The fear of robots taking over our lives has been a prevalent concern, with over 70% of the U.S. population expressing apprehension, as highlighted by a 2017 Pew Research study. However, while the emergence of a Skynet-like scenario remains uncertain, it's evident that technology, particularly artificial intelligence (AI), is poised to revolutionize various aspects of our daily tasks, freeing us from repetitive and dehumanizing job elements rather than rendering us obsolete. With AI being a strategic priority for 84% of businesses, its implementation has shown remarkable efficiency enhancements, such as boosting sales team productivity by over 50%. The accessibility of AI tools has expanded significantly, enabling practically anyone to leverage its benefits. In this discourse, we'll explore 20 diverse real-world applications of AI, ranging from healthcare and finance to entertainment and government, illustrating its pervasive impact on modern society.

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20 Useful Applications of AI & Machine Learning in
Your Business Processes
process.st/applications-of-ai/
Benjamin Brandall
November 28, 2023
Business Processes, Software, Technology
A 2017 study from Pew Research found that more than 70% of the U.S. is scared that
robots are going to take over our lives. And, while we can’t perfectly predict the
emergence of a Skynet singularity, we can say with some certainty that technology is set
to take over the repetitive, dehumanizing elements of our jobs instead of putting us out of
work.
Artificial intelligence (AI) is a strategic priority for 84% of businesses, and in some cases
has been used to improve sales team efficiency by over 50%. Even I’ve used AI in the
past to generate hundreds of relevant hashtags for social media posts at the click of a
button.
It was once the stuff of utopian science fiction and huge enterprises, but now practically
anyone can take advantage.
For this post, we will dive into 20 different applications of AI in the real world:
Jump to them by clicking the links below if you want to skip the explanation of what AI
and machine learning is:
Applications of AI in healthcare

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Applications of AI in finance
Applications of AI in human resources
Applications of AI in retail
Applications of AI in agriculture
Applications of AI in security
Applications of AI in energy
Applications of AI in education
Applications of AI in gaming
Applications of AI in social media
Applications of AI in marketing
Applications of AI in manufacturing
Applications of AI in transportation
Applications of AI in travel
Applications of AI in customer service
Applications of AI in law
Applications of AI in entertainment
Applications of AI in automobiles
Applications of AI in government
Applications of AI in e-commerce
If you want a bit of background on AI and machine learning, read on before getting stuck
in with the use cases.
AI and machine learning: a simple explanation
What is artificial intelligence?
Systems that use AI are able to carry out tasks that are characteristic of human
intelligence.

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AI enables the kind of decision-making that wouldn’t be possible with the simpler “if this,
then that” models most software uses. This includes tasks like:
Identifying emotion in text or speech
Tagging and classifying documents
Understanding emails and replying like a human
Writing product descriptions or other formulaic copy
Summarizing key points from long text
Picking objects out of images
Writing unit tests for software
Planning projects
Beating the world’s top Go player
The AI industry is exploding in size. Many companies ranging from tiny startups to global
giants are realizing the benefits of handing difficult or repetitive work over to machines.
While incumbents like IBM and Microsoft are developing AI for the enterprise sector, there
are also thousands of startups developing everything from customer support bots to APIs
capable of generating hashtags for social media.

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A decade ago, the technology was hardly mature enough to be of any practical use. Now,
just about anyone can hook up a free AI application to their existing tools and get to work.
One area of AI that’s seen a disproportionately high rate of adoption in recent years is
machine learning.
What is machine learning?
Machine learning is an application of artificial intelligence that allows software to
learn, model, and make predictions based on the data it is given.
My colleague Ben Mulholland has written an awesome article on machine learning that
you can check out for a deep exploration.

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As cloud computing becomes more affordable and processing power reaches unforeseen
heights, the restrictions that previously made machine learning impossible have fallen
away.
Machine learning enables applications to behave in new ways without being freshly
programmed. Machine learning applications are programmed with the ability to improve
their own code and make optimal decisions based on vast data sets. This includes
functions like:
Projecting sales figures based on historical data and market conditions
Identifying and protecting against suspicious network activity
Learning to drive vehicles
Improving the efficiency of manufacturing processes by identifying waste
Predicting the popularity of content
Screening and grading job applicants
Making relevant content recommendations, like YouTube and Netflix
It might sound like the domain of experimental teams at big firms like Google. And, while
Google has led the way for a number of years, the power of machine learning is available
to businesses of any size.

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In this article, we’ll look at 20 AI and machine learning applications and use cases to
automate work, streamline your business, and put an army of virtual robots to work for
you.
Applications of AI in healthcare
Artificial intelligence in the healthcare industry has numerous applications that can
improve patient care, diagnoses, and overall efficiency in the industry. For example:
Medical imaging analysis
AI algorithms can quickly and accurately analyze X-rays, MRIs, and CT scans to aid in
the detection of abnormalities and diseases.
Personalize treatment plans
Based on individual patient data, AI can develop treatment plans, leading to better and
more targeted care. It can also be utilized for drug discovery and development, helping to
identify potential new medications and optimize existing ones.
Healthcare management
AI can assist in improving operational efficiency within the healthcare industry by
automating administrative tasks, and managing healthcare supply chains.
Predict patient outcomes

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Furthermore, artificial intelligence can be used for predictive analytics to identify at-risk
patients and prevent potential health complications.
Applications of AI in finance
AI in finance has revolutionized the way financial institutions operate, providing numerous
applications that enhance efficiency, accuracy, and decision-making. Some key
applications of AI in finance include:
Fraud detection and prevention
AI algorithms and deep learning can analyze large volumes of transactions and identify
patterns or anomalies that may indicate fraudulent activity, thus helping to prevent
potential losses. These are sometimes called fraud filters.
Customer service and support
AI-powered chatbots and virtual assistants can provide 24/7 customer support, assist in
account management, and offer personalized financial advice to customers.
Risk assessment and management
AI can assess and predict market trends, assess credit risk, and optimize investment
portfolio management by analyzing vast amounts of data for more accurate decision-
making and financial advice.
Algorithmic trading
AI-based systems can analyze market data in real-time and execute trades at high
speeds, thereby helping to optimize trading strategies and minimize risks.
Personalized financial recommendations
AI can analyze human behavior and customer spending habits, investment preferences,
and financial goals to provide tailored recommendations for savings, investments, and
retirement planning.
Applications of AI in human resources

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Watch Video At: https://youtu.be/TNi9KV61ir0
AI has numerous applications in human resources (HR), including:
Recruitment and candidate screening
AI can automate the initial screening of resumes and applications, saving time and effort
for HR professionals. It can analyze candidate’s qualifications, experience, and skills to
identify the best-fit candidates for a position.
Talent management and workforce planning
Intelligent systems can help identify and analyze skills gaps within an organization, as
well as predict turnover and identify high-potential employees for development
opportunities.
Employee engagement and retention
Artificial intelligence can analyze employee feedback and sentiment through surveys,
performance reviews, and other sources to identify trends and patterns that can help
improve engagement and retention strategies.
HR analytics and decision-making
AI can process large volumes of data to provide insights for strategic workforce planning,
succession planning, and performance management.
HR operations and administrative tasks
AI can automate routine HR tasks such as payroll, benefits administration, and
scheduling, freeing up HR professionals to focus on more strategic initiatives.

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Applications of AI in retail
AI is being increasingly used in the retail industry to enhance customer experience,
streamline operations and improve decision making.
Personalized customer recommendations
Made possible through deep learning algorithms, they analyze customer data and
behavior to suggest products that are most relevant to each customer. This not only
improves customer satisfaction but also increases the likelihood of sales.
Demand forecasting
AI analyzes historical sales data, market trends, and other relevant factors to predict
future demand for products. This allows retailers to optimize inventory levels and reduce
excess stock or stockouts.
Inventory management
This helps retailers to better manage their stock levels, reduce waste and optimize supply
chain operations and is achieved through AI algorithms that continuously analyze sales
data and other relevant factors to make real-time inventory management decisions.
Chatbots
AI-powered chatbots can interact with customers, answer queries, and assist with
purchases, providing personalized and efficient customer service.
Applications of AI agriculture
AI has various applications in agriculture, revolutionizing the industry with smart and
efficient solutions.
Precision farming
AI assists in analyzing data from sensors, drones, and satellites, enabling farmers to
make informed decisions about irrigation, fertilization, and pesticide use. This leads to
better resource utilization and higher crop yields.
Pest and disease management
AI can identify pests and diseases in crops through image recognition and suggest
appropriate intervention strategies, reducing the reliance on harmful pesticides and
chemicals.
Crop monitoring
AI-powered systems monitor crop health by analyzing images of leaves and plant growth,
detecting deficiencies and diseases at an early stage.

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Predictive analytics
Machine learning algorithms can predict weather patterns, market demand, and crop
prices, empowering farmers to optimize planting and harvesting schedules and make
strategic business decisions.
Supply chain management
AI optimizes the transportation and logistics of agricultural products, reducing wastage
and ensuring timely delivery to the market.
Autonomous machinery
AI-driven robots and drones can perform tasks such as seeding, harvesting, and spraying
with minimal human intervention, increasing efficiency and reducing labor costs.
Applications of AI in security
AI has numerous applications in security, ranging from threat detection to biometric
authentication.
Threat detection
Using deep learning techniques, AI algorithms can analyze vast amounts of data to
identify patterns and anomalies that may indicate a security threat. This can include
detecting unusual network traffic, identifying potential cyber attacks, and flagging
suspicious behavior.
Biometric authentication
AI-powered biometric systems can accurately identify individuals based on their unique
biological characteristics, such as fingerprints, facial features, and voice patterns. These
systems are increasingly being used in access control and identity verification
applications.
Video surveillance and monitoring
AI-powered video analytics can automatically detect and alert security personnel to
potential threats, such as unauthorized access or suspicious activities.
Applications of AI in energy
AI is being leveraged in various applications within the energy sector to optimize
operations, improve efficiency, and reduce costs. Let’s dive into these further:
Energy management

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AI is used to optimize energy consumption by analyzing patterns and predicting demand,
thus enabling better management of energy resources and reducing wastage.
Power grid optimization
AI algorithms help in optimizing the power grid operations, predicting equipment failures,
and identifying potential issues, ultimately leading to more reliable and efficient energy
distribution.
Renewable energy integration
AI is utilized to forecast renewable energy production, such as solar and wind, helping in
the integration and management of fluctuating energy sources into the grid.
Energy storage solutions
Artificial intelligence is being used to optimize energy storage solutions by enhancing the
efficiency of battery systems and predicting energy demand to ensure a stable energy
supply.
Smart energy systems
Artificial intelligence applications are applied to develop smart energy systems that can
monitor, control, and optimize energy usage in homes, buildings, and industrial facilities.
Applications of AI in education
Watch Video At: https://youtu.be/hJP5GqnTrNo

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AI in education has wide-reaching applications that are transforming the way students
learn and educators teach.
Personalized learning
Using AI algorithms can help identify the unique learning needs of each student and
create tailored educational experiences. Intelligent tutoring systems can provide
individualized assistance to students, adapting to their pace and style of learning. This
allows for more effective and efficient learning experiences.
Automating grading and assessment
Automations assists in reducing the burden on educators and providing faster and more
consistent feedback to students. Additionally, AI can help in automating administrative
tasks, freeing up educators’ time to focus on teaching and mentoring students.
Creating more immersive and interactive learning experiences
This can be done through virtual reality simulations and educational games. It can also
help in providing real-time language translation and transcription for students with diverse
linguistic backgrounds.
Applications of AI gaming
Artificial intelligence technology is revolutionizing the gaming industry by enhancing
player experience and improving game design. Some applications of AI in gaming
include:
Non-player characters (NPCs)
AI is used to create more sophisticated and realistic NPCs that can learn and adapt to
player behavior by understanding human language, providing a more immersive gaming
experience.
Procedural content generation
AI-based systems can be used to generate game content such as levels, maps, and
quests, making games more dynamic and replayable.
Player behavior analysis
AI can analyze player behavior to provide personalized gaming experiences and
recommendations, as well as to detect cheating and prevent fraud.
Dynamic difficulty adjustment
AI can dynamically adjust the difficulty of the game based on the player’s skill level,
ensuring a challenging but not frustrating gaming experience.

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Predictive analytics
AI can analyze player data to predict player preferences and behaviors, allowing game
developers to tailor their games to their target audience, and improving the gaming
industry overall.
Applications of AI social media
AI has various applications in social media, including:
Content recommendation and personalization
AI algorithms analyze user data to personalize content and recommend relevant posts,
articles, and products based on users’ interests and behavior.
Customer service and chatbots
Many social media platforms use AI-powered chatbots to provide real-time customer
support, answer frequently asked questions, and engage with users through automated
messaging.
Sentiment analysis
AI can analyze user-generated content and comments to gauge public opinion and
sentiment, helping businesses and brands understand the public perception of their
products and services.
Image and video recognition
AI-powered tools can automatically tag, categorize, and describe visual content, making it
easier for users to search and discover relevant images and videos.
Ad targeting and optimization
AI algorithms help social media platforms optimize ad targeting by analyzing user data
and behavior to deliver more relevant and personalized advertisements.
Social listening and trend prediction
AI tools can monitor social media conversations to identify emerging trends, predict
consumer behavior, and provide valuable insights for marketing and business strategy.
Applications of AI marketing

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Watch Video At: https://youtu.be/jBaH_g4QKAc
AI has greatly impacted the field of marketing with various applications, including:
Customer segmentation and targeting
Using neural networks, AI can analyze large datasets to identify patterns and
preferences, allowing marketers to understand their audience more effectively and create
personalized campaigns.
Predictive analytics
AI can forecast future trends and consumer behavior based on historical data. This helps
marketers make more informed decisions about their strategies and investments.
Content creation
Artificial intelligence software has the ability to generate personalized and relevant
content for different audience segments. From videos to written content to audios, AI is a
massive help in these areas, especially for small businesses.
Lead scoring and nurturing
AI software enables marketers to prioritize and cultivate high-quality leads. These
applications of AI in marketing have revolutionized the way businesses connect with
customers and drive growth.
Applications of AI manufacturing
AI has various applications in manufacturing that are revolutionizing the traditional
methods and streamlining the processes.

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Predictive maintenance
AI can analyze machine data to predict when equipment is likely to fail, allowing for timely
maintenance to prevent costly breakdowns.
Quality control
Artificial intelligence can automatically detect defects in products and ensure only high-
quality products make it to market.
Supply chain management
It can optimize inventory levels, reduce lead times, and improve overall efficiency.
Enhanced safety
AI-powered systems can identify and prevent potential hazards in the manufacturing
environment.
Applications of AI transportation
AI is changing the transportation industry forever and has a wide range of applications.
Autonomous vehicle technology
AI is used to enable self-driving cars, trucks, and drones. These autonomous vehicles
use AI algorithms to perceive their environment, make real-time decisions, and navigate
safely without human intervention.
Traffic management and optimization
It can analyze real-time traffic data to predict and alleviate congestion, reduce travel
times, and improve overall traffic flow.
Predictive maintenance
AI is used to monitor the condition of vehicles and infrastructure, detect potential issues
before they occur, and schedule maintenance to prevent breakdowns and minimize
downtime.
In the railway industry, AI is utilized for predictive maintenance, route optimization, and
scheduling to increase efficiency and safety.
Applications of AI in travel
AI offers various applications that enhance customer experience and streamline
processes within the travel industry, such as:
Personalized recommendations

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This applies to accommodations, activities, and dining based on customer preferences
and past behavior. This enhances the travel experience by providing tailored suggestions.
Chatbots and virtual assistants
These provide instant customer service and support, such as booking confirmations,
itinerary changes, and travel recommendations, improving customer satisfaction and
efficiency in addressing customer inquiries.
Predictive analytics
Within the travel industry, this is used to forecast demand, pricing, and trends, which
enables travel companies to make data-driven decisions and optimize their offerings.
Facial recognition technology
This is most often used in airports, which enhances security and expedites the check-in
process for travelers.
Language translation and interpretation tools
With things like voice assistants and speech recognition, AI makes it easier for travelers
to communicate in foreign countries.
Applications of AI in customer service
Watch Video At: https://youtu.be/wqjKtF-aSDM
Some of the applications of AI in customer service include:
Chatbots

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AI-powered chatbots can handle customer queries and provide instant responses 24/7,
improving the efficiency of customer service operations.
Personalized recommendations
AI can analyze customer data to personalize product or service recommendations,
leading to improved customer satisfaction and increased sales.
Natural language processing
Artificial intelligence can understand and analyze customer inquiries and feedback,
allowing companies to gain insights into customer preferences and sentiments.
Self-service systems
AI enables the development of self-service customer service systems, allowing customers
to find information and solve problems on their own, reducing the workload on human
customer service agents.
Predictive analytics
AI can predict customer behavior and preferences, empowering companies to proactively
address customer needs and provide a more personalized experience.
Applications of AI in law
AI applications in law are wide-ranging and can include:
Legal research and analysis
AI-powered platforms can quickly scan and analyze large volumes of legal documents,
statutes, case law, and regulations to provide relevant information and insights to lawyers
and judges.
Contract analysis and review
AI can be used to review and analyze contracts, identify potential risks or issues, and
ensure compliance with legal requirements.
Predictive analytics
AI algorithms can be used to predict case outcomes, sentencing decisions, and litigation
strategies based on historical data and patterns.
Due diligence
AI can assist in due diligence processes by analyzing and summarizing large amounts of
information, such as corporate records, financial statements, and regulatory filings.

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Legal chatbots
AI-powered chatbots can provide legal information, guidance, and support to clients,
answer routine legal questions, and assist with form completion and document
preparation.
Applications of AI in entertainment
AI in entertainment has forever changed the way content is created, distributed, and
consumed. Some of the applications of AI in entertainment include:
Personalized recommendations
Streaming platforms like Netflix and Spotify use AI algorithms to analyze user data and
provide personalized content recommendations based on a user’s preferences and
viewing/listening history.
Content creation
AI is being used to produce music, art, and even write scripts for movies and TV shows.
For example, AI can generate music compositions or create visual effects for movies.
Virtual reality (VR) and augmented reality (AR)
AI is used to enhance VR and AR experiences by creating more immersive environments
and interactive elements.
Customer interaction
AI-powered chatbots are used by entertainment companies to provide customer support,
answer queries, and engage with consumers on social media platforms.
Applications of AI automobiles

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Watch Video At: https://youtu.be/pHkEhYa4UlI
AI has various applications in the automotive industry, revolutionizing the way vehicles
operate and enhancing overall safety and efficiency.
Autonomous driving
Using AI, self-driving cars can navigate and make decisions on the road without human
intervention. This not only improves safety but also reduces congestion and fuel
consumption.
Predictive maintenance
AI algorithms analyze vehicle data to predict potential mechanical issues before they
occur, allowing for proactive maintenance and reducing downtime.
Enhanced the driving experiences
Through features like adaptive cruise control, lane departure warnings, and automatic
parking assistance, AI makes driving easier and safer. Additionally, AI is used in vehicle
design and manufacturing processes, leading to more fuel-efficient and reliable vehicles.
Applications of AI in government
AI has numerous applications in government, including:
Predictive analytics
Using AI to analyze vast amounts of data to predict trends and patterns, which can help
government agencies make informed decisions and policies.

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Sentiment analysis
Monitoring and analyzing public sentiment on social media and other platforms to
understand public opinion on government policies and initiatives.
Fraud detection
AI can be used to detect and prevent fraudulent activities in government programs such
as social security, tax, and healthcare.
Chatbots for citizen services
Government agencies can use AI-powered chatbots to provide automated responses to
citizen inquiries and provide basic services, thereby saving time and resources.
Security and surveillance
AI can improve security and surveillance by analyzing data from cameras and sensors to
detect potential threats and criminal activities.
Natural language processing
Government agencies can use AI for language translation, document analysis, and
speech recognition to improve communication and accessibility for all citizens.
Applications of AI in e-commerce
AI is transforming the way e-commerce operates, providing numerous benefits and
applications to enhance the overall customer experience, streamline operations, and
drive sales. Some of the key applications of AI in e-commerce include:
Personalized recommendations
AI algorithms analyze customer browsing and purchasing behavior to provide
personalized product recommendations, enhancing the customer shopping experience
and increasing sales.
Chatbots and virtual assistants
AI-powered chatbots and virtual assistants provide customer support, answer queries,
and assist in product search, leading to improved customer satisfaction and reduced
response times.
Inventory management
Artificial intelligence algorithms can forecast demand, optimize inventory levels, and
automatically reorder products, reducing stockouts and overstock situations.
Price optimization

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AI tools can analyze competitive pricing, demand patterns, and customer behavior to
optimize pricing strategies for maximum profitability.
Fraud detection
AI-powered systems can detect and prevent fraudulent activities, such as payment fraud
and identity theft, safeguarding e-commerce operations and protecting customer data.
Visual search
Artificial intelligence enables visual search capabilities, allowing customers to search for
products using images, making the shopping experience more intuitive and convenient.
Have you incorporated AI or machine learning into your business processes? If so, I’d
love to hear from you. Let me know in the comments. Who knows — you might get
featured in an upcoming article.