Related to HR Role: How to manage knowledge in Organization

2. TRANSCENDING
KNOWLEDGE MANAGEMENT;
KM IN HOSPITALITY SECTOR
STRATEGIC HUMAN
RESOURCE MANAGEMENT
HRM 537
PREPARED BY
NUR AMIRAH AIDURA BINTI TAMAM
PREPARED FOR
MADAM NOOR AZZURA BINTI MOHAMED
DATE
20TH NOVEMBER 2012

3. HOW KM IN
HOSPITALITY SECTOR
WHAT IS WHAT THE HR ROLE
KNOWLEDGE IN KNOWLEDGE
MANAGEMENT? MANAGEMENT
RELATIONSHIP

4. WHAT IS KNOWLEDGE
KNOWLEDGE (One of the Human Capital)
MANAGEMENT
MY DEAR
[Intellectual Capital]
FRIENDS?
KNOWLEDGE MANAGEMENT
Connecting people to people
and people to information
To identifying, capturing,
retrieving, sharing, and evaluating
an enterprise’s information assets.
DATA INFORMATION KNOWLEDGE

5. VALUES OF KNOWLEDGE
MANAGEMENT
USE OF KNOWLEDGE AND HOW
IT HAS BEEN MANAGED BY ORG.
EVALUATION OF KNOWLEDGE
WHICH
MEANS (INFORMATION CAPTURE
OVER THE YEARS CONTAIN
EXPERIENCE
AND POSSIBILY NEW DATA WHICH
HAS TO BE CATEGORIZED INTO ITS
RESPECTIVE GROUP.

6. IMPACT OF
KNOWLEDGE MANAGEMENT?
FRIENDS, KM
HELPS THE
ORGANIZATION
GROW CREATE GREATER TO:
ECONOMIES VALUE
IMPROVE SEE THE
ORGANIZATIONAL
EFFECTIVENESS
OPPORTUNITIES
AND RETURNS & EXPLOIT THEM

7. KNOWLEDGE MANAGEMENT
IN PRACTICE
Exist in the mechanism of sharing &
techniques. Computers as part of this
mechanism
Competitive strengths & weaknesses were
aspect of practical knowledge and it
evolved to competence based strategies.
Emerging Knowledge Economy
Management should know what
competencies were available and what
competencies were needed to implement

8. THE HR ROLE IN
KNOWLEDGE MANAGEMENT
FOCUS ON STRENGTHENING
COLLABORATIVE TEAM EFFORT TO
LEVERAGE COLLECTIVE KNOWLEDGE
OF THE ORGANIZATION.
HRM SHOULD ALSO CREATE THE
"ULTIMATE EMPLOYEE EXPERIENCE.“
ORGANIZATIONS MUST BUILD EMPLOYEE
SKILLS, COMPETENCIES, AND CAREERS,
CREATING "BENCH STRENGTH."
HRM MUST INTEGRATE EFFECTIVE
KNOWLEDGE SHARING AND USAGE INTO
DAILY LIFE.

9. OK MY DEAR
HOSPITALITY SECTOR
FRIENDS, I Hospitality has always been
WANT TO TALK
about moving business practices
ABOUT
KNOWLEDGE towards customer centricity.
MANAGEMENT (pleasing customer, adding value
IN HOSPITALITY to purchasing power of each
customer/consumer)
Knowledge management within
the hospitality context is
traversed in areas where it is able
to support experts who build on
natural talent and contribute
towards the tourism and
hospitality sector more
productively

10. MANAGING KNOWLEDGE
TRANSFER IN HOSPITALITY
FACILITATING USE FACEBOOK
LEARNING RATHER CREATES BETTER
THAN TEACHING RESULT
FUTUR
E
INTEGRATION AMONG WORK ALONGSIDE
NETWORK WITHIN THE YOUNGER INTERNS
HOSPITALITY FROM OTHERS PART
INDUSTRY OF THE WORLD

11. FRIENDS!
THANK YOU