UCD14 Workshop - Neil Turner - How to Ditch Meetings and Start Playing Games
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This document discusses using games to replace traditional meetings for user experience design. It describes several design games that can be used at different stages of the design process, including system mapping, priority poker, pass the idea parcel, snakes and ladders, top trumps, and fantasy feature list. Each game is explained with the goals, when to play, number of players, how to play, and benefits. The document encourages using games to generate ideas, prioritize items, map out customer journeys, evaluate options, and focus on features in a fun and engaging way for teams.
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UCD14 Workshop - Neil Turner - How to Ditch Meetings and Start Playing Games
- 1. #UCD14 @UCDUK HOW TO DITCH MEETINGS AND START PLAYING GAMES Neil Turner www.uxforthemasses.com @neilturnerux
- 2. OVERVIEW About me What are design games? When can you play design games? The games Over to you… #UCD14
- 4. #UCD14
- 5. What’s wrong with a good old fashioned meeting? (Rhetorical question) #UCD14
- 7. How do you keep a room of children entertained? #UCD14
- 8. http://ardgillancastle.ie/images/stories/childrensParties/children_party_games.jpg Party games! #UCD14
- 9. http://www.experiential-training.com Look how much fun games are… #UCD14
- 10. http://cdn.firstcry.com/brainbees/images/products/zoom/812a.jpg Lets have a quick game… #UCD14
- 11. #UCD14 HOW TO PLAY • Take it in turns to draw • Pick a card from the pack • Quickly draw what’s on the card • No words, symbols or ‘sounds like’ • Other players must guess the answer
- 12. #UCD14
- 13. What are design games? #UCD14
- 14. http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2011/9/26/1317039473011/Ed-Balls-at-Labour-MPs-v--017.jpg It’s only a game #UCD14
- 15. Design games have… #UCD14
- 16. http://www.culturalcatholic.com/NunsHavingFunCalendar2011.jpg Games should be FUN!!! #UCD14
- 17. Discovery Concept Design Develop Evolve From Agile Experience Design: Lindsay Ratcliffe, Marc McNeill When can you play design games? #UCD14
- 18. The games #UCD14 http://www.freewallpapersbase.com/sports/wallpapers1/sports-wallpaper200962819336390778010.jpg
- 20. GOALS • Define system actors, touchpoints, artefacts & relationships • Agree system scope WHEN TO PLAY • Discovery & Concept PLAYERS • Up to about 12 players #UCD14
- 21. HOW TO PLAY • 15-20 mins to sketch system in pairs or small groups • Sketch actors, touchpoints, artefacts & relationships • Each pair/group presents their sketched system • Define and draw agreed system & scope #UCD14
- 22. BENNEFITS • Highlights different users, artefacts, touchpoints and relationships within the system • Helps establish scope of system • Facilitates definition of system #UCD14
- 23. http://www.turingfilm.com/wp-content/uploads/2011/03/11-3-18-Poker-cards.jpg Priority Poker #UCD14
- 24. GOALS • Prioritise a set of items WHEN TO PLAY • Throughout a project PLAYERS • Up to about 8 players #UCD14
- 25. HOW TO PLAY • Each player has a set of 5 priority poker cards (1 – 5) • For each item to be prioritised ‒ Players place their priority card face down on table ‒ All cards revealed together ‒ Players explain priority ‒ Collectively agree priority #UCD14
- 26. BENNEFITS • Exposes different priorities • Gives everyone input into prioritisation process • Keeps prioritisation simple #UCD14
- 27. http://magicalbirthdaydust.files.wordpress.com/2012/04/d.jpg Pass the idea parcel #UCD14
- 28. GOALS • Come up with great ideas WHEN TO PLAY • Concept PLAYERS • Up to about 12 players #UCD14
- 29. #UCD14 HOW TO PLAY • Introduce topic / problem • 5 – 10 mins for players to individually write down ideas • Players pass ideas to a different player • 5 – 10 more mins for players to expand ideas or add related ideas • Repeat (if necessary) • Stick up ideas and discuss as a group
- 30. BENNEFITS • Generates lots of ideas • Gives everyone input into ideation process • Encourages evolution of ideas #UCD14
- 31. http://ipoem.files.wordpress.com/2013/03/snakesandladders.png Snakes & Ladders #UCD14
- 32. GOALS • Map out the customer journey • Capture steps, ideas & problems WHEN TO PLAY • Discovery & Design PLAYERS • Up to 4 players #UCD14
- 33. HOW TO PLAY • Define customer goal • Using post-it notes (or similar) capture ‒ Steps customer takes ‒ Potential problems (snakes) ‒ Ideas for improving their experience (ladders) #UCD14
- 34. BENNEFITS • Helps teams to consider end-to-end customer journey • Identifies ideas and potential problems • Encourages multi-channel, multi-device and multi-user thinking #UCD14
- 36. GOALS • Evaluate & compare items (e.g. ideas, designs, personas) WHEN TO PLAY • Throughout a project PLAYERS • Up to about 6 players #UCD14
- 37. HOW TO PLAY • Define & agree top trump attributes e.g. Design goals, UX principles • For each item ‒ Name & sketch on top trump card ‒ Rate each attribute out of 100 ‒ Add any notes or comments • Compare and contrast using Top Trump cards #UCD14
- 38. BENNEFITS • Focuses evaluation of options • Helps teams to compare alternative options • Generates useful design artefact #UCD14
- 39. FANTASY FEATURE LIST #UCD14 https://www.youtube.com/watch?v=r1E3w8mV_K4
- 40. FANTASY FEATURE LIST https://www.youtube.com/watch?v=r1E3w8mV_K4 GOALS • Prioritise features WHEN TO PLAY • Throughout a project PLAYERS • Up to 3 players #UCD14
- 41. HOW TO PLAY • Create feature cards Describe feature Indicate cost (based on estimate) • Give players a limited budget to FANTASY FEATURE LIST https://www.youtube.com/watch?v=r1E3w8mV_K4 spend • What is their fantasy feature list? #UCD14
- 42. BENNEFITS • Forces evaluation of features • Considers and communicates complexity (i.e. cost) of features FANTASY FEATURE LIST https://www.youtube.com/watch?v=r1E3w8mV_K4 • Exposes feature trade offs #UCD14
- 44. MORE GAMES • www.gogamestorm.com • www.innovationgames.com #UCD14
- 45. http://julettemillien.com/wp-content/uploads/2014/03/Imagination-and-logic-Einstein.jpg Use your imagination… #UCD14
- 46. THANK YOU :-) www.uxforthemasses.com slideshare.net/neiljamesturner @neilturnerux #UCD14
Editor's Notes
- Currently working as a UX lead at Omobono
- Been UX professional for over 10 years
- Meetings are a necessary evil but… Not great for engaging people or for involving people Can be very boring Ultimately often not very effective
- Ask the audience…
- There must be a better way!
- Design games like other games, just for business rather than pleasure
- Look at stages for a design project Can play games at pretty much every step, from discovery to delivery and beyond
- Touchpoints are interactions with the system, not to be confused with channels
- A bit like planning poker
- Typically used to map the current experience, but could map the future experience
- Sadly I don’t think these are genuine top trumps cards
- Important that costs are relative to other features
- Will make slides on my blog Will be able to download the slides, along with notes