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Enhanced Ecommerce 
#HumixSession 
@humixBE @Nihiel
Enhanced 
Ecommerce
Standard vs Enhanced 
Standard Ecommerce 
Enhanced Ecommerce 
2014 #HUMIXSESSION © Humix, all rights reserved 3
User browses to webshop 
2014 #HUMIXSESSION © Humix, all rights reserved 4
Users sees productlist 
2014 #HUMIXSESSION © Humix, all rights reserved 5
Users visits product detail 
2014 #HUMIXSESSION © Humix, all rights reserved 6
Users adds product to cart 
2014 #HUMIXSESSION © Humix, all rights reserved 7
Users starts checkout 
2014 #HUMIXSESSION © Humix, all rights reserved 8
Users starts payment 
2014 #HUMIXSESSION © Humix, all rights reserved 9
Users completes transaction 
2014 #HUMIXSESSION © Humix, all rights reserved 10
Users returns product 
2014 #HUMIXSESSION © Humix, all rights reserved 11
Product Life Cycle 
Source: Optimizesmart.com 
2014 #HUMIXSESSION © Humix, all rights reserved 12
Standard Ecommerce 
Pageview 
Ecommerce 
Event 
Goal Funnel Event 
2014 #HUMIXSESSION © Humix, all rights reserved 13
Enhanced Ecommerce 
Ecommerce 
2014 #HUMIXSESSION © Humix, all rights reserved 14
New Reports
Ecommerce Overview 
2014 #HUMIXSESSION © Humix, all rights reserved 16
Shopping Behavior 
2014 #HUMIXSESSION © Humix, all rights reserved 17
Checkout Behavior 
2014 #HUMIXSESSION © Humix, all rights reserved 18
Segmentation & Remarketing 
2014 #HUMIXSESSION © Humix, all rights reserved 19
Product Performance 
2014 #HUMIXSESSION © Humix, all rights reserved 20
Product Performance 
2014 #HUMIXSESSION © Humix, all rights reserved 21
Product List Performance 
2014 #HUMIXSESSION © Humix, all rights reserved 22
Product List Performance 
2014 #HUMIXSESSION © Humix, all rights reserved 23
Marketing 
2014 #HUMIXSESSION © Humix, all rights reserved 24
How to get 
started?
Measurement Model 
Source: Optimizesmart.com 
2014 #HUMIXSESSION © Humix, all rights reserved 26
Challenging implementation 
• Universal Analytics is needed 
• Enhanced ecommerce tracking is not 
provided in the default library. Instead it is 
provided as a plugin module (ec.js). 
• Make all actions from the Measurement 
Model measurable. 
2014 #HUMIXSESSION © Humix, all rights reserved 27
GTM to the 
rescue
What does GTM do? 
2014 #HUMIXSESSION © Humix, all rights reserved 29
Building Blocks of GTM 
Tags 
Triggers Variables 
URL 
Product ID 
File Name 
Data Layer 
2014 #HUMIXSESSION © Humix, all rights reserved 30
GTM & Enhanced Ecommerce 
• Upgrade to Universal Analytics 
• Implementation of EC.js 
• Inserting page elements and actions in 
datalayer 
2014 #HUMIXSESSION © Humix, all rights reserved 31
Benefits of GTM 
• Perfect integration with Google tools 
– Also lot of non-Google tools included 
2014 #HUMIXSESSION © Humix, all rights reserved 32
Benefits of GTM 
• Increase speed of tag implementation 
• Easy debugging before publication 
• User friendly (= marketing people friendly) 
• API 
2014 #HUMIXSESSION © Humix, all rights reserved 33
The sky is the 
limit
Usecase: Online Retailer 
• Does delivery time influence shopping 
behavior? 
Days to Delivery Product Detail Views Product Adds to Cart Unique Purchases Cart-to-detail Rate Buy-to-Detail Rate 
2.097 268 147 16,04% 4,09% 
1 789 107 64 13,56% 8,11% 
2 563 64 39 11,37% 6,93% 
3 465 55 36 11,83% 7,74% 
4 201 19 6 9,45% 2,99% 
5 70 20 2 28,57% 2,86% 
6 8 3 0 37,50% 0,00% 
7 1 0 0 0,00% 0,00% 
2014 #HUMIXSESSION © Humix, all rights reserved 35
Usecase: On- & Offline Retailer 
• Does the distance to a store impact 
shopping behavior? 
Distance to store Sessions Quantity Average Order Value Shipping Ecommerce Conversion Rate 
5.703 439 330 725 7,21% 
< 2 KM 500 23 62 0 4,60% 
2-5 KM 634 32 58 15 5,05% 
5-10 KM 750 48 56 50 6,40% 
10-15 KM 793 59 49 90 7,44% 
15-20 KM 807 68 43 125 8,43% 
20-25 KM 870 75 35 175 8,62% 
>25 KM 1349 134 27 270 9,93% 
2014 #HUMIXSESSION © Humix, all rights reserved 36
Usecase: Weather influence 
• Does the weather impact shopping 
behavior? 
Distance to store Sessions Transactions Average Order Value Ecommerce Conversion Rate 
5.703 439 330,00 € 6,19% 
Cloudy 500 37 62,00 € 7,40% 
Rain 634 42 58,00 € 6,62% 
Storm 578 39 56,00 € 6,75% 
Sunny 300 12 49,00 € 4,00% 
2014 #HUMIXSESSION © Humix, all rights reserved 37
Recap 
• Focus is on product interactions 
• Challenge yourself and start conversion 
optimization testing 
• Facilitate setup trough Google Tag 
Manager 
• The combination of Universal Analytics & 
Enhanced Ecommerce gives you a very 
advanced analytics package 
2014 #HUMIXSESSION © Humix, all rights reserved 38
Questions? 
Info at humix dot be 
@humixBE @Nihiel

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What about enhanced e-commerce?

  • 3. Standard vs Enhanced Standard Ecommerce Enhanced Ecommerce 2014 #HUMIXSESSION © Humix, all rights reserved 3
  • 4. User browses to webshop 2014 #HUMIXSESSION © Humix, all rights reserved 4
  • 5. Users sees productlist 2014 #HUMIXSESSION © Humix, all rights reserved 5
  • 6. Users visits product detail 2014 #HUMIXSESSION © Humix, all rights reserved 6
  • 7. Users adds product to cart 2014 #HUMIXSESSION © Humix, all rights reserved 7
  • 8. Users starts checkout 2014 #HUMIXSESSION © Humix, all rights reserved 8
  • 9. Users starts payment 2014 #HUMIXSESSION © Humix, all rights reserved 9
  • 10. Users completes transaction 2014 #HUMIXSESSION © Humix, all rights reserved 10
  • 11. Users returns product 2014 #HUMIXSESSION © Humix, all rights reserved 11
  • 12. Product Life Cycle Source: Optimizesmart.com 2014 #HUMIXSESSION © Humix, all rights reserved 12
  • 13. Standard Ecommerce Pageview Ecommerce Event Goal Funnel Event 2014 #HUMIXSESSION © Humix, all rights reserved 13
  • 14. Enhanced Ecommerce Ecommerce 2014 #HUMIXSESSION © Humix, all rights reserved 14
  • 16. Ecommerce Overview 2014 #HUMIXSESSION © Humix, all rights reserved 16
  • 17. Shopping Behavior 2014 #HUMIXSESSION © Humix, all rights reserved 17
  • 18. Checkout Behavior 2014 #HUMIXSESSION © Humix, all rights reserved 18
  • 19. Segmentation & Remarketing 2014 #HUMIXSESSION © Humix, all rights reserved 19
  • 20. Product Performance 2014 #HUMIXSESSION © Humix, all rights reserved 20
  • 21. Product Performance 2014 #HUMIXSESSION © Humix, all rights reserved 21
  • 22. Product List Performance 2014 #HUMIXSESSION © Humix, all rights reserved 22
  • 23. Product List Performance 2014 #HUMIXSESSION © Humix, all rights reserved 23
  • 24. Marketing 2014 #HUMIXSESSION © Humix, all rights reserved 24
  • 25. How to get started?
  • 26. Measurement Model Source: Optimizesmart.com 2014 #HUMIXSESSION © Humix, all rights reserved 26
  • 27. Challenging implementation • Universal Analytics is needed • Enhanced ecommerce tracking is not provided in the default library. Instead it is provided as a plugin module (ec.js). • Make all actions from the Measurement Model measurable. 2014 #HUMIXSESSION © Humix, all rights reserved 27
  • 28. GTM to the rescue
  • 29. What does GTM do? 2014 #HUMIXSESSION © Humix, all rights reserved 29
  • 30. Building Blocks of GTM Tags Triggers Variables URL Product ID File Name Data Layer 2014 #HUMIXSESSION © Humix, all rights reserved 30
  • 31. GTM & Enhanced Ecommerce • Upgrade to Universal Analytics • Implementation of EC.js • Inserting page elements and actions in datalayer 2014 #HUMIXSESSION © Humix, all rights reserved 31
  • 32. Benefits of GTM • Perfect integration with Google tools – Also lot of non-Google tools included 2014 #HUMIXSESSION © Humix, all rights reserved 32
  • 33. Benefits of GTM • Increase speed of tag implementation • Easy debugging before publication • User friendly (= marketing people friendly) • API 2014 #HUMIXSESSION © Humix, all rights reserved 33
  • 34. The sky is the limit
  • 35. Usecase: Online Retailer • Does delivery time influence shopping behavior? Days to Delivery Product Detail Views Product Adds to Cart Unique Purchases Cart-to-detail Rate Buy-to-Detail Rate 2.097 268 147 16,04% 4,09% 1 789 107 64 13,56% 8,11% 2 563 64 39 11,37% 6,93% 3 465 55 36 11,83% 7,74% 4 201 19 6 9,45% 2,99% 5 70 20 2 28,57% 2,86% 6 8 3 0 37,50% 0,00% 7 1 0 0 0,00% 0,00% 2014 #HUMIXSESSION © Humix, all rights reserved 35
  • 36. Usecase: On- & Offline Retailer • Does the distance to a store impact shopping behavior? Distance to store Sessions Quantity Average Order Value Shipping Ecommerce Conversion Rate 5.703 439 330 725 7,21% < 2 KM 500 23 62 0 4,60% 2-5 KM 634 32 58 15 5,05% 5-10 KM 750 48 56 50 6,40% 10-15 KM 793 59 49 90 7,44% 15-20 KM 807 68 43 125 8,43% 20-25 KM 870 75 35 175 8,62% >25 KM 1349 134 27 270 9,93% 2014 #HUMIXSESSION © Humix, all rights reserved 36
  • 37. Usecase: Weather influence • Does the weather impact shopping behavior? Distance to store Sessions Transactions Average Order Value Ecommerce Conversion Rate 5.703 439 330,00 € 6,19% Cloudy 500 37 62,00 € 7,40% Rain 634 42 58,00 € 6,62% Storm 578 39 56,00 € 6,75% Sunny 300 12 49,00 € 4,00% 2014 #HUMIXSESSION © Humix, all rights reserved 37
  • 38. Recap • Focus is on product interactions • Challenge yourself and start conversion optimization testing • Facilitate setup trough Google Tag Manager • The combination of Universal Analytics & Enhanced Ecommerce gives you a very advanced analytics package 2014 #HUMIXSESSION © Humix, all rights reserved 38
  • 39. Questions? Info at humix dot be @humixBE @Nihiel

Editor's Notes

  1. Introductie + grote lijnen presentatie: We gaan het hebben over, het deze zomer gelanceerde, Enhanced Ecommerce Doel van deze presentatie is om jullie een idee te geven van wat er allemaal mogelijk is dankzij enhanced ecommerce Geen te technische uitleg