The document discusses the importance of treating people well in care settings and some ways people can be treated badly. Treating people well involves providing quality of life factors and considering long term needs and outcomes. Neglect, rejection, hostility, punishment, bullying, and violence are some ways people in care settings can be treated badly. Discrimination, including discrimination based on sex, sexuality, ethnicity, disability, social class, and age are also discussed. Care workers must avoid unfairly discriminating against people.