SlideShare a Scribd company logo
Humans & marketing in de 
mix 
Humix session 22/10/2014 
@HumixBE
Behavior 
trends
The rise of the mobile shopper 
- Mobile search behavior influences buying behavior on all 
channels. 93% of the mobile researchers buy their products, 
82% of them in physical shops and 45% cross device. 
- More than half of the “I want it now” audience that use 
their mobile for research purchase within the hour 
- Smartphone users start searching more often in search 
engines than on branded websites or apps. 
Source: Google/Nielsen “Path to Purc2h01a4s ©e ”Humix, all rights reserved 3
In store smartphone usage 
- 84% of the mobile shoppers use their phones when they are in 
2014 © Humix, all rights reserved 4 
a physical shop. 
- 1 out of 3 users prefers to use their smartphone to look for 
product information instead of asking a salesman in the store. 
Source: Google Shopper Marketing Agency Council and M/A/R/C 
Research, ‘13
Informed & educated shoppers 
- Users are less brand loyal and decide more based on reviews, 
2014 © Humix, all rights reserved 5 
and product features 
- The overload of information and opinions make the shopping 
process more complex 
- Users highly appreciate good and neutral product information 
and will transfer this trust to the provider of the information
The evolution of 
the SERP 
- Mobile surfing influenced SERP behavior 
- Users check more results during one session, but spend less 
2014 © Humix, all rights reserved 6 
time on each result 
- Google search is used at some point in almost every purchase 
decision process. 
Source: “The evolution of google search results pages & their 
effects on human behavior.” Mediative
Mindless sharing 
2014 © Humix, all rights reserved 7
Questions? 
Info at humix dot be 
@humixBE @lonnekespinhof

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Trends in online behavior

  • 1. Humans & marketing in de mix Humix session 22/10/2014 @HumixBE
  • 3. The rise of the mobile shopper - Mobile search behavior influences buying behavior on all channels. 93% of the mobile researchers buy their products, 82% of them in physical shops and 45% cross device. - More than half of the “I want it now” audience that use their mobile for research purchase within the hour - Smartphone users start searching more often in search engines than on branded websites or apps. Source: Google/Nielsen “Path to Purc2h01a4s ©e ”Humix, all rights reserved 3
  • 4. In store smartphone usage - 84% of the mobile shoppers use their phones when they are in 2014 © Humix, all rights reserved 4 a physical shop. - 1 out of 3 users prefers to use their smartphone to look for product information instead of asking a salesman in the store. Source: Google Shopper Marketing Agency Council and M/A/R/C Research, ‘13
  • 5. Informed & educated shoppers - Users are less brand loyal and decide more based on reviews, 2014 © Humix, all rights reserved 5 and product features - The overload of information and opinions make the shopping process more complex - Users highly appreciate good and neutral product information and will transfer this trust to the provider of the information
  • 6. The evolution of the SERP - Mobile surfing influenced SERP behavior - Users check more results during one session, but spend less 2014 © Humix, all rights reserved 6 time on each result - Google search is used at some point in almost every purchase decision process. Source: “The evolution of google search results pages & their effects on human behavior.” Mediative
  • 7. Mindless sharing 2014 © Humix, all rights reserved 7
  • 8. Questions? Info at humix dot be @humixBE @lonnekespinhof