The document discusses the topic of trust. It begins with an agenda that covers defining trust, measuring trust, and the foundations and recipes for building trust. It then presents quizzes to test understanding of what trust means and what enables trust. The foundations of trust are identified as integrity, competence, and benevolence. Trust is measured using an investment game experiment. Finally, recipes for building trust include having the right attitudes, competence, and behaviors such as appreciation, honesty, and reliability.

1. TRUST ME!
YES / NO / MAYBE?
Günther Kainz | Competence Center for Nonprofit Organizations
and Social Entrepreneurship |

2. Agenda
(1) What do you trust in?
(2) Who wants to be a trust millionaire?
(3) What are the foundations of trust?
(4) How trust can be measured?
(5) What are recipes for trust?

3. What do you trust in?

6. Trust can be defined with …
A: Firm belief in the reliability,
truth, ability, or strength of
someone or something
B: One party (trustor) is not
willing to rely on the actions of
another party (trustee)
C: Having no faith or to have
doubtful expectation of someone
or something
D: Arrangement in which one's
property or money is illegally
held or managed by someone
50:50 100 %
80 %
60 %
40 %
25 %
10 %
0 %
Quiz 1/3

7. What term/s is/are contrary to trust?
A: Confidence B: Faith
C: Unsureness D: No hope
50:50 100 %
80 %
60 %
40 %
25 %
10 %
0 %
Quiz 2/3

8. Enablers or “drivers” of trust are …
A: Fairness / Unselfishness B: Openness / Respect
C: Compassion / Empathy D: Supportiveness / Courage
50:50 100 %
80 %
60 %
40 %
25 %
10 %
0 %
Quiz 3/3

9. What are foundations of trust?

14. Trust and Trustworthiness
 Integrity
 Competence
 Benevolence
Trustor
Place trust?
Trustee
Keep trust?

15. How trust can be measured?

16. Trust is good, control is better!
Control is good, trust is better!

17. Step 1: A decides how
much to give to B
Step 2: The positive
amount is tripled
during the handover!
How much
should I return
to A?
How much of
10 € I should
handover to
B?
Step 3: B decides how
much return to A
A B
trust
trustworthiness

18. Trust - Investment Game
• Egoistic-orientated: A takes everything, B receives
nothing
• Pro-social-orientated: A gives B everything (10 €),
for B the money is tripled (30 €) and B returns A
the half (15 €) 2. …times 3 results
in 30 €. Then we
split 50:50!
A
A
B
B
1. I keep the
10 €!
2. In this case I
receive nothing!
1. I give the
10€!

23. What are recipes of trust?

25. Attitude Competence Behavior
 Appreciation
 Honesty
 Reliability
 Loyalty
 Fairness
 Humility
 …
 Expertise
 Know-how
 Risk tolerance
 Big picture
 Mediator
 Bridge builder
 …

27. For whatever seed a man puts in,
that will he get back as grain
Galatian 6:7

28. TRUST ME!
YES / NO / MAYBE?
Günther Kainz | Competence Center for Nonprofit Organizations
and Social Entrepreneurship |