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Web Trends: 2013

Strategies, Tips, and Results

Bill Fukui
Web Trends: 2013

ASPS Booth #1042
Consumer Interest Trends
Google Search – Plastic Surgery

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Consumer Interest Trends
Breast Augmentation

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Consumer Interest Trends
Liposuction

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Consumer Interest Trends
Tummy Tuck

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Consumer Interest Trends
Facelift

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Consumer Interest Trends
Plastic Surgeon Reviews

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Consumer Trends
•More Educated
•More Savvy
•Better Technology
•More Resources
•More Mobile
ASPS Booth #1042
Consumer Trends
Website Trends
•More Sophisticated
•“Bigger” Image
•“Bigger Websites (pages)”
•More “Engaging”
•More Lead-Focused
•“Mobilized”
ASPS Booth #1042
Standard vs. Mobile Site
Responsive Design vs. Separate Mobile Site
What Is A Responsive Design?
• Responsive designs and dynamic display applies to all pages of
your websites, not just a handful of pages, like an abbreviated
mobile website.
• As more smartphones and tablet browser options increases,
you only need one design to accommodate them all.
• Last but not least, Google appears to prefer responsive
websites.
ASPS Booth #1042
ASPS Booth #1042
Social Media Trends

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Competition
•More Plastic Surgeon Websites
•More Pages on Plastic Surgery
•Competition Increasing
•Costs Of Internet Marketing
ASPS Booth #1042
Competition

ASPS Booth #1042
Conclusions:
•Consumer Interest Maintained
• Increase in mature audiences
•Need to compare surgeons
•Mobile increasingly important
•Social Media Not Dominant . . . yet!
•Costs Rising
ASPS Booth #1042
Starts With
Self-evaluation

Tip #1:

• Our People
• Our Protocols

• Our Resources
• Our Messaging
• Our Calls-to-action

• Our Tactics
ASPS Booth #1042
Tip #2:

It really is not about you!

Patient-Centric Thinking

ASPS Booth #1042
Improving Your
Website Conversions
(Traffic into leads)

ASPS Booth #1042
Tip #3:
Avoid Dead-End Pages!
Anticipate “Next Step” Actions and Links

ASPS Booth #1042
Tip #4:
Graphic Action Items
Calls-to-action – Try different ones – free,
instant, quick, convenient

Today’s Website:
Needs To Do A Lot More!
Tip #5:
Contact Forms
•
•
•
•
•

On Every Page
Stand Out
Limited Form Fields
Phone Number
Rapport-Building
ASPS Booth #1042
Tip #6:

Use Real Photos
And Personal
Engagement

ASPS Booth #1042
Tip #7:
Video
•
•
•

ASPS Booth #1042

Educational
Rapport-building
SEO Value
Tip #8:
Don’t Forget “About Us”
•
•
•

Highly Trafficked Page/Section
Not About Ego, It’s About RapportMarketing, Relationship-Selling
People Choose To Do Business With People
and Practices They Like, Know, Trust, etc.

ASPS Booth #1042
Post Search Activities
Local Post-Search Activities
Contact Business Online
11%
Contact Business by Telephone
46%
ASPS Booth #1042
Tip #9:
Focus on Telephone Calls!
Online users are not only willing . . .
. . . Your team is better at converting them!
•

Hotline/Quick Call

•

Frequency – 3 times per page

•

Include phone in ALL C-T-As

•

Phone on All contact forms
ASPS Booth #1042
Tip #10:

Instant/Live Chat

ASPS Booth #1042
Tip #11:

Track and Test
• Heat Map Testing
• Call Tracking
• Email Tracking
Tips To Improve Your SEO

ASPS Booth #1042
Tip #12:

Re-visit How Prospects Search
Keyword Phrases
• Quality Traffic, Not Just Quantity
• Prioritize
ASPS Booth #1042
• Tools





Google Keyword Planner
SEO Moz
Raven Tools
Free Services
 http://tools.seobook.com/keyword-tools/seobook/
(SEO BOOK)
 http://www.wordtracker.com/ (Wordtracker)
 http://www.bing.com/toolbox/keywords (Bing)
ASPS Booth #1042
• Google Doesn’t Just Index Websites
 Pages
 Profiles
 Business Listings
 Videos
 Images/PDFs, etc.

ASPS Booth #1042
ASPS Booth #1042
Tip #13:
• Focus – 1 or 2 keyword phrases/page

ASPS Booth #1042
Tip #14:
• Hierarchical Strategy
Main Target Pages vs. Support Pages
Avoid Cannibalizing Keyword Phrases

ASPS Booth #1042
• Hierarchical Strategy
Main Target
Page

ASPS Booth #1042
Tip #15:
• How To Promote Main Target Pages
 Internal Linking
 External Linking

ASPS Booth #1042
Tip #16:
Tip#18:
#17:
#19:
• How To Promote Main Target Pages
 Social Media Promotion
-

Social Sharing
Email!!
Drive Traffic
Rel=Author, Rel=Publisher
ASPS Booth #1042
Tip #20:

Check Your Backlinks
• Using a tool like www.alex.com will help to see
who’s linking to your website.

ASPS Booth #1042
Tip #21:
#22:

It’s About Better Content
•Blogging
(4-8+ times/mo.)

•New Pages
(1 time/2 mo. – 2/mo.)
ASPS Booth #1042
Tip #23:

Google+ Local Optimization
•Claim all and Optimize

•NAP Citations – Local Sources
•Google Maps
•Reviews and Ratings
ASPS Booth #1042
Better Follow up =
Higher ROI!
(Intake and Follow Up Conversions)

ASPS Booth #1042
It’s not how many shots you take . . .

. . . It’s how many you make!
36-for-63
from the field (57%)
28-for-32 (89%)
Follow up-Sales
Harvard Business School Research

2,000 companies Web-generated leads
1.25 Million Sales leads (70% B2C leads)
-37% responded within an hour

-16% responded within 1-24 hours
-24 % took more than 24 hours
-23% never responded at all

-Avg. response time was 42 hours
Tip #24:
More Important:
How Quickly Online Leads Grow Cold
•

Responded in less than an hour = 7 times more likely to qualify
lead (meaningful conversation with key decision-maker) than
those even just an hour later.

•

60 times more likely than those that waited 24 hours or longer.

Establish a more effective response goal

ASPS Booth #1042
Tip #25+
Strategic Email Follow Up
•

LINKS!!! - Target Website Pages

•

Examples: Financing, How To Compare, Safety, Questions You Need
To Ask, About Your Consultation, What To Expect, About Your Surgeon
(ALWAYS).

•

Printable Pages-Direct them to PRINT

•

Once is NOT ENOUGH
Database Marketing/ Lead Nuturing Programs
MyMedLeads.com, DoctorBase.com

ASPS Booth #1042
Web Trends 2013:
Strategies, Tips, and Results
Take the Page 1 Challenge !
Bill Fukui
800-916-3886
ASPS Booth #1042

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Trends and tips 2013

Editor's Notes

  1. It’s not competitors stealing your business. Their advertising, their marketing, their pricing . . .
  2. It’s not competitors stealing your business. Their advertising, their marketing, their pricing . . .