.
“I gained valuable insights into our website’s performance, received recommendations for
improvement, and identified any technical errors hindering conversions. The suggested
actions resulted in noticeable improvements in our website’s conversion rates and overall
performance,” concludes Michaela.
Improved customer experience
“Intercom.io has been instrumental in streamlining our customer communication
processes, enhancing customer satisfaction, and driving business growth,” says Gene
Caballero, the co-founder of GreenPal.
Intercom’s AI-powered features provided GreenPal with the personalized support they
needed and helped them to engage with customers effectively.

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“This (tool) not only improved our efficiency but also enables us to deliver a superior
customer experience that sets us apart from our competitors,” explains Gene.
Leveraging AI tools is vital in 2023 and beyond
In the competitive business landscape, small businesses face a multitude of challenges.
However, with AI tools for business, these challenges can be transformed into
opportunities for growth and success.
The benefits of incorporating AI tools into your small business strategy are vast.
By embracing these technologies, you can overcome challenges, streamline operations,
and position your business for growth and success in the digital era.
So, take the time to explore the AI tools mentioned in this article and find the ones that
align with your business needs.
Will you embrace the power of AI and harness its potential to drive your small business
forward?
Let us know in the comments below which tools you’re most likely to use as a small
business owner.
Anna Mazur
Anna is a coffee-obsessed content writer with a master's degree in psychology. Her areas
of interest are employee psychology and mental health disorders. When she's not writing,
she's either reading or lifting weights at the gym.
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